-
Hello, since update to version 8, the transcript text box is empty. In the inspector I can see that the display is set to ‘non’ even after clicking on the transcript icon.
Pls let me know if this can be fixed from your side?Also, since update to version 8 there are some extra margins underneath the shortcode and underneath the transcript box. (margin: 2.8em auto; )
Was this added on purpose? Please let me know if this will be changed on your end?
Thank you!
-
-
Hello Michael,
Please upgrade to FV Player Pro 8.0.15 which we release today.
If that won’t help, then please let us know what exact shortcode you are using.
Thanks,
Martin
Hi Martin,
I updated the Pro version to 8.0.15, but still the same:
No transcript text and the extra margins as well.In the case I reported earlier, I am using the FV player shortcode editor, but also with custom shortcodes, the same things happen.
subtitle and transcript file are identical.
Hello Michael,
Please use this CSS tweak to remove the bottom spacing: https://foliovision.com/player/faq-intro/css-tips-and-fixes#remove-bottom-spacing
Could you please setup a test page where I can see the transcript issue? I fail to see why the transcript would be hidden. There’s code which does hide transcript depending on the currently selected transcript language, but you are only using one transcript language.
Thanks,
Martin
Thanks, I fixed the margins for the shortcode and Transcript wrapper via CSS.
Here a link to see the player in action, where the transcript text does not show. (this is still a dev site)
https://dharmasun.shedrub1.site/steps/root-of-the-middle-way-week-2/
Hello Michael,
The issue was that in your case the transcript is initially hidden and user needs to click button to reveal it.
Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.
That will give you the FV Player Pro plugin with a fix.
Thanks,
Martin
Thanks,
The issue with the transcript not showing is fixed now!
