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HTML5 Video File Not Found in IE

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › HTML5 Video File Not Found in IE

  • Leslie S. 5 years, 12 months ago

    Hi there,
    I have movies that are not playing in Internet Explorer 10 and I’m getting the error message, “html5 video file not found.”
    I checked and the Amazon S3 meta data is set for “video/mp4.”

    I also updated the .htaccess file following your instructions:
    AddType video/mp4 .mp4
    AddType video/webm .webm
    AddType video/ogg .ogv
    AddType application/x-mpegurl .m3u8
    AddType video/x-m4v .m4v
    AddType video/mp4 .mov
    # hls transport stream segments:
    AddType video/mp2t .ts

    The movies play in all browsers except IE 10. Is there anything else I can try?

    Thank you,
    Leslie

Viewing 20 replies - 1 through 20 (of 20 total)
  • Martin 6 years ago

    Hello Leslie,

    you should check if your inserted the [fvplayer…] shortcode into some tag by accident. It should be on a new line to prevent issues like this. If you find the tag which is causing this, we can probably check for it and remove it by our plugin and make it more resilient that way.

    You can also run a validator on your HTML to find issues like this.

    Your htaccess has no effect on the Amazon S3 videos. Your “video/mp4” mime type is the correct one.

    Thanks,
    Martin

    blackmovienetwork 6 years ago

    Hello,

    I’m getting “html5: Video file not found” for https://….com/wp-content/uploads/2013/amazon_movie_cover/BMNMovies/Movies/BMN 3D Logo.mp4

    Video checker shows the video information though.

    Martin 6 years ago

    Hello blackmovienetwork,

    could you please post the actual [fvplayer] shortcode you are using?

    Is the video still not playing, or was it just temporary?

    I’m seeing no issues with the codecs used and the video plays for me.

    Thanks,
    Martin

    Debbie 6 years ago

    Has anyone figured out why this happens in Explorer?

    All of a sudden, the videos are not playing in IE today.
    I cleared my browser history, my S3 Metadata settings are all set to “Content-Type: video/mp4” and my ACL is set to “Everyone” to Read (using the Firefox plugin).

    The videos are working just fine in Firefox and Chrome. Did IE have an update since yesterday? (never been fond of IE) :D

    Martin 6 years ago

    Hello Debbie,

    please use the video checker to report the exact video which is causing the issues. Here’s how: http://foliovision.com/player/faq#properties-built-checker-report-playing

    Thanks,
    Martin

    Debbie 6 years ago

    Now IE just gave me a message that the video is not properly encoded. They’re all mp4’s and the content type is set to what I mention above.
    Here’s the web page: http://pendocktraining.com/afp-training-canada/

    Debbie 6 years ago

    Hi Martin,
    I embedded the first 4 videos into a different page (without the lightbox) and they’re playing ok in IE.
    http://pendocktraining.com/afp-training-us

    Seems IE’s issue is with playing the videos in the lightbox.

    Martin 6 years ago

    Hello Debbie,

    I checked the first video in IE 11.0.9600.17107 and haven’t noticed anything weird. The video encoding is ok as well.

    When this happens again – could you please restart the IE browser and see if that helps? Or does a full computer restart help?

    Thanks,
    Martin

    Debbie 6 years ago

    Martin – are you telling me that the videos on this page are working in IE? http://pendocktraining.com/afp-training-canada/

    They weren’t working for my client yesterday, or his marketing guy or for myself (I live in a different city).

    I just turned on my computer for the day and they’re still not working for me in IE.

    Debbie 6 years ago

    Let me start again.

    This is the regular webpage: http://pendocktraining.com/afp-training-canada/
    The videos do not play in IE (they only play in Firefox and Chrome)

    SO I embedded the exact same videos ‘ON’ the page (linked to S3) to see if IE would play them:
    http://pendocktraining.com/afp-training-us …and they do.

    SO the problem is: IE is not playing the videos in the lightbox.

    Martin 6 years ago

    Hello Debbie,

    could you please test the videos in IE in lightbox here?

    I now tested your videos in IE 11.0.9600.16428 and I’m having no issues. I can open the first video, play it, then go to next video by clicking the “Next” button in lightbox, seek in the video and so on.

    If you could post the exact client’s IE + Windows version combination, that would be perfect.

    Also, could you please afterwards try to enable Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Prefer Flash player by default? It’s not something we would suggest otherwise, but it might be good for troubleshooting.

