-
Hi,
I am currently upgrading my site and using a parallax theme by Themify which has a drag and drop builder.The issue is when I add the video short code directly into the builder module on the parallax home page it breaks the builder.
I can insert the short code on pages, posts and portfolios that open perfectly on the parallax home page and the builder works.
The Themify support team suggested I contact you.
Cheers,
Rolf
-
-
Hi Rolf,
That’s very kind of Themify. Unlike Themify, our code is in full compliance with the WordPress codex and development guidelines. You’ll note our code runs everywhere except in their building.Frankly, Themify should fix their builder or better yet use the built-in customiser technology encouraged by WordPress.
But we’re nice people and will take a look on Monday or Tuesday to see where the issue lies exactly.
Thanks for being part of Foliovision!
Making the web work for you, Alec
Thanks for your reply Alec,
I really love the service you guys give, and I absolutely love the FV Flowplayer.
Cheers,
Rolf
Hi Alec,
Further to the above, I am happy to pay for pro support if required.
Most of our work for clients is video based and the FV Flowplayer has not let us down for over five years.
Cheers,
Rolf
Hello Rolf,
could you please send us a link where we can see the issue? Do you mean our plugin breaks the front-end display or does it break the editor? Does the editor provide a WYSIWYG view of insterted videos?
Thanks,
MartinHi Martin,
If I add the short code in the editor the builder function stops working, but if I delete the short code the builder works again.
The editor has the normal WordPress WYSIWYG and code functionality.
I currently have the site in maintenance mode with a coming soon splash page, how can I share my login credentials privately?
Cheers,
Rolf
Hello Rolf,
please share it with martinv@foliovision.com using LastPass. LastPass is a utility for secure sharing of login information. We created a step by step illustrated guide for it here: https://foliovision.com/sharing-sensitive-information
Thanks,
MartinHello Rolf,
unfortunately I can’t read the secure note you created. It seems like my LastPass crashed during the processing. Could you please share it again?
Could you please also describe where I can see the issue in your wp-admin?
Thanks,
MartinHello Rolf,
I posted a [fvplayer] shortcode into the “Flowplayer Test Module” and I can see it playing. However when I saved the changes, there was no indication of the save being finished and when reloaded, the video was there but I couldn’t open the editing anymore.
I can see some errors on the JavaScript console, so it’s hard to tell what exactly is wrong. Enabling wp-admin -> Parallax -> Themify Settings -> Themify Builder -> “Exclude Video module” didn’t helped.
We are currently upgrading our plugin to Flowplayer 6 core and I think this will help, at least my basic tests indicate it will.
Could you please replace the file wp-content/plugins/fv-wordpress-flowplayer/flowplayer/fv-flowplayer.min.js with this one and see if that helps? https://raw.githubusercontent.com/foliovision/fv-wordpress-flowplayer/dev/flowplayer/fv-flowplayer.min.js
Thanks,
MartinHi Martin,
Thanks for all your help, I replaced the JS file but there still is an issue.
With the flowplayer short code inside the module the builder breaks but when the short code is be deleted the builder work again.
Cheers,
Rolf
Hello Rolf,
could you please try to refresh your browser cache?
It worked for me this time. I’m noticing that the when the Themify Builder edit mode is turned off, our player doesn’t load properly (we will put an exclusion there), but the editing itself works now. What that means is that we need to finish our upgrade of core Flowplayer to version 6.
If you use any of our pro features, you will have to revert the fv-flowplayer.min.js file to what it was.
Thanks,
MartinThanks Martin,
At least I know there is going to be a resolution to the issue.
Do you have any sort of timeframe as to when the upgrade will be?
Hope all is well in Bratislavia, it is cold and wet her in Melbourne.
Cheers,
Rolf
Hello Rolf,
we hope to finish upgrading to Flowplayer 6 at the start of next week.
The weather is pretty hot in Bratislava, with no clouds. I hope it stays that way!
Thanks,
Martin
