Hello Smith234,

that’s weird. Are you using any Ajax loading for your pages? Normally visiting another page initiates a new page rendering, so it’s not possible that some elements stay and mess up the display.

Otherwise this seems like a problem with your “iDevice”. Have you tried some other iPad/iPhone?

Thanks,
Martin

Hello Wendy,

good news – unless there are any other issues, new FV Flowplayer with this fix will be released later this week.

However – this has nothing to do with PHP processes. So it appears there is some other issue with your site – not related to audio streaming.

You should install a WordPress cache plugin (we recommend Hyper Cache) and you can also try enabling Settings -> FV WordPress Flowplayer -> “Disable admin video checker”. That might help if you have a lot of logged in admin users checking a lot of videos.

Thanks,
Martin

Hello Kristina,

thank you for your site URL which you sent us privately.

I’m actually not able to reproduce the problem (I created a local copy of HTML and adjusted it back to responsive player size), but it may be because I only have IE10 at hand.

The fix of setting fixed dimensions should be fine for the site, as it’s not responsive. However it would be better to solve this properly. I’m noticing that the player is wrapped in P and CENTER elements. Please remove both (or at least CENTER, our plugin will remove wrapping P automatically – WordPress likes to wrap output from shortcodes into P tags, what a mess). Perhaps that will help with your issues.

Thanks,
Martin

Hello Kirby,

thank you for the suggestion!

We actually allow you to enter a separate video for mobile (first enable it in Settings -> FV WordPress Flowplayer -> Post Interface Options). This video is then served to any device with screen smaller than 320x480px (width x height – works with retina display of iPhone too).

This is a work in progress, we want to fine tune this condition. Using just the user agent might not be the best method as it probably won’t cover the Android tablets with big screens reliably. But it sounds like it will cover your needs.

This way you can put in a video with H.264 Baseline profile and lower bitrate. We need to add some recommendations to our documentation. We also want to serve this video if your are on a very slow connection.

Thanks,
Martin

Hello Jamie,

our player has the embedding feature. Just hit the icon in the top left corner of the player (make sure Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Disable embedding is off) and copy the code. It’s a script tag, so let’s see if that will work with your SEO plugin.

The embeded player will keep your logo, but I’m not sure how do you want people to visit your site when using the embed code, as the purpose of the embed code is to allow people to watch the videos without having to come to your site. Please explain more about your idea, perhaps you are onto something.

Thanks,
Martin

Hello Wendy,

sorry about the slight delay, we are checking this out.

Thanks,
Martin

Hello Danielle,

please check what does the “Check template” button in Settings -> FV WordPress Flowplayer say when you click it? It should check if your template is compatible. It might not be compatible if it already contains a hard coded copy of Flowplayer (like OptimizePress, see faq).

Next, could you please check if it also happens with your default template? This must be some CSS or plugin conflict.

Thanks,
Martin

Hello Rolu,

you need to replace {id} with the numerical ID of your post. Just check what is the ID attribute of your main post wrapper and you will figure it out.

Thanks,
Martin

Hello Rolu,

you are right, however you can just use a selector like this:

jQuery(‘#post-{id} .flowplayer’)

WordPress wraps each post in DIV element with the post ID on it. This way, you can affect all the FV Flowplayers in that post. It also puts in different classes for categories etc.

Please let us know if that’s not it.

Thanks,
Martin

Hello Alec,

your site used an old plugin for the lightbox image popup effect – http://www.4mj.it/slimbox-wordpress-plugin/

This plugin used old version of Mootools and perhaps that was causing the issues.

The plugin was replaced by similar plugin which works with standard WordPress JavaScript libraries and now it works just fine.

I also added this into FAQ.

Thanks,
Martin

Hello Wendy,

if you know a bit of CSS, you can just add the required background using the following selector:

.flowplayer object { … }

I haven’t checked that for any cross-browser compatibility issues.

If you want our help with this directly on your site (we might even consider adding this as a feature), you can buy our Pro Support using the sidebar button here in our forums.

Thanks,
Martin

Hello William,

unfortunately this is not possible due to HTML5 restrictions.

Let us know what you are trying to achieve, perhaps we can give you some hint.

Thanks,
Martin

Hello Janna,

we just released version 2.1.42.

It fixes the Amazon S3 protected URL issue in playlist.

It also includes default CSS which handles the problem with more than 4 playlist items (it actually assumes 4 thumbnails fit into your content column, so there is something to be done about that still).

Thanks,
Martin

Hi Jinobi,

I’m not sure why it works for you when you open the activity screen but doesn’t work on the subsequent pages or when you use filters.

