Hello Jason,

we are sorry about the inconvenience, however –

I refreshed the page many times and the video always played for me (in HTML5 in Safari and Flash in Firefox and IE 10 and also on iPad).

I was checking the source code and could see how the fix for %2B works for Flash and not for HTML5, as it’s supposed to. The secured video URL is also visible above the “Benefits of Membership” heading, looks like you left it there for debugging.

Please let us know if there was some issue which you had to figure out (perhaps to make it works with your Amazon S3 plugin) or if you are still having the issue and in which browser.

Thanks,
Martin

Hello HTA and Marten,

sorry about the inconvenience. There was a bug in version 2.1.24 (released yesterday) which caused this, if you have PHP warnings enabled (or WP_DEBUG).

We fixed this now – version 2.1.25 was released and it has a bugfix for this.

If you don’t see the update available on your site yet, please remove the plugin and install it again. You can remove it and then install from the ZIP file too: http://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Making the web work for you,
Martin

Hello Jason and Jeremy,

we just released version 2.1.24. It includes the fix for passing Amazon S3 signed URLs to the Flash version of the player.

It was actually a bit trickier, as the correction of %2B needs to happen for Flash only. HTML5 player needs the URL without the fix. We also had to make sure the video checker works with these URLs too. Now we will concentrate on our own implementation of the Amazon S3 signed URLs, which will also work with cache plugins etc.

Jason, since you already have a license, we added one more domain slot for you.

Jeremy, we added a thank you note in our change log.

Thanks,
Martin

Hello Kristina,

please post your questions into the support forums, that way we can see it in the queue and will reply faster. We posted your question into the forums this time.

I had a look at your page and the problem is that there is no width defined for your table cell. And since the player is set to be responsive (fill in the available width) it doesn’t bump up the table cell and that’s why it’s not visible.

So when you set everything to false, you also set Settings -> FV WordPress -> Flowplayer -> Video player size to “Fixed dimensions” and that did the trick for you.

We recommend that you:

1. Enter the width of your table cell like this:

<table cellpadding="0" cellspacing="0" color=#2E0854>

<tr>

<td>text here</td>

<td>text here</td>

<td style="width: 300px">[fvplayer src='...' width="319" height="239"]</td>

</tr>

...

more rows

...

</table>

I entered 300px, so all the videos will use this width (keeping the aspect ratio). It should be enough to do this for the first column and others will adjust automatically when displaying.

2. Set Settings -> FV WordPress -> Flowplayer -> Video player size back to “Default (responsive)”

I wonder what we can do to avoid this. Our team will have a look into this.

Thanks,
Martin

Hello Andrew,

1. Placement of the ad can be controlled by CSS. If you position it too low, you will have to make sure it shows behind the control bar. A CSS code like this takes care of both the bottom placement and positioning behind the control bar (assuming your main content wrapper is #content, like in 95% of WP templates):

#content .wpfp_custom_ad { bottom: 0; z-index: 1; }

2. Using similar CSS you can change color of any of the H2 or similar elements inside of it. Following should change all the text to red in most templates:

#content .wpfp_custom_ad { bottom: 0; z-index: 1; color: red; }

You might need to include a more specific CSS selector for headings.

3. Color of the ad box and popup box can also be changed using CSS, but I noticed we used inline CSS style attribute for it (it uses the same color as control bar). We will have to move that styling into the header to allow you to use CSS to overrule our color.

This fix will be included in next version.

We will discuss this in our team, perhaps we should include color settings for all of these ad colors, for people who don’t know CSS that well or want easier setup. The problem is that there will always be some detail which won’t be in our settings, it’s not easy to add it all, so we are looking for the best set of settings.

4. Mobile video checkbox lets you add a mobile version of your video. We are still figuring out the ideal detection of the mobile devices though. Normally this is done using user agent strings, but we would like to make sure users with retina (or similar) displays or users or high speed mobile internet get the quality version.

Thanks,
Martin

Hello AardvarkGirl,

please let us know if your new template is using wp-admin -> Appearance -> Menus for the menus, or something else. Does your template provide any custom menu editor?

