Hello John,

could you please let us know why it was not working for you? Was that just a matter of reloading the page a couple of times? In that case check that your cleared any cache related to any CDN or caching plugin. You can also check if the fv_player_pro.min.js script appears with version number in the URL like …//cdn.foliovision.com/fv_player_pro.min.js?ver=0.6.16

Regarding your styling question – I’ll ask our designer Viktor to give you a hint about how to accomplish this.

Thanks,
Martin

Hello cruiserparts,

also, please check if you are really using a OAuth2 token and not just OAuth. You can dig that information by looking at your apps at https://developer.vimeo.com/apps and checking which token you are using and if it’s in the OAuth or OAuth 2 tab.

Thanks,
Martin

Hello John,

please check the demo here: https://foliovision.com/player/demos/user-ab-loop (the 2nd video)

We released this feature in latest FV Player Pro – 0.6.16, so you can use it on your website as well.

Thanks,
Martin

Hello amiremami,

if you want the player to appear withour RTL, you can add the following CSS to your theme style.css file or any custom styling box if it’s provided:

.flowplayer {
direction: ltr;
}

Thanks,
Martin

Hello John,

FV Player Pro 0.6.15 improves the display of chapter timestamps.

Thanks,
Martin

Hello Moisés,

I can see the issue. Your video has ?r=http:// in the URL and that is confusing our parsing – it’s thinking that it’s a flash video rather than MP4.

If you know a bit of PHP you can apply this fix which I’m testing: https://github.com/foliovision/fv-wordpress-flowplayer/commit/5568c0694ef325343d91b2017c44c2407747c85a

However the video still won’t play in browsers which doesn’t support HTML5 playback of MP4 (Chromium, some browsers on Linux, old IE and so on) as the ?r=…. part of the URL is not understood by Flash

Thanks,
Martin

Hello Steve,

FV Player Pro adds functionality to FV WordPress Flowplayer, both should be active at the same time.

Could you please send us a link to your website where can see this issue (we won’t publish it if you don’t want to publicize it yet)? I checked your licensed domain but it only loads a generic webhost screen.

Thanks,
Martin

Hello Jayt,

I see Playwire is a paid service which lets you stream the videos using their player and it takes care of encoding and hosting for you: https://phoenix.playwire.com/en/signup/premium

We could improve our plugin to parse the Playwire config files, however we haven’t got anybody else with this request at this point.

Thanks,
Martin

Hello John,

we would really like to add this feature to our plugin. I wonder if having it based on cookies would be enough (that means it would be remembered in each browser separately) or if it would be better to store this information in your user database as well (to allow each member to use multiple computers and always continue where they left off).

Thanks,
Martin

Hello Peter,

could you please let us what was the issue in the end? Making our player user friendly is one of our goals.

Thanks,
Martin

Hello Ken,

we fixed the speed buttons to work with YouTube. Please update both FV WordPress Flowplayer (last version 6.0.4.6) and FV Player Pro (0.6.14) to make it work.

Thanks,
Martin

Hello Ron,

I’m looking into this, I can reproduce the issue at this time.

Thanks,
Martin

Hello Ron,

I found a Vimeo video at http://streamnowtv.com/action/kanowna/ and I’m not having any issues with the playback. I first got the custom video ad and then a video from Vimeo.

If you are still seeing the issue – I see you are using the “Scroll autoplay” feature. Could you please try to disable that to see if it improves the situation?

Thanks,
Martin

Hello berkayozturk,

you should not be having any issues with such setup. Please have a look at the first video here: https://foliovision.com/player/demos/cloudfront-download-protection

It plays the RTMP stream is Flash is available and it plays the mp4 video through HTTP on mobile.

The shortcode looks like is although in the above link it also has the WebM video:

[fvplayer src="https://sub-domain.cloudfront.net/file.mp4" rtmp="rtmp://sub-domain2.cloudfront.net/cfx/st" rtmp_path="file.mp4" engine="flash"]

I only put engine=”flash” into it to force RTMP where Flash is available.

Thanks,
Martin

Hello John,

thank you for the suggestion, I see that it shows times like “00:00:16.000” instead of just “0:16”. We will improve it to not show any extra zeros.

Thanks,
Martin

Hello John,

we will check if we could make these chapters work with AB looping.

Thanks,
Martin

Hello ermir,

have you tried using Settings -> FV WordPress Flowplayer -> Player Skin -> Subtitle Font Size?

Please make sure you are not editing the core plugin CSS files as these get overwritten by plugin updates – applies to any plugin.

Thanks,
Martin

Hello Osvaldo,

currently we rely on the ad provider to mark the ad as “skipable”. If the ad is not set like that, then adding a skip button might violate your ad serving terms.

