Forum Replies Created
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11 years ago in reply to: Using Amazon S3 signed URLs
Hello Jason,
thank you for the explanation.
If you could put us in touch with your friend, or just send us his plugin, that would be great. We could include the fix in our plugin and make sure it works across all the future versions too.
Thanks,
Martin11 years ago in reply to: Apple HLS support in FlashHello Chris,
version 2.1.23 with this fix was released.
Please let us know how it works for your M3U8 videos.
Thanks,
Martin11 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
thank you for the bug report.
We will look into this tomorrow.
What plugin are you using the secure Amazon S3 URLs? We would like to integrate this in our plugin.
Thanks,
Martin11 years ago in reply to: Apple HLS support in FlashHello Chris,
thank you for the bug report!
We will fix this and release a new version today.
Flash can be set as a default, but we don’t recommend that, as the HTML5 player in each browser has a better support for seeking when using normal videos served via HTTP.
We recommend that when you put in a M3U8 video, you also provide at least an alternative MP4 version of it.
Thanks,
Martin11 years ago in reply to: Issue with video checkerHello Wendy,
yes, the video warnings are for logged in admins only. That’s why it says: “Admin: Video Issues”. In next version, there will also be a tooltip on the whole video checker box, to avoid confusion.
So you probably were logged in Chrome and not logged in Firefox.
The video checker dialog can be closed the same way as you open it – by clicking the “Admin: {video status}” word in the top left corner of the player.
The fv_flowplayer_attributes WordPress filter hook was added few versions back and we will keep it. I added more about it into the FAQ as “How do I customize the control bar?” question.
Thanks,
Martin11 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
we just released version 2.1.21. If the video can’t be played without Flash and you are using iPod, iPad, iPhone or Android, it shows the message:
“Unsupported video format. Please use a Flash compatible device.”
Instead of default:
“Unsupported video format. Try installing Adobe Flash.
get.adobe.com/flashplayer”
Thanks,
Martin11 years ago in reply to: rtmp streamHello Chris,
obviously we need different RTMP URL parsing for different servers.
We released version 2.1.21 which lets you enter the RTMP streaming server and RTMP video path independently for each video.
Here’s the user guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/rtmp-streams
Please let us know how it works for you.
Thanks,
Martin11 years ago in reply to: Hide ‘Hit ? for help’Hello Jake,
that sounds strange, perhaps you should ask the Crazy Egg support about how they track these tooltips. Perhaps the data is not accurate, or it triggers automatically for everybody on the website.
Thanks,
Martin11 years ago in reply to: rtmp streamHello Chris,
we try to autodetect the address of your Flash streaming server. On Amazon for a video like rtmp://example.amazonaws.com/video.mp4 it’s rtmp://example.amazonaws.com/cfx/st and video.mp4 is the filename.
Please let us know what address you need to use and we will check if it works and fix our parsing if needed.
Thanks for your bug report!
Martin
11 years ago in reply to: Issue with video checkerHello Wendy,
the warning doesn’t stop your video from playing. It’s just a note for you to check your video if it plays. We had issues with the above video format and mime type in Firefox, so we added that one.
If these videos play for you, could you please let us know what operating system and Firefox version are you using? Then we can narrow down our check.
Also, there was no change on the player controls recently. Or do you mean that it’s different from version 1.x? If so, here’s how to add the play/pause button on the control bar:
add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );
function tweak_fv_flowplayer_attributes( $attrs ) {
$attrs['class'] .= ' play-button';
return $attrs;
}Just put the above code into the template’s functions.php file.
Thanks,
Martin11 years ago in reply to: Hide ‘Hit ? for help’Hello Jake,
this appears because the player supports keyboard shortcuts and also has a help screen.
You can put this into your template’s functions.php file, if you know a bit of PHP. It will disable the tooltip.
add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );
function tweak_fv_flowplayer_attributes( $attrs ) {
$attrs['data-tooltip'] = 'false';
return $attrs;
}We will look into this and decide if we shouldn’t just disable the tooltip by default.
Thanks,
MartinHello Dirk,
we tested how this works.
1. Unfortunately, none of the videos loads for us on iPad once we enable the “Lock files” option of the plugin. It just says “Video file not found”.
It doesn’t matter if we use “Download type” of “Normal” or “fopen”. It doesn’t matter if the actual media item has the access restriction enabled or disabled.
There must be something wrong in the HTTP response headers. I checked these HTTP headers of these files with “Lock files” enabled and disabled. The plugin seems to add following:
Content-Description
Content-Disposition
Content-Transfer-Encoding2. Another issue is with seeking. You can’t see to a part of the video which is not yet buffered. This works nicely in the HTML5 player, as you can see what’s buffered and what’s not (Safari 5.0.4). However in HTML5 player of Google Chrome (21) if won’t let you seek even in the buffered part.
That’s simply because the file is served via a PHP script (which checks the access restriction) and it doesn’t support range requests (no “Accept-Ranges” in HTTP response headers).
