Hello Roger,

I’m not sure if you got my email (I replied to the license notification) – could you please post your WordPress login for the site? We won’t publish it.

Thanks,
Martin

Hello Fkuhrog,

where can we see the issue? The /videotest page won’t load for me.

There might be some JavaScript conflict.

Thanks,
Martin

Hello Peter,

thank you for the HTML which you sent to us.

In the HTML, I can see there is a <code> tag around the player and that is messing up the player JavaScript initialization routine.

Please edit your post and check if you don’t see any <code> tag around the shortcode. Removing this tag will solve the issue.

We will see if we can remove such tag when parsing the shortcode.

Thanks,
Martin

Hello Peter,

this is very strange.

Could you please open one of the pages with the broken video player, open the source code in the web browser, copy and paste it into a text document and send it to us in the email as an attachment? Just use the address from which you get these notifications.

Thanks,
Martin

Hello Peter,

is this also happening with the default template and no other plugins installed?

Does the video on our homepage play for you? http://foliovision.com

Thanks,
Martin

Hello Wendy,

thank you for the source HTML, but it won’t help much as the files in it (of course) reference the development domain which is whole under the HTTP password. If you can send us that, it would be useful.

I checked the video at least – it works fine in Chrome 28.0.1500.95 m on Windows 7 and Windows XP for me.

Each new plugin version changes the URLs of the plugin CSS and JS, so there should be no issues when upgrading, unless something really failed in your Chrome.

Thanks,
Martin

Hello Wendy,

do you mean that even playing a video on Facebook or NY Times often results in a blank screen? So it’s not just your test site with our player?

Are you also saying you are having issues with Facebook login screen? I don’t see how our player can affect that.

The Chrome support thread is more than 1 year old, I would assume they fixed this.

This is all confusing and weird, but here are the action steps:

1. Please send us the full source HTML of the problematic page with video via email as an attached HTML file. Just browse to the page, view its source code in a browser, copy that into a text file, save it on your disk and send.

2. Try to install FV Flowplayer 2.1.29 and see if the problem persists. It can be obtained here: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/

Thanks,
Martin

Hello Wendy,

was it happening with 2.1.30 or 2.1.31? The first one had some bugs, but the second should be working just fine. Last version without the extra Chrome Flash fallback is 2.1.29.

If you could send us the HTML of your dev sites via email as an attached HTML files, then we can have a look at the issue.

Thanks,
Martin

Hello Kristina,

we just released version 2.1.30 which has a fix for this – it checks the player and if it’s too small, it tries to size it up.

It’s not perfect, but it helps in a lot of cases – for example in your table, the video will show up pretty nicely.

Thanks,
Martin

Hello Empty Mind Films,

exactly, that’s why we are adding the secure URLs feature.

That allows you to remove the public permissions for the videos on Amazon S3. We are just figuring out some final details (like how to set the perfect expire time and how to make the setup easy and effective).

Thanks,
Martin

Hello Alec,

it’s up, but not showing up in Google yet. So I added EmbedURL. I used the post URL, so we will see if that’s enough.

Google requires that you enter either video file URL (URL pointing to the actual video media file) or embed URL (a URL pointing to a player for the specific video), so perhaps the post URL will be fine.

Thanks,
Martin

Hello Tomas,

we will add this feature, however we are working on other features right now, so it won’t be in the next release.

If this feature is important for your work, we can accelerate its development after you a license.

Thanks,
Martin

Hello Peter,

I think that the player which shows for you is not FV Flowplayer, but the browser’s integrated HTML5 player. You can tell so by comparing it to the screenshot of FV Flowplayer here. I think that you control bar will be different than what he have here: http://s.wordpress.org/plugins/fv-wordpress-flowplayer/screenshot-1.png?r=749931

Next step would be to check your JavaScript error console and check if something is not breaking JavaScript on your site. Here’s how to open the console: http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers

Before doing so, please upgrade to 2.1.29 – latest version.

Thanks,
Martin

Hello Tomas,

I’m discussing this with our team. It would be nice to have video stats without having to use Google Analytics.

Thanks,
Martin

Hello Andrew,

version 2.1.27 includes ad styling presets. Both have white background, color of links and text can be set using the existing color options.

