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Hi
I seem to be having issues with random videos not playing on the iPad. I’ve also had multiple reports from customers that many videos are not playing on the iPad as well.
Here’s a page that I can’t get to play on my iPad Air using safari. https://www.learningguitarnow.com/free-blues-backing-tracks/albert-king-style-backing-track/
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Hello John,
could you please let us know what iOS version are you using on your iPad?
I tried with iOS 9.3 and it worked for me. However I did notice issues when using iOS 10.3. At the same time I didn’t notice issues on foliovision.com with iOS 10.3. Could you please check that as well? You can try the homepage video.
Thanks,
Martin
I tried it on IOS 10.3 and couldn’t get it to work. Most of the videos work on the site with the iPad but some videos I put on Vimeo about 5 or 6 years ago don’t work for some reason.
Most of the videos in this category I can’t get to work.
https://www.learningguitarnow.com/free-blues-backing-tracks/
On this page I could not get the first video to load on the iPad either. I deleted all cookies on Safari in IOS 10.3 as well.
Here’s the link
https://foliovision.com/player/video-hosting/how-to-use-vimeo
Hello John,
could you please try to enable the “Force iframe Embedding” option in Settings -> FV Player Pro -> Hosting -> Vimeo (Pro) for a moment and see if it will play then?
I tried to play the Vimeo HLS stream directly and it won’t play either. So I wonder if it’s a problem with my iPad or if the HLS stream on that video is somehow broken and how does the original Vimeo player manage to play it.
Thanks,
Martin
That did fix it when switching to iframe embedding.
Hello John,
you mentioned that the first video on https://foliovision.com/player/video-hosting/how-to-use-vimeo “City of Bratislava” didn’t play for you on iPad. I was able to reproduce the issue, but now I tried again and suddenly it plays for me.
However your video still won’t work on iPad. I think we will have to provide fallback to MP4 if the HLS fails for iPad. We do the same for desktop computers when using MPEG-DASH – it falls back to MP4 in case of issues.
Thanks,
Martin
Ok that sounds like a good plan.
Hello John,
FV Player Pro 0.8.30 has been released. In its Beta version the code for fallback from HLS to MP4 in case of load failure has been added to fix this issue.
You can also test this on https://foliovision.com/player/video-hosting/how-to-use-vimeo -> “City of Bratislava”. If you see the quality switching buttons over the video when playing it on iOS device you will know that you are getting MP4 video instead of HLS – HLS has automated quality control.
I was checking the original Vimeo player and found it’s doing the same – sometimes it played HLS on our iPad, sometimes it played MP4 and I could see the same error on console.
Thanks,
Martin
Ok great. I just tested that video from my site and it’s playing now. Thanks for the quick fix!