    Thanks,
    Martin

    Debbie 6 years ago

    Hi Martin,
    I just checked these pages on the Foliovision website with IE 11.0.9600.17107 on a Windows 7 PC and also got error messages:

    On this page: http://foliovision.com/
    Error message: “html5: Video file not found”

    On this page: http://foliovision.com/player/how-to-use-lightbox
    lightbox opens. Video doesn’t play instead there’s an error message: “Video expired. Please reload the page and play the video again.” I get this message each time, whether I refresh or leave and come back.

    On this page: http://foliovision.com/player/switch-video-quality
    when clicking on the video, error message says: “html5: Video file not found”

    I should mention, previous to this I was on my client’s site and trying to fiddle with IE settings (i.e. pop up blocker, security etc). None of them worked. As I tried and discovered the changes didn’t work, I would change it back to the original setting.
    All of a sudden, a video started to play, then another. (this happened with the all the original settings)

    I closed the IE browser, went back to the client’s page and started to get error messages again. My client uses IE all the time (FYI – I do not, don’t like it much) and he said the videos were playing fine in the lightbox last week up until last Thursday when he started to get the error messages. So the problem seems to be intermittent… which makes no sense to me. ?

    I will contact my client and his marketing guy today to ask about the versions etc.

    Martin 6 years ago

    Hello Debbie,

    could you please install FV Flowplayer version 2.2.7.9 from here? It’s our latest development version which will be released in a day or two as 2.2.8.

    http://foliovision.com/downloads/fv-wordpress-flowplayer-2.2.7.9.zip

    It will make sure IE11 will prefer Flash for MP4 videos. I don’t see any other solution, at least for now. It will still play without Flash though. I believe only small percentage of IE users experienced the issues which you did.

    Thanks
    Martin

    Debbie 6 years ago

    I just installed it Martin. Sometimes the videos play in IE, sometimes they ‘hang up’ and don’t, sometimes they play behind the button image, sometimes when you click to “pause” – it shows the webpage (as if it was in an iframe) instead of being able to click next for the next video.

    …and sadly… now the videos start automatically (even though I didn’t/don’t have it set to do that AND it bounced the logo back to the bottom left side of the screen even though the coding is still in the CSS to put it in the upper right corner. :(

    Debbie 6 years ago

    FYI – so far I have the following info:

    Client is using:
    IE version 11.0.9600.17107 on Windows 7 PC

    I’m using:
    IE version 11.0.9600.17107 on a Windows 7 PC

    I also tested with my old personal laptop:
    IE 9.0.8112.16421 on Windows Vista
    (Chrome & Firefox ok)

    I also see that there on the microsoft.com website that there was a security update for IE on May 13. Could that be what’s causing the problem?

    Martin 6 years ago

    Hello Debbie,

    the videos start automatically when used in lightbox. It only applies to the first video which you open and we believe that makes the most sense, as when you click a video, it just plays and you don’t have to click twice. So that is not a defect.

    Regarding the logo position – could you please double check you put the CSS rule into your theme stylesheet, rather than editing the plugin files?

    Thanks,
    Martin

    Debbie 6 years ago

    Martin, I realize that. I was just pointing out what the differences were with the previous version I had.
    re: the CSS
    yes, last week I put it in our own theme’s CSS. I just checked, and it’s still there. The way I fixed it last week was to insert the image from the WP library and told it to right-justify. I just tried that again and it doesn’t work this time.

    The IE issue has now just gone crazy. (see post above immediately following yours)

    Martin 6 years ago

    Hello Debbie,

    I just realized that #content won’t work for lightbox. You have to also add another selector with #colorbox.

    So it will look like:

    #content .flowplayer .fp-logo, #colorbox .flowplayer .fp-logo  {
    top: 10px;
    right: 10px;
    bottom: auto;
    left: auto;
    }

    Are you saying the situation with IE is worse than before? I would recommend you at least close the browser and open it again. Also clear the browser cache. My experience is that if browser gets confused by some video, it might not play any other unless restarted.

    Also, do you have Flash installed at all?

    Thanks,
    Martin

    Debbie 6 years ago

    Hi Martin,
    Yes, I have flash installed (it just did an update on Saturday).

    However, I just spoke to my client and the videos are all working for him in IE – so let’s just ignore what’s happening on my computer. :)

    re: the logo
    *sigh* no, the code up above isn’t working.
    This is an issue for us because it covers some mouse movements in our screencasts

    Martin 6 years ago

    Hello Debbie,

    if there are strange issues, they disappear after restart. I stopped believed in restarting some time ago, but now with HTML5 video in Internet Explorer… it might help.

    Also, if you get into strange CSS issues, it’s often best to just use the validator on the file which you edited: http://jigsaw.w3.org/css-validator/

    Thanks,
    Martin

Viewing 20 replies - 1 through 20 (of 20 total)
Reply To: HTML5 Video File Not Found in IE



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