Hello Emptymind,

if you want to protect your videos from hotlinking, the you will have to wait until we add download protections for Cloudfront.

Thanks,
Martin

Hello Leslie,

you should check if your inserted the [fvplayer…] shortcode into some tag by accident. It should be on a new line to prevent issues like this. If you find the tag which is causing this, we can probably check for it and remove it by our plugin and make it more resilient that way.

You can also run a validator on your HTML to find issues like this.

Your htaccess has no effect on the Amazon S3 videos. Your “video/mp4” mime type is the correct one.

Thanks,
Martin

Hello Emptymind,

we updated our Amazon S3 guide with the RTMP instructions: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#rtmp

Unfortunately the video files need “Everbody” to have Open/View permissions (see step 7. in the “Setting up CloudFront distribution – RTMP” section of the document).

RTMP works over the CloudFront distribution which is different from Amazon S3. It requires a different set of access keys. Including this feature is on our list.

Thanks,
Martin

Hello Britt,

looking at your playlist file (as your used the video checker to report your issue) – you can open it, extract the individual audio track and put it into our player. Since it has no file extension, you will need to add it with “#.mp3” at the end, like this:

[fvplayer src='http://pubint.ic.{your stream domain}.net/stream/pubint_kbut#.mp3']

That will play just fine and will work if the playlist only has one item which you need to play.

Thanks,
Martin

Hello Matthew,

interesting, I found out about the same issue above.

What you can do is to use “mobile video” field of our plugin. Enable it in Settings -> FV WordPress Flowplayer -> Post Interface Options. Then in the shortcode editor you will get a special field for mobile video.

That video will be served for each device with screen width lower than on equal to 320px and height lower than on equal to 480px. So you can test that out on desktop too by sizing down the browser window. This is done in JavaScript, so you don’t have to worry about WordPress page cache.

Even if the later iPhones’ screen is in reality 640x960px, it’s true size is calculated as 320x480px as it’s the so called “retina” display.

Thanks,
Martin

Hello Matt,

if you could report the broken/weird MP4 files from the screen recording application, that would be great.

Thank you for reporting back!

Martin

Hello Matthew,

we are checking your issue.

We noticed that your forum submissions failed – we are working on fixing that too. Sorry about the inconvenience.

Thanks,
Martin

Hello Trish,

sorry about that, I see the problem now. You are probably using WP_DEBUG or your have PHP warnings enabled on your server if you see this.

Unfortunately I won’t be able to release the new version today, so if you need a fix, just replace lines like this in controller/frontend.php:

From:
wp_localize_script( 'flowplayer', 'fv_flowplayer_safety_resize_do', true );

To:
wp_localize_script( 'flowplayer', 'fv_flowplayer_safety_resize_do', array(true) );

From:
wp_localize_script( 'flowplayer', 'fv_flowplayer_admin_input', true );

To:
wp_localize_script( 'flowplayer', 'fv_flowplayer_admin_input', array(true) );

You can also see it here on Github: https://github.com/foliovision/fv-wordpress-flowplayer/commit/67acb20d10616ff1c56dcdd977fc374e2e0b3182

The side effects would relate to admin video checker and videos placed into elements with zero dimensions.

Thanks,
Martin

PS: I noticed that somebody was trying to submit this same issue to our forums but the forums crashed and the message didn’t get through. If it was you, then we are sorry about the inconvenience and thank you once again for your extra effort on reporting this!

Hello Marius,

sorry about the delayed reply.

FV Flowplayer license is different that Flowplayer license. Do you have license for version 3 or version 5?

It is a bit confusing. Here‘s how it works:

1. The core code is the same but we‘ve built a lot more features into our WordPress version.
2. We have a platform license for WordPress for our commercial version.
3. Flowplayer.org does not accept our licenses: in return we do not accept their licenses.

Originally I thought the licenses should be cross-compatible but now I accept that it‘s actually better that our license is separate. On the other hand as a licensed user, it isn‘t very good. And I‘m an end user of a lot of software myself and know what it‘s like.

So you can switch to our license. Our cross-grade offer is 50% off of full price or we let you upgrade to the next version as if you owned one of our licenses (i.e. you could move to a 5 domain license for $120). Upgrading a single domain license would be $47.

Our player is really the best for WordPress and it‘s the focus of our business now so lots more great features are coming (check the development logs to see the pace). Our support is really good (you can see the quality in the forum and our license holders get private email support too). We would be honoured to have you onboard as a supporter.

You can order the cross-grade license here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/crossgrade

Thanks for trying FV plugins!