Thanks,
MartinHello Ben,
when you align an image in WordPress, the text wraps around it. We used the same classes:
alignleft
alignrightIf you want to make the player use the left alignment with no text wrapping around it, you need to change “margin: 0 auto 28px;” on .flowplayer to “margin: 0 10px 28px”. Read more about margin here: Mozzila Developer Network – CSS – margin
Also, make sure you put these changes into your template’s style.css file, otherwise plugin upgrade will remove your changes. That’s the best practice for any WordPress plugin.
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
there should be no big size difference between MOV and MP4. If there is, it suggests that you used bad encoding settings – too much bitrate.
Thanks,
Martin11 years ago in reply to: Issue with video checkerHello Wendy,
this could be caused by a missing function in PHP on your localhost. Could you please look for the exact error message in your PHP error logs?
Or it might be caused by WP_DEBUG. Enabling this constant will cause WordPress to report all the PHP errors and they might break the JSON response. Please check your wp-config.php file for it.
Thanks,
Martin11 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
sorry about the delay here, we still want to improve this, it’s just a bit more complex than it seems.
We must not only detect iOS devices, but also put in some API hook which gets triggered once this file format error occurs – so the customized error message won’t overrule any other error messages.
Thanks,
MartinHello Alan,
we released version 2.1.20. It has a setting for video border. Just check Settings -> FV WordPress Flowplayer -> Colors -> Border.
Please let us know if you have any more issues.
Thanks,
MartinHello Ben,
we just released version 2.1.20, it allows you to specify the alignment of the player.
Just enable Settings -> FV WordPress Flowplayer -> Interface Options -> Align and if will be added into shortcode editor. Or simply type in align=”left” or align=”right”.
Thanks,
MartinHello Ben,
we will add the align option into the shortcode.
Regarding your issue with “null” – this could be because you were logged in as admin. Our player runs an automated video check for the logged in admins.
Are you still seeing the issue?
If you closed the browsers and opened it again, or your computer was off for few hours, WordPress might have logged you out. And your browser probably loaded the page HTML from the browser cache. So it contains the video checker AJAX request, while the reply is false, as you are not logged in anymore. That might cause “null” to appear.
Thanks,
MartinHello Alan,
the CSS rule needs to play well with your other rules, so it’s not always so simple.
We will add an option for the border and its color into Settings and turn it on for whoever upgrades from older versions.
Thanks for the tip!
Martin
11 years ago in reply to: Image Upload Button MissingHello Shahriar,
do you mean that you are having issues with Foliopress WYSIWYG and FV Flowplayer 2.x? This integration is a bit behind on schedule, as we worked on making sure it works properly with the default WordPress editor.
Let us know though, we might adjust the priority for this.
Thanks,
MartinHello John,
we have this feature on the list. Are you looking for anything special, or will a simple list of cue points with their names work for you?
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
we did more testing – the videos play in Windows 7 with Chrome 27, Windows XP with Chrome 27, but not on Windows 8 with Chrome 27. Then we try the Windows 8 with Chrome 27 again and it plays…
MOV files are not supported by HTML5 very well (issues in different kinds of browsers), so some HTML5 players don’t support them at all. For example MediaElement.js refuses to play them at all and there are mixed responsed from Video.js. Bare bones HTML5 player also won’t play MOV in all the Chrome browsers we tested.
I checked your video on Wistia – they re-encoded the video into MP4 for you. So we need to warn people who use MOV on their site.
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
I did some more testing. Here’s our test post: http://lifeinamovie.com/2013/07/01/local-mov-file/
The first video (on your original location) won’t play in Chrome for me. The second and third video is a copy of your file on our test server. That one plays fine.
I’m not sure what’s the problem with your server, that Chrome won’t play with it. I don’t see anything strange in the HTTP response headers, except that your server doesn’t send “Connection: close”. Do you use any access restrictions on your Amazon S3?
When I reload the page and play the video, it plays – as if it actually buffered in some data after I tried to play it unsuccessfully in the previous page load. Then I can also seek in the video.
So right now, our best guess is, that your video just sends some different headers than most of the videos and that confuses Chrome. I checked headers of some other videos on Amazon S3 and I haven’t noticed this.
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
1. I tested the video with both video/quicktime and video/mp4 mime type in Chrome. Actually both work just fine, so that’s not causing this.
2. I tested this some more – the problem appears to be with the video auto buffering. When Settings –> FV WordPress Flowplayer –> “Auto Buffering” is turned on, Chrome seems to have issues with MOV. Please try to disable this option and see if that helps. It helped on our test site.
Details: there appears to be some bug with this – when I have this “Auto Buffering” enabled, the video plays the first time, but if I try to play the video again, or you click a link to some other video, it won’t play. I’m having this issue with Chrome 21 (seems to affect both MP4 and MOV) and also Chrome 27 (affects MOV only). When I reload the page, the video plays fine again.
For now, could you please disable “Auto Buffering” and let us know if it helped?
3. Regarding the Safari size issues – you set the player size to 450x300px, while the video is 320x240px. So your player size is of 1.5:1 aspect ratio, while the video is 1.33:1. The splash image looks distorted (too wide) in comparison to what’s in video also.
