Set Default Quality Setting

[Solved]

United L. 7 years, 9 months ago

Hello,

I have setup all my videos with Quality Switching, which works fine, but I have set the -720.mp4 version as default, however the videos are always loading the -1080.mp4 version first.

Any idea how I can solve this?

This is what my shortcode looks like:
[fvplayer width="960" height="540" src="https://mydomain/myvideos/myvideo-720.mp4" qsel="true"]

Thank you very much!
BR,
Marin

Viewing 6 replies - 1 through 6 (of 6 total)

Martin 8 years ago

Hello Marin,

please try to test without cookies (use Private or Incognito mode of your browser). The quality setting which you pick is remembered in a cookie – that should explain the behavior which you are seeing.

Thanks,
Martin

United L. 8 years ago

Hi Martin,

okay thanks for the information.

br, Marin

United L. 8 years ago

Hello Martin,
I am watching this problem now for a couple of weeks and unfortunately I have to say it’s not about the cookies, because other people which enter the site for the first time see the video in HQ which is not what I set.
How can i solve this?
Thanks, Marin

United L. 8 years ago

I found out that when I change the sequence of the qualities from High Mid Low to Mid High Low -> it will start with the Mid Video, which is what I want, however it would be very nice that the sequence is High Mid Low and it starts with Mid. Is this possible?

Eduard 8 years ago

Hello Marin,

You have a point, I tested this and the first video quality a new user gets is the one in the first row. We’ll discuss this internally and let you know what could be done about it.

Thanks,
Eduard

United L. 8 years ago

Okay. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)