As far as I know the shortcodes don’t normally work in excerpts:

http://wordpress.org/support/topic/shortcodes-dont-work-in-excerpts?replies=9
http://wordpress.org/support/topic/using-shortcode-in-excerpt?replies=4
http://wordpress.org/support/topic/wordpress-30-adding-shortcodes-to-excerpts?replies=2

So you should be checking if your activity screen is showing the posts excerpts or full posts and if this behavior changes when you use the filter.

Thanks,
Martin

Hello Mark,

typing in “video/mp4” into the “Content-Type” field is perfectly fine. If you saved you changes, the warning should disappear – unless there are multiple warnings at once.

If you need to fix the mime type on multiple files, you can use a special tool for that. Here’s a step by step guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/fix-amazon-mime-type

Thanks,
Martin

Hello Radu,

1. what browser are you using? If it’s Chrome or Chromium, make sure you test this in Firefox.

You should also test it in the default WordPress template.

2. wp_footer check – you should be able to open your site as http://site.com/?fv_wp_flowplayer_check_template=true and then check in the page HTML source if you can see following:

“<!–fv-flowplayer-footer–>”

Thanks,
Martin

Hello Rob,

to make this simpler – just let us know what minify plugin you are using and we will test that out.

Thanks,
Martin

Hello Janna,

we just released version 2.1.41 which fixes the Amazon S3 issue in playlists.

Regarding the display issue – if you have more playlist items than what fits into your content column, it won’t display properly right now – you can fix it by adjusting following CSS:

.flowplayer.has-playlist, #content .flowplayer.has-playlist {

margin-bottom: 160px;

}



.flowplayer.has-playlist .fp-playlist {

bottom: -135px;

}

Of course we need to automate this and have the right numbers pop in based on your number of items

Thanks,
Martin

Hello Jinobi,

we were able to find a compatibility issue between bbPress, some of its themes and our plugin.

This was fixed (for good, we didn’t called the define command early enough in our plugin) and will be part of the 2.1.41 version released later today.

Thank you for your bug report!
Martin

Hello Janna and Tiffiny,

version 2.1.40 was released – it has the playlist feature in it. It’s in beta stage, so we will test it some more before putting it into documentation.

First you need to enable the feature for it in Settings -> FV WordPress Flowplayer -> Post Interface Options. Then you will see it in the shortcode editor – start by clicking “Add item” to add the playlist items. The first item is always the main video.

When you publish the post, you should see one rectangular box for each video with splash image as the thumbnail image for each video. Clicking these will change the video in the player.

Please let us know how it goes.

Thanks,
Martin

Hello BDS1400,

currently this is not supported, you would have to put in some extra code. Here’s a jQuery library for detecting Flash which might help you: http://madhavvyas.blogspot.sk/2011/03/detect-flash-using-jquery.html

Other option could be to enable auto-buffering and then hide any player which throws in the Flash error using the JavaScript API, but I haven’t checked that.

That said, we will have a chat in our team and decide if we want this feature.

Thanks,
Martin

Hello Janna,

the playlist function is currently in testing phase (the user interface), if you wish to help us with the testing, we can add it into the plugin on Tuesday or Wednesday.

Thanks,
Martin

Hello Sergio,

1. we are checking how to test RTMP streams. I only found a command line utility for this so far.

2. in your above shortcode, you added the /video into bad path, to the one with http, but I guess you got it right in your post.

5. you just have to setup the Amazon Access keys. However this currently doesn’t work with RTMP. We are working on adding that function right now.

Thanks,
Martin

Hello Sergio,

1. You entered bad RTMP path for the video. The path is actually video/DEMO_Live_Channel.mp4 and not just DEMO_Live_Channel.mp4. I tried using that on our test site and the video plays using RTMP.

Please try that and let us know if you are still having issues.

Our plugin has a video checker, however it doesn’t work for RTMP streaming protocol yet. We will definitely explore possibility of adding it. It’s a Adobe (Macromedia) proprietary protocol, so it might not be that easy.

You mentioned that the video didn’t played for you in various browsers – that’s becaue these browsers have Flash capability, so they choose the RTMP stream. Mobile has no Flash support, so it used the MP4 file directly. So that should be fine too.

Also, there is no need to specify the mobile video it it’s the same as the normal video. It should be low bandwidth version of the video.

Thanks,
Martin

Hello Jinobi,

this feature will be available in core Flowplayer in a month or two. Let us know if this is important for your work though, perhaps then we can accelerate development of this feature.

