Hello Greg,

1) could you please let us know what Windows phone are you using with what version of Windows Mobile?

2) do you mean that the video container doesn’t fit into your mobile screen?

Thanks,
Martin

Hello Steve,

please use our video checker to report issues with your video, here’s how it’s done: http://foliovision.com/player/faq#properties-built-checker-report-playing

I’ve seen jerky playback of videos in Google Chrome on Windows. It’s likely caused by the video decoding acceleration provided by your graphics card. That means it’s a browser bug, but we would still like to check your video in detail.

Thanks,
Martin

Hello Lise,

yes, it works on iPad, but not in iPhone. You can check it out here: https://foliovision.com/player/demos/youtube-embedding

For iPhone, you really have to encode the subtitles into the MP4 file. Notice, that the first YouTube video on the above page features this kind of subtitles (it can be enabled), so there might be a way of doing this on YouTube.

Thanks,
Martin

Hello speedys,

we just released version 2.2.22 which fixes you issue. It was caused by a change in WordPress 4.0 editor CSS.

Regarding the “members only” video – we recommend that you use your membership plugin to provide different post content to logged in members. Best if you use it together with CloudFront signed URLs to avoid hot-linking to your videos: https://foliovision.com/player/demos/cloudfront-download-protection

Thanks,
Martin

Hello Miguel,

this is related to a Firefox bug as I mentioned above.

Here’s a workaround which will allow you to prefer Flash for Firefox only. By using Flash, the Firefox bug won’t occur (and the audio will sound normal), although you will loose the ability to seek into un-buffered parts of the video. But at least it will only affect Firefox.

Put this code at the start of your footer.php file (it needs to go before PHP block with wp_footer() in it):

<script>
if(navigator.userAgent.toLowerCase().indexOf(‘firefox’) > -1) {
jQuery(‘.flowplayer’).attr(‘data-engine’,’flash’);
}
</script>

We will fix the RTMP protected URLs support.

Thanks
Martin

Hello Miguel,

new version of core Flowplayer includes fixes for Android full-screen mode. We should be able to incorporate these fixes at the start of next week.

Thanks,
Martin

Hello Sharon,

it looks like a problem with one of the extensions. Could you please try some other browser and see if you see the same problem with missing login button?

Also, is your site using HTTPS? I double-checked that our plugin works with that and doesn’t remove the HTTPS from the form action.

Thanks,
Martin

Hi Sharon,

could you please follow step 3. here to see if you are getting any JavaScript errors? http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

I tried to install NextGen Gallery together with FV Antispam, but I’m not seeing any issues. Perhaps there is some other plugin in the play.

Thanks,
Martin

Hello techgyrl,

thank you for your interest in our plugin.

If you buy our license, you can embed YouTube and Vimeo videos directly:

https://foliovision.com/2014/07/playing-youtube-videos
https://foliovision.com/player/how-to-use-vimeo-pro

This is however not supported for Daily Motion videos right now, although it’s on our list of things to do. We are currently in process of fixing some other bugs (quality switching) for our existing licensed users.

If you have a project where you need this feature, we can talk about putting Daily Motion support near the top of our list, if you can buy a bigger license or a donation.

Thanks,
Martin

Hello Miguel,

yes, it’s normal as Flash doesn’t support HTTP range requests.

This can be solved by using RTMP, however we currently don’t support download protection for that. We worked on fixing it, but it needs to be fully tested first.

Thanks,
Martin

Hello Miguel,

thank you for posting URL for your videos. I had a look and I’m noticing issues with audio speed in Firefox (version 31.0 on OS X 10.9.1 and also version 30.0 on Windows 7). Video stopping during quality switching in not occurring however.

We are having a look at the video encoding. I’m noticing this is a known bug in Firefox: https://bugzilla.mozilla.org/show_bug.cgi?id=875644

If you set it to prefer Flash, then at least users with Flash installed wouldn’t get into this issue.

Thanks,
Martin

Hello Miguel,

we will keep the video private as well, we won’t publish your URLs, so no worries, you can send it to us.

Thanks,
Martin

Hello Lance,

I’m leaving for a week of vacation, so I’ll be able to add this feature at the start of September.

If you know enough PHP you could put up a filter on the_content with high priority, where you would change the HTML of the lightbox image link to show up as an image, but it would be too tricky for a quick fix.

Thanks,
Martin

Hello Miguel,

this might be related to the video acceleration. Could you please post us the full data you get on this URL in your Chrome? chrome://gpu/

If your Chrome doesn’t smooth out the edges of artifacts in video (deblocking filter), can you check if you encoded your video with “Fast decode” option? We usually don’t enable it for faster decoding on mobile.

