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Hello,
the play button on mobile doesn’t seem to be showing up all the time, you can view different videos here on mobile: … – sometimes the play button will show, sometimes it wont.
Thank you!
Blake
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Hi Blake!
We’ll have a look at it today why it does not seem to play on mobile devices. Mp4 with Amazon S3 should not cause trouble. Could you send us report of the video via our built -in video checker? Here is how to do it: https://foliovision.com/player/basic-setup/how-to-use-video-checker
Thanks!
Have a nice day,
Lucia
I’ve unchecked the section for the video checker, but not sure how I can use the checker on mobile when some of the videos don’t have the play button showing up, you can view videos here: …. 95% of the time the play button won’t show up on mobile.
Hello Blake,
I opened …. on my Android 4.4 phone and I could see the play button right there.
The way the video checker works is that you need to come in as admin and open the video checker and send us a report about the video. It’s not necessary to do so on the mobile where you are having issues.
Thanks,
Martin
Did you try any others? try other videos on this page: … – I wrote 95% of the time it won’t show up.
Hello Greg,
I tried to open 10 videos and all of them had the play icon. This might not be related to FV Player. When it happens, are you noticing that the browser looks like they page is still loading? Are you able to hook your phone to a computer, open the developer console and then keep opening these videos until you see the error and check what’s on the console?
Instructions for Chrome on Android: https://developers.google.com/web/tools/chrome-devtools/remote-debugging/
Instructions for Safari on iOS: http://adaptivejs.mobify.com/v2.0/docs/debug-on-ios-devices-and-the-ios-simulator/ -> Debugging on an iOS DeviceThanks,
Martin
