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Martin

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  • Replies Created

Forum Replies Created

Viewing 100 replies - 4,201 through 4,300 (of 6,900 total)
← 1 2 3 … 42 43 44 … 67 68 69 →
  • 8 years ago in reply to: How to open a lightbox video player from an AJAX response
    Martin

    Hello Harold,

    That documentation is for Flowplayer 3. FV Player is using Flowplayer 6 and we are working on upgrading to Flowplayer 7. Fortunately the APIs there are almost identical.

    You can get rid of the prev/next arrows using CSS. The selectors are #fv_player_pro_boxCurrent, #fv_player_pro_boxPrevious, #fv_player_pro_boxNext.

    Thanks,
    Martin

    8 years ago in reply to: How to open a lightbox video player from an AJAX response
    Martin

    Hello Harold,

    I wouldn’t recommend to try to swap out the video file source. Also $(“#player-container a”).flowplayer(); would only work if #player-container contains a video tag, but I’m not sure, it’s not how FV Player works anymore. I’m not sure what $f is, it must be something which you define.

    If you want to take an existing FV Player instance and swap out the file URL in it, you can use:

    flowplayer('.flowplayer').load('https://cdn.foliovision.com/videos/dominika-960-31.mp4');

    It’s better to make that .flowplayer selector as specific as possible.

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello Freddie,

    I checked the video on your site and it won’t play for me. Here is proof:

    curl 'https://content-na.drive.amazonaws.com/cdproxy/templink/j4NwKC-WABB2W26QiX9m05G5bcJ-5hje7y53FfisthgeJxFPc' -H 'Referer: https://animeidhentai.com/best-player/'

    However if you change the referring domain to something else it plays. So they are actively blocking your domain.

    Thanks,
    Martin

    8 years ago in reply to: VAST ads not showing multiple ads on player
    Martin

    Hello Mike,

    unfortunatelly this is not supported by FV Player VAST, you can only set it to load the ad from the same URL as different times:

    [fvplayer src="https://dh0es34san8r1.cloudfront.net/Films/Tjitji/Tjitji+hls.m3u8" vast="https://servedbyadbutler.com/vast.spark?setID=4313&ID=168850&pid=42495" midroll="0,10,15,20" splash="https://www.afrolandtv.com/wp-content/uploads/2017/07/rsz_tjitji.jpg"]

    We count on the ad server to provide different ad each time.

    Thanks,
    Martin

    8 years ago in reply to: FV Player Pro Dashoboard setting not opening in Wordpress
    Martin

    Hello Mike,

    there is supposed to be a message on that screen that you need the FV Player plugin. I’ll check that out.

    Thanks,
    Martin

    8 years ago in reply to: Interested in Purchasing FV Player for wordpress today
    Martin

    Hello Michael,

    1) FV Player plugins are designed to work with WordPress, although some functions can be used even outside of it.

    2) Your ad URL is a valid VAST ad tag, it works in our VAST ad tester: http://foliovision.com/player/vast/tester

    3) VAST ads work on mobile, you can check our demo page: https://foliovision.com/player/demos/vast-ads

    Could you please provide the user agent string for the Facebook browser you are using? You can find it here: http://www.whatismyuseragent.net/ (there is a line which says: “Your User Agent String is: “)

    Thanks,
    Martin

    8 years ago in reply to: FV Player Pro Dashoboard setting not opening in Wordpress
    Martin

    Hello Mike,

    could you please double check you have both FV Player Pro and FV Player plugins installed? FV Player is the free plugin to which FV Player Pro adds the Pro functions. You can get it here: https://wordpress.org/plugins/fv-wordpress-flowplayer Or via your WordPress Plugins screen -> Add Plugin.

    Thanks,
    Martin

    8 years ago in reply to: Align Settings
    Martin

    Hello Pesi,

    I see that nobody answered you last couple of questions, sorry about that. Just let us know if the issue still persists.

    FV Player now has the text playlist style, you can see it here: https://foliovision.com/2017/09/new-playlist-designs-and-visual-composer -> “New Paylist Style – Text”

    Thanks,
    Martin

    8 years ago in reply to: How to open a lightbox video player from an AJAX response
    Martin

    Hello Harold,

    my suggestion would be to have the shortcode in the HTML of the page itself and just make it hidden and click it based on the dropdown selection.

    Thanks,
    Martin

    8 years ago in reply to: Playlist feature doesn't seem to work
    Martin

    Hello Ceren,

    on your screenshot there is only a single video and nothing in the playlist.

    Also in the free FV Player you can’t use YouTube videos in a playlist. Although we talked in our team about improving this aspect of our free plugin, it wouldn’t likely let you use featured such as redirect.

    Thanks,
    Martin

    8 years ago in reply to: How to add text between video an interactive transcript?
    Martin

    Hello Noor,

    technically it’s possible, you should output your title in the “fv_flowplayer_html” filter with priority of 10.

    Perhaps it would be better though to output your video above your title in your theme by extracting the shortcode from get_the_content() and doing do_shortcode() on it there, storing the transcript part for later use in post body.

    In both cases you should watch the plugin changelog carefully to see when there are some changes regarding the player or transcript HTML.

