-
Hi there,
We have an urgent playback issue.
Anyone who updated their iPhone to iOS 18 is getting the same error on every video. ‘html5: file not found’.
This only happens on iPhone, iOS 18, in safari.
It happens with every video in our Vimeo library.
There are no issues on dekstop.Can you please help me resolve this issue?
Thanks,
Tom
-
-
Hello Tom,
We are not running into this issue. I tested with iOS 18.1.
Could you please create a test page where we can see the issue? I wonder if the issue could be specific to your video.
Thanks,
Martin
Hi Martin,
Thanks for your response.
You can test it on any video page on our website.
For example: https://zwijgenisgeenoptie.be/benedikte-zitouni/I updated to IOS 18.1 and still get the same issue.
I know of two other people using the same device and OS, having the same issue.Thanks,
Tom
Hello Tom,
I see the issue on your website, but I was not able to reproduce it anywhere else.
What I see on your website is a “Beluister preview” button that I hit and then the video plays in a bar at the bottom of the page.
Please try to post the video on a separate page where the player will appear on the page without such button and will have a standard size.
Another thing to try is to disable wp-admin -> FV Player -> Settings -> Hosting -> Vimeo -> Turbocharge Ajax loading.
Thanks,
Martin
Hello Tom,
We did some experiments and found that this is related to the subtitles loaded with the video.
Please try to upgrade to iOS 18.1.1 to see if the issue goes away on your website.
Thanks,
Martin
Hello Tom,
We found the issue now – please disable wp-admin -> FV Player -> Settings -> Mobile Settings -> “Use native fullscreen on mobile”. Then the videos will play on iOS 18.
Somehow iOS 18 does not like how we put in these subtitles for the native fullscreen mode.
We are looking into it.
Thanks,
Martin
It works!
Thanks a lot for your help.
Hello Tom,
FV Player 8.0.11 fixes this issue.
We also back-ported the fix to FV Player 7. It’s available in FV Player 7.5.49 which is out for both the base plugin and FV Player Pro.
With this fix you can keep using “Use native fullscreen on mobile” setting and the videos will play on iOS 18. The issue would only occur when using that settings and trying to play a video with subtitles.
Thanks,
Martin