Player should use the same dimensions as the video, or it should at least respect the aspect ratio – 450x337px.
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
just a quick guess – your MOV video is served with mime type of “video/quicktime”. Could you please adjust that to “video/mp4” and then check clear your Chrome browser cache and see if that helped?
Here’s our article about how to fix the mime type on Amazon S3 quicky and for many files: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/fix-amazon-mime-type
It you only have few videos, you can change it using your Amazon Management Console, you will have to go file be file however.
We will have a closer look tomorrow and will look for a way of improving this in our plugin.
Thanks,
Martin11 years ago in reply to: .mov videos?Hello Graeme,
thank you for the bug report!
We just released version 2.1.18 which fixes the issue with MOV files. This extension was not properly processed for HTML5 video. You should be able to upgrade your site to this version in a bit, but it might take your site a bit of time to realize that there is a new version.
To speed it up, you can just remove the plugin and then re-install it. That will force WordPress to realize there is a new version.
Thanks,
Martin11 years ago in reply to: Line break always added after videoHello Matthew,
to get rid of the spacing, just add this into your template CSS, assuming that your theme uses the standard #content ID on the main content wrapper DIV:
#content .flowplayer { margin: 0 auto; }
The spacing was added for easier insertion of the video player with proper spacing between paragraphs.
Thanks,
Martin11 years ago in reply to: Audios not working with flowplayer v 2.1.12Hello Dortmund,
I don’t think there should be any issues with any of your other audio files. Just make sure you didn’t marked them as private on your Amazon S3 by accident.
Thanks,
MartinHello Joachim,
sorry about the delay, when I open the page on iPad, it freezes on the black loading screen with the spinning progess indicator half of the time. It also says there is some JavaScript error on Line 1.
Is that the issue you were having? Does it happen without our plugin?
Thanks,
MartinHello Joachim,
sorry about the delay, when I open the page on iPad, it freezes on the black loading screen with the spinning progess indicator half of the time. It also says there is some JavaScript error on Line 1.
Is that the issue you were having? Does it happen without our plugin?
Thanks,
MartinHello Doug,
you link redirects us to your homepage.
If there any other URL where we can see the issue?
Thanks,
Martin11 years ago in reply to: Issues with PayPalHello Sarah,
It appears that there is some plugin processing the PayPal payments and it’s using the same variable as our plugin. So I changed the variable name in our plugin, installed it on your site and now it works.
Now your “Thank you” page is working.
The new version with the fix will be released today.
Thanks,
Martin11 years ago in reply to: OptimizePress template compatibilityHello Sarah,
the problem is indeed with your template. It’s a complex template (it appears to be designed for easy creation of sales pages and testimonials), but perhaps a bit older.
The problem is that it includes older Flowplayer library than our plugin does. So there is a version conflict. If the template would use the proper WordPress way of adding new scripts (wp_enqueue_script), this would not be happening.
It would be best to just fix your template and make sure it never includes that old Flowplayer library. I figured out there is a work around. When you edit the page, you need to check Launch Page & Sales Letter Options –> Video Options –> “Activate Video” and enter “<!– FV Flowplayer –>” into Launch Page & Sales Letter Options –> Video Options –> “External Player Code” field. That way the template thinks the video is external and will not try to put in the Flowplayer library and the video will play.
We will put this into our FAQ too.
Now you should be able to go and fix your other pages, or just make sure your template is not loading that old Flowplayer library again, if you know a bit of PHP.
Thanks,
Martin11 years ago in reply to: Issues with WP MinifyHello Wendy,
sorry about not reporting back to you earlier.
I finally tested WP Minify with our plugin and it works with the latest version. It should be fine since version 2.1.8, released at the end of May.
We don’t recommend enabling “Place Minified JavaScript in footer”, as it stops the front-end admin video checks and “Default (mixed)” “Preferred Flowplayer engine” option from working. You mentioned you are not using this option, so there should be no issues.
However if you only load your jQuery in footer, I’m not sure if it will work. The only way to make WP Minify aware of your jQuery script is to make sure it uses the wp_enqueue_script function to load. Since you already use the minify, it makes sure to just minify all the scripts with it and not exclude jQuery and then put it into footer manually.
We added a check for this settings into the “Check Template” button on the FV Flowplayer settings screen.
Thanks,
Martin11 years ago in reply to: Conflict with Jetpack pluginHello Matthew,
this has been fixed. It was related to After the Deadline part of JetPack.
We applied the fix to your site and it will be in the next bugfix release of our plugin too.
Thanks,
Martin11 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
we changed
“html5: Unsupported video format. Try installing Adobe Flash.
http://get.adobe.com/flashplayer””to
“html5: Unsupported video format.
http://get.adobe.com/flashplayer”We also set the error message background to transparent, so you can see the splash image below it.
We will aim to create a special icon which will show up when the browser can’t play the video.
Thanks,
MartinHello Planck,
thank you for letting us know about the issue.
