Hello Alessandro,

you should be putting the CSS into your theme stylesheet. We recommend that you never modify any plugin CSS as you will loose your changes in a plugin update. style-1.css is our special CSS where we put the plugin CSS and the skin settings – to prevent CSS rules in HTML header.

Thanks,
Martin

Hello Amie,

I see that there is a FV Flowplayer license with email address matching Maverick-nyc.com but not domain entered, so I entered it now. That solves the logo issue.

I don’t see the plugins settings screen – apparently “User” doesn’t have the permissions to access it. I was able to install latest version of FV Player Pro from a ZIP file though.

I see that it doesn’t work for your custom post type which shows up in a slider: http://maverick-nyc.com/wp-admin/post.php?post=110&action=edit

To debug this I wanted to create a draft post to preview it, but I don’t see any content which I post. The HTML is completely broken here: http://maverick-nyc.com/?p=153&preview=true

Thanks,
Martin

Hello Alessandro,

I realized we don’t have to do anything. Simply use some CSS like this:

.flowplayer.is-live.is-error .fp-message {
display: none;
}
.flowplayer.is-live.is-error .fp-waiting {
display: none;
}
.flowplayer.is-live.is-error {
background-image: url(images/live-stream-down.jpg) !important;
background-size: contain !important;
}

Thanks,
Martin

Hello Raylene,

I had a look, but I’m not sure why it won’t work. Could you please try:

1) Rename the file to twitter-tour.mp4 – no blank space or +. We didn’t had issues with it on our second video which is in Sidney though: https://foliovision.com/player/demos/amazon-signed-urls

2) We upgraded our plugin to use Amazon AWS Signature version 4. To use the version 2, just switch the “Region” field to “Select the region”. It might work that way.

Thanks,
Martin

Hello mrcanoa,

in your code you should specify that you are interested in .flowplayer elements inside of the content which just received the Ajax content. Or you can check all the .flowplayer elements in an “each” loop and if there is no data(‘flowplayer’) on it, load it:

jQuery(‘.flowplayer’).each(function() {
if( !jQuery(this).data(‘flowplayer’) ) {
jQuery(this).flowplayer();
var fp = jQuery(this).data(‘flowplayer’);
fp.play();
}
});

Othwerwise it affects all the players on the webpage and strange issues might occur.

Also, if you are using FV Player Pro, make sure you upgrade to 0.3.1.1.

Thanks,
Martin

Hello Gergely,

thank you for the suggestion, I think we could add an interface which would change the qsel=”true” shortcode option to something like:

qsel=”-270p,-360p,-720p” and then only show these options.

We will discuss this in our team.

Thanks,
Martin

Hello rootttal

this was answered here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/getting-template-check-errors

Thanks,
Martin

Hello Craig,

we are using [fvplayer src="https://cdn.foliovision.com/videos/dominika-960-31.mp4" mobile="https://cdn.foliovision.com/videos/dominika-mobile.mp4" splash="https://cdn.foliovision.com/video/burning-hula-hoop-girl-dominika.jpg" splashend="show"] here and it works: https://foliovision.com/player/demos/splash-image-end

What does your shortcode look like?

Thanks,
Martin

Hello smith234,

could you please post your replies here, so we don’t have to always re-post them?

You should be using the same tracking code. You can load the Events display and then you can check all the video tracking there. It doesn’t mix up with the rest of we site stats.

See steps 5. here: https://foliovision.com/player/google-analytics-flowplayer

Thanks,
Martin

Hello George,

the filter which takes care of that is located in the plugin, so when your turn off the plugin, it can’t affect your website. Are you sure you cleared your WordPress cache?

You can try visiting Settings -> Permalinks and just re-saving it as well.

Thanks,
Martin

Hello Alessandro,

here is our first experimental demo: http://foliovision.com/player/demos/mpeg-dash

If you see a cartoon video, the MPEG DASH works for your. If you see our homepage video, then it’s not supported by your browser.

Thanks,
Martin

Hello mrcanoa,

we have re-worked the Vimeo video loading, so it might have changed things a bit. Where can we see your script in action? Are you loading content in Ajax?

Thanks,
Martin

Hello smith234,

I checked your “Video Lost Sheep” video and I can see this one: UA-3…2-4

While the website uses: UA-3…2-1

Are you sure it’s the same in settings?

Thanks,
Martin

Hello Xenia,

what is the video file length? Are you forcing a certain expiration time? Have you tried to download the video to your computer and play it offline?

Thanks,
Martin

Hello smith234,

please check your tracking code in FV Flowplayer. See step 4. here: https://foliovision.com/player/google-analytics-flowplayer

Is it the same as what you use for the website?

