HTML5 Video File Not Found in IE

Hello,

I’m getting “html5: Video file not found” for https://….com/wp-content/uploads/2013/amazon_movie_cover/BMNMovies/Movies/BMN 3D Logo.mp4

Video checker shows the video information though.

Has anyone figured out why this happens in Explorer?

All of a sudden, the videos are not playing in IE today.
I cleared my browser history, my S3 Metadata settings are all set to “Content-Type: video/mp4” and my ACL is set to “Everyone” to Read (using the Firefox plugin).

The videos are working just fine in Firefox and Chrome. Did IE have an update since yesterday? (never been fond of IE) :D

Now IE just gave me a message that the video is not properly encoded. They’re all mp4’s and the content type is set to what I mention above.
Here’s the web page: http://pendocktraining.com/afp-training-canada/

Hello Debbie,

I checked the first video in IE 11.0.9600.17107 and haven’t noticed anything weird. The video encoding is ok as well.

When this happens again – could you please restart the IE browser and see if that helps? Or does a full computer restart help?

Thanks,
Martin

Let me start again.

This is the regular webpage: http://pendocktraining.com/afp-training-canada/
The videos do not play in IE (they only play in Firefox and Chrome)

SO I embedded the exact same videos ‘ON’ the page (linked to S3) to see if IE would play them:
http://pendocktraining.com/afp-training-us …and they do.

SO the problem is: IE is not playing the videos in the lightbox.

Hi Martin,
I just checked these pages on the Foliovision website with IE 11.0.9600.17107 on a Windows 7 PC and also got error messages:

On this page: http://foliovision.com/
Error message: “html5: Video file not found”

On this page: http://foliovision.com/player/how-to-use-lightbox
lightbox opens. Video doesn’t play instead there’s an error message: “Video expired. Please reload the page and play the video again.” I get this message each time, whether I refresh or leave and come back.

On this page: http://foliovision.com/player/switch-video-quality
when clicking on the video, error message says: “html5: Video file not found”

I should mention, previous to this I was on my client’s site and trying to fiddle with IE settings (i.e. pop up blocker, security etc). None of them worked. As I tried and discovered the changes didn’t work, I would change it back to the original setting.
All of a sudden, a video started to play, then another. (this happened with the all the original settings)

I closed the IE browser, went back to the client’s page and started to get error messages again. My client uses IE all the time (FYI – I do not, don’t like it much) and he said the videos were playing fine in the lightbox last week up until last Thursday when he started to get the error messages. So the problem seems to be intermittent… which makes no sense to me. ?

I will contact my client and his marketing guy today to ask about the versions etc.

I just installed it Martin. Sometimes the videos play in IE, sometimes they ‘hang up’ and don’t, sometimes they play behind the button image, sometimes when you click to “pause” – it shows the webpage (as if it was in an iframe) instead of being able to click next for the next video.

…and sadly… now the videos start automatically (even though I didn’t/don’t have it set to do that AND it bounced the logo back to the bottom left side of the screen even though the coding is still in the CSS to put it in the upper right corner. :(

Hello Debbie,

the videos start automatically when used in lightbox. It only applies to the first video which you open and we believe that makes the most sense, as when you click a video, it just plays and you don’t have to click twice. So that is not a defect.

Regarding the logo position – could you please double check you put the CSS rule into your theme stylesheet, rather than editing the plugin files?

Thanks,
Martin

Hello Debbie,

I just realized that #content won’t work for lightbox. You have to also add another selector with #colorbox.

So it will look like:

#content .flowplayer .fp-logo, #colorbox .flowplayer .fp-logo  {

top: 10px;

right: 10px;

bottom: auto;

left: auto;

}

Are you saying the situation with IE is worse than before? I would recommend you at least close the browser and open it again. Also clear the browser cache. My experience is that if browser gets confused by some video, it might not play any other unless restarted.

Also, do you have Flash installed at all?

Thanks,
Martin

Hello Debbie,

if there are strange issues, they disappear after restart. I stopped believed in restarting some time ago, but now with HTML5 video in Internet Explorer… it might help.

Also, if you get into strange CSS issues, it’s often best to just use the validator on the file which you edited: http://jigsaw.w3.org/css-validator/

Thanks,
Martin