This can also happen if you have another window open in your OS which plays some video, even though it’s covered by your Chrome browser. There seems to be a bug in the video rendering in HTML5 in Chrome in some scenarios. IE 11 has similar issues as well.

Thanks,
Martin

Hello Miquel,

I’m leaving for a week of vacation, so I’ll be able to fix any bugs and help you troubleshoot the issues at start of September.

Thank you for summing up the issues, I’ll make sure we address each in a separate thread and provide some quick troubleshooting steps now.

Thanks,
Martin

Hello Miguel,

we will have to improve this to automatically select he lowest quality for mobile devices – your Android phone is probably trying to play the HD video.

You can try posting your mobile quality video into a standalone player and see if that one works. It would be also good to know if that one will play in Safari. That would answer the question if this is related to the quality switching or the video encoding.

Thanks,
Martin

Hello Miguel,

if you could use our Video checker from within your Safari, that would be great as we would see your video encoding as well as your Safari version and OS. Here’s how to use it: http://foliovision.com/player/faq#properties-built-checker-report-playing

Please note that this information is kept private.

A test URL where we can see the video would be even more helpful.

Otherwise I’m not sure what could be the problem – Safari should play your MP4 using HTML5 engine perfectly fine, just like Chrome. If it plays for you when you force Flash mode in Safari, that suggests that there is indeed an encoding issue. If it doesn’t play for you in Chrome and Firefox in Flash mode, are you sure you have Flash enabled?

If it played in classic Flowplayer, that one uses Flash, so there still might be some HTML5 incompatibility with your video. I’m not sure about jwPlayer though, we use the same HTML5 engine as that one (it relies on browser), although it could be using Flash without you knowing it.

The clip around the edges of your 1500k clip suggest that your video aspect ration might be different on that one.

Thanks,
Martin

Hello Miguel,

here’s my test of quality switching with CloudFront signed URLs (see the second video on the page): https://foliovision.com/player/demos/flowplayer-quality-switching

There was a bug which prevented this from working when there were + symbols in the file name (Amazon S3 and CloudFront uses that instead of empty spaces) in Flash engine (required by Firefox on Mac, as it won’t play MP4 natively).

We fixed this bug and released FV Player Pro 0.1.10, you should upgrade to it.

If you could post your file URL here (just the URL, no need for any keys, we also won’t publish it), we can check if there are any issues with that. But I’m surprised that it doesn’t work for your in Safari, as that one plays MP4 natively.

Thanks,
Martin

Hello Miguel,

you need to open the PEM file in any text editor (preferably Notepad on Windows or TextEdit on Mac).

Regarding the “Mobile”, “SD”, “HD” labels – please check step 3. of our quality switching guide: https://foliovision.com/player/switch-video-quality

For your site it should be:

_500k,Mobile
_1500K,SD
_2500K,HD

Are you sure the 500k has “k” in lower case and the rest in upper case?

Regarding RTMP – unfortunately this one doesn’t work with the private keys, we are working on fixing the bug.

Thanks,
Martin

Hello David,

iDevices can play HLS in HTML5 as they have a built-in HLS capability. So this extra engine would be used for PC users only.

Thanks,
Martin

Hello Alex,

your solution works, but it will break with the first plugin upgrade.

We can put in a WP filter hook for this phrase, so then you could be changing it using an addon plugin. That would be a much more elegant solution.

Thanks,
Martin

Hello David,

the system with providing a time limited URL (we support it for both Amazon S3 and CloudFront) is as secure as it gets in HTML5. Both Vimeo and YouTube use the same approach to protect the videos.

HTML5 doesn’t really support content encryption, but you can get it in HLS streams which are supported only on iDevices. However then you also need a RTMP stream (which plays in Flash) for rest of the users, which is at least hard to download as it’s a proprietary protocol.

We could also look for a chromeless Flash player for HLS format and integrate it in our plugin, but it would be quite a bit of work.

Thanks,
Martin

Hello Alex,

could you please delete and reinstall the plugin? I included a fix for this in the existing version and if it works for you, we can release it as a new version.

It hides the WP admin bar when entering fullscreen and then shows it again upon exit. It works perfectly in my IE11.

Currently the native fullscreen in IE11 is not supported, but it should be fixed in next version of core Flowplayer.

Thanks
Martin

Hello Alex,

thank you for your interest in our plugin!

