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Hi support,
The player has been crashing the WP webpage we try to put the player on. Please look at video for issue – http://recordit.co/XoimOq3ohH
The issue presented itself after the recent update. Our videos are served from s3. At the moment we’re unable to add new content to the site because of this issue.
Thanks
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Here is another attepmt to add the player using a different s3 video file
issue – http://recordit.co/TbXrQ7TyG6
We’re unable to upload any video to the site at the moment.
Hello Mike,
thank you for the screen cast, could you please check if using “Enable old interface” in Settings -> FV Player -> Setup tab -> Post Interface Options prevents the issue?
Thanks,
Martin
Hi Martin,
I tried that option with no avail. Please see this video cast of me doing what you suggested – http://recordit.co/l8H8AH4FuP
Cheers
Hello Mike,
I see that when you use “Enable old interface” it won’t insert the shortcode for you at all.
What happens if you type in the shortcode by hand without use of our FV Player button? It’s pretty simple, just put in:
[fvplayer src="(paste your video URL here)"]
And try to save it – will it work? If you can copy the splash image URL, you can paste it in as the splash=”…” parameter.
If not, will downgrading to FV Player 6.2 help? To do that you would have to deactivate and delete the current FV Player plugin (no settings nor videos will be lonst) and then reinstall from this file: https://downloads.wordpress.org/plugin/fv-wordpress-flowplayer.6.2.10.zip
At the end of video you got a “Page unresponsive” browser error which we are already working on resolving. Normally it only happens with long YouTube playlists, but perhaps the Visual Composer which you use together with FV Player causes this issue more often.
Thanks,
Martin
Hi Martin,
I just finished testing out these steps to no avail! This issue just started happening recently. Prior it was working flawlessly. Can you please assist by getting my backend credentials?
Cheers
Hello Mike,
we do provide Pro support where we access your site to troubleshoot and fix issue on it directly: http://foliovision.com/pro-support
However it’s half past 8 PM here. I could check it out tomorrow though.
However I’m not convinced that the issue here doesn’t have more to do with Visual Composer than with FV Player. Specially if it was happening even with FV Player 6.2.10 which I suggested as one of the troubleshooting steps (which would rule out possibility of the video length scan inteferring as it was enabled for postmeta) or even if you typed in [fvplayer ...] shortcode by hand (ruling out possibility of a shortcode editor stability bug).
For example if you save a new text block and put something else than FV Player to it, does it still fail to save?
What if you use FV Player with a new post with no Visual Composer?
Thanks,
Martin
Hi Martin,
Thanks for your help! I tried you suggestions to no avail. I’m going to invest in the Pro Support for your team to get in and configure the Player.
Cheers
