-
I am getting a notification on the stop of the admin page saying the fv flowplayer pro has been update and there is no option to close it. It’s be on there for weeks now. I tried to remove pro and add it back, remove player add it back it’s still there. It’s on anything I do in admin, make posts anything. I have a screenshot of it.
-
-
Hello smith234,
sorry about the inconvenience. Does it say “FV Flowplayer Pro extension upgraded succesfully!” or what is the exact message?
Thanks,
Martin
It says FV Flowplayer Pro extension upgraded successfully!
I can’t attach screenshots here.
It’s in the main plugin not the pro. I have removed the pro more than 10 times and reinstalled it and it still shows it. I deactivate the pro it shows it still deactivate the main plugin it goes away. I deleted main and reinstalled still shows it. I have tried deleting both installing main then pro still shows in, I tried deleting both, reinstalling pro then main. Still shows it. It’s in the main plugin.
any update on this?
Hello smith234,
sorry about my late reply. It’s really awful what you had to go through when trying to get rid of this message.
It seems like your website doesn’t remember that it already installed the FV Player Pro extension. If you are using GoDaddy or Dreamhost I’m a bit worried they might have some caching mechanism in place which prevents options from updating properly. I noticed some issue there with WP transient API on some of these web hosts.
Can you open http://{your-site.com}/wp-admin/options.php page on your site and look for “fv_flowplayer_extension_install” there? Does it say “SERIALIZED DATA” in the input box next to it?
Thanks,
Martin
Hello smith234,
I’m mailing you privately now about getting FTP access to your site, so we can have a look at this issue right there. Otherwise this would be hard to fix, as we are not able to replicate this issue on any of the dozens of websites we maintain.
Thanks,
Martin
I don’t know if you got my email I send about this. When updated to wordpress 4.4 it fixed this issue. There must have been a issue with the previous WordPress. We do use a varnish private server but several posted having the same issue with yoast seo, as did I with that plugin also. Updating to the latest wordpress fixed both though. Thank you very much for your awesome support though.
Hello smith234,
I’m glad it works for you, however it’s still a mysterious issue. Varnish should not affect this as it should only cache the site front-end. If your host is doing some aggressive caching of wp options or transients, we would like to hear about the details.
Thanks,
Martin
Is there any reason why the pro plugin is in the folder fv-player-pro-cUn7fl I deleted the folder and reinstalled it so it would be in the correct file name and when I logged in the next day it said couldn’t find plugin. I removed it and installed it from your admin setting page for your main plugin and it installed it to that folder. It did that before I removed and reinstalled it a few days ago.
When I logged in a few days ago I noticed that the vimeo would play in their player not yours. I logged into plugins it said it deactivated it, that it couldn’t find it. I looked it was in a folder similar to the one above. So it keeps doing that. Is this a bug?
Hello Chan,
we contacted you about getting WP admin access for your website, which you provided, thank you! Let’s continue to discuss the issues here.
I’m logged in to your site, but I’m not noticing the “FV Flowplayer Pro extension upgraded successfully!” kind of message. There is nothing like that on wp-admin Dashboard nor the Plugins screen. Settings -> FV WordPress Flowplayer doesn’t have it either, it only show the “Thank you for purchasing FV Player license! [Pro pack installed]” message. Could you please check?
Regarding the upgrade issues you are having – our plugin should work fine in directory of any name. I’m not sure why WordPress seems to refuse using the default folder name here. I tried to trigger another update and it installed into “fv-player-pro-ZVzj4A” folder – and it re-activated properly – that part is handled by WordPress. When I click “update now” for a plugin I let it open in a new tab as I can see all the messages there and I wait until it says the plugin was reactivated successfully. If you close the window before that, it might not reactivate.
Could you please check the wp-content/plugins directory on FTP? Perhaps there is some old fv-player-pro folder which can’t be removed from WordPress, so you should try to remove it using FTP.
Thanks,
Martin
Vimeo videos aren’t playing for some reason now. I click play and nothing is happening. I even went back to a older version of pro. Same thing. It plays the video in settings.
Hello smith234,
some Vimeo videos use new kind of URLs which were not working with the Flash engine of Flowplayer properly (used for around 15% of video playback). I fixed these issues now and released FV WordPress Flowplayer 6.0.4.2 which I applied on your website.
Let us know if you still have playback issues, as well what browser you use.
We also released FV Player Pro 0.6.11, so I tried to install the update on your site. If I only clicked the update link without opening it in a new window I could indeed see that the plugin ended up inactive and I had to re-activate it by hand. I’m not sure if that’s a bug in new WordPress or some glitch on your website.
Thanks,
Martin
I am not sure, I just noticed it recently. It only does it with the pro plugin and no other plugin. It renames the folder on update.
I think that vimeo changed something again because the videos are doing the same thing again.
Never mind, I removed and installed pro. It seems rename the plugin to the correct folder name then activating again breaks it. I had to reinstall from main plugin.
Hello smith234,
I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?
If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).
Thanks,
Martin
Hello smith234,
I don’t know why the plugin folder keeps renaming – have you checked on FTP if there is a fv-player-pro folder in wp-content/plugins which can’t be deleted?
If you rename the plugin folder you need to also go back to Plugins screen and re-activate. Then clear the WP cache (you are using Varnish for this).
Thanks,
Martin
There is no folder names that. I checked.