Martin

Hello Anthony,

thank you for the interesting question.

We actually had to get rid of the fv_flowplayer_scripts plugin hook. Only that way we can make sure they plugin works with aggressive minify techniques of deferring any script loading into footer.

Please just hook into wp_footer to output your custom scripts.

As for your jQuery selector – can’t you just use jQuery(‘.flowplayer’) ? That would work just fine for every player. If you only want to target some players, use jQuery(‘#post-{fill in post_id here} .flowplayer’) or only output the wp_footer script on certain pages.

We want to add cuepoint support into interface, but basically you can add these into the Flowplayer div:

data-cuepoints=”[5, 10, 15]”

Just add data-cuepoints as new key into the input array of fv_flowplayer_attributes WordPress filter, sample code is here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming

Thanks,
Martin

Hi Sergio,

1) We fixed the problem with logo. It was related to the issue with minify.

2) We also removed any jQuery() or flowplayer JavaScript references from the site HTML. It’s all done via wp_localize_script() now, like your minify experts recommend. Now there should be no more issues.

Please download the ZIP file here and then install: https://wordpress.org/plugins/fv-wordpress-flowplayer/

Thanks,
Martin

Hello Matt,

I tried that out on our test site.

It doesn’t appear to be FV Flowplayer. However de-activating FV Antispam seemed to help, so there must be some problem there.

JetPack replaces the commenting system, so you probably don’t need FV Antispam with it, unless you have some Filled in forms which it also protects.

Thanks,
Martin

Hello Steve,

it should work with HLS and RTMP. However I found the problem which caused your issues.

M3U8 was not put into the playlist properly. I fixed the mistake and rolled out the update onto WordPress.org, however without increasing the version number (as they don’t like if we have new updated too often).

To apply the update, first deactivate the plugin, then delete it and then install again. All your videos will be there, all the settings preserved, but you will get the fix.

Please let us know if it helps. You won’t have to re-do any of the playlist, just check if they work.

Thanks,
Martin

Hey Alec and Martin.. thanks you guys def have excellent support!!

So as I said in our last email I have re encoded our video as one piece so there are no more chapters.

I have links to different quality versions of the video in our site. Our HD-LOW versions use the RTMP and HLS urls and works fine. But I was trying to setup my mobile version using HLS and RTSP but I cant get them to work together in one player.. is that possible? I tried it with HLS in video input then mobile input with RTSP in video then mobile but both cant work together. Is there a way to get them to work together or will I need to create 2 links one to Android and one to IOS? I would rather have one link to mobile that could play both RTSP and HLS

HD 1280×720 RTMP/HLS
High 720×400 RTMP/HLS
Med 640×368 RTMP/HLS
Low 480×270 RTMP/HLS
tried this
*Mobile 320×180 HLS/RTSP* – different configs and doesnt work?
or can I only do this?
Android 320×180 RTSP
IOS 320×180 HLS

thanks guys I just need to get this site open then I will work on re encoding with keyframes and do one version with variable bitrate stream

Thanks for the awesome support
Steve

Hello Wendy,

sorry about the delay, we put in the playlist improvements too. The version 2.1.48 is out and it should not have any more ghost RTMP connections.

Thanks,
Martin

Hello Smith234,

we are able to find a fix for the iOS 7 issue. It will be fixed in next release of FV Flowplayer (most likely tomorrow).

Thanks,
Martin

Hello misplon,

sorry about the delay, our crossgrade form is here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/crossgrade

Thanks,
Martin

Hello Derek,

thank you for the kind words, unfortunately the playlist only works with video files and not Youtube embeds.

We plan to add support for embeding Youtube in a chromeless player, then it should work with the playlist. However better Vimeo embedding will probably come first.

If this is important for your works and you can make a donation, we can accelerate the development.

Thanks,
Martin

Hello Wendy,

we have the new core code, so this will be released tomorrow or day after tomorrow.

Thanks,
Martin

Hello Smith234,

I’m not seeing it on iPad OS 5.1.1. When I come back to homepage, I don’t see any weird border.

All I can see is a 1px left border on the video player. You can also try to set the Player Skin -> Canvas to match the background color of your site and see if that helps. This problem might be caused by using a splash image with different aspect ratio than the video.

If that doesn’t help perhaps you have some custom app installed. I’m also seeing some errors on iPad error console, so you should check these out.

Thanks,
Martin

Hello Steve,

actually we will have to improve that in our plugin.

