Hello Matt,

it means a single person watched the Dryer_Sheet_Flowers-Medium video for 354 seconds.

If another person will watch it, the time will add to the “Event Value” – it will show the total number of seconds played. You will also see a change in “Avg. Value” – the amount of seconds a person watches the video on average.

If the video was only played once and the number of seconds if bigger than the video length, it means it was played multiple times. If the videos is played multiple times, then this is hard to judge as the number of seconds just adds up to the total value.

If there are pre-roll ads, these count as separate videos (Event Label).

Thanks,
Martin

Hello smith234,

Sermon plugin – is that some custom code on your website? It should just run do_shortcode() on the [fvplayer….] shortcode or it needs to be processed by the_content filter. Also the global $post needs to be present and functioning. Could you please ask your programmer to have a look?

If you use our shortcode outside of WordPress loop, there might be issues with automated YouTube and Vimeo splash screens. These get saved on post save WordPress actions, so if these are not hooked in your Sermon plugin, there might be issues.

Unfortunately your plugin seems to not be using all the WordPress standards, so it’s tricky to figure out without having a direct look.

Also, we will change the “Vimeo:” video title hiding into an option as some people like it.

Thanks,
Martin

Hello Mike,

you must use grep command line tool.

If you are not sure about using that, could you please send your site access logs to us? Then we can count the video plays and let you know what the number is.

That would allow us to see if there is bug in our video plays tracking.

Thanks,
Martin

Hello Saqib,

could you please try to follow the same advice with is posted in my last post here: https://foliovision.com/support/fv-top-level-categories/bug-reports/conflict-with-other-plugin#post-4022

Thanks,
Martin

Hello Jason,

filter fv_flowplayer_optimizepress doesn’t do anything with JavaScript, so I’m not sure how it could create a plugin conflict with tinyMCE.

Can you disable it only for wp-admin in “Advanced WP Filter Settings”? Is that a function of OptimizePress plugin as well?

Thanks,
Martin

Hello Seyed,

autoplay is not available for mobile devices, as these devices often use slow internet connection where you have to pay for each MB of data. This is hardcoded in the mobile web browsers.

Thanks,
Martin

Hello smith234,

unfortunately our Vimeo embedding doesn’t support the Vimeo tracking. We just let you use the video files without the Vimeo branding, if you are a paid Vimeo customer (Pro or Plus).

We released FV Player Pro 0.2.9.0.4 which removes the “Vimeo: ” part of the video hover titles. Thank you for letting us know about the issue.

Thanks,
Martin

Hello Ron,

so after a closer look at your website, this appears to be a conflict with one of the following:

Easy Twitter Feed Widget
FV Player VAST
FV WordPress Flowplayer
iOS Smart App Banner
Polls by OpinionStage
Quick Chat
Sharexy
WP-reddit

Or your Realnews theme (Theme Forest).

We put in a quick fix which we will include in the new version.

Thanks,
Martin

Hello Ron,

I’m sorry, but I’m not able to reproduce this issue anymore. The vast=”skip” simply works in playlists. I know I said I can reproduce the issue the last time and I’m sorry if you lost some time waiting for this, but I just can’t see any problem here anymore. Perhaps I used an older version of our plugin the last time. You are already on the latest version, I checked.

Could you please setup your playlist with vast=”skip” now and send us the URL? Then I’ll have a look and test it right on your website. If I see a problem, I’ll work on fixing it right away.

Thanks,
Martin

Hello smith234,

you can just use the same size as the video. It will size properly and it will have the same aspect ratio.

If you are concerned about the image size, check your site column width and calculate the size to fit in while keeping the aspect ratio. Also, you should be using JPEG unless the splash screen (screenshot) is logo, drawing or a scheme.

If you noticed issues on mobile, then my guess is that there was an issue with responsiveness. Just let us know the URL and we will have a look.

Thanks,
Martin

Hello Philip,

you file name should be http://dxxxxxxxxxxxx.cloudfront.net/video.mp4 and not http://dxxxxxxxxxxxx.cloudfront.net/bucket-name/video.mp4 as the CloudFront distribution is already bound to a Amazon S3 bucket, so there is no place for it in the CloudFront URL. Please let us know if that helps or now.

Thank you for letting us know about the mistake in the documentation!

Thanks,
Martin

Hello gbowman,

Flowplayer 6 should be out really soon, so once it’s out we will update our plugin to it and you should be able to switch the subtitles on and off.

Thanks,
Martin

Hello Philip,

the bad mime type only occurs as the HTTP code of the video request is 403 as the URL signature is not matching.