First one puts the ad into the normal location – bit above the control bar, aligned to center. The second preset makes it stick to the bottom of the video – that’s basically your preset.

You can also do your ad CSS additions there. It’s all in Settings -> FV WordPress Flowplayer -> Ads -> Show styling options

Thanks,
Martin

Hello Paul,

there might be some bug in Chrome. It’s current version number is 28, so it’s clear maintaining a popular browser is hard work and a lot of updates. There are also rumors, that Chrome will stop supporting MP4 entirely.

We are releasing a new version 2.1.27, which automatically disables auto buffering when video is MP4 and is opened in Chrome. Thank you for your report, it was helpful to figure this out.

However we also noticed that in previous versions the auto buffering was broken. So it will turn itself off after the upgrade as you might waste a lot of bandwidth now that it really really works.

Please check our notes in Change Log for more information.

Thanks,
Martin

Hello Kingkongdu and Peter,

if the Settings -> FV WordPress Flowplayer -> “Check template” doesn’t return any useful information to you, there may be some PHP error (start by making sure you have WP_DEBUG disabled in your wp-config.php, then look into any PHP error logs – we use standard WordPress functions to overcome compatibility issues like this).

It should show a spinning progress indicator and then the result of the check – green message with text like:

FV Flowplayer script found: ...

jQuery library 1.7.1+ found: ...

Otherwise please look directly at HTML of the page where you have your videos and look for both “fv-wordpress-flowplayer/flowplayer/flowplayer.min.js” and “wp-includes/js/jquery/jquery.js”. Both should be present and jQuery should be above Flowplayer in the code. “Check template” function only checks the homepage which might use a different template.

Also, if you could tell us what templates are you using, it would be useful. Or are you using any minify plugins? Could you please check if your template loads older version of Flowplayer library? That is the case of OptimizePress as noted in our FAQ, where we also posted a workaround.

You can also buy our FV Flowplayer license or buy pro support and then we can have a look at your problem directly on your site.

Thanks,
Martin

Hello Empty Mind Films,

you can do so by putting a CSS declaration like this into your template stylesheet:

#content .flowplayer.is-mouseout .fp-timeline { height: 0px }

You may need to adjust the #content part of it to match the div wrapper of your template, but 95% of WordPress templates use this ID.

Thanks,
Martin

Hello Jason,

the schema.org structure markup needs to appear around the individual FV Flowplayer HTML tags.

We can add that in one of the next versions. The easiest setup requires the video title, description and thumbnail. So we could use the post title, post meta description or excerpt and video splash image for that. But I guess it would make sense to customize the title and description in the shortcode, so we will have a talk about that in our team.

We will also check the video sitemap. I guess it would be very useful if our plugin could put that together automatically.

Thanks,
Martin

Hello Empty Mind Films,

1. & 2. I think your solution with figuring out which tab you need to use is the right one. If WooComerce allows you to only insert Youtube video, then that’s their limitation. Perhaps you can ask them to allow you to enter plugin shortcodes too.

Regarding the video dimensions, I already replied to you in the other thread: http://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/video-content-not-fitting-the-player

3. Renting the movies – we are working on integrating the Amazon S3 protected URLs (without need for any other plugin).

So if you put the player onto a restricted page this would work. Only users who paid for the restricted page could get the proper secured video URLs and play the video. If they try to copy the video file URL, it won’t load after it’s expired (we are trying to make this as short as possible, around 1 hour or even less).

The demo of the player you sent link to doesn’t load for me, so I’m not sure how that works.

Thanks,
Martin

Hi Andrew,

regarding the buffering speed – just clear your browser cache and come see your video. Click play and then see how fast it buffers the video. It should be as fast as possible. Obviously if buffering of 10 seconds of video takes 10 seconds, it won’t be a pleasant playback.

Other was would be to just clear the browser cache, put the video link into your browser and use File -> Save As and see if the total download time is at least 2-3 times smaller than the video playback time.

You can test this in different parts of day if you have a cheap hosting, to see if the server keeps up in busy parts of day.

Thanks,
Martin

Hello Jake,

just put your Google Analytics ID into plugin settings and that’s it. No need to alter the tracking code itself.