The playlist items follow the naming scheme on the main video item (keeping the same URL and only changing the extension), but that won’t work with RTMP. Sorry about not realizing that earlier today.

Thanks,
Martin

Hello Smith234,

so it might be some CSS conflict.

You can use your browser developer tools to figure out element is in getting bad CSS from our plugin, although it’s not likely. Are you sure that it happens without out plugin? Does it happen with the default template?

Also, if you just buy our license, then we can have a look at your site directly and come up with a fix for the issue.

Thanks,
Martin

Hello Steve,

1. So you entered your RTMP video information into the “RTMP Server” and “RTMP Path” fields.

Then you also enter the HLS video URL into the “Video” field.

That’s great, but if there is a non-Apple device/browser with no Flash, it still won’t play (like Google Chrome with no Flash installed). That’s why the warnings still shows up for you and that’s why you should also add the MP4 file distributed via HTTP as “Add another format” video.

I put a quick guide with screenshot here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#formats

2. If you place your editor cursor into the [fvplayer…] shortcode and hit the red “FV WP Flowplayer” icon above the editor screen (described in first step here), it should really read the information into the dialog (step 6. in the above link).

If it does not work for you that way, please let us know what other plugins are you using. Since you own our license, we can have a look at your site too.

Thanks,
Martin

Hello Smith234,

I can’t replicate the issue.

Could you please provide a URL where we can see this? Or use “Send to Foliovision” feature of the admin video checker (read “How to check my video properties using the built-in checker and how to report video not playing” in our faq).

Is it happening when you are not logged in? Is it happening with the default WordPress template?

Thanks,
Martin

Hello Janna,

we just released version 2.1.46 which uses better HTML for the video playlist thumbnail. Now the code posted above is not needed anymore.

Thanks,
Martin

Hello cmunz,

you need to check the HTML differences in your picture slider and in your post with video. Then you need to figure out the required CSS. As this is largely depending on your template, there is no universal advice. If you buy our pro support, then we can have a deeper look.

Please let us know if there is anything else.

Thanks,
Martin

Hello Kristina,

as our licensed user – could you please post the URL of your site where you noticed this problem, so we can check it out?

Don’t worry, we won’t publish the exact URL.

Thanks,
Martin

Hello Wendy,

I have to say that there is something on it – if I enable the debug mode, I can see that there are two connections created. However the second one says that it’s already connected, so I’m not sure if it really is executing right now.

We are digging deeper into this.

Thanks,
Martin

Hello Lesley,

what we would suggest:

1. Use s2Member plugin to add membership features to your site. With this free plugin you can sell yearly/monthly membership to your site and have your members automatically billed at the end of month for further access etc.

2. Setup Amazon S3 to host your video securely. Here’s our step by step guide.

3. Use FV WordPress Flowplayer to server the videos securely.

This way the video download link is only valid for the video duration length. So as soon as your members expire, they can’t watch the video anymore.

We want to write more about this recommendation and make it an article.

Thanks,
Martin

Hello Rolu,

you are on the right track with your last message, your previous code looks like for Flowplayer version 3. However your selector is not alright. If you haven’t figured it out already you missed the empty space there, just have a look at my previous message.

To hook into the button, you can just use the ‘click’ event and the use e.preventDefault() to stop the default action etc.

More about how to use Flowplayer 5 API can be found here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/api-programming

Thanks,
Martin

Hello Alec,

every modern lightbox plugin should work just fine.

Our most favorite ones are WP Slimbox2 and WP jQuery Lightbox. We are working on an article about these lightbox plugins.

Thanks,
Martin

Hello lancewan,

our template check function is right: “Flowplayer script http://wishlist-products.s3.amazonaws.com/videos/flowplayer-3.2.6.min.js?ver=3.6.1 is old version and won’t play. You need to get rid of this script.”

This is really a problem of Wishlist Member plugin if it’s forcing you to use old version of Flowplayer. They can’t just force loading that script on every page and not care about other plugin using the same script.

You should be in touch with Wishlist Member support about how you can get rid of that script. According to this thread they use encrypted code, so even if you know PHP, it might not be easy to remove it: http://wordpress.org/support/topic/can-wishlist-member-be-stopped-from-loading-flowplayer?replies=1

You can also order our pro support and then we can solve the issue for you right on your website.

Thanks,
Martin

Hello Rob,

we just released version 2.1.43 which finally has a better optimized JavaScript code. Perhaps your problem will disappear now.