Are you sure both your CloudFront streaming distribution (RTMP) and CloudFront Web distribution use the same bucket? You are not mentioning is you use the signed URLs or not.

Also, there should be no bucket name in the CloudFront file URL. For example our public CloudFront Web distribution uses URLs like: http://video-cdn-public.foliovision.com/Swan+Lake+Reloaded-sd.mp4 While the file in the Amazon S3 bucket has path: https://s3-eu-west-1.amazonaws.com/fv-flowplayer-bucket/Swan+Lake+Reloaded-sd.mp4

Thanks,
Martin

Hello newcalmedia,

I had a look and adding this won’t be so easy. We init the VAST ad as soon as possible and by that time the actual media file URL is not yet known as the player has not yet picked the file format matching the player capabilities. We will need to have a deeper look at this.

Thanks,
Martin

Hello Phil,

the RTMP checker was fixed. It now properly detects the cfx/st path.

Thanks,
Martin

Hello Adam,

you can use the following CSS and put it into your mobile theme CSS, just adjust the px value as required:

.flowplayer .fp-logo {
width: 50px;
}

If your theme is responsive, you have to put in the right media query for your mobile site. Something like this:

@media only screen and (max-width: 400px) {
.flowplayer .fp-logo {
width: 50px;
}
}

I see that we could put this into our plugin, but I’m not sure how would we handle the logo dimension, which depends on the image size.

Thanks,
Martin

Hello Ron,

thank you for the bug report, I see the issue with playlists. If there is vast=”skip” it should skip any VAST ads on the entire playlist. We will get that fixed.

Thanks,
Martin

Hello Ron,

I had a look and it appears that your vast=”skip” attribute of shortcode is not parsed at all. Perhaps you have some hidden character in the shortcode which prevents it from running properly.

Could you please test this with the shortcode from here? https://gist.github.com/foliovision/8ef1090c8ee1c12f46b6

I also tested using all the shortcode attributes which you provided in the example above (src, vast, autoplay, embed, splash, playlist) but I still wasn’t able to reproduce the issue.

Thanks,
Martin

Hello Frank,

at this point you have to add the captions manually. This could be parsed from YouTube API though. We will have a look at this and decide if we will add this feature.

Thanks,
Martin

Hello Ron,

sorry about that, could you please check if you are using multiple ad tags in the waterfall loading? In that case, you might need to add:

vast=”skip” vast1=”skip” vast2=”skip”

I see that it’s cumbersome, we will improve this.

Thanks,
Martin

Hello newcalmedia,

sorry about that, we will double check if this one works. I have to admin that we haven’t seen many advertisers requiring this one as mandatory, so it might have escaped our attention.

Thanks,
Martin

Hello cruiserparts,

both downloading and viewing needs to be enabled.

If you want to take one step further, you can only distribute your videos using RTMP which is not so easy to download: https://foliovision.com/player/serving-private-cloudfront

You can even use singed URLs with that, if you get our pro extension.

However RTMP won’t play on mobile, so you also need a HLS stream. Amazon AWS can get you that far, although we don’t have a step by step guide for that yet.

Thanks,
Martin

Hello Anu,

it appears you are using W3 Total Cache for CSS minify, but the plugin CSS is not included in it properly. You can start by enabling Settings -> FV WordPress Flowplayer -> Integrations -> “Disable saving of color settings into a static file” and then clearing the W3 Total Cache minify.

What kind of ad are you using?

Thanks,
Martin

Hello fozool,

if you are not able to open the settings boxes, there has to be some JavaScript error.

I tried a fresh install with no plugins and it works for me. Could you please try the default WordPress theme (Twenty Fifteen) and see if you still get the issue?

Thanks,
Martin

Hello Anu,

the important part is: “Check your template’s header.php file if it contains wp_head() function call and footer.php should contain wp_footer()”

It appears that your template is missing the wp_footer() call. You can try to activate a different template (try Twenty Fourteen or Twenty Fifteen – the core WordPress themes) and see if that helps. If yes, then try adding <?php wp_footer(); ?> right before </body> in the footer.php file in your theme directory. This won’t be a problem is you have experience with PHP programming.

Also, it appears your W3 Total Cache is still enabled (important for your site speed) and your HTML is still mangled/minified, but that should not be important right now.

Thanks,
Martin

Hello Matthew,

yes, I’m getting the test ad.

Please check whether you are using any browser extension. You might be using Ghostery and blocking some of the ad requests.

Thanks,
Martin

Hello Matthew,

I checked your licensed website. I got the same issue in Chrome, but then I noticed by Flash is disabled in about://plugins could you please check?

