Hello, we have a problem with the (pro version) of the FV flowplayer plugin.
We are running wordpress version 3.8 and are using the “Presso” theme.
In firefox, the audio for the video plays but the visual parts are not there. The video only plays if it is expanded to full screen, but the video is still black with sound after full screen is exited.
Videos work fine in Safari, Chrome, and Opera. Just Firefox is the issue.
Here is a link to an example:
In the admin side of WordPress, after three dots “load”, there is text in the upper left hand corner of the player that says “Admin note: Checking the video file…” and then it says “null”. The video displays just black but the sound is there, and the progress bar and other controls appear.
I’ve trawled through the support posts, so I will write some more information about our server that I think will be helpful:
– I have set the mime types in the .htaccess file
– We are running PHP 5.3.3
– Debug mode is turned off in the wp_config file
– Debug mode in the server is also disabled
– cURL is enabled
– magic quotes are disabled
-in the admin panel under FV WordPress Flowplayer settings, when I press “Check Videos”, there are no errors, and when I click “Check Template” there are no errors – unless W3 total cache plugin is enabled – in that case it says “You are using W3 Total Cache with JS Minify enabled. The template check might not be accurate. Please check your videos manually.”
– our PHP info page can be viewed here: http://www.poncho.tv/phpinfo.php
Any help would be greatly appreciated! This is an urgent problem as we are launching our (video-based) website tomorrow, and Firefox is a very popular amongst our viewers.