Thanks,
Martin

Hello Chris,

If you could please start a new thread about your Android issues, that would be great.

Thanks!
Martin

Hello Jason,

thank you for the explanation.

If you could put us in touch with your friend, or just send us his plugin, that would be great. We could include the fix in our plugin and make sure it works across all the future versions too.

Thanks,
Martin

Hello Jason,

thank you for the bug report.

We will look into this tomorrow.

What plugin are you using the secure Amazon S3 URLs? We would like to integrate this in our plugin.

Thanks,
Martin

Hello Wendy,

yes, the video warnings are for logged in admins only. That’s why it says: “Admin: Video Issues”. In next version, there will also be a tooltip on the whole video checker box, to avoid confusion.

So you probably were logged in Chrome and not logged in Firefox.

The video checker dialog can be closed the same way as you open it – by clicking the “Admin: {video status}” word in the top left corner of the player.

The fv_flowplayer_attributes WordPress filter hook was added few versions back and we will keep it. I added more about it into the FAQ as “How do I customize the control bar?” question.

Thanks,
Martin

Hello Chris,

obviously we need different RTMP URL parsing for different servers.

We released version 2.1.21 which lets you enter the RTMP streaming server and RTMP video path independently for each video.

Here’s the user guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/rtmp-streams

Please let us know how it works for you.

Thanks,
Martin

Hello Chris,

we try to autodetect the address of your Flash streaming server. On Amazon for a video like rtmp://example.amazonaws.com/video.mp4 it’s rtmp://example.amazonaws.com/cfx/st and video.mp4 is the filename.

Please let us know what address you need to use and we will check if it works and fix our parsing if needed.

Thanks for your bug report!

Martin

Hello Jake,

this appears because the player supports keyboard shortcuts and also has a help screen.

You can put this into your template’s functions.php file, if you know a bit of PHP. It will disable the tooltip.

add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );

function tweak_fv_flowplayer_attributes( $attrs ) {

$attrs['data-tooltip'] = 'false';

return $attrs;

}

We will look into this and decide if we shouldn’t just disable the tooltip by default.

Thanks,
Martin

Hello Ben,

when you align an image in WordPress, the text wraps around it. We used the same classes:

alignleft

alignright

If you want to make the player use the left alignment with no text wrapping around it, you need to change “margin: 0 auto 28px;” on .flowplayer to “margin: 0 10px 28px”. Read more about margin here: Mozzila Developer Network – CSS – margin

Also, make sure you put these changes into your template’s style.css file, otherwise plugin upgrade will remove your changes. That’s the best practice for any WordPress plugin.

Thanks,
Martin

Hello Wendy,

this could be caused by a missing function in PHP on your localhost. Could you please look for the exact error message in your PHP error logs?

Or it might be caused by WP_DEBUG. Enabling this constant will cause WordPress to report all the PHP errors and they might break the JSON response. Please check your wp-config.php file for it.

Thanks,
Martin

Hello Ben,

we will add the align option into the shortcode.

Regarding your issue with “null” – this could be because you were logged in as admin. Our player runs an automated video check for the logged in admins.

Are you still seeing the issue?

If you closed the browsers and opened it again, or your computer was off for few hours, WordPress might have logged you out. And your browser probably loaded the page HTML from the browser cache. So it contains the video checker AJAX request, while the reply is false, as you are not logged in anymore. That might cause “null” to appear.

Thanks,
Martin

Hello Shahriar,

do you mean that you are having issues with Foliopress WYSIWYG and FV Flowplayer 2.x? This integration is a bit behind on schedule, as we worked on making sure it works properly with the default WordPress editor.

Let us know though, we might adjust the priority for this.

Thanks,
Martin

Hello Graeme,

we did more testing – the videos play in Windows 7 with Chrome 27, Windows XP with Chrome 27, but not on Windows 8 with Chrome 27. Then we try the Windows 8 with Chrome 27 again and it plays…

MOV files are not supported by HTML5 very well (issues in different kinds of browsers), so some HTML5 players don’t support them at all. For example MediaElement.js refuses to play them at all and there are mixed responsed from Video.js. Bare bones HTML5 player also won’t play MOV in all the Chrome browsers we tested.

