Videos not playing on Android

I have updated both FV Player (now Version 6.2.6) and FV Player Pro (now Version 0.8.25). Then, I re-encoded the video file to MP4 several times. I am using Hand Brake with pre-sets for iPad, Android, and Android tablet. Both Android profiles claim to support version Android 2.3 and later.

Unfortunately, none of the encoding formats worked for me. I still get the error “html5: Video not properly encoded”. Meanwhile, everything plays fine on my iPhone and iPad, using Safari or Chrome.

Here is the page I’m using for testing.
http://mydoctor.kpnvly.org/cancer-care/home/breast-and-ovarian-cancer

Attached are several screen captures of the plugin versions, and the results my Android emulator is producing.

Screen-Shot-2017-07-28-at-12.18.42-PM

I had previously read your Encoding Guide, and clicked on your screen capture to better see what options you had set. So I had the Web Optimized box checked. I had not previously figured out how to “Deinterlace” as recommended. So, I tried that this morning.

Unfortunately, none of these changes seems to make the video playable for Android.

I am attaching a screen capture of my current Handbrake preset, for your review and comment.

Thanks!

Screen-Shot-2017-07-31-at-10.11.07-AM

Unfortunately, your link is a circular reference directly back to this thread. So, I am unable to test anything.

However, I would like to point out that I have never had any problem with any of the platforms you mentioned. As noted in the title of this thread, my problem is solely with Android device playback.

When I first created and posted these videos, they played for Android, iOS and all Desktop browsers that I have access to test. As of last month, one of our patients complained that she could not review our instructional video series on her tablet. Further investigation showed she was using a Galaxy Tab (version unknown). I set about testing various Android devices and found that none would play our videos.

Since that time, I have had to post a warning to patients with Android devices that they would need a desktop or iOS device to view our Cancer Care video series.

Unfortunately, because our state is rather draconian with regards to “Fairness” requirements, we may soon find ourselves in the position to remove any video training that is not available to every platform equally. So, I am hoping for a rapid resolution.

Attached are screen captures of our page, and the two primary user agents used for testing. Hope this helps!

Screen-Shot-2017-08-01-at-10.00.13-AM-1
Screen-Shot-2017-08-01-at-10.00.23-AM-1
Screen-Shot-2017-08-01-at-10.02.40-AM

Also, thought I’d mention that the Android device I have most frequent access to (not being an Android owner, and needing to borrow physical devices from co-workers) is the Blue Stacks emulator, available at http://www.bluestacks.com. Once installed, I loaded Firefox to supplement their built-in Chrome browser. The Chrome app, available from the Play store, behaves badly in this emulator, so I have to test that on co-workers’ phones and tablets.

Thanks Eduard!

I’m not sure if it is the player, or the tester, but all of my test devices seem to show the full-sized “SRC” version of the video when I check out the Video Tester. None have shown the “MOBILE” version (which include “.mob.mp4” in the filename, so I can tell.

Otherwise, I think I found the key settings … in case you would like to add them to your Guide page.

I got away from using the Profile, and began using the HandBrakeCLI from terminal, so I could be more specific with my testing.

These seem to be the key elements for playback on all of my test devices:

• iPod 5G Support checked (–ipod-atom)
• Web optimized checked (–optimized)
• Frame rate (FPS): 25 & Peak Frame Rate selected (-pfr 25)
• Profile: Baseline 3.0 (-e x264 –encoder-level “3.0” –encoder-profile baseline) for mobile, Baseline 3.1 (-e x264 –encoder-level “3.1” –encoder-profile baseline) for full-sized
• Two pass encoding (–two-pass)…**Improves quality
• Turbo first pass (–turbo)…**Improves quality
• Picture>>Deinterlace = “Decomb” (-d)
• Picture>>Deinterlace … Preset = “Default” (-5)
• Picture>>Anamorphic=”Loose” (–loose-anamorphic)

Also, if you’d like a copy, I have written a shell script to process an entire folder structure. It converts all .M4V files to a full-sized (same size as input file) and a mobile-sized (480 width, height proportional) .MP4. If you’d like a copy, I can PM it to you directly.