Hello Supriya,

you can use this CSS:

.fp-timeline {
display: none;
}

Or you can use live=”true” in the shortcode.

Thanks,
Martin

Hello Zizan,

I was thinking – is your whole WordPress website set to the Malay language? If you use the Malay WordPress translation, then it’s easy for us to detect that language and use it as a label for the subtitles button.

Thanks,
Martin

Hello Cody,

please update to FV Player Pro 0.5.9, it should fix the autoplay issue with the video ads. Could you please let us know how it works for you?

Thanks,
Martin

Hello Cody,

make sure you entered your license code to Settings -> FV WordPress Flowplayer -> (field at the top of the screen) and let us know what domain you are using so we can check why you don’t see the update. But perhaps it’s just natural delay of WordPress updates, they don’t show up instantly. You can also grab a fresh copy of the plugin at https://foliovision.com/login -> My Products.

Thanks,
Martin

Hello Cody,

I had a look:

Video ad click not opening the link – I’m getting the same behavior when using YouTube video as an ad. It works for normal video files though. Please upgrade the FV Player Pro – I just released version 0.5.8 which will fix the issue for you.

Regarding your request to add a feature to hide the skip button for some video ads – we will have a look at in in our team and decide if we want to add this feature. I think it would work nicely on a per-ad basis, thank you for the suggestion!

Thanks,
Martin

Hello Zizan,

we need to improve our support for subtitle languages.

If you know a bit of PHP you can edit models/flowplayer-frontend.php and add this to where < track > element is created:

srclang="my" label="Malay"

Thanks,
Martin

Hello Balduro,

you are right that our “foliovision” and “MySite” users are not entirely the same, but the point is the “MySite” user how which you generate the access keys has the ReadOnly permissions for Amazon S3.

It’s weird that your URLs are not signed in the code. Could you please post some [fvplayer] shortcode which you use (you can shorten the URL) and what you entered into “Amazon S3 Protected Content” -> “Amazon Bucket” field?

Thanks,
Martin

Hello Oscar,

at what time is the stream live? It appears to be 0-4 AM our time which is not very good for us.

It appears the issue is with parsing. Please try to change [fvplayer src="rtmp://{your-ip-here}/hls/:live"] into [fvplayer rtmp="rtmp://{your-ip-here}/hls/" rtmp_path="live" live="true"]

We only count on rtmp://{your-ip-here}/hls/{extension:}live but if there is no externsion, there is a problem. But I see we could detect the “:” symbol.

Thanks,
Martin

Hello Carlos.

so there are no issues with Windows Phone and it’s all about WPLMS? We heard about this issue before, here’s a guide for it from WPLMS authors: http://vibethemes.com/documentation/wplms/knowledge-base/compatibility-with-fv-flowplayer-plugin/

This should help with your videos. It won’t fix our playlist integration when using Ajax loading though (that’s what WPLMS modules use), improving that is on our list.

Thanks,
Martin

Hello Carlos,

could you please try our homepage video on your website?

[fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" width=598 height=356 splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg"]

Perhaps the issue is with your video encoding. Could you please report the video using video checker? Here’s how: https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello Al,

if you have our FV Flowplayer license you can just use the FV Player Pro extension plugin which allows you to use custom video ads just like you describe: https://foliovision.com/player/video-roll-post

In the latest version you can set any ad to be default for the whole website and even specify video ad on video by video basis.

Please let us know if you have any questions.

Thanks,
Martin

Hello Carlos,

could you please check the video on our homepage? http://foliovision.com

It works for me on Nokia Lumia 1320 which also has Windows Phone 8.1. Here’s the complete user agent string:

Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 1320) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537

Could you please visit http://whatsmyuseragent.com and post yours?

Also what does http://lifeinamovie.com/h/wp81.html say? On our Lumia it says:

Are you Windows Phone 8.1? true
Do you support inlineVideo? false

Perhaps we need to tweak inlineVideo to report as false for older Lumia phones.

Thanks,
Martin

Hello John,

I can see the bug when I try to skip to the next playlist item.

Please upgrade to FV Player Pro 0.5.5 and the issue will be solved. Please remember to clear any kind of cache your site is using (cache plugin, CDN…).

