-
Hello. I don’t know why, but the Flowplayer logo is suddenly showing up on my uploaded video, though I have the key and no logo chosen.
Also, I got the message below from Flowplayer. But I don’t know WHERE in the .htaccess file to put this code. Could you be more specific, please? Thanks for the help!
HelenMake sure you put this into your .htaccess file, or ask your server admin to upgrade the web server mime type configuration:
AddType video/mp4 .mp4
AddType video/webm .webm
AddType video/ogg .ogv
AddType application/x-mpegurl .m3u8
AddType video/x-m4v .m4v
# hls transport stream segments:
AddType video/mp2t .ts
-
-
Hello Helen,
1) You current license key is different from what you use, please update that. I’m seeing a different one, I’m sure how could that happen.
2) Your .htaccess should be updated on the server where the video is, that means the folder which you see right after you connect via FTP or right in the public_html folder.
However I checked the MP4 file you are using and the mime type appears properly on it. What exact video are you getting that message on?
Thanks,
Martin
Thanks Martin. I don’t know where that number came from, but I updated to the number you gave me, and yay! It works now. No logos. Perfect.
I’m attaching a link of where I got the message I asked about.
Thank you for your help.
Helen
Hi Helen,
I logged in into your site as we still have the access and I could see it too.
There must be some bug, we are investigating.
Thanks,
Martin
Hello Helen,
I forgot to post the resolution here – it appears that your server is sometimes too slow to respond to our video checker – which results in the error message. We increased the timeout from 5 to 10 seconds.
If you notice your videos slow loading, we suggest that you move to Amazon S3, as it also provides the download restriction required by your membership site. The full step-by-step guide was posted here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide
Thanks,
Martin
hi, i recently updated the version of your plugin mainly because i wanted to change the logo position. Everything still works fine except now i have the flowplayer logo showing instead of the one i inserted. Do you know how i can fix this? Thanks
Hello Miguel,
please double check if your key matches the one in your Foliovision.com account -> My Products.
Thanks,
Martin
hi, i logged in and checked my products and it shows no active licenses even though i recently bought the plugin in august. All the features are working like cloud etc, just the logo isn’t.
Hello Miguel,
we are having a look.
Thanks,
Martin
Hello Miguel,
please try again, it works now. We had issues with identifying your payment.
Thanks,
Martin
thanks, that fixed it.