By the way – this works even if Google Analytics script tag is not inserted at all – FV Flowplayer recognizes this and loads Google Analytics on its own, with the tracking ID from its settings.

Thanks,
Martin

Hello Jason,

thank you for your message.

We will put in a better icon for this, which will be visible on any kind of background. There is a way of changing the color of the icon to black (using the .color-light) class, but that’s not really a solution, as obviously not the entire video has to be white.

Thanks,
Martin

Hi Andrew,

when I insert your video onto our test site, it works and nicely:

“Analysis of http://site.com/videos/file.m4v (remote):
Format: mp4
Meta Data (moov) position: 32
Seek points: 24324 (stts sample count)
Audio: 1 stream, mp4 (ISO/IEC 14496-3 AAC) 44100Hz, 2 channels, 16bit, stereo
Video: avc1 (H.264 Encoder) codec, M4VH file type”

Please check it out again, see if it works and if it doesn’t you might need to check your PHP error logs to see what happened behind the scenes (error_log in wp-admin folder, or where your site logs are).

Your host might be blocking one of the functions which we use to check the video. So your host support technician might be able to check the logs for you. We use the core WP function wp_remote_head() so it should be as compatible as WordPress is.

You can also buy our license or a pro support and then we can look at this issue right on your site if you can give us an FTP and WordPress login.

However it takes quite a bit of time to buffer. It might be the slower connection of your server into Europe, does it buffer quickly enough for you?

Good news is that direct support for Amazon S3 secure URLs is next feature to be added into our plugin.

Thanks,
Martin

Hello Jason,

Chrome 21.0.1180.90 on Mac OS X 10.5.8 fails for me sometimes. I mean when I reload it plays, but sometimes it won’t. Same for Chrome 28.0.1500.72 m on Windows 8.

It happens even with URLs without %2B in them.

Please try to disable the autobuffering, we had these Chrome issues with some MOV files an disabling autobuffering seemed to help: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/mov-videos#post-1906

Please let us know, we should disable autobuffering for Chrome when using both MP4 and MOV if it helps.

Thanks,
Martin

Hello Jason,

we are sorry about the inconvenience, however –

I refreshed the page many times and the video always played for me (in HTML5 in Safari and Flash in Firefox and IE 10 and also on iPad).

I was checking the source code and could see how the fix for %2B works for Flash and not for HTML5, as it’s supposed to. The secured video URL is also visible above the “Benefits of Membership” heading, looks like you left it there for debugging.

Please let us know if there was some issue which you had to figure out (perhaps to make it works with your Amazon S3 plugin) or if you are still having the issue and in which browser.

Thanks,
Martin

Hello HTA and Marten,

sorry about the inconvenience. There was a bug in version 2.1.24 (released yesterday) which caused this, if you have PHP warnings enabled (or WP_DEBUG).

We fixed this now – version 2.1.25 was released and it has a bugfix for this.

If you don’t see the update available on your site yet, please remove the plugin and install it again. You can remove it and then install from the ZIP file too: http://foliovision.com/downloads/fv-wordpress-flowplayer.zip

Making the web work for you,
Martin

Hello Jason and Jeremy,

we just released version 2.1.24. It includes the fix for passing Amazon S3 signed URLs to the Flash version of the player.

It was actually a bit trickier, as the correction of %2B needs to happen for Flash only. HTML5 player needs the URL without the fix. We also had to make sure the video checker works with these URLs too. Now we will concentrate on our own implementation of the Amazon S3 signed URLs, which will also work with cache plugins etc.

Jason, since you already have a license, we added one more domain slot for you.

Jeremy, we added a thank you note in our change log.

Thanks,
Martin

Hello Kristina,

please post your questions into the support forums, that way we can see it in the queue and will reply faster. We posted your question into the forums this time.

I had a look at your page and the problem is that there is no width defined for your table cell. And since the player is set to be responsive (fill in the available width) it doesn’t bump up the table cell and that’s why it’s not visible.

So when you set everything to false, you also set Settings -> FV WordPress -> Flowplayer -> Video player size to “Fixed dimensions” and that did the trick for you.

