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Hi team,
I’m having customer complain that they cannot view my videos.
After some digging with them, turns out it is only in Chrome on Android that has the issue.
Here’s a page with an example: https://www.loveatfirstfight.com/speed-test/
I turned off all caching on this page, but normally I use WP-Rocket.
I’m running FV player Version 6.3.11 and FV Player PRO Version 0.9.9
Any ideas would be greatly appreciated.
Thanks
Bruce
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Hello Bruce,
your plugin versions are really old. I checked the above on Android 5.5.1 with Chrome 72 and I could see the play button perfectly fine. So I’m not sure what could be the issue. In general there are not many differences in different Android versions as soon as the Chrome version is the latest one.
What Chrome version did your user use? I can double check if that one works on the latest FV Player version.
Thanks,
MartinHi Marin,
Thanks for the quick response.
My client is using Chrome on a Samsung note 9, a new phone. I am using Chrome (latest) on a Samsung Note 8 and get the same issue.
Here is a screenshot that the client sent me:
https://www.screencast.com/t/MJ5HRkb6wWYou can see that the play button does not show.
I haven’t updated my FV Player because I would need basically buy the plugin again just to update it, and I already spent $75 on it. Am I correct in thinking that, or is there a way to update the free version and still keep the pro version?
Thanks
Bruce
Hello Bruce,
the issue might be related to autoplay. Please try to disable that. You can also see how YouTube autoplay works on your mobile with FV Player 7 here: https://foliovision.com/player/demos/youtube-autoplay
You can renew the FV Player license at about 2/3 of its price. If you only update the free version we can’t guarantee it will work with the old Pro plugin.
Thanks,
MartinHi Martin,
Thanks again for the quick reply.
With autoplay set to off, the player still does not load the play button or play when I tap it. I’ve used a Chrome incognito browser on my Samsung Note 8 and can replicate this every time.
Any other ideas?
Also, I see no update link in my WP-PLUGINS screen for the Free player. How do I update that? See attached file.
Thanks again,
Bruce
Hello Bruce,
are you getting the same issue on https://foliovision.com/player/demos/youtube-autoplay too? I tried that one on Chrome with incognito mode on Samsung Galaxy 8 with Android 7.1 and it works well. And no issue with https://www.loveatfirstfight.com/speed-test/ either. But Chrome was on version 68.
The update to FV Player 7 is blocked on purpose to make sure you won’t get to a FV Player 7 + old FV Player Pro combination which might not work properly.
Thanks,
MartinMartin, I can watch your video fine on my Samsung Galaxy Note 8 using Chrome. I’ve attached a screenshot from my phone of what I see on my webpage.
Hello Bruce,
currently we don’t have FV Player 6 running anywhere, so I’m not sure if it’s a bug in FV Player 6 which occurs with your Android phone, or if it’s your website.
The video and mobile technologies do change which is why there is a renewal fee on the FV Player license. In comparison to many other Pro plugins it’s a very fair deal as there is a discount for existing users too.
Thanks,
Martin