Indeed, there is a slightly messy workaround for Flowplayer 3 (this first link you posted), but it doesn’t work for Flowplayer 5 (second link you posted).
For now, we will add a warning about this into the video checker.
Thanks,
Martin11 years ago in reply to: Issue with video checkerHello Kristina,
we’ve been in touch with you via email and we fixed the issue on the site. The fix will be part of the next release.
It appears that your web host is using a different kind of configuration, where each site it represented internally as a sudomain and that made the PHP server variables a little bit complex. We added code to handle this.
However the warnings still appear as read – they suggest you that you rename these files from M4V to MP4 for better compatibility. The details are explained in the admin notification box:
“We recommend that you change file extension of M4V videos to MP4, to avoid issues with Firefox on PC. Currently you are using the “Default (mixed)” Preferred Flowplayer engine setting, so Firefox on Windows will always use Flash for M4V and will play fine.”
Thanks,
Martin11 years ago in reply to: Conflict with Jetpack pluginHello Matthew,
we are looking into this. Jetpack has a lot of modules, so perhaps one of them is causing issues.
Thanks,
Martin12 years ago in reply to: How to resize play button?Hello George,
please refer to “How can I change the play icon?” question in the FV Flowplayer FAQ.
It might be a bit trickier, but it actually survives the plugin updates, so if you know a bit of CSS, you can do it and not worry about it going forward.
Please let us know how it goes, we are always looking for ways to improve our documentation.
Thanks,
Martin12 years ago in reply to: Airplay support12 years ago in reply to: Issues with Chrome 27Hello Cybermike,
could you please:
1. Login to your site as admin in your Chrome
2. Make sure Settings -> FV WordPress Flowplayer -> Front-end video checker is enabled
3. Go to the post where the video appears. It should say “Admin: Checking video…” at the top of the video.
4. Then it should show you if the video is Ok, or has issues. You have to click this message to get details about the video.
5. Then send us the report by clicking the “Send to Foliovision” button. You are welcome to add any addition comment, if you notice something else.6. Could you please also do what I suggested to Penelope above? (link to my message earlier in this thread )
7. Then we can check the video details and see what could be causing this for both you and Penelope.Thanks,
Martin12 years ago in reply to: full screen issues with 2.1.8Hello Jason,
sorry about the delay here.
This issue was fixed nearly 2 weeks ago – version 2.1.12 released on May 31th, 2012.
Please let us know if you are still having issues.
Thanks,
Martin12 years ago in reply to: Audios not working with flowplayer v 2.1.12Hello Dortmund,
we added audio support in 2.1.14 which was released today. Are you sure it was playing for you in 2.1.12?
We would be happy to hear from you how it works on your site.
Thanks,
MartinHello Deborah,
1) you can fix your videos in your Management Console, if there is only few of them, it won’t be so hard. If you have no “video/mp4” option in drop down, you should really be able to type it it. Make sure you make no typos and the warning should disappear.
2) This is something we want to add to our plugin. We plan to support protected files on Amazon S3, but Sensei should work too. We will be in touch with you.
Thanks,
Martin12 years ago in reply to: Slider broken on iPadHello Andrew,
I’ll sum up what did we figured out when looking directly at your site.
The JavaScript event window onload ( jQuery(window).load ) doesn’t fire on iPad when our plugin is activated. We don’t usually work with this hook on our sites, but it’s an important one. It happens also on bare bones Flowplayer, so we will look for the solution.
In the end, we put in a workaround into the plugin. It triggers the window onload event and is only effective in iPhone, iPod and iPad. This will be released in 2.1.14.
Now your sliders on your site work on iPad.
Thanks,
Martin12 years ago in reply to: Unable to redirect??Hello Patrick,
I’ll sum up what we found out about you issue –
After having a direct look at your site, we discovered that your template is loading older version of jQuery from: https://ajax.googleapis.com/ajax/libs/jquery/1.5.2/jquery.min.js
This appears to be hard-coded in your template. Our plugin uses the right way of working with the scripts in WordPress – we specify that it requires jQuery, so then WordPress automatically included jQuery in header. If the template would use the same routine, it would see that the jQuery is already loaded (thanks to our plugin) and it would not load it again.
So you should be able to remove the script from header.php file of your template. Then check any dynamic sliders or AJAX driven features on your site after this fix. There is a small chance, that your template was specifically written for old jQuery.
If you brought the WordPress theme from somewhere, you could ask them about this issue too, perhaps they released an updated version of the theme. But I would not recommend that in case you did any modifications to the theme.
Also, our plugin should give you warning about multiple jQuery libraries when you click wp-admin -> Settings -> FV WordPress Flowplayer -> Check Template. Could you please check?
Thanks,
Martin12 years ago in reply to: rtmp streamHello Tekohas,
I added this into our documentation. Please check it out here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#rtmp
I assume that the “streamer” above is the RTMP server URL, so that should go into Settings -> FV WordPress Flowplayer -> “Amazon CloudFront domain” and then rtmp://xxx.xx.xxx.xxx/folder/folder/sample.mp4 should be used as the src in the shortcode.