It also allows you to check the page HTML code and see if following JavaScript code is called. It should take care of your issue:

jQuery(document).ready(function() { fv_flowplayer_safety_resize(); } );

Thanks,
Martin

Hello William,

which script is not working properly? Are you having issues with the embed code provided by our player?

There appears to be a script which allows HTML5 to work with fullscreen from within the iframe, so you can have a look at that too: http://brad.is/coding/BigScreen/

Please let us know if this is important for your work and you can do a donation of buy a pro support – then we can have further look into implementing the above solution.

Thanks,
Martin

Hello Mike,

does is happen with the default WordPress template? Can you give us some more details?

If you buy our license or purchase a Pro support, we can have a look right at your website and help you with fixing this, or fix any bug we encounter.

Please let us know.

Thanks,
Martin

Hello Jinobi,

could you please share a full list of plugins you are using? You mentioned something about extending character length in BuddyPress for posts and bbPress shortcode whitelisting.

That would make resolving this easier, otherwise it may be just a problem with your template.

Thanks,
Martin

Hello Rob,

could you please try to turn on Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Default -> Always use fixed size player?

I’m not saying that it’s a definitive fix, but it will help us troubleshoot the issue.

Thanks,
Martin

Hello Radu,

if you know some PHP, you can try to change following line (469) in models/flowplayer-frontend.php:

if( $mp4_position > $webm_position ) {

To:

if( 1<0 ) {

That is the only function which touches HTML and it does so only if you play with Chrome or Chromium and the player fails.

Thanks,
Martin

Hello Rob,

we had some issues with JetPack, but it only affected the shortcode editor window.

We are working on optimizing the plugin JS code which should avoid any conflicts like this. Please let us also know if you are using some plugin to minify the JS and CSS code and which one. Is you don’t have any, then we need to prioritize this improvement.

Thanks,
Martin

Hello Jinobi,

version 2.1.41 was released. It includes the bbPress fix.

Please let us know if you are having any other issues.

Thanks,
Martin

Hello Rob,

please check following:

1. If you installed any new plugins recently.
2. If your template limits the size of the parent element for the player.

Our fix for the issue number (2) above was to create a script which checks if the player is too small and restores its size. This happens if the template has poor CSS code for responsiveness.

However if you installed a new plugin for example for minifying of JavaScript, it could perhaps remove that script by accident.

Thanks,
Martin

Hello Janna,

thank you for the feedback.

2. Yes, this works. It must be related to the Amazon S3 issue.

3. Please let me know how many items you have in the playlist.

We will let you know about the others.

Thanks,
Martin

Hello again,

actually just enabling the auto-buffering makes sure that when you come to a page with a Flash-only video (like FLV or RTMP) it shows the incompatibility message right away – user doesn’t need to click play to find out the video won’t play.

Please let us know if that’s it. Otherwise we would have to add this feature. If you can buy our pro plugin support, we could accelerate development of this feature.

Thanks,
Martin

Hello Joe,

thank you for your video checker submission!

The error message looks as if your domain was not properly set up in your DNS zone yet. I checked your site and the video plays just fine on it. Did you fixed the issue already?

I tried to insert the same video to our test site and I was getting HTTP 403 – Forbidden. Are you somehow restricting access to the video file? Perhaps that caused your issue.

Please let us know.

Thanks,
Martin

Hello Sergio,

to explain more about the CloudFront and RTMP protected URLs –

these seem to use different access keys than S3, so it take us bit longer to get this done.

Thanks,
Martin

Hello Ashish,

thank you for your report!

Unfortunately MPEG-1 is not a valid HTML5 video format. You need to re-encode the video into MP4. You can read more about MP4 encoding (including screenshot and tips) in our article: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding

We will add this warning into the video checker in the new plugin version.

Thanks,
Martin

Hello Cribeiro,

could you please let us know what helped solve your issues?

Thanks,
Martin

Hello Bobby,

I forgot to update this thread – 2.1.36 with the fix was released as promised.

Thanks,
Martin

Hello Roland,

thank you for using our plugin and reporting the issue!

3GP is actually not a HTML5 video type, but I fixed the bug in our plugin (3GP needs to be presented as a MP4 file type, not 3gp) and now it works.

We also put in a warning about this file type – it won’t play on devices without Flash – so it won’t show “Video OK” anymore, but a warning. It might play on iDevice though in HTML5 just fine.

We will release the new version today within a hour or two, so please upgrade to that and this will work for you.

Thanks,
Martin

Hello Jinobi,

we are checking what the possibilities are.

Flowplayer uses Adobe NetStream and seems to be using the default values.

Thanks,
Martin