You can disable the switching by adding a line of CSS into your mobile theme (or your main theme if it’s responsive):

p.fv-flowplayer-mobile-switch { display: none }

Mobile support is very important. Quality Switching works better in our FV Player Pro extension which is available for licensed users (although we need to improve our mobile user detection in there). FV Player Pro also allows you to play videos of Vimeo and YouTube and these detect mobile users automatically (here I must say that YouTube plays on older mobile much better than Vimeo).

Thanks,
Martin

Hello Dennis,

sorry about the delay. It appears that qTranslate is currently struggling to add support for WordPress 3.9. That puts us into a difficult position, as we have our clients who use this plugin and it’s also supported with FV Simpler SEO. But unless the core qTranslate plugin gets fixed, there is not much we can do.

Thanks
Martin

Hello viral,

thank you for your interest in our plugin!

There must be some other issue with your user which can’t comment. Do you mean that it goes into trash automatically? Perhaps his name is also on the blacklist. You can try de-activating our plugin and ask the user to comment to make sure there is no issue with our plugin. Are you using any antispam plugin?

I see that the editors don’t get all the permissions they should. We will fix this issue. If you need this issue resolved with priority, we are happy to do so if you order our pro support. If you know PHP, then you can try to fix it in fv_tc::frontend() where the permissions are checked.

Thanks,
Martin

Hello Chan,

on our test page, the video was streamed in RTMP and HLS. So Chrome was using Flash to play the RTMP stream as it doesn’t play HLS.

I had a look in Windows XP with IE7 and the video played smoothly. We have a separate support ticket where we noticed that Windows XP with IE7 is indeed slow to play videos on your particular site, so there must be some CSS conflict.

Thanks,
Martin

Hello volcano,

I’m not sure what could be causing the above error. Perhaps your post HTML includes some item form widgets.wp.com. Could you please check if you get the same error when writing a new post? Are you using JetPack?

Thanks,
Martin

Hello Anne,

we had a look at your website as you ordered our Pro support before – it was an issue with “Popup Domination” plugin.

Turns our that even though the fix for your website was included in our live version, there was a tiny glitch in it which caused it to fail.

Fixed now. Your videos play again.

Thanks,
Martin

Hello Steve,

thank you for your question.

FV Player Pro is the pro extension which auto-installs for our licensed users. It provides Vimeo and YouTube integration and it should be used together with FV WordPress Flowplayer. We will make this more clear in the plugin description.

Thanks,
Martin

Hello Chan,

are you sure you don’t have “Private” mode enabled on the iPad? That might interfere.

Regarding your full screen issues – we tested Chrome 36.0.1985.125 on Mac OS X 10.9.1, Chrome 35.0.1916.114 m and 36.0.1985.125 m on Windows 7 and couldn’t replicate the issue.

Do you mean that the video disappears after switching the quality? Is the issue solved by clearing the browser cache or perhaps even restarting it? Does the issue also appear if you log out of the site?

Thanks,
Martin

Hello David,

CloudFront will automatically pick the best edge location. You can set the locations for each distributions when you are creating it.

It’s the “Price Class” option:

It’s all in our guide: https://foliovision.com/player/serving-private-cloudfront#rtmp

Thanks,
Martin

Hello Chan,

thank you for your cooperation, where were a couple of issues we had to fix:

1) First of all – M3U8 is designed to support multiple quality streams inside of it. Can you get such file from your video provider? Then there should be no need for quality switching provided by our plugin.

However we included support for that in new FV Player Pro release (0.1.8.9), so this will now work. Tested on iPad as well.

2) I see the bug in RTMP quality switching. The new version fixes that as well.

3) We also released new FV WordPress Flowplayer (2.2.21) to fix the issue with your RTMP URLs (rtmp://server/path/mp4:path/file-name).

Thanks,
Martin

Hello Chan,

RTSP streams are useful for old mobile devices. It’s currently not supported by our plugin, but the support could be added.

I was able to play your video in my computer using VLC Player, but not on my old HTC Legend phone.

Can you get a mobile optimized version? It should not be wider than 480px if it should play on old HTC Android phones and so on. Otherwise it doesn’t make much sense to add this kind of video streaming.

Thanks,
Martin

Hello Chan,

take a look at your RTMP path – it contains “mp4:” which separates the RTMP server endpoint from the RTMP path.

So the correct way of posting this with FV Flowplayer is.

[fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4"]

Then you can simply add up HLS stream:

[fvplayer rtmp="rtmp://video.example.com/480745868/_definst_/" rtmp_path="480745868/file-name.mp4" src="http://video.example.com/480745868/_definst_/mp4:480745868/file-name.mp4/playlist.m3u8"]

We updated the RTMP documentation with this.