Thanks,
Martin

Hi Cribeiro,

we will discuss this in our team and come up with our recommended solution. It’s not an easy task, but it would help to have a working system ready or thought out for our users.

Thanks,
Martin

Hello Tao,

sorry about the delay, I forgot to subscribe on the thread.

I found a bug in how we check if the video is from one of the protected buckets. That could trigger too many video length checks and cause you issue. This was fixed and new version released – 2.1.37.

Could you please give it a try?

Thanks,
Martin

Hello Albert,

the new version was released. It also comes with a handy post slug shortener, you can read about it here: http://foliovision.com/2013/09/seo-slug-shortener

Thanks,
Martin

Hello Bobby,

there are two forms of Amazon S3 URLs:

• “https://bucket.s3.amazonaws.com/video-path.mp4&#8221;
• “https://s3-eu-west-1.amazonaws.com/bucket/video-path.mp4&#8221;

After our private conservation we found that there is a bug when protecting the first kind for of URLs.

Thank you for reporting the issue! We will release a new version today (2.1.36) which will include this bugfix. We will update this ticket once the new version is out.

Thanks,
Martin

Hello Ed,

I’m sorry, but we received no report. Could you please upgrade to version 2.1.35 and send the report again?

Thanks,
Martin

Hello Cribeiro,

I’ll go through your questions one by one:

2) To set the thumbnail, just click “Add Image” button next to the “Splash Image” entry field in the Add FV Flowplayer dialog. Read more about usage in our User Guide, although I see we need to update screenshots.

3) Our plugin checks your video file and sets the expire time to its length. If user runs out of the time, we show a sensible message for the user to reload the page as the link is expired.

6) If you entered proper keys and bucket name in Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content, just using simple URL should work, as the URL will get its Amazon S3 signature automatically. If this gives you an error message, there must be something wrong.

7) Finding out about RTMP – you can check your browser development console and check the Network tab to see if the MP4 file is downloading. If you don’t see it, then it goes via RTMP (it’s not visible there). Or you can just execute following from the browser’s JavaScript console after the video started playing: “console.log( flowplayer().video.src );”

Please let us know if you are still having issues. If you buy our plugin license, we can take care of your issues right on your site for you.

Thanks,
Martin

Hello Albert,

sorry about the delay.

I was only able to reproduce this bug on tag archives when FV Simpler SEO title rewrite is on (not a default option).

We decided to not use wp_title() and rather use the function which gives you the tag title in our plugin. This fix will go out in version 1.6.20, probably tomorrow.

Thanks,
Martin

Hello Tao,

please let us know about the following:

1. are you using the latest version of plugin (2.1.35)?

2. is there any [fvplayer] shortcode inserted in the post you were saving?

3. is the video in the shortcode hosted on Amazon S3 and is it located inside one of the buckets configured in Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content?

4. the post should still be saved properly. Please check if the video checker works on the video when you view the post. There should be a “Checking video” message in the top left corner of the video and it should change to “Video OK” or “Video Issues” after few seconds.

If you buy our FV Flowplayer plugin license, we will be happy to fix this issue for you right away.

Thanks,
Martin

Hello Andrea,

it’s more likely that this is caused by you not being logged in than by Internet Explorer 10.

I changed the name of the RELATIVE_PATH constant and put this fix into new plugin version which was released just now – 2.1.35. Please let us know if the problem disappears after upgrading to this latest version.

Thanks,
Martin

Hello Bryan,

I think I see your point now – you set the default video dimensions in plugin settings, but then each time you insert a new video, our insert video dialog figures out its dimensions and uses that. So you have to remove these dimensions for each video.

We will discuss this in our team as I’m not sure if these default settings should apply to all videos or under what conditions.

In the meantime, you can use this PHP code to set the default video dimensions to all the videos, just put it into functions.php of your template:

add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );

function tweak_fv_flowplayer_attributes( $attrs ) {

$attrs['style'] = 'max-width: 600px; max-width: 400px';

return $attrs;

}

Thanks,
Martin

Hello Cribeiro,

thank you for the screenshots.

You can’t just copy the Amazon secure URL and paste it as a video source, because the URL expires – that’s how it works.

What you need to do is to add your Amazon bucket name, API key and secret API key in Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content. You can get these keys on this link, after you log in to Amazon AWS: https://portal.aws.amazon.com/gp/aws/securityCredentials

That way plugin will always use a fresh URL. We will create an illustrated guide for this.

Thanks,
Martin

Hello Bryan,

1. iPad is probably using the retina icon while normal desktop computer loads the low resolution one, which is 100px square. So if your video is big enough, the icon might get sized up a bit. Perhaps we can just use the retina icon all the time.