    Thanks,
    Martin

    8 years ago in reply to: Playlist feature doesn't seem to work
    Martin

    Hello Ceren,

    do you mean the preview in the shortcode editor? Or actual preview of the page created by WordPress? What if you save the post as draft?

    What playlist style do you have confirured in Settings -> FV Player -> Sitewide FV Player Defaults -> Playlist style? What exact [fvplayer…] shortcode are you using?

    Thanks,
    Martin

    8 years ago in reply to: How to open a lightbox video player from an AJAX response
    Martin

    Hello Harold,

    I see what you are trying to do. You provide the video URL and expect FV Player JS to be able to build the lightbox from just that. That would be so nice, but unfortunately there is a fair bit of HTML involed and you would have to get it from somewhere. There is the “button” which brings up the lightbox and then the player code which shows up in the lightbox. And plus it all would have to keep beigh hooked in with all the events.

    My suggestion would be to preload all the players with [fvplayer] shortcodes on that page and then just click them with JS as user picks these options in dropdowns – you would have to connect these two together with some IDs.

    You could use the lightbox text links and just put these into hidden div: https://foliovision.com/player/basic-setup/using-lightbox#anchor-text-with-lightbox

    Also, you should be getting rid of FLV and use a HTML5 compatible video format: https://foliovision.com/player/basic-setup/encoding

    Thanks,
    Martin

    8 years ago in reply to: Autoplay Just Once not working
    Martin

    Hello Matthew,

    thank you for the bug report, we will get it fixed and add it to our automated testing.

    Thanks,
    Martin

    8 years ago in reply to: Issue in stream HLS signed url video. Error 403 forbidden
    Martin

    Hello Vikrant,

    thank you for your question!

    This is bit on an issue, as the URL signature can’t work with a HLS stream. As you noticed the m3u8 file is a list of the segments which can’t have the URL signature dynamically appended.

    We actually mention this a number of times in our guide for HLS: https://foliovision.com/player/securing-your-video/hls-stream But perhaps we should add a warning for it into our video checker as well.

    We could theoretically tweak it in our video engine, but devices such as iPhone, iPad or Android which play HLS streams natively wouldn’t support that.

    Another sort of a solution would be to use a cookie signature rather than URL, but not all mobile devices pass on cookies to the HLS requests. Perhaps iOS 10 does?

    We recommend using encrypted HLS streams which is far better protection than a URL signature.

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello freddie r.,

    my conclusion was that Amazon Drive is blocking your domain, so you can try contacting them, but I’m not sure how successfuly you will be as they are probably not interested in people hosting videos on it. It might work well for a small volume of videos.

    Thanks,
    Martin

    8 years ago in reply to: Use FV Player Pro in intranet
    Martin

    Hello Noor,

    you are able to use FV Player Pro on your testing server, you just won’t be getting updates for it, so please make sure you check that before going live.

    Here’s about how multiple domains are licensed, if your test server domain is a subdomain of your live domain, there won’t be issues: https://foliovision.com/player/advanced/sub-domains-and-multi-domains

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello Freddie,

    please post your answers into our support forum. I have reposted a couple of your answers from your emails for convenience.

    It seems the issue is with how it’s cached on Amazon end. For example on your anime website it keeps failing no matter if it’s cached or not. It actually gets the same MP4 link as my test site gets. And while that link plays on my site, it won’t play on your – as I found because of the referrer information.

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello Freddie,

    what other domain are you using? Perhaps the failure response is cached on the Amazon CDN?

    You can see the videos playing here: https://foliovision.com/player/demos/amazon-drive -> “Freddie’s Videos”

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello freddie r.,

    I was able to play the same videos on my test site or Foliovision.com.

    I came to conclusion that Amazon Drive is actively blocking your domain. I was playing with the HTTP headers and I could see that changing the domain in the Referer header to something else fixes the problem.

    However this header is controled by the web browser directly and we cannot adjust it.

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello Freddie,

    please reinstall FV Player Pro the same way again. I adjusted the caching for Amazon Drive down to 5 seconds. Let’s see if that helps.

    Thanks,
    Martin

    8 years ago in reply to: Video checker showing error when video plays
    Martin

    Hello Ed,

    these warnings look like they might be real. However it doesn’t appear that you submitted the report to us, could you please let us know if you did?

    Thanks,
    Martin

    8 years ago in reply to: FV Player VAST
    Martin

    Hello Mirco,

    what mobile phone are you using? I wasn’t able to reproduce the issue on iPhone with iOS 10 nor Android 4.4.4 with Chrome 60.

    If you still experience the issue, does it work if you use this HLS stream instead? https://d3kqo6411ge1e5.cloudfront.net/swen_lake_reloaded/index.m3u8

    Thanks,
    Martin

    8 years ago in reply to: html5: Video file not found
    Martin

    Hello Steve,

    it is what it is – if your site is using https:// the videos on it must use https:// as well, otherwise there might be issues. Browser do so to make sure you connection stays secure.

    It seems iOS and Android 4 doesn’t obey these restrictions though. But majority of users will still have issues.

    Your Amazon S3 bucket has two addresses, that’s right but only the one which is on s3.amazonaws.com domain has a correct SSL certificate. For plrvideodirect.com.s3.amazonaws.com the SSL certificate doesn’t pass the check.

