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FV Player Mobile + Autoplay shows blank screen

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › FV Player Mobile + Autoplay shows blank screen

  • Victor O. 8 years, 11 months ago

    Hello.

    Im running the latest version of FV player 0.7.12 (wordpress 4.5.2) … and I notice 2 previously working functionalities no longer valid.

    1. Playback on mobile devices (my phone: iPhone 6). The loading screen keeps showing up…no playback.
    2. When video autoplays, the audio works, but the video does not show. You have to click in the player window (which stops the video), the click the video window again…then the video shows.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Alec Kinnear 9 years ago
    Avatar photo

    HI Victor,

    Thanks for the bug report. Martin will check out your issues on Monday morning. In the meantime, until then could you please use the previous version of the plugin.

    Could you also send us a URL where we can see the issue in action?

    Thanks and have a good rest of the weekend.

    Making the web work for you, Alec

    Martin 9 years ago

    Hello Victor,

    1) I can see the issue on a YouTube video here: http://firstclasstracks.com/video/keke-palmer-enemiez-ft-jeremih But not on our website https://foliovision.com/player/demos/youtube-embedding

    So it might be related to some JS issue/confict on your website. However we are working on improving the YouTube loading for mobile devices so this should be fixed. I can give you a test version as soon as it’s ready, we are just solving some playlist issue in it.

    2) I’m not able to reproduce the issue here: http://firstclasstracks.com/video/keke-palmer-enemiez-ft-jeremih

    Thanks,
    Martin

    Victor O. 9 years ago

    Thanks for the reply Martin.

    For #1 – Yes as soon as a test version releases please, please send my way asap. Thanks.

    #2 – I had to re-download an earlier version of FV Player Pro to fix the issue.

    Thanks.

    Victor O. 9 years ago

    Following up with this thread:

    Has an update version with mobile video playback been released yet? Thanks.

    Martin 9 years ago

    Hello Victor,

    we are working on allowing our users to use FV Player Pro beta version more easily. As soon as that is released, you will be able to switch to the new beta version and make sure the YouTube videos play well for you.

    Thanks,
    Martin

    Martin 9 years ago

    Hello Victor,

    FV Player Pro 0.7.17 which we released yesterday has a drop down menu next to the “FV Player Pro” title of its settings screen. You are able to use that drop down menu to switch to “Beta” version which includes the improved YouTube loading for mobile.

    Thanks,
    Martin

    Victor O. 9 years ago

    Hello Martin. Thanks for the update!

    I did everything you mentioned, including switching it to the BETA version. However, the video still doesn’t play on mobile devices (I have the iPhone 6).

    Is there a setting I’m missing on the setup? Thanks.

    Martin 9 years ago

    Hello Victor,

    I’m noticing some display issues on desktop as well. I have to pause the video and then resume it to see the picture – which is the second issue you have been mentioning.

    It appears you are using some plugin which hooks into YouTube API events – Fullwidth Audio Player. Could you please try to disable that plugin and see if you are still having these issues with FV Player?

    Thanks,
    Martin

    Victor O. 9 years ago

    That didn’t work.

    I had to revert to an older version (Flowplayer 6.0.5.1) with FV Pro (0.7.17).

    Also, the mobile playback doesn’t work on mobile phone.

    Martin 9 years ago

    Hello Victor,

    I’m still seeing the same malfunction.

    If it’s not the Fullwidth Audio Player, then it must be this plugin: https://wordpress.org/plugins/youtube-embed-plus/

    Make sure you clear your minify cache between the tests.

    Thanks,
    Martin

    Victor O. 9 years ago

    That did the trick!

    It was the “Youtube” plugin. And mobile playback also works!

    So pretty much I can’t use that plugin in conjunction with the FV Player, correct?

    Martin 9 years ago

    Hello Victor,

    I’m not sure what that plugin is goind with the YouTube events. You would have to ask the plugin author about it. It should not interact with YouTube videos placed in div.flowplayer elements or we need an explanation of what it’s trying to do with them.

    I put https://wordpress.org/plugins/youtube-embed-plus/ on our list of incompatible plugins for now:

    Thanks,
    Martin

    Victor O. 9 years ago

    Okay thank you. Great work by the way!

Viewing 13 replies - 1 through 13 (of 13 total)
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