Forum Replies Created
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12 years ago in reply to: Video won’t load on iPad or Kindle
Hello Kristal,
sorry about the delay, I was on a vacation and other team members had their hands full.
Could you please send us the updated link to your site where you are having issues? Or just a link for the video will be fine – just use the “Send to Foliovision” button in video checker, we won’t publish the details here.
Thanks,
Martin12 years ago in reply to: How To Reposition Custom LogoHello Bryan,
you can use a CSS like this to control the logo position:
#content .flowplayer .fp-logo {
top: 10px;
right: 10px;
bottom: auto;
left: auto;
}The above positions it to top right corner. Notice that you have to set the bottom and left attributes to auto. Also, you have to add some element ID to the selector, in the above example it’s #content as that’s what most of the templates use. So you just check what element ID is your template using for one of the wrapping DIV elements.
Thanks,
Martin12 years ago in reply to: rtmp streamHi Jinobi,
there were some issues with the insert video dialog before, but they were all resolved.
This may be some conflict with some other plugin.
1. Could you please send us a list of your plugins?
2. Could you please open the error console of your browser, then try to insert a video and let us know if any error message pops up in the console? If you are not sure how to use the error console, read the Step 3 of WordPress “Using Your Browser to Diagnose JavaScript Errors” guideThanks,
Martin12 years ago in reply to: How to stop autoplay on a page revisitHello Brandon,
thank you for posting your valuable code!
Unfortunately I can’t test it right now as I’m leaving on a vacation.
I have a suggestion if you need to use this with a caching plugin (Hyper Cache) – I would recommend that you set the cookie using JavaScript and then add the cookie into exclusion list in your WP caching plugin. That way at least the first load of the post can go from cache.
Thanks,
Martin12 years ago in reply to: Fix for category_link()Hello M.,
it works for us both in Wordpres 3.5 and 3.6. Please let us know what plugins are you using, so we can look for any conflict.
Please also try to visit Settings -> Permalinks and check for your issues again. That will flush the rewrite rules.
Thanks,
Martin12 years ago in reply to: Problems with custom scriptHello Wendy,
thank you for the attached HTML.
What you do is that you grab the player HTML and then move it around (see //cdn.foliovision.com/global/film-anchors.js).
This was probably working with Flowplayer version 3 (included in FV Flowplayer up to 1.2.17), but not in Flowplayer version 5, as that one uses HTML5 – it’s an integral part of the HTML document and you can’t just move the HTML around – as it’s not just HTML, but also associated events etc.
So to make sure it works and that it works with all the devices, you have to use the proper API calls.
I added “Quick JavaScript samples” into the programming guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming Obviously it’s not your definitive solution, but it should give you some start.
Thanks,
Martin12 years ago in reply to: Video shows up black and whiteHello David,
you should try the same video – the one which is making you trouble – in other browser and also on some other computer. Then you will see if your video is not compatible with HTML5, or if there is some strange issue with your computer.
Thanks,
Martin12 years ago in reply to: Video shows up black and whiteHello David,
the video should fine in my Firefox, Safari and Chrome on Mac OS X 10.5.8.
This could be some strange problem with your graphics card and how it’s used by your browser to accelerate the video. I suggest you try some other browser and computer.
Thanks,
Martin12 years ago in reply to: Problems with custom scriptHello Wendy,
if you can provide at least a HTML sample of the site (copy the HTML source from the browser and save it as a text file, then send to our email), then we can have a look if it’s some generic issue.
If it’s some problem specific to your site, we can fix the problem for you, just order our pro support.
If it’s a complete custom script which you need for the site, then that’s completely different story. We will be adding a playlist feature into our plugin, perhaps that could help you. Also, here’s a programmer’s guide for our plugin, so you can check how to initialize our player using JavaScript: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming
Thanks,
Martin12 years ago in reply to: Google Analytics supportHello Chris,
I understand that you are using the same player, but since Flowplayer doesn’t support audio, we have to internally switch to another player.
We can add the Google Analytics tracking for audio. However it would only track following events – play, pause, stop. Tracking playtime would be much more work.
There is no need to place these players into a modal window, unless you have some specific reason. You can put up as many players as you want into a single page.
Thanks,
Martin12 years ago in reply to: Google Analytics supportHello Chris,
I think that it won’t recognize closing of the modal box as user leaving the page, but it should not matter as the user will leave the page anyway.
However you are using Ajax to load the box content, so I’m not so sure about that.
What’s worse is that you are using the audio player. That one unfortunately doesn’t come with Google Analytics support, it only works with video. So we will add support for Google Analytics in audio player too.
If this is important for your work, you can buy our pro support and we will accelerate development of this feature.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
thanks! That’s what we wanted – an intelligent error message if the video has expired.
Martin
12 years ago in reply to: Using Amazon S3 signed URLsHello Roger,
this has been fixed, please double check.
1. the video player is placed inside of an element which has no real dimensions. The player is responsive, so it fits into the element. And because none of the elements has real dimensions, it just shrinks.
We have a JavaScript failsafe code for this, so I improved it and now the player is visible with the right size. This could be fixed in CSS too, but it appears some templates are built this way, so we must count on that.
2. the wp_footer() is present, but for not logged in users it was behaving strangely. I had to change the way I’m initializing the variable and now it works.