    Thanks,
    Martin

    8 years ago in reply to: Is there any way to detect if the video has finish?
    Martin

    Hello Noor,

    please check our programming guide: https://foliovision.com/player/advanced/api-programming#how-to There is a part which shows you how to attach to the “ready” event. There is also section about “Important API Events” which lists “finish” even which is what you need.

    Thanks,
    Martin

    8 years ago in reply to: videos only showing when logged in as admin?
    Martin

    Hello Ed,

    could you please send the link to the page where we can see the issue? Is there jQuery library getting loaded? Do you see any element with “flowplayer” as the class?

    Thanks,
    Martin

    8 years ago in reply to: videos only showing when logged in as admin?
    Martin

    Hello Ed,

    that is a strange issue, we haven’t heard similar bug report before.

    Are you using any special post editor? Does the issue appear if you use Twenty Seventeen theme?

    Thanks,
    Martin

    8 years ago in reply to: Video checker showing error when video plays
    Martin

    Hello Ed,

    could you please send the video analysis to us using the video checker? Here’s how it works in case you are not sure: https://foliovision.com/player/basic-setup/how-to-use-video-checker

    It’s also strange that it was showing as “Video OK” while it was not playing for you. Do you still have that poorly encode video somewhere so that we can improve our check?

    Thanks,
    Martin

    8 years ago in reply to: The amazon drive is not working but on demo is working
    Martin

    Hello Freddie,

    I tried to use the Amazon Drive link on my test site and the video played for me.

    Perhaps we are caching the Amazon Drive video URL for too long. Could you please reinstall FV Player Pro from a fresh ZIP file which you download at https://foliovision.com/my-licenses ? You will have to deactivate and delete the current FV Player Pro plugin you are using – no worries, no settings and no videos will be lost.

    Thanks,
    Martin

    8 years ago in reply to: 2014 playlist captions
    Martin

    Hello Pádraig,

    FV Player 6.3.1 is out, you should be able to remove your custom CSS after the upgrade.

    Thanks,
    Martin

    8 years ago in reply to: 2014 playlist captions
    Martin

    Hello Pádraig,

    thank you for your feedback! I can see there is an issues, so we will fix it.

    Thanks,
    Martin

    8 years ago in reply to: FV Player VAST
    Martin

    Hello Mirco,

    finally we got to fix this – FV Player VAST 0.7 is out and VAST ads are now working with your video type. You can test here: https://foliovision.com/player/demos/youtube-vast-autoplay

    We tested on Android 4.4.4 (both latest Chrome 60 and old Chrome 44), Android 7.0, iOS 8.1, iOS 10.2.1.

    Thanks,
    Martin

    8 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    finally we got to fix this – FV Player VAST 0.7 is out and VAST ads are now working with your video type. You can test here: https://foliovision.com/player/demos/youtube-vast-autoplay

    We tested on Android 4.4.4 (both latest Chrome 60 and old Chrome 44), Android 7.0, iOS 8.1, iOS 10.2.1.

    Thanks,
    Martin

    8 years ago in reply to: iPad Vimeo videos not loading
    Martin

    Hello John,

    FV Player Pro 0.8.30 has been released. In its Beta version the code for fallback from HLS to MP4 in case of load failure has been added to fix this issue.

    You can also test this on https://foliovision.com/player/video-hosting/how-to-use-vimeo -> “City of Bratislava”. If you see the quality switching buttons over the video when playing it on iOS device you will know that you are getting MP4 video instead of HLS – HLS has automated quality control.

    I was checking the original Vimeo player and found it’s doing the same – sometimes it played HLS on our iPad, sometimes it played MP4 and I could see the same error on console.

    Thanks,
    Martin

    8 years ago in reply to: iPad Vimeo videos not loading
    Martin

    Hello John,

    you mentioned that the first video on https://foliovision.com/player/video-hosting/how-to-use-vimeo “City of Bratislava” didn’t play for you on iPad. I was able to reproduce the issue, but now I tried again and suddenly it plays for me.

    However your video still won’t work on iPad. I think we will have to provide fallback to MP4 if the HLS fails for iPad. We do the same for desktop computers when using MPEG-DASH – it falls back to MP4 in case of issues.

    Thanks,
    Martin

    8 years ago in reply to: iPad Vimeo videos not loading
    Martin

    Hello John,

    could you please try to enable the “Force iframe Embedding” option in Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) for a moment and see if it will play then?

    I tried to play the Vimeo HLS stream directly and it won’t play either. So I wonder if it’s a problem with my iPad or if the HLS stream on that video is somehow broken and how does the original Vimeo player manage to play it.

    Thanks,
    Martin

    8 years ago in reply to: iPad Vimeo videos not loading
    Martin

    Hello John,

    could you please let us know what iOS version are you using on your iPad?

    I tried with iOS 9.3 and it worked for me. However I did notice issues when using iOS 10.3. At the same time I didn’t notice issues on foliovision.com with iOS 10.3. Could you please check that as well? You can try the homepage video.

    Thanks,
    Martin

    8 years ago in reply to: Weird Resolution Button Order – Vimeo Embeds
    Martin

    Hello Dan,

    we adjusted the order of these qualitity buttons for the upcoming FV Player Pro release.