Thanks,
Martin

Hello Alessandro,

technically the live stream has no end, it can only be turned off. We could add a special class to the player element when we detect it’s not responding – that’s the error message you pasted. Then you could put in some image using CSS. Would that work for you?

Thanks,
Martin

Hello Alessandro,

could you please send over a sample of such XML file? Then we can have a look at Flowplayer MPEG-DASH support with it.

Thanks,
Martin

Hello Malcolm,

please get the latest FV Player Pro from https://foliovision.com/login -> My Products -> Extension -> FV Player Pro. You are using version 0.1.5.1 and the current version is 0.3. The autoupdates should work for you from now on.

Thanks,
Martin

Hello Bruno,

I don’t see that error, could you please explain some more about how to get it?

It should not break anything as it’s in an event handler – what malfunction are you noticing? Please let us know.

Thanks,
Martin

Hello John,

please check Settings -> FV WordPress Flowplayer -> Vimeo (Pro) -> “Remove Vimeo information from player element title” to hide the “Vimeo” in the label.

This is used for Google Analytics tracking. So I guess we should only set this if Google Analytics tracking is actually used.

Thanks,
Martin

Hello John,

thank you for the bug report, we will fix it.

Feel free to drop in more notes if you find anything else, thank you!

Martin

Hello John,

FV Player Pro 0.3 is out: https://foliovision.com/2015/05/vimeo-channel-player

The AB loop feature is included, although is not exposed much. Just add ab=”true” to your [fvplayer] shortcode by hand and you will get the AB loop feature working. The reset button is not there yet.

Please let us know if you notice any issues.

Thanks,
Martin

Hello Diego,

please let us know if there is anything else. Also, thank you for reporting the issue, we will do some final testing and release the new version.

Thanks,
Martin

Hello Diego,

I made you are beta tester in our licensing, after logging in to https://foliovision.com/login you can get the latest beta version of FV Player Pro.

It improves the Vimeo loading, the videos are parsed as your progress through the playlist, it doesn’t load all of them at once. I think that’s what causes your playlist to fail. The ones which are private will still fail, you must enable your domain in the embedding settings on Vimeo.

Thanks,
Martin

Hello Diego,

sorry about your trouble. We started using one of the Vimeo API libraries and now it looks like it’s depending on cURL which you don’t have installed. Here’s how to install it, your server support should have no problems with it: http://askubuntu.com/questions/9293/how-do-i-install-curl-in-php5 Once it’s installed, the issue will be fixed.

Other possible fix:

You included part of your error log – that was related to saving a post. You can avoid that by commenting out the “add_action( ‘save_post’, array( $this, ‘save_post’ ) );” line in wp-content/plugins/fv-player-pro/fv-player-pro.php

What failure are you noticing when playing the video? Perhaps commenting out “add_filter( ‘fv_flowplayer_checker_time’, array( $this, ‘youtube_duration’ ), 10, 2 );” in the same file will help.

Thanks,
Martin

Hello John,

thank you for the feedback! We fixed the full-screen mode: https://foliovision.com/player/demos/user-ab-loop

If you want to see the rest of the video, you can seek past the “B” (loop end) marker, it will play until the end of video. Then if you play the video again, it will start at the “A” (loop start) marker and loop the selection again.

We also added previews – when you drag the loop markers, you will get a smaller preview to see what part of video is the marker in. These won’t work in Flash though.

Thanks,
Martin

Hello Phil,

great, thank you for the troubleshooting, I’m able to reproduce the issue. The problem is postboxes.add_postbox_toggles() in wp-ulike/admin/classes/js/statistics.js. I reported this bug to the plugin author here: https://wordpress.org/support/topic/breaks-postboxes-of-other-plugins?replies=0#post-6887650

Thanks,
Martin

Hi Phil,

I see that it’s a JavaScript error. I’m pretty sure we heard of that before.

There must be some fatal JavaScript error in your wp-admin. Do you see anything on the browser JavaScript error console? Here’s how you can get to it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

Good trick with the Chrome developer tools though, you probably already noticed the JavaScript error, could you please let us know what it is?

Thanks,
Martin

Hello Tim,

thank you for the suggestion, we are discussing what playlist options should be available.

Thanks,
Martin

Hello aspirenetwork,

you should first debug if $(‘.flowplayer’) gives you the instances you expect. Then only call flowplayer() on it as a test. The play arrow should appear on it and you should be able to click.

In case there are multiple matches elements, call flowplayer() for each one independently (you can use each() with a callback) and call load() only for the first one if it should autoplay.

