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Dear Support,
Good day! I loaded the FV Player Vast with correct video ads url (redacted) It loaded the ads but on windows, google chrome, Firefox and Edge the video ads cannto be click to start the timer, it stuck so I have to disabled your FV Vast player, I can’t let it run otherwise I will lose my viewers.
Kindly help me on this.
Thanks
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( System Info removed )
Please do not publish my website URL. Kindly delete my website url and domain when moderating this topic.
Thank you so much
Hello Joana,
please re-activate FV Player VAST, remove the VAST URL from Settings -> FV Player VAST and only add it for a single player using the instructions from here: https://foliovision.com/player/vast/how-to-use-vast#ads-for-individual-videos (although currently the VAST field is in its own tab)
Then send us a link to the page where we can see the issue.
Thanks,
Martin