Could you please let us know if it helped with your issue?
Thanks,
Martin12 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
thanks for the suggestions!
We should really try to show at least the splash image, if the video won’t play on the iOS device.
Thanks,
Martin12 years ago in reply to: Unable to redirect??Hello Patrick,
is this happening in the HTML5 or Flash player? This should work in both with the default settings. Are you sure you are using the latest version of the plugin? Are you sure you are not just getting the popup windows blocked?
We will contact you about details.
Thanks,
MartinHello Bryan,
to conclude this thread –
When you disable the media library in the shortcode editor (Settings -> FV WordPress Flowplayer -> “Allow User Uploads”) and you are logged in as administrator, you see a notice that the uploads are disabled at the bottom of the shortcode editor – to prevent any confusion with this setting.
The shortcode editor remains disabled in the “Text” mode of the editor for now.
Thanks,
Martin12 years ago in reply to: Getting error after upgrading to v 2.1.12.Hello Mark,
when you have a bit of time, could you please open this special URL in your Chrome and paste its output here or send it to us via email? It should help diagnosing the problem – it might be related specifically to how your Chrome is using your hardware to decode the video.
chrome://gpu
I’m attaching my results, I had no problem with playing of your video, except when it was playing in full screen and I dragged some other window on top of it: http://foliovision.com/downloads/chrome-gpu.htm
There have been weird issue with Chrome before:
https://code.google.com/p/chromium/issues/detail?id=113014
https://productforums.google.com/forum/?fromgroups#!topic/chrome/gZQaQc7FSLMHopefully we can then figure out what exact codec and settings are best for Chrome and other browsers too.
Thanks,
Martin12 years ago in reply to: Issues with Chrome 27Hello Penelope,
could you please open this special URL in your Chrome and paste it here or send it to us via email? It should help diagnosing the problem – it might be related specifically to how your Chrome is using your hardware to decode the video.
chrome://gpu
There have been weird issue with Chrome before:
https://code.google.com/p/chromium/issues/detail?id=113014
https://productforums.google.com/forum/?fromgroups#!topic/chrome/gZQaQc7FSLMHopefully we can then figure out what exact codec and settings are best for Chrome and other browsers too.
Thanks,
Martin12 years ago in reply to: Getting error after upgrading to v 2.1.12.Hello Mark and Andy,
we just released version 2.1.13, which has an option to disabled the automated checks or only show these messages if there is really an error.
It’s in Settings -> FV WordPress Flowplayer -> Front-end video checker.
Thanks,
Martin12 years ago in reply to: How to add captions?Hello Dawn,
the new version is available for download and also in automated updates now. To use its subtitle feature, just add subtitle=”{url}” into the shortcode, or user the shortcode editor (you however need to enable the subtitles field in Settings -> FV WordPress Flowplayer -> Interface Options first).
You can use our plugin for free, but of course we would be happy if you decide you want the licensed version with no branding or if you need any help and we can provide pro support.
Thanks,
Martin12 years ago in reply to: Getting error after upgrading to v 2.1.12.Hello Mark and Andy,
here’s how to remove these warnings:
Add following code at the end of your functions.php file of your template:
add_filter( ‘fv_flowplayer_do_media_test’, ‘__return_false’ );
Make sure these quotes are normal quotes and not UTF8 fancy quotes. It you know a bit of PHP, you should be able to do it.
Sorry about the inconvenience, but we were getting so many complains from people who couldn’t check the proper mime type of their videos, that we decided to put in these warnings and didn’t realized they might be a bit too much sometimes.
However they should not affect playback in any way.
I tested the video on your site in IE9 and FF21 and it plays for me. Are you sure you tested if these videos play below these warnings?
In next version (we want to release today) these warnings will be less annoying and there will be option to turn them off too.
Thanks,
Martin12 years ago in reply to: How to add captions?12 years ago in reply to: Issues with Chrome 27Hello Penelope,
there are multiple warnings in the dump, I’ll go through them:
1. “Bad mime type: Video served with a bad mime type text/html; charset=iso-8859-1!”
2. “Error: Can’t check the video (HTTP 406)!”
Both can be disregarded. I checked the mime type and it’s correct (video/mp4). The issue here is that the server http://www.servethecitygeneva.ch somehow doesn’t like our video checker. So we will fix on that.
3. “Error: Meta Data (moov) not found at the start of the file (found at 17,223,610 byte)!”
However the video starts for me within few seconds. But it could still cause issues in your Chrome.
And also what you mentioned:
4. It does not play for you in Chrome. Could you please let us know you exact Chrome version and also operating system version?
The video plays for me on Windows 7 in: Chrome 27.0.1453.93 m, IE 9.0.8112.16421, Firefox 21.0, Safari 5.1.7 (7534.57.2).
I played the video here, on our test site: http://lifeinamovie.com/2013/06/01/penelopes-video/
Could you please try if it will play for you on the above link? There are two version of the video. One is original, the other is with fixed meta data (moov) position. Please let us know which one plays in your Chrome.
