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Good morning,
the player does not work on ipad mini or ipad2 with ios 9.3.5
the image that I attach is obtained by displaying your link
https://foliovision.com/andrea-test
Is it a problem you can solve?Thank you
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Hello Daniele,
unfortunately there is no image. Perhaps you submitted the message before it finished uploading?
I tested https://foliovision.com/andrea-test on iPad with iOS 9.3 and I see the player styling is broken. There must be some bug in the CSS minify process. If I open it using https://foliovision.com/andrea-test?test=1 (the query argument ?test=1 blocks the CSS optimizaiton), then it works nicely. So I disabled the CSS optimization for now.
Are you having this issue on your website too?
Thanks,
Martin
Hello Martin,
thank you so much for your help.
now I see the player well from the first and second links but I have a new error message: html5: video not properly encoded on iPad 2I am trying to upload an image through your system but it does not work (firefox 59.02 on mac os 10.13.4) so I am attaching a link
https://ibb.co/eAZb4xour vast file loads a link to a file located on vimeo and the second is always a vimeo link.
Thank you
Hi Martin,
I recorded a video of an error on ipad with iOS 11.3.
Do you think it’s a problem that can be solved?
https://we.tl/VymXjTrbKz
With iOS 9.3.5, it does not work.
Hello Daniele,
thank you for the video!
I was not able to reproduce the issue on iOS 9.3, but it did appear on iOS 11.2 when I played the video again and again like in your video. We are working on upgrading the Flowplayer component of FV Player to version 7, so if there is some rare bug, that should fix it.
I will check if it’s related to the VAST ad and also test if I can reproduce the image upload issue you are having.
Thanks,
Martin
Hello Daniele,
seems like the error is caused by the missing HTTP header on the VAST ad https://ads.socialfarma.it/www/api/vast/?zone=1:
Access-Control-Allow-Credentials: false
It really appears that the ad can only be played twice, then it fails like that.
However such issue should not stop the main video from playing. I was able to put stop to this behavior, could you please re-check on https://foliovision.com/andrea-test ?
Thanks,
Martin
Hi Martin,
I added HTTP header on the VAST and now the situation is:
on ipad 9.3.5 I do not see the preroll and I do not see the video. [https://we.tl/TDPtUsGeCx]
on ipad 11.3 I see the first time the preroll and the video and every time I reload the page I only see the video without the preroll. [https://we.tl/8BvQT945xp]
Hello Daniele,
in iOS simulator for 9.3 I’m getting the same as you get on iOS 11.3. Is the ad unit not remembering which ads the user already saw in a cookie or in some other similar way?
We also have a real iPad with iOS 9.3.1 and we get the same issue as you get though, so we will have a look.
Thanks,
Martin
Hi Martin,
only the first time I see the link, it shows me ADS. When I reload the page I do not see the ADS anymore.
now I did the test with iPhone 6s with iOS 11.3 and the behavior is the same.Thank you so much for your help.
Hello Daniele,
it appears that behavior is outside of our control. Are you sure the ad unit is not remembering which ads the user already saw in a cookie or in some other similar way?
Thanks,
Martin
The ad unit set a cookie (OAID), below you can see request and response headers.
If you prefer I can disable that cookie for your test, but if I open the url https://foliovision.com/andrea-test
I see the preroll every timehttps://ads.socialfarma.it/www/api/vast/?zone=1
Request headers:
GET /www/api/vast/?zone=1 HTTP/1.1
Host: ads.socialfarma.it
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:52.0) Gecko/20100101 Firefox/52.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
Connection: keep-alive
Upgrade-Insecure-Requests: 1Response headers:
HTTP/1.1 200 OK
Server: nginx
Date: Fri, 13 Apr 2018 04:32:52 GMT
Content-Type: application/xml; charset=UTF-8
Transfer-Encoding: chunked
Connection: keep-alive
Access-Control-Allow-Credentials: true
Pragma: no-cache
Cache-Control: no-cache, no-store, must-revalidate
Expires: 0
Access-Control-Allow-Origin: *
p3p: CP=”CUR ADM OUR NOR STA NID”
Set-Cookie: OAID=bf993b71f73297dd1b0acee96916d2af; expires=Sat, 13-Apr-2019 04:32:52 GMT; Max-Age=31536000; path=/
X-Powered-By: PHP/7.0.29, PHP/7.0.29, PleskLin, PleskLin****************
I tried on iPhone 7 with iOS 11.3 but it has the same behavior.
The first time I can see the preroll but from the following times I see only the video without preroll.Thank you Martin for your support.
Hello Danielle,
you said that when you open https://foliovision.com/andrea-test you get the pre-roll ad every time – I guess you mean when you use a desktop computer. But then on iOS the behavior is different.
Could you please double check it’s not just that OAID cookie?
Thanks,
Martin