I checked your video on Wistia – they re-encoded the video into MP4 for you. So we need to warn people who use MOV on their site.

Thanks,
Martin

Hello Graeme,

1. I tested the video with both video/quicktime and video/mp4 mime type in Chrome. Actually both work just fine, so that’s not causing this.

2. I tested this some more – the problem appears to be with the video auto buffering. When Settings –> FV WordPress Flowplayer –> “Auto Buffering” is turned on, Chrome seems to have issues with MOV. Please try to disable this option and see if that helps. It helped on our test site.

Details: there appears to be some bug with this – when I have this “Auto Buffering” enabled, the video plays the first time, but if I try to play the video again, or you click a link to some other video, it won’t play. I’m having this issue with Chrome 21 (seems to affect both MP4 and MOV) and also Chrome 27 (affects MOV only). When I reload the page, the video plays fine again.

For now, could you please disable “Auto Buffering” and let us know if it helped?

3. Regarding the Safari size issues – you set the player size to 450x300px, while the video is 320x240px. So your player size is of 1.5:1 aspect ratio, while the video is 1.33:1. The splash image looks distorted (too wide) in comparison to what’s in video also.

Player should use the same dimensions as the video, or it should at least respect the aspect ratio – 450x337px.

Thanks,
Martin

Hello Graeme,

thank you for the bug report!

We just released version 2.1.18 which fixes the issue with MOV files. This extension was not properly processed for HTML5 video. You should be able to upgrade your site to this version in a bit, but it might take your site a bit of time to realize that there is a new version.

To speed it up, you can just remove the plugin and then re-install it. That will force WordPress to realize there is a new version.

Thanks,
Martin

Hello Dortmund,

I don’t think there should be any issues with any of your other audio files. Just make sure you didn’t marked them as private on your Amazon S3 by accident.

Thanks,
Martin

Hello Joachim,

sorry about the delay, when I open the page on iPad, it freezes on the black loading screen with the spinning progess indicator half of the time. It also says there is some JavaScript error on Line 1.

Is that the issue you were having? Does it happen without our plugin?

Thanks,
Martin

Hello Sarah,

It appears that there is some plugin processing the PayPal payments and it’s using the same variable as our plugin. So I changed the variable name in our plugin, installed it on your site and now it works.

Now your “Thank you” page is working.

The new version with the fix will be released today.

Thanks,
Martin

Hello Wendy,

sorry about not reporting back to you earlier.

I finally tested WP Minify with our plugin and it works with the latest version. It should be fine since version 2.1.8, released at the end of May.

We don’t recommend enabling “Place Minified JavaScript in footer”, as it stops the front-end admin video checks and “Default (mixed)” “Preferred Flowplayer engine” option from working. You mentioned you are not using this option, so there should be no issues.

However if you only load your jQuery in footer, I’m not sure if it will work. The only way to make WP Minify aware of your jQuery script is to make sure it uses the wp_enqueue_script function to load. Since you already use the minify, it makes sure to just minify all the scripts with it and not exclude jQuery and then put it into footer manually.

We added a check for this settings into the “Check Template” button on the FV Flowplayer settings screen.

Thanks,
Martin

Hello Kristina,

we’ve been in touch with you via email and we fixed the issue on the site. The fix will be part of the next release.

It appears that your web host is using a different kind of configuration, where each site it represented internally as a sudomain and that made the PHP server variables a little bit complex. We added code to handle this.

However the warnings still appear as read – they suggest you that you rename these files from M4V to MP4 for better compatibility. The details are explained in the admin notification box:

“We recommend that you change file extension of M4V videos to MP4, to avoid issues with Firefox on PC. Currently you are using the “Default (mixed)” Preferred Flowplayer engine setting, so Firefox on Windows will always use Flash for M4V and will play fine.”

Thanks,
Martin

Hello George,

please refer to “How can I change the play icon?” question in the FV Flowplayer FAQ.

It might be a bit trickier, but it actually survives the plugin updates, so if you know a bit of CSS, you can do it and not worry about it going forward.