Thanks,
MartinHello Doug,
the diagnostic messages about video go only to the admin user (if you’re not logged in or logged in with a user account you shouldn’t see it). The reason we set it up this way is that many people do have issues with their video encoding. And we’d like to help you improve it.
Your server is indeed using bad mime type for the video. You should click “show fix” to see what to do to improve compatibility of your videos. Otherwise you might have issues with some browsers. We know Internet Explorer 9 and 10 is sensitive to this, so we default to Flash for it. Once you fix this issue, you can switch “Preferred Flowplayer engine” setting to fully HTML5.
However we will add an option to disable the checking in next version.
Thanks,
Martin12 years ago in reply to: Issues with Chrome 27Hello Penelope,
we are releasing a new version today, which will hopefully come with an integrated video checker, if it passes our final tests. It will let logged in admins know what is the video format and what codecs are used.
Could you please try the new version (2.1.12) once it’s out and see what information you get for the video? Perhaps that will explain your issues.
Also, have you tried clicking “Check videos” button on the FV Flowplayer Settings screen? It should check your mime types and suggest a fix for .htaccess if there are issues. Please let us know.
Thanks,
Martin12 years ago in reply to: ver 2.1.2 start video mutedHello Dominic,
sorry about not getting back to you earlier, we upgraded to latest Flowplayer binary today (plugin version 2.1.10) which I believe should make this work by adding data-volume=”0.0″ to the FV Flowplayer div element, but it does not.
Here’s a workaround, just put this into your template below where fv-wordpress-flowplayer/flowplayer/flowplayer.min.js loads.
<script type="text/javascript">
flowplayer(function (api) {
api.bind("ready", function (e, api) {
api.mute();
});
});
</script>It worked for us in different browsers, but I’m not sure about iPad. If you want to change the volume, you can replace `api.mute();` with `api.volume(0.5)`. Just make sure you clear your browser cache.
Thanks,
Martin12 years ago in reply to: How do I make pop up work in FV Flowplayer 5Hello Kristina,
popups and redirections in Flash work in new version – 2.1.10. Please let us know if you notice any other issues.
Thanks,
Martin12 years ago in reply to: Continuous loopHello Emma,
looping works in HTML5, but it has issues when the Flash fallback player is used – this happens when video is not natively suported by the browser.
We will add this to FAQ. Next release of the core Flash player should have this fixed, so we will implement that.
Thanks,
MartinHello Bryan,
please check Settings –> FV WordPress Flowplayer –> “Allow User Uploads”. Is it set to “true”?
We will put in a warning for admins to the video insert screen if the option is turned off. You might have turned that off by accident.
Thanks,
MartinHello Tom,
I added the missing language hook and then I was able to include a language dependent text in post title for both posts and pages.
Here’s our development version, if you could test it out and let us know if it solved your issue, that would be great: http://foliovision.com/downloads/fv-all-in-one-seo-pack-1.6.19.2.zip
Thanks,
MartinHello Mia,
sorry for not getting back to your earlier.
We released a couple of new version in the meantime, and we are not seeing any errors for them in our logs.
Here’s latest beta version which will be released as 1.6.20 soon, so you can give it a try and see if it happens again: http://foliovision.com/downloads/fv-all-in-one-seo-pack-1.6.19.2.zip
Thanks,
Martin12 years ago in reply to: How do I make pop up work in FV Flowplayer 5Hello Kristina,
there appear to be issues in the Flash version of the player, which is activated when the browser doesn’t support the video natively in HTML5.
We are checking it out.
Thanks,
MartinHello Tim,
we just released version 2.1.7 which is responsive by default.
It also includes template and basic video compatibility checks.
Thanks,
MartinHello Tim,
to make the player responsive, just edit models/flowplayer-frontend.php:
Line 189: change “width” and “height” to “max-width” and “max-height”.
Line 218: remove this line (sets data-flashfit=”true”).
Or you can wait for next release (this week), where this will be the new default, with option to go back to fixed size player.
Thanks,
Martin12 years ago in reply to: ver 2.1.2 start video mutedHello Dominic,
new version of the plugin (this week) will contain a WordPress filter on the generated player code. So you will be able to modify all the Flowplayer properties. So you will be able to add data-volume=”0.0″ to the player easily.
I tested this and it was not working though. However new version of Flowplayer core script should have a fix for this in it, so keep checking our change logs and we will mention when we upgrade to new version with this working.
Thanks,
Martin12 years ago in reply to: Issues with WP MinifyHello Wendy,
Could you please post us a screenshot of your WP Minify settings, so we can troubleshoot with exactly your settings which seemed to cause issues? Or at least a written description of what exactly you have turned on.
We are releasing a new version of the plugin today which has integrated template checks and also detects WP Minify to warn users about possible issues.
Thanks,
Martin12 years ago in reply to: Issues with WP MinifyHello Wendy,
sure, it’s better to load all the JavaScript in the footer.
However it should be done by moving the internal WordPress JavaScript loading routines (wp_enqueue_scripts() adds scripts into a list of what to load, wp_print_scripts() prints them into HTML) from wp_head to wp_footer. That would be our general recommendation.