Tested in Chrome, Safari, Firefox, iPhone.
Thanks,
MartinHello Roger,
I’m not sure if you got my email (I replied to the license notification) – could you please post your WordPress login for the site? We won’t publish it.
Thanks,
MartinHello Fkuhrog,
please make sure you are using wp_footer() hook in your footer template.
Could you also let us know what is the domain name used in the FV Flowplayer license? I was not able to find you in our licensing system.
Thanks,
MartinHello Fkuhrog,
where can we see the issue? The /videotest page won’t load for me.
There might be some JavaScript conflict.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
sorry about that, it’s really a rookie level mistake. I only tested installing the plugin from scratch and not the upgrading from one of the recent versions.
It’s fixed now and it will go into new version today.
We are happy if you like the plugin. If you could check out what happens if you open a post, then wait for an hour (needs to be longer than the video duration or 15minutes – we want to lower it to 5 minutes actually) or so and try to play it, that would be great. You should get a nice message that you need to reload the page.
Thanks,
MartinHello Peter,
thank you for the HTML which you sent to us.
In the HTML, I can see there is a
<code>
tag around the player and that is messing up the player JavaScript initialization routine.Please edit your post and check if you don’t see any
<code>
tag around the shortcode. Removing this tag will solve the issue.We will see if we can remove such tag when parsing the shortcode.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
we just released version 2.1.32 which has support for Amazon S3 protected URLs.
You can enter your bucket name and API keys in Settings -> FV WordPress Flowplayer -> Amazon S3 Protected Content box.
Then just paste the full file URL as a source of the video, like this:
[fvplayer src="https://s3-eu-west-1.amazonaws.com/flowplayer500600/videos/31-alderbrook-branded-1.mp4"]
When you save the post, the file is examined and the expire time is set to its length, otherwise the default is 5 minutes.
If the site visitor comes to the video later that day and tries to play it, it will fail gracefully – telling him that the video expired and he needs to reload the page.
If you have some time to check this out, that would be great. Now I need to put up a proper documentation for this.
Thanks,
MartinHello Peter,
this is very strange.
Could you please open one of the pages with the broken video player, open the source code in the web browser, copy and paste it into a text document and send it to us in the email as an attachment? Just use the address from which you get these notifications.
Thanks,
MartinHello Peter,
is this also happening with the default template and no other plugins installed?
Does the video on the plugin settings screen play for you?
Does the video on our homepage play for you? http://foliovision.com
Thanks,
MartinHello Peter,
is this also happening with the default template and no other plugins installed?
Does the video on our homepage play for you? http://foliovision.com
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Wendy,
we had a look at the site to see any weird plugin behavior after you sent us information privately:
It works fine for us in Chrome 28.0.1500.95 m on Windows 7 and Windows 8 and on Chrome 21.0.1180.90 on Mac OS X 10.5.8. We can’t reproduce the problem, so it’s hard for us to troubleshoot.
Both videos are MOV and since this format is not officially supported by HTML5, it might be the reason why Chrome has issues playing it (issues on the Films page) or why the fullscreen mode misbehaves.
For troubleshooting, you should:
1. try to replace both videos with this one and see if the problem persists: http://foliovision.com/videos/example.mp4
2. try to save the page as HTML and then try taking out the scripts one by one – if you have some JavaScript programming experience.
Also, don’t forget to listen what the video checker says:
The videos won’t play on Firefox on Windows, as that browser doesn’t like video/quicktime mime type on MOV files, you have to fix it to video/mp4.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Wendy,
thank you for the source HTML, but it won’t help much as the files in it (of course) reference the development domain which is whole under the HTTP password. If you can send us that, it would be useful.
I checked the video at least – it works fine in Chrome 28.0.1500.95 m on Windows 7 and Windows XP for me.
Each new plugin version changes the URLs of the plugin CSS and JS, so there should be no issues when upgrading, unless something really failed in your Chrome.
Thanks,
Martin12 years ago in reply to: IE 9 issueHello Ramy,
here’s how a typical .htaccess looks like, normally there is no “# Video” section: http://codex.wordpress.org/Using_Permalinks#htaccess_sample
If you edited the .htaccess file properly, our video checker should not report any issues with mime type.
If editing .htaccess doesn’t seem to help, I recommend that you contact your web host – perhaps they are blocking the “AddType” commands in .htaccess.
Also, planosciencetutor.com doesn’t load any site.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Wendy,
do you mean that even playing a video on Facebook or NY Times often results in a blank screen? So it’s not just your test site with our player?
Are you also saying you are having issues with Facebook login screen? I don’t see how our player can affect that.
The Chrome support thread is more than 1 year old, I would assume they fixed this.
This is all confusing and weird, but here are the action steps:
1. Please send us the full source HTML of the problematic page with video via email as an attached HTML file. Just browse to the page, view its source code in a browser, copy that into a text file, save it on your disk and send.
2. Try to install FV Flowplayer 2.1.29 and see if the problem persists. It can be obtained here: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/
Thanks,
Martin12 years ago in reply to: IE 9 issueHello Ramy,
is the admin video checker showing any warnings about bad mime type of the video? Please read its usage instructions in our FV Flowplayer FAQ, it’s the “How to check my video properties using the built-in checker and how to report video not playing” question.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Wendy,
was it happening with 2.1.30 or 2.1.31? The first one had some bugs, but the second should be working just fine. Last version without the extra Chrome Flash fallback is 2.1.29.