    Thanks,
    Martin

    8 years ago in reply to: manifest (f4m) http stream in fv flowplayer. Is it possible ?
    Martin

    Hello Rajesh,

    sorry about the delay, do you have a working f4m stream which we could check?

    Thanks,
    Martin

    8 years ago in reply to: Download button available on full screen on Android 7.1
    Martin

    Hello Renato,

    thank you for your followup, I realized the issue is also that the fullscreen capability of Chrome 60 in incorrectly detected.

    Now it’s fixed and FV Player 6.2.8 is out.

    Thanks,
    Martin

    8 years ago in reply to: I got a fullscreen bug(maybe) on Mac(10.12.6) safari (Version 10.1.2)
    Martin

    Hello mille,

    thank you for the detailed information.

    I think all of these issues will be fixed once FV Player 7 is out (with core Flowplayer 7), so please check again once it’s released. It will take us a couple of weeks, but I see we must prioritize this.

    Thanks,
    Martin

    8 years ago in reply to: Download button available on full screen on Android 7.1
    Martin

    Hello Renato,

    I was able to get Chrome 60.0.3112.107 now. I’m not sure why I wasn’t getting that update yesterday (I tried 4 mobile phones). So now I can see the issue.

    We released FV Player 6.2.7 which takes care of hiding that download button.

    Chrome 60 changed something about the fullscreen mode. I checked core Flowplayer 7 and it does handle it properly, so once we upgrade FV Player to it, you will be getting the full-featured FV Player fullscreen mode.

    To make the videos much harder to download we are also preparing a special option for Vimeo videos. It will force use of MPEG-DASH and HLS streams only. While it will then stop playing in some old browsers (we will put in a coherent error message for these ) it will make your videos much more protected agains all sorts of video downloading tools.

    Thanks,
    Martin

    8 years ago in reply to: I got lots of 499 error from nginx , maybe another bug
    Martin

    Hello mille,

    I think that by doing that you just basically supressed the error in logs, but some users might still have difficulties with playback of your videos. I would check the server load, available bandwidth and number of NginX worker threads.

    Thanks,
    Martin

    8 years ago in reply to: Download button available on full screen on Android 7.1
    Martin

    Hello Renato,

    so far we are not sure why you would get the browser built-in fullscreen mode instead of FV Player. It works for us on Android 4.4.4, Android 6, Android 7 and Android 7.1. Could you please let us know what exact Google Chrome version you are using?

    Could you please also check if you get the same behavior on these videos?

    https://foliovision.com/
    https://foliovision.com/player/demos/align-settings

    Thanks,
    Martin

    8 years ago in reply to: Flash problem with chrome
    Martin

    Hello Nikos,

    I see you use the old Flowplayer 3. I would suggest you upgrade to a HTML5 compatible video and latest FV Player.

    I see you are using f4m for streaming, but you also have HLS streams available. In new FV Player you can play HLS streams even on desktop computers without Flash – it just must be a modern browser. The Flash fallback is still provided for old browsers. Yo can read more about the HLS requirements for desktop here: https://foliovision.com/player/video-hosting/hls

    Thanks,
    Martin

    8 years ago in reply to: I got lots of 499 error from nginx , maybe another bug
    Martin

    Hello Mille,

    it could mean that your server has reached its capacity and is not able to serve these videos on time – before it starts serving the video to the user the client browser just gives up and says it can’t load the video.

    You should be definitely using some CDN to host your videos and don’t just put them on the server where you site lives. FV Player supports CloudFlare, KeyCDN and StackPath: https://foliovision.com/player/video-hosting

    If you want powerful video hosting and encoding service in one we recommend Vimeo Pro, but your videos must fulfill some of their rules.

    Thanks,
    Martin

    8 years ago in reply to: I got a fullscreen bug(maybe) on Mac(10.12.6) safari (Version 10.1.2)
    Martin

    Hello Mille,

    I’m sending this to our CSS designer to have a quick look into what could be causing this.

    Thanks,
    Martin

    8 years ago in reply to: dash: Video File Not Found *URGENT*
    Martin

    Hello Matt and Sergio,

    FV Player Pro 0.8.29 was released and it fixes the issue.

    Since Cloudflare didn’t see the application/json content type on our Ajax requests it was treating it as HTML and putting in some code to hide email addresses.

    Thanks,
    Martin

    8 years ago in reply to: dash: Video File Not Found *URGENT*
    Martin

    Hello Matt and Sergio,

    looking at the bug report by some other user I see the issue is caused by Cloudflare – it seems to be applying email protection to the JSON data for Vimeo video.

    We are investigating how to prevent this.

    Thanks,
    Martin

    8 years ago in reply to: dash: Video File Not Found *URGENT*
    Martin

    Hello Matt,

    I was able to embed your video https://vimeo.com/188190784 and get it to play. Our 24/7 monitoring didn’t detect any issue either.

    Are you able to disable the iframe embedding now so that I can check the issue on your site? I’ll be in the office unitl 3 PM UTC time, but we can try at some other time as well, if we agree on it, like 7 or 8 PM UTC. Or do you have some staging site where it could be switched for a test?