Also, the VAST URL looks properly parsed:

‘http://search.spotxchange.com/vast/2.00/YOUR-ID-HERE?VPAID=1&content_page_url=http%3A%2F%your-website.com%2Fyour-page%2F&cb=0.5992830586619675&player_width=640&player_height=360&#8217;

Thanks,
Martin

Hello John,

each key works for a single domain and its subdomains.

Please let us know if you have any more questions.

Thanks,
Martin

Hello Solwebsolutions,

with free FV Flowplayer you can setup a Amazon S3 bucket close to the location of most of your visitors and even restrict the downloads: https://foliovision.com/player/secure-amazon-s3-guide

Such setup is better suited to serve videos than some ordinary shared hosting server as it won’t be slowed down by other websites. Small shared server are often slowed down by excessive traffic to one of the websites. So the extra cost (based on amount of traffic you get) pays off.

If you buy our license, you can also:

* Host your videos on your Vimeo Plus/Pro account (it’s paid, but you also get great video encoding right in the package): https://foliovision.com/player/how-to-use-vimeo-pro
* Host your videos on Amazon CND – CloudFront and have it delivered at high speed across the globe (you pay only for the traffic which you get): https://foliovision.com/player/serving-private-cloudfront
* If you have your videos on YouTube, you can use that as well, with as little branding as possible: https://foliovision.com/player/youtube-with-flowplayer

Thanks
Martin

Hello Anu,

you can insert it like this (please note that this is just a sample URL, you have to put in your real video URL):

[fvplayer src="http://wochitprod-a.akamaihd.net/artifacts/headlines/singlePlus/123456/123456-1280x720_Mar_03_2015_7_13_15.mp4"]

You can use our shortcode editor, just paste your video URL into it. The illustrated user guide is here: https://foliovision.com/player/user-guide

If Wochit providing also a mobile video (lower resolution version of the same video for mobile internet connection)? Then it could be incorporated using our mobile field or using our quality switching: https://foliovision.com/player/switch-video-quality

Thanks,
Martin

Hello Anu,

currently we support YouTube and Vimeo.

I had a look at what Wochit is doing here to get an idea: http://www.wochit.com/explore/tech/blackberry-launches–inch-touchscreen-smartphone-announces-slider-phone-71172839

The script on that page looks like this: http://api.wochit.com/api/wochitplayer.js?code=eyJ2ZXJzaW9uIjoiMS4wIiwicGFydG5lcklkIjoiQTM3NEdIIiwicHJvZ3JhbW1lck5hbWUiOiJ3b2NoaXQiLCJ0eXBlIjoiQ0xJUF9JRCIsImRhdGEiOiI3MTE3MjgzOSIsInByZWZlcnJlZFZpZGVvRmFtaWx5IjoiU0QifQ%3D%3D&pid=A374GH&progn=wochit

Could you please paste the embed codes which you have? If they also give your raw MP4 file link, then you can just use these. That won’t give you hot-linking or download protection though.

Thanks,
Martin

Hello flowtation,

your CSS rules look good. It they don’t seem affecting the subtitles styling, perhaps these rules are inserted before the FV Flowplayer styles. You can fix that by adding some wrapper element ID at the stat of the CSS selector – that should give it bigger priority. #content should work with most WordPress themes.

We also recommend that you use the Player Skin -> Subitle Font Size setting of our plugin for the basic font size.

Thanks,
Martin

Hello Annoula,

so your video is provided in both RTMP (plays everwhere were Flash is installed) and HLS (plays on iOS devices, Safari on Mac and new Android devices).

I’m noticing some issues, you should be adding live=”true” to the shortcode, as per our guide: https://foliovision.com/player/rtmp-streams -> Step 6.

Tested on:

Android 4.0.4 with built in browser – works
Android 4.3 with built in browser – works
Android 4.3 with Chrome 39.0 – won’t load, only sound plays. I’m looking into it.
iPhone with iOS 6.1.6 – works
iPad with iOS 5.1.1 – works

Thanks,
Martin

Hello Marek,

check our guide here for tips, the “First prepare your MP4 files – use the above parameters” slide gives you hints about what resolution with what bitrate should be used: https://foliovision.com/2014/05/video-wordcamp-presentation

Thanks,
Martin

Hi Marek!

Thank you for using FV Flowplayer!

If the bucket is create under the same Amazon AWS user, you should be able to use the same access keys for both.

Thanks,
Martin

Hello Chan,

unfortunately not yet.

We talked about this in our team though and for now we will only put in some fallback when HLS video is played on an HLS incompatible device (everything except iOS, Safari and recent Android).

Thanks,
Martin

Hello Aris,

I had a quick look, since you are our licensed user. It appears to be a conflict with your theme – it probably uses some incompatible jQuery plugin or whole library.