If you could send us the HTML of your dev sites via email as an attached HTML files, then we can have a look at the issue.
Thanks,
MartinHello Peter,
could you please check if:
1. you have any zero width or height attributes in the shortcode, like:
[flowplayer src="...." width="640" height="0"]
2. check the width and height in Settings -> FV WordPress Flowplayer -> Default video size.
Thanks,
Martin12 years ago in reply to: How to put your player into a tableHello Kristina,
we just released version 2.1.30 which has a fix for this – it checks the player and if it’s too small, it tries to size it up.
It’s not perfect, but it helps in a lot of cases – for example in your table, the video will show up pretty nicely.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Paul,
we still received some bug reports from Chrome 28, so we just released version 2.1.30, where if the player fails in Chrome due to HTML5 video error, it loads the Flash player automatically and plays in that. The whole process is pretty much seamless.
This should help people who have Chrome which won’t play MP4 files for them – this appears to be a bug in core of Chrome.
Please let us know if you had a browser which had these issues and if it works for you now.
Thanks,
Martin12 years ago in reply to: Issues with Chrome 27Hello Penelope and cybermike,
we just released version 2.1.30, where if the player fails in Chrome due to HTML5 video error, it loads the Flash player automatically and plays with it. The whole process is pretty much seamless.
This should help people who have Chrome which won’t play MP4 files for them – this appears to be a bug in core of Chrome.
Thanks,
MartinHello Jason,
yes, that’s roughly the same experience with Google as we have. They simply provide little or no support for the products.
Your page appears to really use a nice schema.org/VideoObject markup. These tags are metatags, so of course they are not visible. What Google means is that they might not index the video, if the entire video is not visible – so nobody should be able to promote his video by placing it into some hidden HTML on every page or so.
Thanks,
Martin12 years ago in reply to: Video content not fitting the playerHello Empty Mind Films,
exactly, that’s why we are adding the secure URLs feature.
That allows you to remove the public permissions for the videos on Amazon S3. We are just figuring out some final details (like how to set the perfect expire time and how to make the setup easy and effective).
Thanks,
Martin12 years ago in reply to: Video content not fitting the playerHello Empty Mind Films,
we are not sure if we want to include any “pay for the video” feature in our plugin.
We use s2Member (free version available) on our membership sites and it does the job well. So we will put up a quick guide about how to sell your protected pages to users using s2Member and about the added benefit that they do get an user account which then can be used for other purposes. Like they are able to get a lifetime access to videos, buy more videos and so on.
The secure URLs will use Amazon S3 – each URL is only valid for a certain period of time. So you set your videos to “private” and then post them onto a member-only page and that way only members can see the video and if they try to share it, it expires in few minutes.
Thanks,
MartinHello Alec,
it’s up, but not showing up in Google yet. So I added EmbedURL. I used the post URL, so we will see if that’s enough.
Google requires that you enter either video file URL (URL pointing to the actual video media file) or embed URL (a URL pointing to a player for the specific video), so perhaps the post URL will be fine.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Sozo,
could you please use the built-in video checker and send the video details report from there?
The required steps are in “How to check my video properties using the built-in checker” question of our FAQ, just make sure you hit the “Send to Foliovision” after you open the video checker message.
This will allow us to check details of your video file and double check that you are not using the bad mime type for serving of MOV files (Firefox on Windows does not like MOV files with video/quicktime mime type).
Thanks,
Martin12 years ago in reply to: Is there a view counter?Hello Tomas,
we will add this feature, however we are working on other features right now, so it won’t be in the next release.
If this feature is important for your work, we can accelerate its development after you a license.
Thanks,
MartinHello Ted,
we will work full speed on VAST/VPAID right after we finish integration of Amazon S3 signed URLs and playlists. Both are currently in beta testing stage.
Thanks,
MartinHello Peter,
I think that the player which shows for you is not FV Flowplayer, but the browser’s integrated HTML5 player. You can tell so by comparing it to the screenshot of FV Flowplayer here. I think that you control bar will be different than what he have here: http://s.wordpress.org/plugins/fv-wordpress-flowplayer/screenshot-1.png?r=749931
Next step would be to check your JavaScript error console and check if something is not breaking JavaScript on your site. Here’s how to open the console: http://webmasters.stackexchange.com/questions/8525/how-to-open-the-javascript-console-in-different-browsers
Before doing so, please upgrade to 2.1.29 – latest version.
Thanks,
Martin12 years ago in reply to: Issues with Chrome 27Hello Penelope and cybermike,
in the end we:
1. disabled auto buffering for Chrome
2. set Chrome < 28 on Windows and Chrome < 27 on Linux to prefer Flash (if it’s available, it will be used instead of HTML5 to prevent Chrome from failing on the videos because bugs in its HTML5 engine).Hopefully there will be no more issue in further Chrome version, we had no complaints about version 28 yet.
Thanks,
Martin12 years ago in reply to: Is there a view counter?Hello Tomas,
I’m discussing this with our team. It would be nice to have video stats without having to use Google Analytics.