    Thanks,
    Martin

    8 years ago in reply to: Dash video not work 3 dots
    Martin

    Hello Sergio,

    could you please send over a link to your page where we can see the issue? We are not noticing any issues with our DASH videos on:

    https://foliovision.com/
    https://foliovision.com/player/demos/mpeg-dash

    Thanks,
    Martin

    9 years ago in reply to: Html5: Video file not found – Vimeo dash
    Martin

    Hello Gbrother,

    I put in a fix on the API server and now it works. The issue was that there was too much data in the API response and our plugin uses regex to do some basic parsing on it – and that was just failing because of the size of the string.

    So the quick fix is in, but we will have to redo the way we handle the secondary CDN for MPEG-DASH. Currently the fallback if the DASH stream fails is that goes to MP4 video at least.

    Thanks,
    Martin

    9 years ago in reply to: Html5: Video file not found – Vimeo dash
    Martin

    Hello Gbrother,

    I have no issues with playing log vidoes, such as https://vimeo.com/8458060 (55 minutes) or https://vimeo.com/23849197 (1 hour and 43 minutes).

    But I see it plays using Vimeo iframe. I found the issue is related to the video privacy settings. I’m working on a fix now.

    Thanks,
    Martin

    9 years ago in reply to: Html5: Video file not found – Vimeo dash
    Martin

    Hello Gborther,

    I had a look and I can’t get your video to play. Are you sure it still exists? Seems to me it was removed or its privacy settings were changed (see our guide https://foliovision.com/player/video-hosting/how-to-use-vimeo#privacy ), so we need to fix our detection for that.

    Please try to open thatt when you log in to Vimeo and see if it plays.

    Please try to embed any other video you can find on Vimeo.

    Thanks,
    Martin

    9 years ago in reply to: Conflict with W3 Cache Plugin….
    Martin

    Hello James,

    could you pleae removed FV Player and FV Player Pro scripts from minify exclusion for a test? We believe it should work now.

    We use WP Rocket for this and the core library in it was improved and it handles our scripts without issues now.

    Thanks,
    Martin

    9 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    unfortunately for now it only works reliably on iPad, so we need to improve it further. We already made first steps for iPhone and it’s close, but Android is a bigger issue at this point.

    Thanks,
    Martin

    9 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    I’m sorry about delay, we had some urgent server issues to solve.

    I will work on this today to at least provide a working demo for you to have a look at.

    Thanks,
    Martin

    9 years ago in reply to: Encrypted HLS Stream
    Martin

    Hello dariosantocanale,

    I could play all of these videos. If some other videos don’t play, you can also check the browser console to see if you notice any errors which are not on the page where it works. You also haven’t mentioned what error you get.

    Perhaps all of these issues are related to CloudFront cache? Here’s how you can clear it: https://foliovision.com/player/video-hosting/hls#clearing-cloudfront-cache

    We do provide paid support where we fix issues right on client’s websites: http://foliovision.com/pro-support We would be able to have a closer look at your issues on Monday.

    Thanks,
    Martin

    9 years ago in reply to: Videos Work in Chrome but no other browsers
    Martin

    Hello Luke,

    the main FV Player script fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js seems to be corrupt. It doesn’t match what’s in distribution on WordPress.org.

    I’m not sure how that could happen, are you sure you didn’t tweak that file in any way?

    My recommendation is to reinstall FV Player completely and clear the cache of your browsers, then it will play.

    Thanks,
    Martin

    9 years ago in reply to: Video player width on mobile
    Martin

    Hello Aaron,

    I see why this is happening now – FV Player has a safety function in it which makes sure that the player is visible if it’s inserted into some weird responsive theme. You can see that the div class=”flowplayer” element has some inline width and height on it – that’s it. The max-width and max-height is normal – to make it responsive.

    So when the width and height is removed from inline styles, the player won’t appear at all.

    I found that it’s the optimizePress theme – in your https://ballstrikingblueprint.com/members/wp-content/themes/optimizePressTheme/lib/assets/default.min.css there is

    .flowplayer .fp-context-menu, .flowplayer .fp-ratio, .flowplayer.hide-controls .fp-ui * {
        display: none;
    }

    Could you please try to add a rule like this to your theme custom CSS?

    #content_area .flowplayer .fp-ratio { display: block; }
    

    Then it should start to apppear properly.

    I’m not sure why OptimizePress handling of Flowplayer (which is a core of FV Player) is so strange. Do you have any special video settings in it enabled?

    Thanks,
    Martin

    9 years ago in reply to: Warning message
    Martin

    Hello Kaylie,

    could you please upgrad FV Player to latest version (6.2.6) and see if the issue is fixed?

    Could you please post some of the [fvplayer…] shortcodes which are affected by this?

    Thanks,
    Martin

    9 years ago in reply to: Videos not playing on Android
    Martin

    Hello Michael,

    turns out there is an issue with Chrome 59 and even 60 (latest version). Flowplayer is not able to handle video errors in there anymore, so we fixed it in our plugin and submitted patch to Flowplayer team: https://github.com/flowplayer/flowplayer/issues/1221

    Your playback issues are different though. We will improve our video checker to warn you about your video encoding. FV Player already includes a message for the users of old Android 4 stock browsers to switch to Firefox if they experience video issues. But it was appearing multiple times, which we also fixed in FV Player 6.2.6, released now.

    On top of that OGV is not supported by Android, but I don’t see it on your page either.

