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After purchasing this product: https://petermather.com/product/kings-of-the-north-the-search-for-the-last-of-the-ice-bears/ the resulting checkout order details shows “Error: Failed to obtain the video link.”
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Also, in the resulting email, the link to watch the video shows up as x-webdoc://FF847BC8-F468-4209-A912-165A00655A63?order=3594&payment_key=
Hello Jan,
Please confirm that you created Pay Per View using FV Player editor as shown here: https://foliovision.com/player/membership-ppv-elearning/ppv/woocommerce#using-pay-per-view-with-shortcode-editor
Please check the resulting WooCommerce product in wp-admin -> Products. When you open it for editing, does it have the “FV Player Pay Per View” box with “This Pay Per View works with Player ID” information?
When you open the order details in wp-admin -> WooCommerce -> Orders does it have the “FV Player Pay Per View Access” box?
Last thing that should help us figure this out is using the “Export” functionality for your player on wp-admin -> FV Player screen, here’s how: https://foliovision.com/player/tools/importing-exporting-players Please send over the output.
Thanks,
Martin
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I redid the product exactly as instructed. https://petermather.com/product/pay-per-view-watchvtot61_xc9hu/
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Yes, it shows Player ID:9
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No, the order does now have the FV Player Pay Per View Access.
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Hello Jan,
Please make sure the player is posted in some post or page.
The page or post (or other post type) where it’s stored should show in wp-admin -> FV Player -> “Embedded on” column.
If the player is already posted in some post or page, please let us know what post editor your are using. If it’s not posted in the main content field, but in some special content field added by some other plugin, it might cause this issues as well.
Please let us know.
We will think about how we could make this easier.
Thanks,
Martin -
