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Dear Support, How do we get the skippable button to work? Also is there anyway to get the skip ad to appear on each different video ad and some without the skippable ad? Also, when adding a video ad, if someone clicks on it the video just pauses. Regards, Cody
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Hello Cody,
I had a look:
Video ad click not opening the link – I’m getting the same behavior when using YouTube video as an ad. It works for normal video files though. Please upgrade the FV Player Pro – I just released version 0.5.8 which will fix the issue for you.
Regarding your request to add a feature to hide the skip button for some video ads – we will have a look at in in our team and decide if we want to add this feature. I think it would work nicely on a per-ad basis, thank you for the suggestion!
Thanks,
MartinHello Cody,
how long are your video ads? We would like to add an universal setting of minimal ad length for the skip button to show up. That way your short pre-rolls (perhaps with your site logo) would go without any skip button but in case you have 30 second ads, these should show up with a skip button.
And actually if you mean that you only want to show the video ad on some of the ads, you can simply set the individual video to now show any ad using Video Ads -> No Ad in the shortcode editor (or typing ads=”no” to it).
Also, did you mentioned issues when using the skip button?
Thanks,
MartinMost of our ads are 45 seconds to a minute. Also how do I upgrade to 0.5.8? Regards, Cody
Hello Cody,
make sure you entered your license code to Settings -> FV WordPress Flowplayer -> (field at the top of the screen) and let us know what domain you are using so we can check why you don’t see the update. But perhaps it’s just natural delay of WordPress updates, they don’t show up instantly. You can also grab a fresh copy of the plugin at https://foliovision.com/login -> My Products.
Thanks,
MartinMartin,
I got the update and I have the license correctly put in. But the ad still doesn’t display correctly. I have attached a picture.
Regards,
CodySorry here is the link for the picture. https://drive.google.com/file/d/0B3-OexP99NPqa2hnaDFFd2tLTDRzT1Mta0ZUdXNfUmlNdGhr
Hello Cody,
I had a look at your licensed website and I can see that your video ad doesn’t behave a like an add – there is no information about the remaining time and no skip button. I found why it breaks – because you use autoplay for that video. I’m going to fix that now, thank you for the bug report!
Also, your main video appears to be stored on Google Drive. It only plays for me if I’m logged in into Google. We recommend Vimeo as a effective video host + encoding service: https://foliovision.com/player/how-to-use-vimeo-pro
Thanks,
MartinHello Cody,
please update to FV Player Pro 0.5.9, it should fix the autoplay issue with the video ads. Could you please let us know how it works for you?
Thanks,
MartinMartin,
Sorry for the late reply. But everything is working . Thanks for all the help.
Regards,
Cody