Thanks,
MartinHello Peter,
perhaps you use some other plugin which also adds Flowplayer JavaScript into the page.
You should check your HTML source of the page where the video is and see if you can find multiple occurrences of flowplayer.min.js or flowplayer.js.
Thanks,
Martin12 years ago in reply to: How to change the ad positionHello Andrew,
version 2.1.27 includes ad styling presets. Both have white background, color of links and text can be set using the existing color options.
First one puts the ad into the normal location – bit above the control bar, aligned to center. The second preset makes it stick to the bottom of the video – that’s basically your preset.
You can also do your ad CSS additions there. It’s all in Settings -> FV WordPress Flowplayer -> Ads -> Show styling options
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
We are releasing a new version 2.1.27, which automatically disables auto buffering when video is MOV and is opened in Chrome.
However we also noticed that in previous versions the auto buffering was broken. So it will turn itself off after the upgrade as you might waste a lot of bandwidth now that it really works.
Please check our notes in Change Log for more information.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Paul,
there might be some bug in Chrome. It’s current version number is 28, so it’s clear maintaining a popular browser is hard work and a lot of updates. There are also rumors, that Chrome will stop supporting MP4 entirely.
We are releasing a new version 2.1.27, which automatically disables auto buffering when video is MP4 and is opened in Chrome. Thank you for your report, it was helpful to figure this out.
However we also noticed that in previous versions the auto buffering was broken. So it will turn itself off after the upgrade as you might waste a lot of bandwidth now that it really really works.
Please check our notes in Change Log for more information.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hi Paul,
could you please check if you have Settings -> FV WordPress Flowplayer -> Auto Buffering enabled? Could you please check if disabling this helps with your Chrome issues?
Please let us know, hopefully we can finally narrow down to the cause of this issue.
Thanks, Paul
Hello Kingkongdu and Peter,
if the Settings -> FV WordPress Flowplayer -> “Check template” doesn’t return any useful information to you, there may be some PHP error (start by making sure you have WP_DEBUG disabled in your wp-config.php, then look into any PHP error logs – we use standard WordPress functions to overcome compatibility issues like this).
It should show a spinning progress indicator and then the result of the check – green message with text like:
FV Flowplayer script found: ...
jQuery library 1.7.1+ found: ...Otherwise please look directly at HTML of the page where you have your videos and look for both “fv-wordpress-flowplayer/flowplayer/flowplayer.min.js” and “wp-includes/js/jquery/jquery.js”. Both should be present and jQuery should be above Flowplayer in the code. “Check template” function only checks the homepage which might use a different template.
Also, if you could tell us what templates are you using, it would be useful. Or are you using any minify plugins? Could you please check if your template loads older version of Flowplayer library? That is the case of OptimizePress as noted in our FAQ, where we also posted a workaround.
You can also buy our FV Flowplayer license or buy pro support and then we can have a look at your problem directly on your site.
Thanks,
MartinHello Empty Mind Films,
thank you for the tip!
Setting the “height” should really work, but you must make sure it’s not overruled by some other rule, while there seems to be no other rule for “display”, so perhaps that’s why it works for you.
Thanks,
MartinHello Empty Mind Films,
you can do so by putting a CSS declaration like this into your template stylesheet:
#content .flowplayer.is-mouseout .fp-timeline { height: 0px }
You may need to adjust the #content part of it to match the div wrapper of your template, but 95% of WordPress templates use this ID.
Thanks,
MartinHello Jason,
we decided that we want to see if the schema.org markup actually works before we put it into our plugin. We create a test page for this and will check it again in a week or so to see if our video appears.
We are very interested in the video sitemap. We will see if we can integrate with some other plugin or will make our plugin self-sufficient.
Thanks,
Martin12 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
version 2.1.26 shows a striked-over play icon each time you can’t play the video.
Thanks,
MartinHello Jason,
version 2.1.26 was released. It includes improved icons – better visibility on white background.
Thanks,
MartinHello Jason,
the schema.org structure markup needs to appear around the individual FV Flowplayer HTML tags.
We can add that in one of the next versions. The easiest setup requires the video title, description and thumbnail. So we could use the post title, post meta description or excerpt and video splash image for that. But I guess it would make sense to customize the title and description in the shortcode, so we will have a talk about that in our team.
We will also check the video sitemap. I guess it would be very useful if our plugin could put that together automatically.
Thanks,
Martin12 years ago in reply to: is it possible continued videos?Hello HTA,
sorry about the delayed reply.
I’m not sure what feature are you really looking for. Here are features we want to include in the plugin, which might give you just what you need:
- Playlist support – allowing you to put multiple videos into the same player, so you can play them continuously.
- Cuepoints – allowing you to divide the video into subsections and show a list of these – clicking the section name seeks to it in the video
Thanks,
MartinHello Empty Mind Films,
1. & 2. I think your solution with figuring out which tab you need to use is the right one. If WooComerce allows you to only insert Youtube video, then that’s their limitation. Perhaps you can ask them to allow you to enter plugin shortcodes too.
