fv-html5: Video file not found

Hello Soumaya,

could you please send over a link where we can see this error?

Thanks,
Martin

Hello Soumaya,

if you want the video to be downloadable without the URL signature, then you should be setuping a new S3 bucket and new CloudFront distribution for it.

You probably have a problem with the “Restrict Viewer Access” or “Restrict Bucket Access ” as documented here: https://foliovision.com/player/video-hosting/serving-private-cloudfront

Also, if you setup a new S3 and new CloudFront instance and follow our guide step by step you are more likely to figure this out as well.

Thanks,
Martin

Hello Soumaya,

my recommendation is that you setup a brand new S3 and new CloudFront instance and follow our guide step by step: https://foliovision.com/player/video-hosting/serving-private-cloudfront Perhaps you made a mistake with your current setup and it’s easier just to have a clean start.

You can also purchase our pro support to help you with CloudFront hands-on here: https://foliovision.com/player/available-services-list-prices -> Setting up Cloudfront Distribution

Here is our article about video download protection outlining the different possibilities: https://foliovision.com/player/video-hosting/securing-your-video/protecting-video-from-downloading

Thanks,
Martin

Hello Soumaya,

so you should try to setup just Amazon S3 and see if it works for you.

Thanks,
Martin