Could you please try some other theme? You can just pick the “Twenty Fourteen” theme.

Future versions of FV Flowplayer will be less dependent on jQuery.

Thanks,
Martin

Hello Angel,

please upgrade your site to FV Player VAST 0.2.15 (if you don’t see the update in your wp-admin right away, you can download the ZIP file or wait), it includes a fix for playlists. Demo can be seen at the bottom here: https://foliovision.com/player/demos/vast-vpaid-ads

I’m noticing some more bugs to fix though.

Also for YouTube playlist, we had to make these ad load only the first video. There are more bugs when loading the ad in between the videos, unfortunately.

Thanks,
Martin

Hello Ed,

unfortunately we had to hold the update for autobuffering, as it was breaking certain FV Player Pro features, like YouTube embedding. We first need to make sure it all works together.

Thanks,
Martin

Hello Ben,

sorry about the delay here.

The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.

We are currently adding a setting which sets the player position:

* centered
* left aligned (with no wrapped text)

This will solve your issue.

We just released version 2.3.12 which includes this feature, check Settings -> FV WordPress Flowplayer -> Player Skin -> Player Position.

Thanks,
Martin

Hello Ben,

sorry about the delay here.

The alignment to the left is supposed create the effect where the text flows around the player as you have noticed.

We are currently adding a setting which sets the player position:

* centered
* left aligned (with no wrapped text)

This will solve your issue.

Thanks,
Martin

Hello nocleats,

please check your PHP error log to see what kind of error is triggered. You can fit it on FTP in public_html/wp-admin/error_log or in the home folder in some logs directory – it depends on your web server.

It seems that you can also use WP_DEBUG_LOG in your wp-config.php file to achieve this: http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG

Thanks,
Martin

Hello Paul,

thank you for the suggestion of a HLS player for non-Safari and non-iOS browsers.

However if you use Vimeo, you can use our integration which works with both Vimeo Plus and Vimeo Pro accounts. It uses Vimeo media URLs which are time limited, to it prevents users from downloading the videos as well.

Here’s how to set it up: https://foliovision.com/player/how-to-use-vimeo-pro

I see that using HLS might provide another level of pretection against download though, if that’s what you are after.

Thanks,
Martin

Hello Paolo,

our plugin would remove the <h3> tag automatically (as there should be no DIV element in H3), but since you are also using the [private] shortcode, this is not happening automatically. But we will have a look at improving this.

Thanks,
Martin

Hello Paolo,

I checked your post with ID 542 (open it by going to http://your-site.com/?p=542

It was working, but the video was not showing up properly. I checked the text editing for that post and noticed that the shortcode is wrapped in like this:

<h3>[private][fvplayer src="..."][/private]</h3>

While there is no problem with [private] (it’s your membership plugin I guess) the <h3;> tag appears to be the problem.

I removed that one and now the video plays for me.

Thanks,
Martin

Hello Paolo,

I had a look and you are using an invalid CloudFront Key. You are using “PUBLIC KEY” instead of “RSA PRIVATE KEY”. In next version of FV Player Pro we will put in some early warning for this. We will also improve the documentation.

I checked the other website. It appears you are using the correct key on that one.

Thanks,
Martin

Hello Miquel,

you should not need both Amazon S3 and CloudFront at the same time. Please only put in whats needed. Remember that both use simple string matching to determine if they should affect the URL in the player, so be careful here:

* https://foliovision.com/player/secure-amazon-s3-guide#keys -> Step 5. “If you are interested in the file protection” – what is in the “Amazon Bucket” field?
* https://foliovision.com/player/serving-private-cloudfront -> Step 6. “On your webpage go to Site Admin > Settings > FV PlayerPro > Scroll down to CloudFront (pro)” – are you using the right CloudFront domain?

Could you please also submit the video using our video checker? https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello jdmariano,

you are right about this. We only process this HTML with the_content filter.

If you want to enable this for any widgets, you can put this into your theme functions.php file:

global $FV_Player_pro;

add_filter( 'widget_text', array( $FV_Player_pro, 'lightbox_add' ) );

If you want to use such HTML anywhere in theme, you can use:

`<?php echo apply_filters( 'the_content', '<a href="your-video.mp4">test</a>' ); ?>`

But that already makes it easier to use the shortcode:

`<?php echo do_shortcode '[fvplayer src="video.mp4" lightbox="true"]' ); ?>`

But I see that the shortcode doesn’t produce the text link to the video, so that might be the missing part here.

Thanks,
Martin

Hello Bruno,

FV WordPress Flowplayer 2.3.11 was released and it fixes this issue.

Thanks,
Martin