We recommend that you:

1. Enter the width of your table cell like this:

<table cellpadding="0" cellspacing="0" color=#2E0854>

<tr>

<td>text here</td>

<td>text here</td>

<td style="width: 300px">[fvplayer src='...' width="319" height="239"]</td>

</tr>

...

more rows

...

</table>

I entered 300px, so all the videos will use this width (keeping the aspect ratio). It should be enough to do this for the first column and others will adjust automatically when displaying.

2. Set Settings -> FV WordPress -> Flowplayer -> Video player size back to “Default (responsive)”

I wonder what we can do to avoid this. Our team will have a look into this.

Thanks,
Martin

Hello Andrew,

1. Placement of the ad can be controlled by CSS. If you position it too low, you will have to make sure it shows behind the control bar. A CSS code like this takes care of both the bottom placement and positioning behind the control bar (assuming your main content wrapper is #content, like in 95% of WP templates):

#content .wpfp_custom_ad { bottom: 0; z-index: 1; }

2. Using similar CSS you can change color of any of the H2 or similar elements inside of it. Following should change all the text to red in most templates:

#content .wpfp_custom_ad { bottom: 0; z-index: 1; color: red; }

You might need to include a more specific CSS selector for headings.

3. Color of the ad box and popup box can also be changed using CSS, but I noticed we used inline CSS style attribute for it (it uses the same color as control bar). We will have to move that styling into the header to allow you to use CSS to overrule our color.

This fix will be included in next version.

We will discuss this in our team, perhaps we should include color settings for all of these ad colors, for people who don’t know CSS that well or want easier setup. The problem is that there will always be some detail which won’t be in our settings, it’s not easy to add it all, so we are looking for the best set of settings.

4. Mobile video checkbox lets you add a mobile version of your video. We are still figuring out the ideal detection of the mobile devices though. Normally this is done using user agent strings, but we would like to make sure users with retina (or similar) displays or users or high speed mobile internet get the quality version.

Thanks,
Martin

Hello AardvarkGirl,

please let us know if your new template is using wp-admin -> Appearance -> Menus for the menus, or something else. Does your template provide any custom menu editor?

Thanks,
Martin

Hello Chris,

If you could please start a new thread about your Android issues, that would be great.

Thanks!
Martin

Hello Jason,

thank you for the explanation.

If you could put us in touch with your friend, or just send us his plugin, that would be great. We could include the fix in our plugin and make sure it works across all the future versions too.

Thanks,
Martin

Hello Jason,

thank you for the bug report.

We will look into this tomorrow.

What plugin are you using the secure Amazon S3 URLs? We would like to integrate this in our plugin.

Thanks,
Martin

Hello Wendy,

yes, the video warnings are for logged in admins only. That’s why it says: “Admin: Video Issues”. In next version, there will also be a tooltip on the whole video checker box, to avoid confusion.

So you probably were logged in Chrome and not logged in Firefox.

The video checker dialog can be closed the same way as you open it – by clicking the “Admin: {video status}” word in the top left corner of the player.

The fv_flowplayer_attributes WordPress filter hook was added few versions back and we will keep it. I added more about it into the FAQ as “How do I customize the control bar?” question.

Thanks,
Martin

Hello Chris,

obviously we need different RTMP URL parsing for different servers.

We released version 2.1.21 which lets you enter the RTMP streaming server and RTMP video path independently for each video.

Here’s the user guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/rtmp-streams

Please let us know how it works for you.

Thanks,
Martin

Hello Chris,

we try to autodetect the address of your Flash streaming server. On Amazon for a video like rtmp://example.amazonaws.com/video.mp4 it’s rtmp://example.amazonaws.com/cfx/st and video.mp4 is the filename.

Please let us know what address you need to use and we will check if it works and fix our parsing if needed.

Thanks for your bug report!

Martin

Hello Jake,

this appears because the player supports keyboard shortcuts and also has a help screen.

You can put this into your template’s functions.php file, if you know a bit of PHP. It will disable the tooltip.

add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );

function tweak_fv_flowplayer_attributes( $attrs ) {

$attrs['data-tooltip'] = 'false';

return $attrs;

}

We will look into this and decide if we shouldn’t just disable the tooltip by default.