Regarding the video dimensions, I already replied to you in the other thread: http://foliovision.com/support/fv-wordpress-flowplayer/requests-and-feedback/video-content-not-fitting-the-player
3. Renting the movies – we are working on integrating the Amazon S3 protected URLs (without need for any other plugin).
So if you put the player onto a restricted page this would work. Only users who paid for the restricted page could get the proper secured video URLs and play the video. If they try to copy the video file URL, it won’t load after it’s expired (we are trying to make this as short as possible, around 1 hour or even less).
The demo of the player you sent link to doesn’t load for me, so I’m not sure how that works.
Thanks,
Martin12 years ago in reply to: Video content not fitting the playerHello Empty Mind Films,
1. first of all, we need to figure what is the problem with your video. It takes few minutes to start playing for us (we are in Europe, it might be better overseas).
We put the video on our test site and found that our video checker is not working on it, because it’s too big. This bug was fixed and will be released today.
This bug was caused because we had to switch the video checker from using HEAD request to GET, because Amazon didn’t seem to like using HEAD. However we forgot to exclude the body.
Now here’s what the checker says:
“Bad mime type: Video served with a bad mime type video/quicktime! Firefox on Windows does not like MOV files with video/quicktime mime type. (Please check 4th question in our FAQ)
Error: Meta Data (moov) not found at the start of the file (found at 108,874,353 byte)! Please move the meta data to the start of video, otherwise it might have a slow start up time.
Warning: We recommend that you re-encode your MOV video into MP4 format. MOV is not be 100% compatible with HTML5 and might not play in Google Chrome. Read our article about video encoding“
In short – you really need to re-encode the video into MP4 format, MOV is not a fully supported HTML5 format and there might be issues in different browsers. You need to fix the Moov location anyway, so you might as well re-encode the video. Our article (linked above) contains screenshot of a free application called HandBrake which will do the video encoding for you.
If the video starts playing fast for you, it’s because you have it in browser cache. Or Quicktime cache, if you are on Mac on Safari.
2. Video dimensions – the player container is set to 691px wide and 379px tall. That’s 1.8232 ratio, while video is 1280x720px which is 1.7778 ratio. So you need to set the container to 691x388px and it should be just fine. You can use enter the dimensions into the shortcode, as it works with responsive design.
Just double check if Settings -> FV WordPress Flowplayer -> “Video player size” is set to “Default (responsive)”
Thanks,
MartinHi Andrew,
regarding the buffering speed – just clear your browser cache and come see your video. Click play and then see how fast it buffers the video. It should be as fast as possible. Obviously if buffering of 10 seconds of video takes 10 seconds, it won’t be a pleasant playback.
Other was would be to just clear the browser cache, put the video link into your browser and use File -> Save As and see if the total download time is at least 2-3 times smaller than the video playback time.
You can test this in different parts of day if you have a cheap hosting, to see if the server keeps up in busy parts of day.
Thanks,
MartinHello Kingkongdu,
sorry about the delay here.
Please follow the step number 4. from installation instructions here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/installation
That will check your template and figure out any conflicts.
Please let us know what results you get, then we can help.
Thanks,
Martin12 years ago in reply to: Google Analytics supportHello Jake,
just put your Google Analytics ID into plugin settings and that’s it. No need to alter the tracking code itself.
By the way – this works even if Google Analytics script tag is not inserted at all – FV Flowplayer recognizes this and loads Google Analytics on its own, with the tracking ID from its settings.
Thanks,
MartinHi Andrew,
we haven’t found Bluehost to be the most reliable web host, so we would recommend that you check your video buffering speed throughly.
I liked your video, it shows the basics nicely and it certainly makes sense to go through these basics from time to time. I play guitar in a band, but things were going very slowly for a couple of months, so hopefully we recover and play again.
Thank you for your kind words, we are glad if we can help people use our plugin.
Thanks,
MartinHello Jason,
thank you for your message.
We will put in a better icon for this, which will be visible on any kind of background. There is a way of changing the color of the icon to black (using the .color-light) class, but that’s not really a solution, as obviously not the entire video has to be white.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
thank you for the kind words!
We will update this thread when our own code to deal with secure Amazon URLs is ready, so you can give it a try.
We will probably disable autobuffer for Chrome for these secure Amazon URLs. And also MOV files as it was causing issues in other thread (.mov videos?).
Thanks,
MartinHi Andrew,
when I insert your video onto our test site, it works and nicely:
“Analysis of http://site.com/videos/file.m4v (remote):
Format: mp4
Meta Data (moov) position: 32
Seek points: 24324 (stts sample count)
Audio: 1 stream, mp4 (ISO/IEC 14496-3 AAC) 44100Hz, 2 channels, 16bit, stereo
Video: avc1 (H.264 Encoder) codec, M4VH file type”Please check it out again, see if it works and if it doesn’t you might need to check your PHP error logs to see what happened behind the scenes (error_log in wp-admin folder, or where your site logs are).
Your host might be blocking one of the functions which we use to check the video. So your host support technician might be able to check the logs for you. We use the core WP function wp_remote_head() so it should be as compatible as WordPress is.
You can also buy our license or a pro support and then we can look at this issue right on your site if you can give us an FTP and WordPress login.
However it takes quite a bit of time to buffer. It might be the slower connection of your server into Europe, does it buffer quickly enough for you?