We want to add some detection of this issue into our plugin.
Thanks,
Martin12 years ago in reply to: How to add captions?Hello Ricky,
Flowplayer supports <track> element, but currently it’s only supported by following browsers:
IE 10 (since November 2011)
Google Chrome 18 (since November 2011)
Safari 6 (July 2012)
Opera 12.5 (August 2012)We will give it a test next week and then we can add it into our plugin.
Thanks,
MartinHello Monpelaud,
actually this is already included in the plugin and we haven’t noticed any issues when working with it.
Just some notes from our email discussion –
You should make sure that you use full URLs with hostname. Our plugin resolves the URL properly, but there might be some strange plugin conflict.
You should also double check if the URLs open properly for you in your web browser.
Thanks,
Martin12 years ago in reply to: FV Gravatar Cache Not working on new hostHello Steve,
please check your
phpinfo()
to figure out if you haveallow_url_fopen
enabled and if you also havecurl
installed and enabled. Here’s how to obtain it, just don’t forget to delete the file afterwards, as it might contain sensitive information about your server configuration.Unfortunately our plugin tries to use
fopen
beforecurl
, so you can try to switch order of these two inGetFromURL()
function of the plugin if you know a bit of PHP.Please let us know if that helped, as we should fix that if it’s causing issues on some servers.
Thanks,
Martin12 years ago in reply to: ver 2.1.2 start video mutedUPDATE: Global default volume added in 2.2.15
Hello dstrijk,
you need to add data-volume=”0″ to the Flowplayer DIV element, see here: http://flowplayer.org/docs/#html-configuration
So you would have to modify <div id=”wpfp_…> in fv-wordpress-flowplayer/models/flowplayer-frontend.php.
Or if you want to make this a global setting, you should be able to use this somewhere at the end of your WordPress template HEAD section: http://flowplayer.org/docs/#global-configuration
Just like this:
<br />
<script><br />
flowplayer.conf = {<br />
volume: 0;<br />
}<br />
</script><br />However we will try to make this easier in some of the next versions.
Please note that controlling volume won’t work on iOS: http://flowplayer.org/docs/known-issues.html
Thanks,
MartinHello Tom,
there is probably a missing language hook, we will have a look.
Thank you for letting us know about the bug.
Martin
12 years ago in reply to: How do I change the size of the play button?Hello Mark,
please check the “How can I change the play icon?” question in our FAQ.
There you will find CSS which you can adapt into your template.
Thanks,
Martin12 years ago in reply to: Display Issues Chrome and IEHello all,
after further discussion with Andy we found the reason – the mime type is badly reported by some of the servers and then IE9 and 10 is confused and won’t play.
Read about fixing in our FAQ, it’s question about Internet Explorer 9 and 10. This covers various servers, including Amazon AWS (if you uploaded with bad mime type).
It’s really a glitch in HTML5 implementation in various browsers and we want to put in a check for this into our plugin. Unfortunately these limitations doesn’t appear very well written on Flowplayer.org.
Thanks,
MartinHello Ian,
version 2.1.2 was released. It should fix your issues with volume bar alignment.
The IE9 check will have to wait with some fixed in editing to next week.
Thanks,
MartinHello Sozo,
we found that using our button to insert video player in text mode editing doesn’t work, just like you said. The tinyMCE doesn’t work in the text mode.
We will put in some fix next week.
Thanks,
MartinHello Ian,
we will fix that in next bugfix release. I hope we can release that today.
It will fix issue with video alignment and with volume control alignment. And hopefully we can put in some automated check for IE9 issues with bad mime type.
Thanks,
Martin12 years ago in reply to: Shoutcast not workingHello Xeno,
HTML5 doesn’t support live broadcasting. Please read about it here under “Flash. The good parts”: http://flowplayer.org/docs/#flash
You can use our FV Flowplayer v1 with our WP Mobile Video Player add on for mobile.
http://wpmobilevideoplayer.com/
Thanks for using FV Plugins!
Hello Andy,
please read the first question (“My video doesn’t play in some browsers.”) on our FAQ page.
Hello Ian,
You can change the arrow by copying its CSS into your template and adding some element ID in front of it to overrule the Flowplayer CSS. I added this into FAQ, check “How can I change the play icon?” in our FAQ page.
To add border to video, use div.flowplayer.is-splash in your CSS.
The player doesn’t come with play/pause button by default. That’s how it works in the default Flowplayer template, but surely there are custom skins which have this feature.
We haven’t changed anything on the volume control slider. If you are seeing some strange behavior, it should be caused by some CSS rule. I did a test, if you center the video using the obsolete <center> tag, the volume control is affected like you described. If you use div with style=”text-align: center” or respective class of your template, it’s not happening.
We will check if Flowplayer have a fix for this, otherwise we will submit our own fix. However <center> tag should not be used anymore.
Thanks,
MartinHello all,
we released an updated version.
See full list of changes here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/changelog
Hello Andy,
here’s a guide, if you have some basic WordPress experience, you can do it: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/downgrading
Thanks,
MartinHello all,
we are working on a new version and we are close to releasing it.
