Video does not run on Samsung default mobile browser

Davide 6 years ago

Hi there,
we are using your PRO version FV Player PRO 7.3.1.727

Video doesn’t run on default mobile browser devices (for example on Samsung Galaxy GT-I90601)

We are using pre-roll adv and vimeo.
Any suggestion?

Viewing 17 replies - 1 through 17 (of 17 total)

Martin 6 years ago

Hello Davide,

please post your mobile browser user agent, you can find it here: https://www.whatsmyua.info/

We mainly need the “Chrome/70.0.3538.110” part of it and the Android version. But is that GT-I9060i which uses Android 4.4.4?

Please also let us know what video hosting are you using and if the situation improves if you disable the video ads.

Thanks,
Martin

Davide 6 years ago

Hello Martin,

the device in which we test our pages (with Chrome it runs, with default browser not) uses Android 4.4.4

I needed to use another service for retrieve the user agent, due the fact SSL/TLS version is outdated:

Mozilla/5.0 (Linux; U; Android 4.4.4; en-us; GT-I9060I Build/KTU84P) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30

We are using VIMEO as video hosting.
Samsung GT-I9060I (Galaxy Grand Neo)

I did disable pre-roll and post-roll ADS on this video: (if possible please don’t publish this URL for SEO reasons)

My very best
Martin 6 years ago
Hello Davide,

so there is no information about SafariBrowser nor Chrome in the user agent string? Here’s what I have on my Samsung X-Cover 3, which was upgraded from Android 4.4.4 to 5.1.1:
```
Mozilla/5.0 (Linux; Android 5.1.1; SAMSUNG SM-G388F Build/LMY48B) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/3.3 Chrome/38.0.2125.102 Mobile Safari/537.36
```
And it plays, it uses the HLS stream.

Thanks,
Martin
Davide 6 years ago

Hello Martin,

thank you for reply, but I think I did not understand if there’s a solution to that issue.

Users with 4.4.4 Android version are unable to see our customer’s website video? No workaround on this issue?

Thanks

Martin 6 years ago

Hello Davide,

I found an issue when using the built-in browser on my Samsung with Android 5.1.1 on https://foliovision.com/player/demos/roll-custom-video -> scroll down to the “VIMEO VIDEO WITH ANOTHER VIMEO VIDEO IN PRE-ROLL” video. I see that the video doesn’t play after the ad. I will check it out in depth.

Thanks,
Martin

Davide 6 years ago

Thank you Martin, let me say also “pre-roll ads” has problem on that kind of devices and also on Samsung S7.
Thank you

Martin 6 years ago

Hello Davide,

I’m having no issues with Samsung J5 (2017) which is Android 7.0. The user agent also says SamsungBrowser/6.2 and Chrome/56.

But I’ll fix it for my older Samsung phone and I bet that will help with Samsung S7. I tried S7 now using an online phone testing player where it reports Android 6.0.1, SamsungBrowser/6.4 and Chrome/56 in user agent string and it worked fine though.

Thanks,
Martin

Martin 6 years ago

Hello Davide,

seems like the only safe option is to let these old Samsung browsers use MP4 files. My Android 5.1.1 which is SamsungBrowser/3.3 Chrome/38 just won’t let me initialize MPEG-DASH nor HLS.js properly.

Practically speaking using MP4 means that there are less CDN servers with the video, so in some part of the world it might be slower to load. We had reports of such issues in Asia when using MP4.

Thanks,
Martin

Davide 6 years ago

Hi Martin,

so I understand there are no solutions using Vimeo? Is it correct?

Martin 6 years ago

Hello Davide,

the MP4 solution is not perfect (sometimes a bit less reliable in Asia), but it works as only a fraction of viewers will get these MP4 files.

So let me release a new FV Player Pro version which will address this.

FV Player also includes a warning which popups up above the video if there are playback issues. It suggests the users to use a modern browser on their phone like Chrome or Firefox. This was not appearing on your mobile and now I see why, I prepared a fix for that too.

Thanks,
Martin

Martin 6 years ago

Hello Davide,

FV Player Pro 7.3.2.727.beta is out and it fixes these issues – it uses MP4 for these old Samsung Android phones which use the built-in browser. To get the bet updates, you need to first switch to beta like this: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta

The fix for the Samsung browser deprecation messages will be in the next FV Player release.

Thanks,
Martin

Davide 6 years ago

Hello Martin,
we did upgrade and use the Beta branch, through the select input field.

https://…/wp-admin/admin.php?page=fv_player (please hide the URL) returns a not complete page, with no PHP errors (not founds in any log).

May you help us please? I could give you our credentials, if needed to whatch yourselves.

Regards

Martin 6 years ago

Hello Davide,

I’m sorry to hear about such issue. Do you mean that the settings boxes didn’t properly show up, or was it just plain white? We haven’t found any issue with this new version and there were barely any PHP changes since the last version.

Could you please try again and double check you are looking at the right place for the error logs? Perhaps using WP_DEBUG or WP_DEBUG_LOG in your wp-config.php would help? Here’s how if you have some PHP experience: https://codex.wordpress.org/WP_DEBUG

Thanks,
Martin

Davide 6 years ago

Hi Martin,

we did activate WP_DEBUG off course… and no log were saved, and we didn’t found any PHP error on nginx log or php-fpm log. I will try to debug step-by-step… I have no other ideas!

Davide 6 years ago

Once again, hello Martin.
I think I found the problem.

In the wp_fv_player_players we have the first record contains this “videos”: 34,29,33,32,30

BUT

in wp_fv_player_videos there is not a “#29 id” record… I manually removed “29” from videos column and… the magic. It works.

Martin 6 years ago

Hello Davide,

thank you for the bug report, we will ensure a missing entry like that won’t break that wp-admin page nor the player in front-end.

Thanks,
Martin

Martin 6 years ago

Hello Davide,

a fix for this has been prepared for the next FV Player version.

But what remains a mystery is how did that bad video ID get there in the first place.

Thanks,
Martin

Viewing 17 replies - 1 through 17 (of 17 total)