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Hi Martin,
I have tried to insert a video and am getting the below unsupported format error message when I try and view the video. Could you please let me know what I’m doing wrong?
Here is the URL: https://…/watch-our-video/
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Hello David,
as you order our pro support, I had a look at the website.
I found the issue here – you inserted the mobile MP4 video, but there was not MP4 video entered as one of the video sources, you only had RTMP. I fixed that by changing the mobile video to a primary video source. Any browser which supports Flash will use your RTMP stream.
This is all documented here: https://foliovision.com/player/rtmp-streams
But I see that this might be confusing, so we will work on making sure the mobile video gets picked up by browsers even if there is no desktop MP4 video entered as one of the video sources.
Thanks,
Martin
Hello David,
we finished the work on this fix, it will be available in the next release.
In the meantime, make sure your post your MP4 videos as primary video source and not just as mobile video.
Thanks,
Martin
HI Martin,
Thanks for the clarification – everything is clear now regarding using the fields inside the FV short code editor. I have just one final question, and that is if we want to stream the normal mp4 file using cloudfront to make sure the user is downloading from their closest CDN server rather than just our normal server, is it as simple as simply entering the cloudfront file path (rather than the normal amazon s3) for the mp4 file, or are there additional steps?
Best Regards,
David
Hello David,
CloudFront will automatically pick the best edge location. You can set the locations for each distributions when you are creating it.
It’s the “Price Class” option:
It’s all in our guide: https://foliovision.com/player/serving-private-cloudfront#rtmp
Thanks,
Martin
I am trying to play RTMP for desktops and HTTP for mobile devices. But on my Mac it seems to only load the HTTP version. I’m trying to use RTMP to control bandwidth costs, rather than having people download the HTTP file every session, even if they’re watching the whole video only once.
I’ve tried putting the RTMP source, then an HTTP mobile source. My Mac plays the HTTP source, not the RTMP. I’ve also tried putting HTTP as primary source, then an RTMP, and no mobile source. The mac still plays the HTTP. If I put the RTMP alone in the shortcode the mac plays it without problems. Thanks for your help with this guys
Tim
Hello Tim,
you can try to put engine=”flash” to the shortcode. It will make sure whoever has Flash installed uses Flash by preference. That should make sure the RTMP is used.
Thanks,
Martin
Thanks Martin, that worked perfectly!
Tim