I see that the HLS is not checked by video checker at all, so we fixed that by including at least a basic check.

In next version of FV Flowplayer, you will be able to insert the URL in its original form, but we still prefer to separate the RTMP server and path.

Thanks,
Martin

Hello David,

as you order our pro support, I had a look at the website.

I found the issue here – you inserted the mobile MP4 video, but there was not MP4 video entered as one of the video sources, you only had RTMP. I fixed that by changing the mobile video to a primary video source. Any browser which supports Flash will use your RTMP stream.

This is all documented here: https://foliovision.com/player/rtmp-streams

But I see that this might be confusing, so we will work on making sure the mobile video gets picked up by browsers even if there is no desktop MP4 video entered as one of the video sources.

Thanks,
Martin

Hell Stefan,

you will be able to get this fix with the next FV Flowplayer version which will be released later today.

Thank you for your cooperation!

Martin

Hello Eric,

this is on top of our list right now. We are already investigating it in the other thread, it seems to work differently in different browsers: https://foliovision.com/support/fv-wordpress-flowplayer/how-to/opacity#post-3783

Thanks,
Martin

Hello Stefan,

looks like it might not support the inline playback and it’s also pretty new OS. We will send you something to test tomorrow.

Thanks!
Martin

Hello Stefan,

thank you for reporting back. Could you please try on this demo page? This one has no splash image: http://lifeinamovie.com/h/a-test1-nosplash.html

This will help us come up with an encoding recommendation for Windows Phone compatibility or fix any bug with the splash screen.

Thanks,
Martin

Hello Stefan,

could you please let us know what screen size you get here on your Windows Phone? http://www.whatismyscreenresolution.com/

We might need to improve our detection and then it seems like mobile video recommendations should get you there: https://foliovision.com/player/encoding#mobile-video

Or you can try to make sure your MP4 video is using the baseline profile as recommended here: http://msdn.microsoft.com/en-us/library/windows/apps/ff462087(v=vs.105).aspx

You can report the video using the video checker and will have a look if it should play fine.

Thanks,
Martin

Hello djkfunk,

sorry about the delay in my reply.

Could you please use the video checker to report the exact stream which is causing issues?

Perhaps you have turned off the meta data in your RTMP server.

Thanks,
Martin

Hello Ed,

sorry about that, I forgot to remove the “solved” tag. Thank you for the screenshots too. We are still looking into this.

Thanks,
Martin

Hello Ed,

we will investigate this issue. If the autobuffering is enabled, this should work – the first frame of the video should show up – thus no need for splash image. It wastes the server bandwidth, as it has to load a bit of the video (more than just an image) and different browsers treat it differently, so it’s not without flaws.

Thanks,
Martin

Hello Lise,

could you please post a link to the YouTube video where these subtitles should be used?

Our plugin works with WordPress, but it’s not included in WordPress automatically – it has to be installed separately and it also needs the license.

Thanks,
Martin

Hello Lise,

latest version of FV Player Pro (available to licensed users of FV Flowplayer) now provides a proper YouTube embedding: http://foliovision.com/2014/07/playing-youtube-videos

We tested the subtitles in VTT format and they worked fine.

Thanks,
Martin

Hello Micah,

thank you for your interest in our plugin!

When I open your link, I only see “[membc_ppep-video-shortcode-micahtest title=’How Do People Keep Score’ videofile=’https://ppep.s3.amazonaws.com/0304-101-002%20How%20Do%20People%20Keep%20Score.mp4&#8242; seconds=’565′ tag1=’750′ tag5=’758′]”. That is not the shortcode which our plugin is using.

We use [fvplayer…] shortcode, as described here: http://foliovision.com/player/user-guide

Are you trying to integrate FV Flowplayer with some other plugin?

Thanks,
Martin

Hello Ed,

I see, it’s not an hazy overlay, but a color which you selected Settings -> FV WordPress Flowplayer -> Player Skin -> Canvas.

Thanks,
Martin

Hello Manish,

the HTML page must contain <body> tag, so if you test this in a hurry, you might miss it. Working demo here: http://lifeinamovie.com/h/embed.html

Thanks,
Martin

Hello Manish,

since it’s a paid plugin, it’s hard for us to check.

Does the error actually break our settings screen? If it’s just an error that shows up and you are still able to open all the settings boxes and also use the FV Player button (shortcode editor) when writing a post, I wouldn’t worry about it much.

Of course check if your videos are playing – logged in and not logged in.

Thanks,
Martin