Good news is that direct support for Amazon S3 secure URLs is next feature to be added into our plugin.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
3. you asked about a platform where you can see this fail. We noticed that Chrome has issues with MOV when the autobuffering is enabled and it seems to affect MP4 too. So perhaps we need to disable the autobuffering in Chrome for MOV and it will be fine.
I wrote about in this support thread here: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/mov-videos#post-1906
And also more recently here: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/mov-videos#post-1982
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
Chrome 21.0.1180.90 on Mac OS X 10.5.8 fails for me sometimes. I mean when I reload it plays, but sometimes it won’t. Same for Chrome 28.0.1500.72 m on Windows 8.
It happens even with URLs without %2B in them.
Please try to disable the autobuffering, we had these Chrome issues with some MOV files an disabling autobuffering seemed to help: http://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/mov-videos#post-1906
Please let us know, we should disable autobuffering for Chrome when using both MP4 and MOV if it helps.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
1. Your original warning was like this, it listed multiple issues:
Bad mime type: Video served with a bad mime type video/quicktime! ...
Warning: We recommend that you re-encode your MOV video into MP4 format. ...So now that you fixed the mime type, the second issue needs to be fixed too:
`Warning: We recommend that you re-encode your MOV video into MP4 format. …`
At least that’s what I was able to notice.
2. We a bit behind on documenting the WebM, as we are actually trying to make the MP4 the single winning format here. Google Chrome promised to remove the HTML5 support for MP4 for some time now, but it’s still there, so this is bit of an open question right now. On the other hand some older versions of Chrome have problems with playback of MP4.
You can use WinFF for WebM (Windows and Linux) or Miro Video Converted (Mac). List of WebM converters can be found here: http://www.webmproject.org/tools/ The settings are similar to HandBrake which is described in the article: foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
we are sorry about the inconvenience, however –
I refreshed the page many times and the video always played for me (in HTML5 in Safari and Flash in Firefox and IE 10 and also on iPad).
I was checking the source code and could see how the fix for %2B works for Flash and not for HTML5, as it’s supposed to. The secured video URL is also visible above the “Benefits of Membership” heading, looks like you left it there for debugging.
Please let us know if there was some issue which you had to figure out (perhaps to make it works with your Amazon S3 plugin) or if you are still having the issue and in which browser.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
please read my last message in this thread. There is link to a guide on how to fix mime type on Amazon S3 for multiple files at once.
It does require the access to the Amazon account though. I’m afraid that if you don’t have access, you can’t change it. You can perhaps ask the Amazon S3 support to fix it for you, but they will probably want to make sure you own the account too.
Thanks,
Martin12 years ago in reply to: New version problemHello HTA and Marten,
sorry about the inconvenience. There was a bug in version 2.1.24 (released yesterday) which caused this, if you have PHP warnings enabled (or WP_DEBUG).
We fixed this now – version 2.1.25 was released and it has a bugfix for this.
If you don’t see the update available on your site yet, please remove the plugin and install it again. You can remove it and then install from the ZIP file too: http://foliovision.com/downloads/fv-wordpress-flowplayer.zip
Making the web work for you,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason and Jeremy,
I forgot to add – you really should be using our fix and remove the Jeremy’s hot-fix. Otherwise the Amazon S3 signed URLs won’t work in HTML5 player.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason and Jeremy,
we just released version 2.1.24. It includes the fix for passing Amazon S3 signed URLs to the Flash version of the player.
It was actually a bit trickier, as the correction of %2B needs to happen for Flash only. HTML5 player needs the URL without the fix. We also had to make sure the video checker works with these URLs too. Now we will concentrate on our own implementation of the Amazon S3 signed URLs, which will also work with cache plugins etc.
Jason, since you already have a license, we added one more domain slot for you.
Jeremy, we added a thank you note in our change log.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
thank you for the video details submission.
1. You are serving the files with the video/quicktime mime type. This has to be set to video/mp4 as we suggest, otherwise they won’t play in Firefox on PC. I tested it on Windows 8 just now and it was not playing. I also updated our video checker to say “Firefox on Windows does not like MOV files with video/quicktime mime type” instead of just “Firefox does not like MOV files with video/quicktime mime type”.
Full guide about how to fix the mime type on many files on Amazon S3 was posted here, so you can follow that: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/fix-amazon-mime-type
2. Next, we recommend to re-encode the file into MP4 as there might be issue in Google Chrome browser. I was not able to replicate this issue with your video on neither Chrome 21.0.1180.90 on Mac OS X 10.5.8 nor on Chrome 28.0.1500.72 m on Windows 8, but all the technical details of the video look the same as the video which was giving us trouble.
Actually – the Chrome issue only appears when Auto Buffering is set to yes. So we can either only show this warning when auto buffering is on, or always disable auto buffering for MOV videos, or only disable it for Chrome. We are releasing a new version today, this will have to wait however. If you test this, don’t forget to clear your browser cache between tests.
Anyway, MOV is not an official HTML5 format, many players just don’t play it at all, so we don’t recommend it.
Thanks,
Martin12 years ago in reply to: How to put your player into a tableHello Kristina,
please post your questions into the support forums, that way we can see it in the queue and will reply faster. We posted your question into the forums this time.
I had a look at your page and the problem is that there is no width defined for your table cell. And since the player is set to be responsive (fill in the available width) it doesn’t bump up the table cell and that’s why it’s not visible.