Thanks,
Martin

Hello Ben,

when you align an image in WordPress, the text wraps around it. We used the same classes:

alignleft

alignright

If you want to make the player use the left alignment with no text wrapping around it, you need to change “margin: 0 auto 28px;” on .flowplayer to “margin: 0 10px 28px”. Read more about margin here: Mozzila Developer Network – CSS – margin

Also, make sure you put these changes into your template’s style.css file, otherwise plugin upgrade will remove your changes. That’s the best practice for any WordPress plugin.

Thanks,
Martin

Hello Wendy,

this could be caused by a missing function in PHP on your localhost. Could you please look for the exact error message in your PHP error logs?

Or it might be caused by WP_DEBUG. Enabling this constant will cause WordPress to report all the PHP errors and they might break the JSON response. Please check your wp-config.php file for it.

Thanks,
Martin

Hello Ben,

we will add the align option into the shortcode.

Regarding your issue with “null” – this could be because you were logged in as admin. Our player runs an automated video check for the logged in admins.

Are you still seeing the issue?

If you closed the browsers and opened it again, or your computer was off for few hours, WordPress might have logged you out. And your browser probably loaded the page HTML from the browser cache. So it contains the video checker AJAX request, while the reply is false, as you are not logged in anymore. That might cause “null” to appear.

Thanks,
Martin

Hello Shahriar,

do you mean that you are having issues with Foliopress WYSIWYG and FV Flowplayer 2.x? This integration is a bit behind on schedule, as we worked on making sure it works properly with the default WordPress editor.

Let us know though, we might adjust the priority for this.

Thanks,
Martin

Hello Graeme,

we did more testing – the videos play in Windows 7 with Chrome 27, Windows XP with Chrome 27, but not on Windows 8 with Chrome 27. Then we try the Windows 8 with Chrome 27 again and it plays…

MOV files are not supported by HTML5 very well (issues in different kinds of browsers), so some HTML5 players don’t support them at all. For example MediaElement.js refuses to play them at all and there are mixed responsed from Video.js. Bare bones HTML5 player also won’t play MOV in all the Chrome browsers we tested.

I checked your video on Wistia – they re-encoded the video into MP4 for you. So we need to warn people who use MOV on their site.

Thanks,
Martin

Hello Graeme,

1. I tested the video with both video/quicktime and video/mp4 mime type in Chrome. Actually both work just fine, so that’s not causing this.

2. I tested this some more – the problem appears to be with the video auto buffering. When Settings –> FV WordPress Flowplayer –> “Auto Buffering” is turned on, Chrome seems to have issues with MOV. Please try to disable this option and see if that helps. It helped on our test site.

Details: there appears to be some bug with this – when I have this “Auto Buffering” enabled, the video plays the first time, but if I try to play the video again, or you click a link to some other video, it won’t play. I’m having this issue with Chrome 21 (seems to affect both MP4 and MOV) and also Chrome 27 (affects MOV only). When I reload the page, the video plays fine again.

For now, could you please disable “Auto Buffering” and let us know if it helped?

3. Regarding the Safari size issues – you set the player size to 450x300px, while the video is 320x240px. So your player size is of 1.5:1 aspect ratio, while the video is 1.33:1. The splash image looks distorted (too wide) in comparison to what’s in video also.

Player should use the same dimensions as the video, or it should at least respect the aspect ratio – 450x337px.

Thanks,
Martin

Hello Graeme,

thank you for the bug report!

We just released version 2.1.18 which fixes the issue with MOV files. This extension was not properly processed for HTML5 video. You should be able to upgrade your site to this version in a bit, but it might take your site a bit of time to realize that there is a new version.

To speed it up, you can just remove the plugin and then re-install it. That will force WordPress to realize there is a new version.

Thanks,
Martin

Hello Dortmund,

I don’t think there should be any issues with any of your other audio files. Just make sure you didn’t marked them as private on your Amazon S3 by accident.

Thanks,
Martin

Hello Joachim,

sorry about the delay, when I open the page on iPad, it freezes on the black loading screen with the spinning progess indicator half of the time. It also says there is some JavaScript error on Line 1.

Is that the issue you were having? Does it happen without our plugin?

Thanks,
Martin