Thanks,
Martin

Hello smith234,

thank you for your thoughts on CloudFront. We are open for a suggestions for a better CDN we could support.

Martin

Hello Tim,

thank you for the bug report a fix for this will be included in the next version of our plugin.

Thanks,
Martin

Hello Osvaldo,

your ad URL returns HTTP 404 error. Looking at the URL there are some blank spaces and %5d; kind of text which doesn’t seem right:

http://ad.doubleclick.net/pfadx/N270.126913.6102203221521/B3876671.21;dcadv =2215309;sz=0x0;ord5btim estamp%5d;dcmt=text/xml

I tried to get rid of these symbols, but the ad URL still reports as HTTP 404:

http://ad.doubleclick.net/pfadx/N270.126913.6102203221521/B3876671.21;dcadv=2215309;sz=0x0;ord=timestamp;dcmt=text/xml

Please doublecheck your ad URL.

Thanks,
Martin

Hello Cube,

thank you for the tip! We just put the fix for this into our plugin.

Thanks,
Martin

Hello Gbrother,

you are actually using a wrong key. Please check https://foliovision.com/login -> My Products to get the correct one. The thing is the core Flowplayer key is changing with each new release. We give the new key to your website automatically, however you have to confirm that’s what you want to do – look for a dialog box after next plugin update which will allow you to confirm you want to receive the new key automatically.

Thanks,
Martin

Hello Derek,

please let us know if you are still having issues.

Thanks,
Martin

Hello Peter,

seems like you are using FV WordPress Flowplayer without license, so you are getting only the basic YouTube embedding using iframe. I see we should improve it to be more responsive, various themes do that using FitVids script.

Licensed users benefit from a full-featured custom player for YouTube: https://foliovision.com/player/demos/youtube-embedding

Thanks,
Martin

Hello Gbrother,

I’m not sure why the keygen could have issues with your domain, I’ll check it out.

Thanks,
Martin

Hello Nathan,

1) Custom logo not showing – I’m not able to open the URL you sent, it’s requesting login. Do you have any publicly visible page where I can see some video to check the issue? If not, please post this shortcode on some page, so I can check it:

[fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4"]

2) Lightbox splash screen – this should certainly work. Make sure you check our guide here: https://foliovision.com/player/how-to-use-lightbox

Thanks,
Martin

Hello Terry,

I see what could be causing the issue – could you please confirm that you are not using permalinks? That means your site URLs look like http://example.com/?p=234 rather than http://example.com/my-post-name

Thanks,
Martin

Hello djsteve,

FV Player Pro 0.6.12 supports the scroll autoplay as a global setting. Currently it’s in beta though, we are testing it here: https://foliovision.com/player/demos/scroll-autoplay

Thanks,
Martin

Hello Cameo,

thank you for reporting this. We are usually very sensitive about issues like this. The plugin used WP Transients for a long time, until we changed it to using WP Options recently and haven’t realized the issue with autoload being on will occur.

You are right about storing the data elsewhere – we like the idea of using flat files but we might use a new database table as well.

As a quick pre-Christmas fix I altered the code to not store the options with autoload on. Please upgrade FV Player Pro to the most recent version (0.6.12) to get the fix. It will change the autoload to “no” for each video the next time the cache gets updated, so you can delete the cached entries manually for the last time and the issue won’t repeat.

Thanks,
Martin

Hello Ronnie,

to alter the link of the sharing buttons you can use the “share” attribute where you can enter the title of the post to share and the link of the post – separated by “;” symbol.

[fvplayer src="...." share="Title;http://example.com/your-page"]

Thanks,
Martin

Hello Gbrother,

I’m not sure what could be causing this. You can edit your click blocking script and comment out the lines which say “addEvent(document.body….” and so on. Perhaps you will you don’t need to alter all the events for it to keep blocking the browser contextual menu and our player will keep working as it should.

Thanks,
Martin

Hello Kevin,

I’m not able to reproduce this issue. I’m noticing the HD and LD videos don’t play without the URL signature key (or perhaps they are missing?).

Could you please post the video on some page which we can access? Or can you create site access for us?

You can just put it here (and change the login once we are done) or share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information

Thanks,
Martin

Hello Rick,

do you have a live example of this? Should licking “Part 1” to “Part 4” just change the video in the player (then it’s really similar to our default playlist) or should is hide the player at the top and roll down another player below the “Part x” heading (the tabbed playlist gives you something similar although it spans horizontally and not vertically)?

Thanks,
Martin

Hello Gaetan,

I see, the ad script does document.write or something similar, so it can be put in into the site dynamically. That’s why they gave you an iframe code.

You should ask them to make sure the iframe code has no margin or padding. Adding the following to the iframe HTML code might solve that, so you should ask them to put that in:

Thanks,
Martin

Hello Gaetan,

please submit the full URL address where we can see this issue live, I’m not able to tell what is the exact nature of this issue by looking at a screenshot.