Thanks,
Martin

Hello Kerry,

could you please post the exact shortcode you are/were using? I see you are using standard Vimeo iframe now. If you can switch back to using FV Player Pro advanced embedding, I can check what’s wrong with it, today I’m available until 2PM UTC.

The Vimeo file URL is refreshed with each single visitor to make sure its fresh as these URL expire (and thus are resilient to hotlinking).

Thanks,
Martin

Hello cruiserparts,

as this point the “Check the amazing video here:” part can be adjusted with fv_player_sharing_mail_content WordPress filter hook, but I see it could be a setting.

Regarding using tinyurl or similar service – do you have some plugin which we could just hook into our plugin? I think most of these services require API key to generate the shortened links reliably, so it’s not that easy.

Thanks,
Martin

Hello Kerry,

do you want to remove the controlbar? In that case try adding this to the shortcode:

controlbar=”no”

If you want to get rid of the timeline, you can try:

live=”true”

The “live” attribute can also be used from within the shortcode editor once enabled in FV WordPress Flowplayer -> Post Interface Options

Thanks,
Martin

Hello Kerry,

as a quick solution you can just add the following to your theme CSS:

.fv-cva-time { display: none }

I see that there could be some more settings for this, for example a text input where you type in “Please wait for % seconds…” or just leave it empty and nothing would appear.

Thanks,
Martin

Hello Jeremy,

thank you for the bug report!

I found the problem – it’s in fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js. Look for:

var url = root.data('redirect');

And change it to:

var url = root.data('fv_redirect');

Are you able to do such edit? If so, that would help with our testing. Please make sure you clear your browser cache after you do this fix and reload your page with video to see the change.

Thanks,
Martin

Hello Sergey,

could you please let us know what browser you use on what OS (it’s Windows, but what version?) so we can have a look ourselves?

Thanks,
Martin

Hello Matthew,

I tested the VAST URL as it is on http://thinkandshop.com/moms-on-binge-watching/ here: http://foliovision.com/player/vast/tester And it worked, I got an ad playing.

Please make sure you upgrade to FV Player VAST 0.4.1, you are only on version 0.4. Please let us know if you don’t see the update available, it should be there. We have done some improvements to the update system.

With version 0.4.1 the ads will work.

Thanks,
Martin

Hello Bruno,

I removed your domains, so the links are not complete but they still serve us for a reference.

I had a look at your website. Unfortunately Autoptimize appears to cause the issue. The thing is removes any <script> tags and moves everything to a single cached file where all JavaScript files are merged into one.

However that doesn’t appear to work with wp_localize_script(). It’s a core WP function which we use to set configuration parameters for our players.

Does the plugin offer any option to not combine inline JavaScript? wp_localize_script() only produces static array definitions, there will be no performance penalty from having it in the HTML. I found that a hook like this can be used to skip combine/minify of inline JavaScript: https://github.com/futtta/autoptimize/blob/master/autoptimize_helper.php_example#L114-L118 Are you able to put that up on your website?

I tried it on a test site and it helped. Now I posted about this whole Autoptimize issue here as well: https://foliovision.com/player/installation#minify

I also promised you a JavaScript hook when a video autoplay is skipped if user already autoplayed the video – the “autoplay just once” function. Sorry about the delay, I’ll work on that now and tomorrow.

Thanks,
Martin

Hello Asanka,

I had a look at jamsplay.tv on Chrome 45.0.2454.93 on OS X 10.9.5 and I couldn’t see the issue on homepage nor single article page.

Could you please:

1) Let us know what Chrome version you use?

2) Check what addons you use in your Google Chrome?

3) If you have some web development skills, can you paste any error messages from your Chrome Developer Tools Console?

I’m not sure about jamsplay.com, it appears you deactivated the plugin there, could you please reenable it?

Thanks,
Martin

Hello Miguel,

sorry about the issues, we had some issues with the update processes, but since version 6.0.3.5 it should be much less severe.

The settings should definitely not be disappearing. If the FV Player Pro becomes in active some of the settings might be hidden, but should still be there.

Thanks,
Martin

Hello Ganesh,

you can find our recommended solution for HLS documented here: https://foliovision.com/player/hls-stream

I’m not sure if your convertor is doing it right, I expect shorter segments are required for adaptive quality switching, as the recommended value is 10 seconds: http://www.dash-player.com/blog/2015/04/using-the-optimal-segment-length-for-adaptive-streaming-formats-like-mpeg-dash-hls/

You could try to ask at their support forums if they used their HLS with web video successfully.