So when you set everything to false, you also set Settings -> FV WordPress -> Flowplayer -> Video player size to “Fixed dimensions” and that did the trick for you.
We recommend that you:
1. Enter the width of your table cell like this:
<table cellpadding="0" cellspacing="0" color=#2E0854>
<tr>
<td>text here</td>
<td>text here</td>
<td style="width: 300px">[fvplayer src='...' width="319" height="239"]</td>
</tr>
...
more rows
...
</table>I entered 300px, so all the videos will use this width (keeping the aspect ratio). It should be enough to do this for the first column and others will adjust automatically when displaying.
2. Set Settings -> FV WordPress -> Flowplayer -> Video player size back to “Default (responsive)”
I wonder what we can do to avoid this. Our team will have a look into this.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Wendy,
we had issues with MOV videos on Chrome, but not all the time. It appears that the HTML5 player in Chrome has some bugs. And MOV is also not officially supported by HTML5, as it might contain weird codecs, not just the right ones like MP4.
Please post the detailed MOV information (you can use the “Send to Foliovision” feature of the video checker), so we can then check what codecs it is using and figure out if it’s the same troublesome codec which was giving us and Graeme trouble.
Thanks,
Martin12 years ago in reply to: How to change the ad positionHello Andrew,
1. Placement of the ad can be controlled by CSS. If you position it too low, you will have to make sure it shows behind the control bar. A CSS code like this takes care of both the bottom placement and positioning behind the control bar (assuming your main content wrapper is #content, like in 95% of WP templates):
#content .wpfp_custom_ad { bottom: 0; z-index: 1; }
2. Using similar CSS you can change color of any of the H2 or similar elements inside of it. Following should change all the text to red in most templates:
#content .wpfp_custom_ad { bottom: 0; z-index: 1; color: red; }
You might need to include a more specific CSS selector for headings.
3. Color of the ad box and popup box can also be changed using CSS, but I noticed we used inline CSS style attribute for it (it uses the same color as control bar). We will have to move that styling into the header to allow you to use CSS to overrule our color.
This fix will be included in next version.
We will discuss this in our team, perhaps we should include color settings for all of these ad colors, for people who don’t know CSS that well or want easier setup. The problem is that there will always be some detail which won’t be in our settings, it’s not easy to add it all, so we are looking for the best set of settings.
4. Mobile video checkbox lets you add a mobile version of your video. We are still figuring out the ideal detection of the mobile devices though. Normally this is done using user agent strings, but we would like to make sure users with retina (or similar) displays or users or high speed mobile internet get the quality version.
Thanks,
Martin12 years ago in reply to: Doesn’t work in google Chrome…Hello Acel,
sorry about the delay here, we are still working on this.
There are weird issues with MP4 videos on Chrome. It’s mostly Chrome 25 on Linux and sometimes also 26 and 27 on Windows. I appears to be a problem with the Chrome HTTP protocol implementation, you should see that the video stops download in Tools -> Developer Tools -> “Network” tab.
Thanks,
MartinHello AardvarkGirl,
please let us know if your new template is using wp-admin -> Appearance -> Menus for the menus, or something else. Does your template provide any custom menu editor?
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHi Jason and Jeremy,
thank to both of you for your input.
Today we worked on adding the Amazon S3 protection support straight in to our plugin but I was not able to replicate your bug yet.
But I’ll have one more look at Jeremy’s code to figure out what could it be that it’s breaking for you.
Thanks,
Martin12 years ago in reply to: Apple HLS support in FlashHello Chris,
If you could please start a new thread about your Android issues, that would be great.
Thanks!
MartinHello David,
Google shut down the Feedburner API: https://developers.google.com/feedburner/
Also there was very little support to Feedburner users once it was acquired by Google. All the Feedburner logins were canceled and you had to login using your Google account and say which feeds belong to your (claim your feeds). It was pretty rough for some of our clients, so we find it difficult to trust this service.
Here’s a full article about what happened: http://foliovision.com/2012/09/zero-feedburner-subscribers-solution
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
thank you for the explanation.
If you could put us in touch with your friend, or just send us his plugin, that would be great. We could include the fix in our plugin and make sure it works across all the future versions too.
Thanks,
Martin12 years ago in reply to: Apple HLS support in FlashHello Chris,
version 2.1.23 with this fix was released.
Please let us know how it works for your M3U8 videos.
Thanks,
Martin12 years ago in reply to: Using Amazon S3 signed URLsHello Jason,
thank you for the bug report.
We will look into this tomorrow.
What plugin are you using the secure Amazon S3 URLs? We would like to integrate this in our plugin.
Thanks,
Martin12 years ago in reply to: Apple HLS support in FlashHello Chris,
thank you for the bug report!
We will fix this and release a new version today.
Flash can be set as a default, but we don’t recommend that, as the HTML5 player in each browser has a better support for seeking when using normal videos served via HTTP.
We recommend that when you put in a M3U8 video, you also provide at least an alternative MP4 version of it.
Thanks,
Martin12 years ago in reply to: Issue with video checkerHello Wendy,
yes, the video warnings are for logged in admins only. That’s why it says: “Admin: Video Issues”. In next version, there will also be a tooltip on the whole video checker box, to avoid confusion.
