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Hello,
I have setup all my videos with Quality Switching, which works fine, but I have set the -720.mp4 version as default, however the videos are always loading the -1080.mp4 version first.
Any idea how I can solve this?
This is what my shortcode looks like:
[fvplayer width="960" height="540" src="https://mydomain/myvideos/myvideo-720.mp4" qsel="true"]Thank you very much!
BR,
Marin
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Hello Marin,
please try to test without cookies (use Private or Incognito mode of your browser). The quality setting which you pick is remembered in a cookie – that should explain the behavior which you are seeing.
Thanks,
Martin
Hi Martin,
okay thanks for the information.
br, Marin
Hello Martin,
I am watching this problem now for a couple of weeks and unfortunately I have to say it’s not about the cookies, because other people which enter the site for the first time see the video in HQ which is not what I set.
How can i solve this?
Thanks, Marin
I found out that when I change the sequence of the qualities from High Mid Low to Mid High Low -> it will start with the Mid Video, which is what I want, however it would be very nice that the sequence is High Mid Low and it starts with Mid. Is this possible?
Hello Marin,
You have a point, I tested this and the first video quality a new user gets is the one in the first row. We’ll discuss this internally and let you know what could be done about it.
Thanks,
Eduard
Okay. Thank you.