Thanks,
Martin

Hello JP,

could you please let us know what plugin you use for itemprop markup (I guess it’s Schema.org)?

Our plugin uses get_the_title() to get the post title, so perhaps some plugin is putting in the markup on that filter.

Thanks,
Martin

Hello Mike,

at this point it’s not clear why is it failing for you, but it could be because of the editor you are using.

Thanks,
Martin

Hello Katalina,

please upgrade to the latest version – 0.5.2. If you do not see the upgrade, you can try turning the plugin off and back on or you can grab if from https://foliovision.com/edit -> My Products -> Extensions -> FV Player Pro. The older versions had a bug in the update code which caused the updates to be often delayed.

Also, make sure that you are on latest version of FV WordPress Flowplayer. Our goal is to make this easy for our users, but obviously we have missed some of the edge cases.

Thanks,
Martin

Hello,

you can just use our shortcode editor to upload the splash image using the “Add Image” button next to the “Splash image” field. That way the image is stored in WP Media Library.

If you change the site domain, you will need to do search and replace in the post content, but you need to do that anyway for the images in posts.

Thanks,
Martin

Hello Jodi,

our CloudFront feature was not designed with audio in mind.

We will talk about this in our team – perhaps we could add at least a basic support for audio.

Thanks,
Martin

Hello Olexander,

thank you for the feature request, it is true that the logo is sometimes too big for mobile display.

We will try using some generic responsive CSS for it.

Thanks,
Martin

Hello Gary,

please check our subtitles demo here: https://foliovision.com/player/demos/subtitles

There is a button to turn subtitles on and off at the right side of the control bar.

We must work on allowing you to add multiple language subtitles, but the basic on/off works.

Thanks,
Martin

Hello Grunt,

this is now part of our plugin, see our guide here: https://foliovision.com/2015/08/supercharge-video-embeds-flowplayer

Thanks,
Martin

Hello Malcolm,

I can see the issue here: http://powerpod.info/forever-business-presentations/

It plays well on our website though. I’m looking into it.

Thanks,
Martin

Hello Kenneth,

could you please send over a demo URL?

It works for us here: https://foliovision.com/player/demos/user-ab-loop Could you please test it and let us know what browser you use?

Thanks,
Martin

Hello Satri,

our shortcode is primarily [fvplayer]. We also don’t support the id attribute.

Could you please let us know more about your issue?

Thanks,
Martin

Hello paddy,

sorry about the delay, could you please let us know where you changed this? Do not edit the CSS file in the plugin as next plugin upgrade will remove it. Also it’s written out with the color settings on options save, so you won’t see the changes immediately.

If you edited the CSS of your theme, you must make sure your rule takes priority over FV Flowplayer CSS. If it’s loaded before that, you must put in ID of some wrapper element used by your theme – the basic CSS rules apply here.

You can also order “Custom CSS changes to make FV Player work within your theme” here: https://foliovision.com/player/pro-setup

We might just add this to plugin settings (background color/opacity), but we have other more important fixes to take care of right now.

Thanks,
Martin

Hello Chi,

FV WordPress Flowplayer 6.0.3.4 released today fixes the issue for Flash engine with older Vimeo videos.

Thanks,
Martin

Hello Alessandro,

could you please submit that video checker report using the “Send to Foliovision” button?

I had no issues with Chrome on Android 4.3 Huawei phone nor iPhone (iOS 6 and iOS 7).

Thanks,
Martin

Hello Curtis,

please upgrade to FV Player Pro 0.5.1. If you don’t see the upgrade right away, please get it from https://foliovision.com/login We noticed that these updates are often too delayed and this new version fixes it.

Regarding the YouTube issue – YouTube API has changed the Android support a bit, so we need to acomodate the changes. Our goal is to make the mobile YouTube playback a single click which is not happening right now (requires two clicks).

smith234, I was able to reproduce and fix this. Please upgrade to FV WordPress Flowplayer 6.0.3.2 and it will work.