So you probably were logged in Chrome and not logged in Firefox.
The video checker dialog can be closed the same way as you open it – by clicking the “Admin: {video status}” word in the top left corner of the player.
The fv_flowplayer_attributes WordPress filter hook was added few versions back and we will keep it. I added more about it into the FAQ as “How do I customize the control bar?” question.
Thanks,
Martin12 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
we just released version 2.1.21. If the video can’t be played without Flash and you are using iPod, iPad, iPhone or Android, it shows the message:
“Unsupported video format. Please use a Flash compatible device.”
Instead of default:
“Unsupported video format. Try installing Adobe Flash.
get.adobe.com/flashplayer”
Thanks,
Martin12 years ago in reply to: rtmp streamHello Chris,
obviously we need different RTMP URL parsing for different servers.
We released version 2.1.21 which lets you enter the RTMP streaming server and RTMP video path independently for each video.
Here’s the user guide: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/rtmp-streams
Please let us know how it works for you.
Thanks,
Martin12 years ago in reply to: Hide ‘Hit ? for help’Hello Jake,
that sounds strange, perhaps you should ask the Crazy Egg support about how they track these tooltips. Perhaps the data is not accurate, or it triggers automatically for everybody on the website.
Thanks,
Martin12 years ago in reply to: rtmp streamHello Chris,
we try to autodetect the address of your Flash streaming server. On Amazon for a video like rtmp://example.amazonaws.com/video.mp4 it’s rtmp://example.amazonaws.com/cfx/st and video.mp4 is the filename.
Please let us know what address you need to use and we will check if it works and fix our parsing if needed.
Thanks for your bug report!
Martin
12 years ago in reply to: Issue with video checkerHello Wendy,
the warning doesn’t stop your video from playing. It’s just a note for you to check your video if it plays. We had issues with the above video format and mime type in Firefox, so we added that one.
If these videos play for you, could you please let us know what operating system and Firefox version are you using? Then we can narrow down our check.
Also, there was no change on the player controls recently. Or do you mean that it’s different from version 1.x? If so, here’s how to add the play/pause button on the control bar:
add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );
function tweak_fv_flowplayer_attributes( $attrs ) {
$attrs['class'] .= ' play-button';
return $attrs;
}Just put the above code into the template’s functions.php file.
Thanks,
Martin12 years ago in reply to: Hide ‘Hit ? for help’Hello Jake,
this appears because the player supports keyboard shortcuts and also has a help screen.
You can put this into your template’s functions.php file, if you know a bit of PHP. It will disable the tooltip.
add_filter( 'fv_flowplayer_attributes', 'tweak_fv_flowplayer_attributes', 10, 2 );
function tweak_fv_flowplayer_attributes( $attrs ) {
$attrs['data-tooltip'] = 'false';
return $attrs;
}We will look into this and decide if we shouldn’t just disable the tooltip by default.
Thanks,
MartinHello Dirk,
we tested how this works.
1. Unfortunately, none of the videos loads for us on iPad once we enable the “Lock files” option of the plugin. It just says “Video file not found”.
It doesn’t matter if we use “Download type” of “Normal” or “fopen”. It doesn’t matter if the actual media item has the access restriction enabled or disabled.
There must be something wrong in the HTTP response headers. I checked these HTTP headers of these files with “Lock files” enabled and disabled. The plugin seems to add following:
Content-Description
Content-Disposition
Content-Transfer-Encoding2. Another issue is with seeking. You can’t see to a part of the video which is not yet buffered. This works nicely in the HTML5 player, as you can see what’s buffered and what’s not (Safari 5.0.4). However in HTML5 player of Google Chrome (21) if won’t let you seek even in the buffered part.
That’s simply because the file is served via a PHP script (which checks the access restriction) and it doesn’t support range requests (no “Accept-Ranges” in HTTP response headers).
Thanks,
MartinHello Ben,
when you align an image in WordPress, the text wraps around it. We used the same classes:
alignleft
alignrightIf you want to make the player use the left alignment with no text wrapping around it, you need to change “margin: 0 auto 28px;” on .flowplayer to “margin: 0 10px 28px”. Read more about margin here: Mozzila Developer Network – CSS – margin
Also, make sure you put these changes into your template’s style.css file, otherwise plugin upgrade will remove your changes. That’s the best practice for any WordPress plugin.
Thanks,
Martin12 years ago in reply to: .mov videos?Hello Graeme,
there should be no big size difference between MOV and MP4. If there is, it suggests that you used bad encoding settings – too much bitrate.
Thanks,
Martin12 years ago in reply to: Issue with video checkerHello Wendy,
this could be caused by a missing function in PHP on your localhost. Could you please look for the exact error message in your PHP error logs?
Or it might be caused by WP_DEBUG. Enabling this constant will cause WordPress to report all the PHP errors and they might break the JSON response. Please check your wp-config.php file for it.
Thanks,
Martin12 years ago in reply to: “Get Flash” notice on iOS devicesHello Sozo,
sorry about the delay here, we still want to improve this, it’s just a bit more complex than it seems.
We must not only detect iOS devices, but also put in some API hook which gets triggered once this file format error occurs – so the customized error message won’t overrule any other error messages.
Thanks,
Martin