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Issues with video on Amazon S3

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  • trilliumliz 11 years, 2 months ago

    I’ve uploaded my MP4’s to AWS, and manually changed the content type to Video/MP4. My videos were working last week but now i’m getting an error message about bad mime type.

    What’s the problem? Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Martin 11 years ago

    Hello trilliumliz,

    please use the “Send report to Foliovision” button, so we can see your video details.

    Thanks,
    Martin

    trilliumliz 11 years ago

    Thanks Martin. Done.

    Liz

    Martin 11 years ago

    Hello Liz,

    your video URL doesn’t work, it says “Access Denied”. Follow this step in our guide to make sure your permissions are set properly: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#public

    Thanks,
    Martin

    trilliumliz 11 years ago

    I have checked and have the permissions set to Everyone – and the Content type as Video/MP4. I don’t understand why i’m getting this message, especially when i had the green light last week with these videos.

    Also, people are still able to view them, but I’m not confident that’s consistent. What else can I do?

    Thanks.
    Liz

    Martin 11 years ago

    Hello Liz,

    I see, we will make the video checker non-case sensitive as your video appears to play fine in Internet Explorer 9 without Flash. It should be “video/mp4” and not “video/MP4”, but it doesn’t seem to matter to Internet Explorer 9.

    Thanks,
    Martin

    trilliumliz 11 years ago

    Thanks very much Martin. So you’re saying it should work OK for everyone to view?

    Martin 11 years ago

    Hello Liz,

    it should be fine, but I would still advise you adjust it to lowercase “video/mp4” just to follow the standards.

    Thanks,
    Martin

    trilliumliz 11 years ago

    Thank you so much for your help Martin.

    Liz

    trilliumliz 11 years ago

    http://www.poweroftheroad.com/sarah-schilke-interview/

    I’m watching this but got a message from someone trying to watch that she can’t access. Has tried 2 browsers and tried refreshing. Message is Flash: Video file not found. What should she do?

    Thanks.
    LIz

    Martin 11 years ago

    Hello Liz,

    I’m sorry, but we can’t replicate the issue. Here’s how we can help you with troubleshooting. Could you please:

    1) ask your user to visit this site and copy the “Your User Agent String is:” information for you and post it here? http://www.whatsmyuseragent.com/

    2) ask your user to visit this link http://helpx.adobe.com/flash-player.html click the “Check Now” button and copy the “YOUR SYSTEM INFORMATION” table for you and post it here?

    3) upload your video to Amazon S3 bucket again, into a directory which contains no blank spaces. Also remove the blank spaces from the file name. Currently it’s:

    POTR+Videos+Condensed/POTR+Sarah+Schilke+Unique.mp4

    So let’s make it:

    potr-videos-condensed/potr-sarah-schilke-unique.mp4

    Thanks,
    Martin

Viewing 10 replies - 1 through 10 (of 10 total)
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