Please let us know how it goes, we are always looking for ways to improve our documentation.

Thanks,
Martin

Hello Dortmund,

we added audio support in 2.1.14 which was released today. Are you sure it was playing for you in 2.1.12?

We would be happy to hear from you how it works on your site.

Thanks,
Martin

Hello Andrew,

I’ll sum up what did we figured out when looking directly at your site.

The JavaScript event window onload ( jQuery(window).load ) doesn’t fire on iPad when our plugin is activated. We don’t usually work with this hook on our sites, but it’s an important one. It happens also on bare bones Flowplayer, so we will look for the solution.

In the end, we put in a workaround into the plugin. It triggers the window onload event and is only effective in iPhone, iPod and iPad. This will be released in 2.1.14.

Now your sliders on your site work on iPad.

Thanks,
Martin

Hello Tekohas,

I added this into our documentation. Please check it out here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#rtmp

I assume that the “streamer” above is the RTMP server URL, so that should go into Settings -> FV WordPress Flowplayer -> “Amazon CloudFront domain” and then rtmp://xxx.xx.xxx.xxx/folder/folder/sample.mp4 should be used as the src in the shortcode.

Could you please let us know if it helped with your issue?

Thanks,
Martin

Hello Kristina,

popups and redirections in Flash work in new version – 2.1.10. Please let us know if you notice any other issues.

Thanks,
Martin

Hello Bryan,

please check Settings –> FV WordPress Flowplayer –> “Allow User Uploads”. Is it set to “true”?

We will put in a warning for admins to the video insert screen if the option is turned off. You might have turned that off by accident.

Thanks,
Martin

Hello Mia,

sorry for not getting back to your earlier.

We released a couple of new version in the meantime, and we are not seeing any errors for them in our logs.

Here’s latest beta version which will be released as 1.6.20 soon, so you can give it a try and see if it happens again: http://foliovision.com/downloads/fv-all-in-one-seo-pack-1.6.19.2.zip

Thanks,
Martin

Hello Tim,

we just released version 2.1.7 which is responsive by default.

It also includes template and basic video compatibility checks.

Thanks,
Martin

Hello Dominic,

new version of the plugin (this week) will contain a WordPress filter on the generated player code. So you will be able to modify all the Flowplayer properties. So you will be able to add data-volume=”0.0″ to the player easily.

I tested this and it was not working though. However new version of Flowplayer core script should have a fix for this in it, so keep checking our change logs and we will mention when we upgrade to new version with this working.

Thanks,
Martin

Hello Wendy,

sure, it’s better to load all the JavaScript in the footer.

However it should be done by moving the internal WordPress JavaScript loading routines (wp_enqueue_scripts() adds scripts into a list of what to load, wp_print_scripts() prints them into HTML) from wp_head to wp_footer. That would be our general recommendation.

We want to add some detection of this issue into our plugin.

Thanks,
Martin

Hello Monpelaud,

actually this is already included in the plugin and we haven’t noticed any issues when working with it.

Just some notes from our email discussion –

You should make sure that you use full URLs with hostname. Our plugin resolves the URL properly, but there might be some strange plugin conflict.

You should also double check if the URLs open properly for you in your web browser.

Thanks,
Martin

UPDATE: Global default volume added in 2.2.15

Hello dstrijk,

you need to add data-volume=”0″ to the Flowplayer DIV element, see here: http://flowplayer.org/docs/#html-configuration

So you would have to modify <div id=”wpfp_…> in fv-wordpress-flowplayer/models/flowplayer-frontend.php.

Or if you want to make this a global setting, you should be able to use this somewhere at the end of your WordPress template HEAD section: http://flowplayer.org/docs/#global-configuration

Just like this:

<br />

<script><br />

flowplayer.conf = {<br />

volume: 0;<br />

}<br />

</script><br />

However we will try to make this easier in some of the next versions.

Please note that controlling volume won’t work on iOS: http://flowplayer.org/docs/known-issues.html

Thanks,
Martin

Hello Mark,

please check the “How can I change the play icon?” question in our FAQ.

There you will find CSS which you can adapt into your template.

Thanks,
Martin