Thanks,
Martin

Hello Curtis,

we are still working on this. When we first put in Flowplayer 6 into our plugin it was version 6.0.2 and YouTube worked with that. However later, right before we released FV Flowplayer 6 for public there was a Flowplayer 6.0.3 release with some small bug fixes, so we put that in. And that causes the YouTube issue.

Thanks,
Martin

Hello Robert,

could you please check if you entered the FV Wordpres Flowplayer license key? https://foliovision.com/player/user-guide#license If you did then you should see an upgrade for FV Player Pro version 0.5 which you need to execute.

If you don’t see it, then there must be some problem. As a quick fix, you can just get FV Player Pro from https://foliovision.com/login -> My Products -> Extensions -> FV Player Pro. Download that ZIP file and install FV Player Pro from it.

Hello Curtis,

I checked the issue on your website with an Android 4.3 phone. The issue appears to be that your logo is so big that users click (touch) that instead of the player play icon. So then the link on the logo opens instead of the video.

This should not be happening, there should be no link like that on the logo. We will get it fixed on Monday. As a quick fix you can just remove your custom logo.

Thanks,
Martin

Hello Marek,

you should be checking why the fonts are missing in that directory.

It appears you might have the Media Element player hard-coded in your theme, so try disabling that.

Since this is an issue with your website, you can as well order our pro support and we will get it fixed right on your website: https://foliovision.com/pro-support

Thanks,
Martin

Hello smith234,

I’m glad that it works for you now! We will address the Vimeo Pro video stats in the coming weeks.

Hello Marek,

as this is a new release I had a glance at your site:

1) your font files appear to be missing, try this one: http://www.ostrow24.tv/wp-content/plugins/fv-wordpress-flowplayer/css/fonts/fpicons.woff?yg5dv7

Perhaps there was some issues when updating plugin. I suggest you deactivate and delete it and then install again. If that won’t help, check that directory via FTP.

2) I’m not sure what you mean about the second issue, but it appears you are using two video plugins at once.

Thanks,
Martin

Hello Tim,

I’m pretty sure your CDN is the issue here.

Looking at the script file on your CDN, I can see the old FV Player Pro script: http://vcmedia.cachefly.net/wp-content/plugins/fv-player-pro/js/fv_player_pro.min.js?ver=0.5

Looking at the script on your site, I can see the new file: //cdn.foliovision.com/wp-content/plugins/fv-player-pro/js/fv_player_pro.min.js?ver=0.5

I think various CDN services are incredibly popular right now, but it certainly makes the troubleshooting harder – specially if you have issues clearing the CDN cache.

Thanks,
Martin

Hello Tim,

sorry about the upgrade hassle.

Are you sure you have cleared your CDN cache?

Thanks,
Martin

Hello Pavel,

I checked HTTP headers of one of your fonts:

http://cdn.your-domain.cz/wp-content/plugins/fv-wordpress-flowplayer/css/fonts/fpicons.woff?yg5dv7

I can see the required headers:

Access-Control-Allow-Origin: *

So perhaps this has a matter of waiting a bit until the CDN updates and you can remove flowplayer.css from exclusion.

Thanks,
Martin

Hello Pavel,

I put up instructions for this into the FAQ: https://foliovision.com/player/faq#player-buttons-there-square-symbols

Let us know what CDN you use, perhaps there is a step-by-step guide directly from your provider.

Thanks,
Martin

Hello Diego,

do you mean that it works on one WordPress Multisite but not on the other? Are you sure FV WordPress Flowplayer is Network activated on both?

We will check if we need to improve our code to work with Multisite properly.

Thanks,
Martin

Hello Tim,

FV WordPress Flowplayer 6 is out. You should be able to upgrade your beta version to 6.0.3, then you will be back on the WordPress.org update system – not beta version anymore.

FV Player Pro needs to be updated to version 0.5. If you don’t see that right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Please let us know if there are any issues.

Thanks,
Martin

Hello Pavel,

FV WordPress Flowplayer 6 is out. You should be able to upgrade your beta version to 6.0.3, then you will be back on the WordPress.org update system – not beta version anymore.

FV Player Pro needs to be updated to version 0.5. If you don’t see that right away, please try to reactivate the FV Player Pro (it will re-check the license) or get a copy from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro.

Please let us know if there are any issues.

Thanks,
Martin