Thanks,
Martin

Hello Gergely,

I’m not sure what could be causing the fancy quotes (the special versions of ” symbol) to come out of our “Add FV WP Flowplayer” function. Something like this might happen if you copy-paste the shortcode from some manual though.

It must be some plugin or a theme conflict. If you could try to replicate the behavior on a fresh new site with just your theme on it, that would be very helpful.

New version of FV Flowplayer will feature a code to strip these fancy quotes from shortcode attributes as a safeguard. Too bad WordPress Shortcode API doesn’t handle this.

Thanks,
Martin

Hello smith234,

could you please check our How to use Google Analytics with FV Flowplayer guide here? https://foliovision.com/player/google-analytics-flowplayer

It has a lot of screenshots so you should be able to figure out if you made a mistake somewhere. The setup is easy, you are probably just not using the complex Google Analytics screens properly.

Please let us know if there is any part of the guide that is causing issues.

Thanks,
Martin

Hello Gregory,

could you please paste the exact shortcode which you are using? The content of the popup might matter here.

I tested some simple popup content and it works.

Thanks,
Martin

Hello smithh234,

your FV Player Pro is installed in a directory named fv-player-pro-1, so I guess FV WordPress Flowplayer is failing to detect it.

Is it just the error message or are you having other issues as well?

Thanks,
Martin

Hello smith234,

thank you notifying us about the broken sharing, it was caused by our improved Google Analytics tracking in 2.3.13. We will release version 2.3.14 which fixes this today.

Regarding the slow HD streaming, we had a similar report here: https://foliovision.com/support/fv-wordpress-flowplayer/troubleshooting/vimeo-videos-taking-too-long-to-load#post-4957

Brand new version of core Flowplayer should be out in a couple of weeks, so we can check this then it’s out.

Do you have the same experience when you check Settings -> FV WordPress Flowplayer -> Sitewide Player Defaults -> Prefer Flash player by default? I’m noticing that new version of Firefox has some bugs in MP4 playback (sends excessive amount of HTTP 206 requests on random seek), so I’m going to report that to Firefox developers.

Thanks,
Martin

Hello Brendan,

it works for me like this:

[fvplayer rtmp="rtmp://example.cdn.clearcable.net:1935/icilive" rtmp_path="example" live="true"]

It was no clear with part is the connection URL and which is the file. So I checked both of these for server:

rtmp://example.cdn.clearcable.net:1935
rtmp://example.cdn.clearcable.net:1935/icilive

And both of these for file:

icilive/example
icitv

Normally if the stream has an extension it can be written in this form:

rtmp://example.cdn.clearcable.net:1935/icilive/mp4:example

And then the “mp4:” breaks it into connection URL and stream name.

Thanks,
Martin

Hello Seyed,

higher “Level” number means more complex compression is used. That means older devices might not be able to play it or might not support it at all.

For a 1280×720 pixel video using baseline profile and 3.1 level should be enough, if you use a reasonable bitrate, such as 2500 kbps.

I would suggest you use Adobe Premiere to generate a high-quality file with little compression and then try using that in HandBrake and compare the quality.

Thanks,
Martin

Hello Mike,

the guide of checking events for each video (how far did the playback went) is available at https://foliovision.com/player/google-analytics-flowplayer -> “How many users start to watch a video and how many of them watch the full video?”

Thanks,
Martin

Hello smith234,

I checked it out.

The sermon editing can be seen on “Sermon Details” and “Sermon Files” screenshots here: https://wordpress.org/plugins/sermon-manager-for-wordpress/screenshots/

The problem is that none of these fields is the post_content so the save_post action hook doesn’t process it – our plugin expects the [fvplayer] shortcode to be in post_content when parsing the splash screens.

So you need to add the splash screens by hand or you can ask the plugin author to start using the post_content for the sermon description and then put [fvplayer…] into it.

Next, the player worked for me (I tried some Vimeo video as well) when I put the [fvplayer…] shortcode into the “Video Embed Code” field. Could you please try that?

It wouldn’t work in “Description” field. That’s another side effect of not using post_content for the “Description” which effectively is the post content.

Thanks,
Martin

Hello Mike,

new version of FV WordPress Flowplayer will send following events to Google Analytics:

* Video start
* Video first quartile
* Video second quartile
* Video third quartile
* Video complete

This should help with your video playback stats.

Thanks,
Martin

Hello Ron,

we made you a beta tester in our system, so you can now get our latest stable beta version of FV Player VAST by clicking the (beta) link in https://foliovision.com/edit -> My Products -> FV Player VAST.

This will give you a fv-player-vast-beta.zip file. It’s advisable to install this version, but keep the original one deactivated so you can then switch back to it if you find a big issue.