    Thanks,
    Martin

    9 years ago in reply to: Videos not playing on Android
    Martin

    Hello Michael,

    thank you for the bug report. The 0.8.23 must be your FV Player Pro version, I expect you are using FV Player 6.2.5 or so.

    What you found is a core Flowplayer bug (we submitted a patch for this to core Flowplayer team, next FV Player release will also have the fix in it) combined with use of not 100% HTML5 compatible video format (it’s the M4V format).

    The whole issue only seems to affect Android 4. I have Samsung phone with Android 4.4.4 where they video would play without picture in the stock browser and in Chrome 59 it just failed. However on Android 5.1.1 (Asus) or Android 6.0 (Lenovo) it played just fine.

    No I will adjust our video checker to report this issue – if the video is M4V video (major codec brand “isom”) we will show a warning that the video might not play on Android 4 (20% of Android users).

    Thanks,
    Martin

    9 years ago in reply to: Set Default Quality Setting
    Martin

    Hello Marin,

    please try to test without cookies (use Private or Incognito mode of your browser). The quality setting which you pick is remembered in a cookie – that should explain the behavior which you are seeing.

    Thanks,
    Martin

    9 years ago in reply to: Playlist – lack of titles
    Martin

    Hello Darius,

    thank you for your feedback, we are working on adding some sensible option for showing the captions.

    Thanks,
    Martin

    9 years ago in reply to: Encrypted HLS Stream
    Martin

    Hello dariosantocanale,

    I was able to find some “hlstest1” HLS stream on your site which played just fine for me. So it seems to me you figured out what the issue was already, but let us know if you are still having issues.

    You should be also setting up the CORS headers for your HLS streams: https://foliovision.com/player/video-hosting/hls#hls-js

    Thanks,
    Martin

    9 years ago in reply to: Video player width on mobile
    Martin

    Hello Aaron,

    could you please post what exact shortcode you are using? The thing is there is <div class=”fp-playlist-vertical-wrapper”></div> around you player and it shouldn’t be there. Without it it should appear much better.

    Or have you set the default playlist style to vertical in Settings -> FV Player Pro?

    Mobile devices pick the default quality. This could be improved so that there would be a checkbox in FV Player quality settings to assign the default quality for mobile – pressumably you would pick the lowest one to make sure mobile users get the video playing as quickly as possible.

    Thanks,
    Martin

    9 years ago in reply to: Editing metabox not showing up on Woocommerce product editing screen
    Martin

    Hello geffroi,

    it’s not hard to make FV Simpler SEO work with another post type (WooCommerce products are using the core WordPress Custom Post Types). It good to hear that it all works now.

    Thanks,
    Martin

    9 years ago in reply to: Parse error: syntax error
    Martin

    Hello Sabrina,

    could you please let us know what [fvplayer….] shortcode and what player feature you are using?

    Could you please confirm that the issue doesn’t appear in FV Player 6.2.2? That’s an older version, you can get it by reinstalling the plugin from this ZIP file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.2.3.zip

    To do that, you will first have to deactivate the FV Player plugin you are currently using and delete it. No settings nor videos will be lost in the process.

    Thanks,
    Martin

    9 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    we made some good progress on this, we will aim to provide something working for you next week.

    Thanks,
    Martin

    9 years ago in reply to: Editing metabox not showing up on Woocommerce product editing screen
    Martin

    Hello geffroi,

    we added WooCommerce and Easy Digital Downloads support into our plguins. Could you please reinstall FV Simpler SEO from here? https://github.com/foliovision/fv-all-in-one-seo-pack/archive/master.zip

    You will have to deactivate and delete the current FV Simpler SEO plugin you are using – no worries, no settings will be lost, although WordPress might warn you about loosing some data in the confirmation message.

    Please let us know how it works for you and then we can release it.

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello Bjarne,

    thank you, we added the expected output into our unit tests and released FV Player 6.2.5. You already have it since you installed it from that ZIP file.

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello Bjarne,

    could you please reinstall FV Player from here? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip You will have to deactivate and delete the current FV Player plugin you are using – no worries, no settings and no videos will be lost.

    It should fix it once and for all. Sorry about the issues, there are not many RTMP streams with no file extension that we can test with.

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello Bjarne,

    I get it now, there is “:” in front of “live”. I’ll fix it now.

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello Bjarne,

    thank you for posting back.

    Here’s what I’m getting with FV Player 6.2.4:

    Notice the "live" src appears without "mp4:" in front of it.

    When I enable "Use Old Code" I get:

    ...

    Notice "live" appears intag without "mp4:" as well.

    So both codes provide the same RTMP settings, so I don't understand why it still won't work for you.

    When I use FV Player 6.2.3 I can see the issue as "live" src has "mp4:" in front of it when not using "Use Old Code":

    Could you please do similar comparison if "mp4:" appears in front of the stream name/src "live"?

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello bjol,

    the bug has been fixed and FV Player 6.2.4 released. Once you upgrade it should work for your without the “Use old code” option.

    Thanks,
    Martin

    9 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    we will start working on it and we will see how difficult it will be. I was thinking about it some more and perhaps it won’t be such a problem after all.