It will make sure the Flowplayer is properly cached for each version, so you won’t have these issues after the upgrade. I was able to reproduce some of these issues, but clearing the browser cache always solved the issues.
We also put in an improved play icon, which is more visible of bright backgrounds.
Hello Keith,
the plugin works actually works with both [flowplayer] and [fvplayer] shortcodes. No need to update all of these to [fvplayer]. This was just a mistake in the Settings screen, it should not be recommended to do unless you are having no issues with the new version.
Thanks,
MartinHello Nize,
you mentioned there is no play button – could you please check if you are not using white background? Just try to change the “canvas” color in Settings –> FV WordPress Flowplayer to black and see if that helps.
The problem is that the new Flowplayer icon is white and so it’s not visible on white background.
We haven’t noticed any issues with Firefox or with missing controls.
Thanks,
MartinHello Sozo,
could you please tell us what browser are you using? We haven’t noticed any issues with closing of the shortcode editor dialog window.
Also, what other plugins are you using? There could be some JavaScript conflict.
Thanks,
Martin12 years ago in reply to: Integrating with existing newsletter pluginHello Tori,
our plugin was designed to work with the existing newsletter. So you just need to enter your signup form code into the “Enter your newsletter/feed subscription code here” field in Settings –> FV Feedburner Replacement.
In case of Newsletter Pro plugin, the code is:
[newsletter form=”1″]
Thanks,
Martin12 years ago in reply to: Category Slug Showing Instead Of Page SlugHello Ken,
thank you for letting us know!
That means our fix which we have planned will surely help you and you won’t be having this issue anymore.
Thanks,
Martin12 years ago in reply to: Category Slug Showing Instead Of Page SlugHello Ken,
Settings –> Permalinks should really help, it’s bit of mystery why it didn’t helped on your site.
If this is important for your work, I would suggest you use our pro plugin support option, where we can fix the plugin directly on your site or find a reason for this issue and make sure it doesn’t appear again.
Other than that, we will work on the new version and make sure it works for us, perhaps it will help your issue too.
Thanks,
Martin12 years ago in reply to: Category Slug Showing Instead Of Page SlugHello Ken,
thank you for the bug report.
please try to visit the Settings –> Permalinks screen after you added the page. That might help.
Could you please let us know if it helped? It would make fixing of the bug easier.
Thanks,
MartinHello Sergey,
this is a WP design issue. We expected that the “supports” attribute of the register_post_type() function would allow you to enter “fvseo_meta” to show our meta box, but it does not.
If you know a bit of PHP, you can use this code to add out meta box to your custom post type:
add_action('admin_menu', 'yoursite_your_custom_pos_type_meta_box');
function yoursite_your_custom_pos_type_meta_box() {
global $fvseo;
if( is_a( $fvseo, 'FV_Simpler_SEO_Pack' ) ){
add_meta_box('fvsimplerseopack',__('FV Simpler SEO', 'fv_seo'),
'fvseo_meta', 'your_custom_pos_type');
}
}It should not be a problem, as most of the time you need to know PHP to create these custom post types in the first place.
If this is important for your work, we are happy to add this feature into our plugin. Just use our pro plugin support (as a donation for our open source development).
Thanks,
MartinHello Lopsang,
I’m not sure what you mean. Are you looking for some way of customizing the layout of the WP Link Robot link pages?
Thanks,
Martin12 years ago in reply to: Broken after 3.4 update?Hello Szaleq,
we are happy to assist you in finding the source of the problem, just use our professional plugin support. There might be a conflicting WordPress rewrite rule in some other plugin.
Thanks,
Martin12 years ago in reply to: Broken after 3.4 update?Hello Szaleq,
we upgraded a lot of WP sites and haven’t noticed any issues.
It might be depending on what version of WordPress you upgraded the site from. Try to visit the Settings –> Permalinks screen and re-save. It should help with any issues.
Thanks,
Martin12 years ago in reply to: IP already banned!Hello Seemoonlight,
thank you for your interest in our plugin!
You should be able to see a list of banned IPs in: Settings –> Discussion –> Comment Blacklist
So you should be able to remove your IP. If you don’t know your IP, you can find out what it is here: http://www.infosniper.net/
I see that the button should not be there for your own comments, I’ll put that on our list of fixes.
Thanks,
MartinHello Vijay,
if this is important for your work, you might just submit a request at our pro plugin support. That would allow us to fix the problem directly on your website and also fix any related problem in our plugin.
Also, we are preparing a new version of the plugin. So maybe you won’t have these issues with the new version.
Or if you know a bit of PHP, you can add a log for this in update_spam_count() function. A dump of both POST and SERVER variables together with the spam_count variable into a text file would be really helpful for any debugging.
Thanks,
MartinHello Gal,
do you mean the index page settings in Settings –> FV Simpler SEO? If so, try using the qTranslate language tags like: <!–:en–>English<!–:–><!–:de–>Deutsch<!–:–>
Thanks,
Martin