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Hello,
we are using FV Player on our wordpress site to play videos from live cameras. The videos play fine in all browsers but video can’t play from safari on iphone. Is there a way to fix this?
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Hello Andreas,
Please let us know who’s your live streaming provider. A HLS stream is supported natively by Safari on iPhone so it really should play.
Please try to open its URL in the Safari browser directly – that means without use of FV Player. It should play that way.
Browsers other than Safari require HLS.js JavaScript library which FV Player includes when needed. But that part seems to be working for you.
Thanks,
Martin
Hello,
thanks for your answer. Our live stream provider is this https://livecameras.gr/.
Our website and the page with the fv player is this https://www.haikos.gr/en/live-view/
When i click to play the video it show on the loading and it does not play.
Should i insert a link for Safari users to navigate to provider instead?
Hello Andreas,
I see, it won’t load as it does not recognize that it’s a live stream, please mark it as such in FV Player when you post the video. Here’s our guide: https://foliovision.com/player/troubleshooting/hls#live
Thanks,
Martin
Hello,
thanks for your answer. I read the guide that you sent. In my shortcode editor i don’t have this option as you can see here https://prnt.sc/JeJHM1ZqdGiW. Is this a setting that i must enable or it’s because of my plugin version. My version is 7.5.32.7212
Thanks again
Hello Andreas,
I see that FV Player fails to check that HLS stream. It gets the following error:
cURL error 60: SSL certificate problem: unable to get local issuer certificate
I’m not sure what’s causing that as it works fine in my web browser. Perhaps your streaming provider will have some ideas.
In the meantime you can add
live="true"to your shortcode by hand as illustrated here: https://foliovision.com/player/developers/shortcode-parametersWe could add the live stream checkbox in our editor at all times when it’s a HLS stream, but it clutters up the interface and it feels like we would be doing it to support (at least partly) broken live streaming providers.
Thanks,
Martin