    Thanks,
    Martin

    9 years ago in reply to: Delivering ads with expired licence
    Martin

    Hello Kobus,

    yes, we would like to re-enable that, however it seems we will have to change how the videos are loaded. The tap on the video will have to run the video ads and then another tap will be required to play the actual video. As YouTube is in iframe, there is no other way of doing this.

    Thanks,
    Martin

    9 years ago in reply to: fv_simpler_seo.class.php
    Martin

    Hello Mark,

    sorry about that, you must be using an old PHP version. We fixed this incompatibility and released a new version – 1.6.35.

    If you can load your wp-admin, you should be able to delete the plugin and install the new version. If not, you will have to remove it using te FTP. Just look for public_html/wp-content/plugins/fv-all-in-one-seo-pack folder and delete it.

    Thanks,
    Martin

    9 years ago in reply to: Video Advertising Options with FV Player (pre-roll and post-roll)
    Martin

    Hello Peter,

    could you please double-check that what they are giving you is not a VAST compliant video ad? Then FV Player VAST would be what you need: https://foliovision.com/player/vast

    If that’s not the case, then I see how we could allow you to paste your script in for each video. I guess they are also interested in tracking the video clicks, is that right? So it would be fair amount of scripts for each video and I’m not sure how we can include such interface for each video ad.

    Can it work so that you only include

    
    

    once and then for each action only the

    (_gdeaq = window._gdeaq || []).push([‘hit’, ‘gders’, ‘Apibiy_8SD.0oWRrsfv5vJeCnOkIkQwjPOjc58O52Mr.s7’, ‘xcdklwmfdr’, ‘lgrmfngazsuawdhtpztuqgjjximw’],
    [‘viewable’, ‘gders’, ‘Apibiy_8SD.0oWRrsfv5vJeCnOkIkQwjPOjc58O52Mr.s7’, ‘udkqotgknm’, ‘_gde_isndwl_udkqotgknm’]);

    part would trigger?

    Thanks,
    Martin

    9 years ago in reply to: WPLMS – Unable to play videos after update on ajax loaded pages
    Martin

    Hello Evélina,

    thank you for purchasing the Pro support, we will continue solving this issue there.

    Thanks,
    Martin

    9 years ago in reply to: Playlist changes very disappointing
    Martin

    Hello DSwan34,

    we discussed this further in our team and made some decision.

    FV Player 6.2.3 was just released and it will show the captions for mobile devices all the time. For these it’s required as you can’t hover over the playlist items there.

    We will be adding a drop down with playlist design presents with option to create your own.

    Thanks,
    Martin

    9 years ago in reply to: Playlist thumbnails missing on update to 6.2.1
    Martin

    Hello Pádraig,

    we discussed this further in our team and made some decision.

    FV Player 6.2.3 was just released and it will show the captions for mobile devices all the time.

    We will be adding a drop down with playlist design presents with option to create your own.

    Thanks,
    Martin

    9 years ago in reply to: Mobile receiving wrong file
    Martin

    Hello Michael,

    unfortunately FV Player update has been delayed by some unrelated server issues.

    For now you can reinstall FV Player from https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip on your live site as it works for you.

    Thanks,
    Martin

    9 years ago in reply to: Playlist changes very disappointing
    Martin

    Hello DSwan34,

    thank you for your feedback, our goal here is to really improve the default design of our templates for playlists.

    It does make perfect sense to me thought that one template does not fit all situations so we are 1. making other templates available 2. planning to provide documentation on how to create and customise your own templates.

    Your suggestions are welcome.

    Thanks,
    Martin

    9 years ago in reply to: No video streaming with version 6.1
    Martin

    Hello bjol,

    seems like the issue is that FV Player assumes “mp4” type for your live stream.

    Are you able to save the HTML for FV Player version 6.2.1 to your intranet site and load it up? If so, then you can make some changes to it to see if it helps.

    Please change:

    data-item='{"sources":[{"src":"mp4:live","type":"video\/flash"}],"rtmp":{"url":"rtmp:\/\/172.25.205.39:1935\/live"}}'

    To:

    data-item='{"sources":[{"src":"live","type":"video\/flash"}],"rtmp":{"url":"rtmp:\/\/172.25.205.39:1935\/live"}}'

    Or you can try to use the Integrations/Compatibility -> “Use old code” – that should really work. Then you can keep checking changelog if there were any fixes on RTMP.

    We would love to fix this, but it appears your RTMP stream is not publicly avaiable or only runs at specific times – could you please confirm?

    Thanks,
    Martin

    9 years ago in reply to: automatically generating thumbnails from self-hosted videos
    Martin

    Hello Ren and Kevin,

    we decided to work on this, but I can’t promise an exact ETA.

    Thanks,
    Martin

    9 years ago in reply to: Mobile receiving wrong file
    Martin

    Hello Michael,

    thank you for the bug report. This was actually caused by the FV Player plugin, not FV Player Pro.

    We created fix for this, could you please reinstall FV Player from this ZIP file and see if it works for you? https://github.com/foliovision/fv-wordpress-flowplayer/archive/master.zip You will have to deactivate and delete the FV Player plugin which you are using, but no worries, no videos nor settings will be lost.

    Alternativelly you can wait for the next release which will go out tomorrow. We just need to run all of our tests on it.

