Within the past 2 weeks we started getting customers tell us the error:
“Error loading trascript. Please try again in a minute. No transcript found”
Is showing up instead of the interactive transcript below the video player.
Testing it myself, I am having this same issue on both of our websites that have FV Player Pro installed. Both plugins are up to date.
We host on videos on Vimeo, and all the caption files are loaded there.
This feature is something that has worked just fine for years – now it seems to not be working.
Any help getting this rectified would be much appreciated as it is one of our favorite features.
Here is an example public page where this is happening.
Side Note: The error message itself has a spelling error trascript -> transcript