Thanks,
Martin

Hello Birsen,

could you please let us know which parts of code were affected and what you had to fix? Perhaps we can make our code more resilient.

Thanks,
Martin

Hello smith234,

I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?

If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).

Thanks,
Martin

Hello smith234,

some Vimeo videos use new kind of URLs which were not working with the Flash engine of Flowplayer properly (used for around 15% of video playback). I fixed these issues now and released FV WordPress Flowplayer 6.0.4.2 which I applied on your website.

Let us know if you still have playback issues, as well what browser you use.

We also released FV Player Pro 0.6.11, so I tried to install the update on your site. If I only clicked the update link without opening it in a new window I could indeed see that the plugin ended up inactive and I had to re-activate it by hand. I’m not sure if that’s a bug in new WordPress or some glitch on your website.

Thanks,
Martin

Hello Cedric,

are you looking for a way of embedding the video to your page to the header section, so that it uses the full page width rather than the article column content? We usually leave this duty to the templates. There are various themes which allow you to put up a video like that, just make sure the template supports WordPress Shortcodes and you can put in our [fvplayer…] shortcode without issues.

Thanks,
Martin

Hello Victor,

the CSS for the sharing icons looks like this: https://github.com/foliovision/fv-wordpress-flowplayer/blob/master/css/flowplayer.css#L384-L395

You can copy that to your theme stylesheet, adjust the element selector to work with a.embed-code-toggle and put up your graphic into img directory. If you know a bit of CSS I think you can figure this out.

Thanks,
Martin

Hello Victor,

thank you, could you please point me to where I can find some video with the logo issue? I only found a “Slim Thug” video which is from YouTube embedded using our player and it doesn’t have the logo issue.

Thanks,
Martin

Hello Chan,

we contacted you about getting WP admin access for your website, which you provided, thank you! Let’s continue to discuss the issues here.

I’m logged in to your site, but I’m not noticing the “FV Flowplayer Pro extension upgraded successfully!” kind of message. There is nothing like that on wp-admin Dashboard nor the Plugins screen. Settings -> FV WordPress Flowplayer doesn’t have it either, it only show the “Thank you for purchasing FV Player license! [Pro pack installed]” message. Could you please check?

Regarding the upgrade issues you are having – our plugin should work fine in directory of any name. I’m not sure why WordPress seems to refuse using the default folder name here. I tried to trigger another update and it installed into “fv-player-pro-ZVzj4A” folder – and it re-activated properly – that part is handled by WordPress. When I click “update now” for a plugin I let it open in a new tab as I can see all the messages there and I wait until it says the plugin was reactivated successfully. If you close the window before that, it might not reactivate.

Could you please check the wp-content/plugins directory on FTP? Perhaps there is some old fv-player-pro folder which can’t be removed from WordPress, so you should try to remove it using FTP.

Thanks,
Martin

Hello John,

I had a look and realized that sometimes the expiration time is too high – even 1 hour. That could lead to these issues. I released FV Player Pro 0.6.9 which limit this expiration time to 15 minutes. That means the caching won’t be as effective, but there should be less issues like you had.

Thanks,
Martin

Hello John,

I was testing http://www.learningguitarnow.com/wootest/test-videos/ but couldn’t reproduce the issue, not even in Flash engine. I guess you changed the key by that time.

Are you experiencing the issue yourself, or is it just your readers? Does the issue come in instantly (like you open the page, click some video to play and it show the error, or click next video to play and then it fails), or only after you have been on the same page for more than 15 minutes playing different videos from the playlist back and forth?

Thanks,
Martin

Hello smith234,

I’m glad it works for you, however it’s still a mysterious issue. Varnish should not affect this as it should only cache the site front-end. If your host is doing some aggressive caching of wp options or transients, we would like to hear about the details.

Thanks,
Martin

Hello Victor,

actually since your site is locked down, could you please unlock it or provide a login for us to see the site? You can make it a Subscriber level user if that will suffice so you can post it here without worries, we won’t publish it.

Thanks,
Martin

Hello Birsen,

thank you for your note about the RTMP, that should not be happening. I’ll debug it tomorrow.

Thanks,
Martin

Hello Victor,

you need to put your change into your theme CSS. Don’t edit any plugin CSS file as it will get overwritten on the plugin update, that applies to any plugin.

You can check what kind of CSS we use for the sharing buttons and write something similar for a.embed-code-toggle.

Thanks,
Martin

Hello gaetanh,

are you sure you set the ad dimensions properly? See width and height fields in step 5. and 7.: https://foliovision.com/player/google-adsense-flowplayer

Perhaps you have to add 10 or 20 px if your theme CSS adds some extra spacing on that element.

Thanks,
Martin