    Thanks,
    Martin

    9 years ago in reply to: Parse error: syntax error
    Martin

    Hello NewsArena,

    I’m sorry about our plugin letting you down. I see exactly what was the issue. It’s fixed now and version 6.2.2 has been released.

    We do run automated tests our plugin before each release on PHP 7 and PHP 5.6. Then there is another round of more practical tests which simulate a real user using the player in various scenarios (single video, playlist, YouTube video, video ads, AB loop, shortcode editing, …) on a desktop computer, Android and iOS (some tests don’t work there yet).

    However the reason why the plugin failed on your site was that the code was not compatible with PHP 5.3 or 5.2 which your server seems to be using. We need to keep our plugin compatible with PHP 5.2 as WordPress supports that (although it’s much slower than PHP 7 and not as secure as even PHP 5.6).

    We will add testing in PHP 5.2 as well, as there is no excuse to this.

    Thanks,
    Martin

    9 years ago in reply to: Align Settings
    Martin

    Hello Pesi,

    our CSS designer will have a quick look at your site to see if we can prevent this.

    Thanks,
    Martin

    9 years ago in reply to: Playlist thumbnails missing on update to 6.2.1
    Martin

    Hello Pádraig,

    thank you for your valuable feedback, we are checking how to improve this for mobile devices.

    Thanks,
    Martin

    9 years ago in reply to: Playlist thumbnails missing on update to 6.2.1
    Martin

    Hello Pádraig,

    could you please send over some URL where we can see that problem? We haven’t noticed any issues, perhaps it’s all due to caching.

    Thanks,
    Martin

    9 years ago in reply to: Fullscreen shows NAV through video with Chrome
    Martin

    Hello Michael,

    at a glance I can see that for “.sf-menu li” there is “z-index: 999” in your theme CSS. That seems to be causing the header menu to be visible.

    I’m not sure about the sidebar though.

    Does the conflict appear even when you use a default WordPress theme, or is it just between Responsive Tabs and FV Player?

    Thanks,
    Martin

    9 years ago in reply to: Vimeo dash video play with low quality
    Martin

    Hello Gbrother,

    thank you for your through testing. Have you actually used a real iPad? Because that one will not get MPEG-DASH but a HLS stream, to which a different quality picking logic will likely apply. But it’s similar.

    I don’t think we will be able to adjust how the qualities are picked based on the player size, as that’s handled in the Dash JS library we are using. We will concentrate on making sure the manual quality selection is respected and remembered for any further video playback.

    Thanks,
    Martin

    9 years ago in reply to: Align Settings
    Martin

    Hello Pesi,

    we are still working on this, you can see he improvements done so far here: https://foliovision.com/player/demos/playlist-styles

    One of the remaining issues is the playlist thumbnail size in the vertical playlist.

    If you would like to try the new improved version which is still being worked on right now, you can do so by reinstalling FV Player from this ZIP file: https://github.com/foliovision/fv-wordpress-flowplayer/archive/task-6904437-horizontal-grid-playlist.zip Please make sure you re-save the plugin settings afterwards to see the changes. You will also have to delete the current FV Player plugin you are using – no worries about that, no settings nor vidoes will be lost.

    Thanks,
    Martin

    9 years ago in reply to: Add Youbube subtitle to FV embed video
    Martin

    Hello Mateus,

    we improved handling of YouTube subtitles for the upcoming FV Player Pro release. You can check how it works here: https://foliovision.com/player/demos/youtube-subtitles

    Thanks,
    Martin

    9 years ago in reply to: Amazon S3 hosted ideos won't play on iOS & Android after I change S3 permissions
    Martin

    Hello Neeti,

    could you please check if you get the same issue at https://foliovision.com/player/demos/amazon-signed-urls ? I tried it with Samsung Galaxy Note 3 with Android 4.3 and it works just fine.

    Since there are issues with these older Samsung phones, we even show a message “You are using an old Android device. If you experience issues wih the video please use Firefox.” above the video.

    Thanks,
    Martin

    9 years ago in reply to: Vimeo dash video play with low quality
    Martin

    I should add that this feature is in the Beta release, here is how you can switch to it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

    Please let us know how it works for you.

    Thanks!
    Martin

    9 years ago in reply to: Vimeo dash video play with low quality
    Martin

    Hello Gbrother,

    FV Player Pro 0.8.23 has been released and it adds the quality switching buttons to Vimeo MPEG-DASH streams. You can test it on our homepage video: https://foliovision.com/

    When you play the video, it picks the quality automatically based on the player size and network speed using the Adaptive Bitrate logic.

    This logic is used until you click one of the quality buttons by hand. Once you click any of these, then that quality will be used going forward and it will no longer check your network speed. Due to the nature of MPEG-DASH it has to finish playing the current segment before switching the quality, perhaps it’s something that could be improved in the future.

    Thanks,
    Martin

    9 years ago in reply to: Post description only to "read more" button
    Martin

    Hello Jacek,

    FV Simpler SEO simply makes sure the meta descriptions show up for the post excerpts. We do that by default as these archive pages look better if there is just a small amount of text for each post which is also hand-written and not just auto-generated. I don’t think our plugin ever showed “Continued” or “Read more” link for these.

    You can avoid this behavior by enabling “Turn off descriptions for excerpts”.

    Thanks,
    Martin

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