2. The embed code contains data-origin part, so I’ll check if it could be used for the logo as a link.

Thanks,
Martin

Hello Wendy,

sorry about the delay, you can just pick the same element, call Flowplayer on it and the the play() method. Like this:

jQuery('#your-element').flowplayer().play();

Thanks,
Martin

Hello Sozo,

this works for us, could you please use the “Send to Foliovision” button in the video checker to send us the exact URL where you are having issues?

Also check that WordPress is not filtering out the script when you paste it into source – might be a case on WP Multisite.

I’ll get to your other support requests tomorrow, still catching up after the holidays.

Thanks,
Martin

Hello Gregory,

please copy the exact text as returned by the “Check template” function.

If the video is just a black box, it appears that the plugin fails to add its scripts into the header and footer. You should check if your template is using wp_head() and wp_footer() function calls.

The “Check template” function was built to detect issues like this, it should give you a more sensible warning than just “no template found”.

I installed the Ocean Mist 2.0. template now and indeed – it has no wp_head() in it. Just add it into header.php, just before closing </head> tag. We will include this hint in the “Check template” function.

Thanks,
Martin

Hello Lucy,

please try to remove and style declarations for OBJECT tag from the theme CSS and let us know if that helped.

Thanks,
Martin

Hello Tony,

sorry about the delay, I just got back from vacation and other team members had their hands full of other work.

We just forgot to remove the “Amazon S3 secure URLs support” item from “What’s coming”.

Our protection is as secure as Amazon S3 gets. The bucket name has to be in the URL, otherwise it won’t work. We try to set the video file expiry link as low as possible and include a sensible message if the link is expired – unlike just “file not found” found in other video plugins with Amazon S3 secure links support.

Thanks!
Martin

Hello MJG,

sorry about the delay, I’m back from vacation and catching up on all the tasks.

We first need to finish the playlist/preroll feature, then we will start working on supporting ad network tags.

We already support normal ads, like Google Ad Sense and so on – just paste the ad script code into the ad field in plugin settings and set it’s dimensions. Guide is available here.

Thanks,
Martin

Hello Bryan,

you can use a CSS like this to control the logo position:

#content .flowplayer .fp-logo {

top: 10px;

right: 10px;

bottom: auto;

left: auto;

}

The above positions it to top right corner. Notice that you have to set the bottom and left attributes to auto. Also, you have to add some element ID to the selector, in the above example it’s #content as that’s what most of the templates use. So you just check what element ID is your template using for one of the wrapping DIV elements.

Thanks,
Martin

Hi Jinobi,

there were some issues with the insert video dialog before, but they were all resolved.

This may be some conflict with some other plugin.

1. Could you please send us a list of your plugins?
2. Could you please open the error console of your browser, then try to insert a video and let us know if any error message pops up in the console? If you are not sure how to use the error console, read the Step 3 of WordPress “Using Your Browser to Diagnose JavaScript Errors” guide

Thanks,
Martin

Hello M.,

it works for us both in Wordpres 3.5 and 3.6. Please let us know what plugins are you using, so we can look for any conflict.

Please also try to visit Settings -> Permalinks and check for your issues again. That will flush the rewrite rules.

Thanks,
Martin

Hello David,

you should try the same video – the one which is making you trouble – in other browser and also on some other computer. Then you will see if your video is not compatible with HTML5, or if there is some strange issue with your computer.

Thanks,
Martin

Hello Wendy,

if you can provide at least a HTML sample of the site (copy the HTML source from the browser and save it as a text file, then send to our email), then we can have a look if it’s some generic issue.

If it’s some problem specific to your site, we can fix the problem for you, just order our pro support.

If it’s a complete custom script which you need for the site, then that’s completely different story. We will be adding a playlist feature into our plugin, perhaps that could help you. Also, here’s a programmer’s guide for our plugin, so you can check how to initialize our player using JavaScript: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming

Thanks,
Martin

Hello Chris,

I think that it won’t recognize closing of the modal box as user leaving the page, but it should not matter as the user will leave the page anyway.

However you are using Ajax to load the box content, so I’m not so sure about that.

What’s worse is that you are using the audio player. That one unfortunately doesn’t come with Google Analytics support, it only works with video. So we will add support for Google Analytics in audio player too.

If this is important for your work, you can buy our pro support and we will accelerate development of this feature.

Thanks,
Martin

Hello Jason,

version 2.1.34 with this fix and couple of others was released.

Thanks,
Martin