With basic videos (mp4 video, directly linked) it works for us in:

* iPad with iOS 5.1.1, iOS 7.0.1, iOS 8.1
* iPhone with iOS 6.1.6 and iOS 7.0.1 – won’t play the ad if it’s skippable, but the playback works
* Android 4.3 with Chrome 39.0.2171.93
* Android 4.3 with built-in browser – doesn’t play the ad, but the playback works

I checked your site and you are using a VPAID ad. Mobile will only work with HTML5 VAST ad. Simply put up the VPAID Flash ad as the first one in Settings -> FV Player VAST and then put in the HTML5 ad as second by using “Add more”. Mobile device will know if won’t play the Flash ad, so it will skip to the HTML5 ad.

If your VPAID ad returns empty, desktop browsers with Flash will get to the HTML5 ad as well.

You can use the following VAST ad for testing: https://pubads.g.doubleclick.net/gampad/ads?sz=640×360&iu=/6062/iab_vast_samples/skippable&ciu_szs=300×250,728×90&impl=s&gdfp_req=1&env=vp&output=xml_vast2&unviewed_position_start=1&url=%5Breferrer_url%5D&correlator=%5Btimestamp%5D

Thanks,
Martin

Hello John,

we started work on the speed buttons/slow motion. This can be already achieved using Shift + Left and Right arrow, but we will add buttons for it.

Thanks,
Martin

Hello John,

thank you for the bug report!

We are actually reworking this part of the code. We will prioritize this fix to make sure this works for Android.

Thanks,
Martin

Hello newcalmedia,

Will waterfall-loading of ads help? See step 6. here: https://foliovision.com/player/vast/player-vast-use

Could you please tell us more about the issue? You are using the VPAID ads which use Flash, so there should be no issue with media file compatibility. I’m seeing the error: “No ads were found in the ad response. At least one ad is required to be able to load or play. errorCode: 1001” Which means there is no ad available to play, at least in our country.

Also, the celebrity20.com site appears to use LiveRail, not Tremor video ads.

Thanks,
Martin

Hello newcalmedia,

I don’t see the media_id in your URL, just the following:

LR_PUBLISHER_ID
LR_SCHEMA
AUTOPLAY
LR_VIDEO_ID
LR_VERTICALS

Could you please send us a URL where we can see the issue?

Thanks,
Martin

Hello Matthew,

could you please try to add the following into your CSS? It appears your template puts in height: auto and that causes the issue.

.fv_ima_adDisplayContainer object {
height: 100%;
}

Looks like our plugin should be adding that automatically.

Thanks,
Martin

Hello smith234,

are you seeing the update now? The WordPress plugin updates are cached, so it might take a while until it appears. You can always just download a fresh ZIP file for FV Player Pro from https://foliovision.com/edit

Unfortunately Vimeo Pro MP4 file URLs are not currently supported for quality switching as the file signature is changed for each quality version. Are you having issues with our Vimeo integration? https://foliovision.com/player/how-to-use-vimeo-pro Or is it just the issue with your Sermon plugin? Please let us know.

Thanks,
Martin

Hello Seyed,

1) Adobe Premiere export – you need to adjust “Profile” to “Baseline” and “Level” to “3.0” or “3.1” if it’s HD video. All of that is in the encoding guide, although for a different piece of software.

2) Videos sometimes don’t play – do you mean that it’s stuck in the loading phase, or that clicking the player does nothing?

Looking at http://breakupprogram.com/test/ – the page sometime takes minutes to load. That could explain the issue as playing a protected video from CloudFront require an AJAX request sent to your website. Are you on a shared hosting server? Please check with your tech support if it’s overloaded. You can try a WordPress cache plugin, such as Hyper Cache. I believe we already mentioned this issue.

3) Videos sometimes play with no sound – please let us know what browser (and version) you are using on what OS. Please let us know what version of Flash you are using: http://www.adobe.com/software/flash/about/

4) Player closes instantly – please send us the exact URL where we can see the issue.

5) Videos freezing for 10 minutes – please send us the exact URL where we can see the issue.

Thanks,
Martin

Hello Craig,

please check Settings -> Foliopress WYSIWYG -> Path to images on your web server. If it’s empty, try to enter something like /images/ and then make sure your images folder in your web root (probably public_html in your home directory) is writable by the web server.

Thanks,
Martin

Hello Pavel,

there are ways of forcing WordPress to re-check the plugin updates, but you can just download a new ZIP of the plugin from https://foliovision.com/edit

Thanks,
Martin

PS: Please post your replies directly into our forums, to make sure our whole team is aware of your requests and we don’t have to re-post them.