Hello Howard,

if you could provide a tip for Paul, that would be great.

Hello Paul,

we are currently doing some additional research on this. Adding HLS support using a Flash plugin should be possible, although tricky.

Thanks,
Martin

Hello Stephen,

thank you for reporting your issue. As you are our licensed user, I had a look at your video and website.

It seems like you found an issue here, let’s see this in detail:

1) I’m having no issues on:

Mac OS X 10.9.1 – Chrome 34.0.1847.131
Mac OS X 10.9.1 – Chromium 33.0.1711.0 *
Mac OS X 10.9.1 – Firefox 28.0 *
Mac OS X 10.9.1 – Safari 7.0.1
Windows 7 – Chrome 34.0.1847.116 m
Windows 7 – Firefox 26.0 (Flash installed)
Windows 7 – Firefox 28.0 (Flash installed)
Windows 7 – Firefox 29.0 (Flash installed)
Windows 7 – Internet Explorer 9 9.0.8112.16421 (Flash installed)
Windows 7 – Internet Explorer 11 11.0.9600.16428 (Flash installed)
Windows XP – Firefox 27.0.1 *
Windows XP – Firefox 29.0 *
Windows XP – Internet Explorer 7.0.5730.13 *

* – MP4 only plays with Flash in this OS + browser combination

2) I see issues in:

Windows 7 – Internet Explorer 9 9.0.8112.16421 (no Flash)
Windows 7 – Internet Explorer 11 11.0.9600.16428 (no Flash)
Windows 7 – Firefox 26.0 (no Flash)
Windows 7 – Firefox 29.0 (new version released just yesterday) (no Flash)

Seems like IE and Firefox can’t play your video without Flash installed, while it should play just fine on Windows 7 (Firefox on Mac and Linux doesn’t support MP4).

You also included a mobile version of your video (628×352 pixels, although making it 480 pixel wide would be better for old Android phones). This video plays just fine in these browsers.

Your original video is 2560×1438 pixels. So that must be causing the issue here. It’s a rather extreme resolution, as your video is displayed in 1080×608 pixels on you site.

How to fix this? – re-encode your video to a lower resolution and it will play fine.

On our end – we will put up a warning for this into video checker. We are currently reworking it to work when posting the video as well.

Proof – I tried reencoding to 1280×720 pixels and it plays just fine in all of the browsers that had issues.

Thanks,
Martin

Hello purelife8899,

if you deactivate and delete the plugin now and then reinstall it, you will get our fixed CSS which should fix your issue.

Please re-save the plugin options if you don’t see this fixed after you re-install the plugin and then have a look again.

Thanks,
Martin

Hello purelife8899,

unfortunately a quick fix you will have to make the captions more descriptive – just make the caption a bit longer by adding what could be a subtitle.

Thanks,
Martin

Hello purelife8899,

as a quick fix, could you please make the short captions a bit longer, so they would show up on two lines as well?

We are thinking about how to fix this in CSS without having to include a heavy grid layout JS.

Thanks,
Martin

Hello Pavlos,

unfortunately f4m is not a HTML5 compatible video format. Can you get HLS M3U8 instead?

If you can send us your f4m file, we can double check.

Thanks,
Martin

Hello David,

please reinstall FV WordPress Flowplayer, it will have the required fix in it.

Then you can install FV Player Pro and get the quality switching.

By the way we recommend your files use prefixes like -mobile, -sd, -hd – much better than -240p, -480p, -720p, as you can vary the resolution across the files as needed.

Thanks,
Martin

Hello David,

please note that the reload only happens once – once you pick a quality, it’s stored as a cookie and thus you get your quality across the site.

CloudFront secure URLs are on top of our list.

Thanks,
Martin

Hello David,

1) It might take a week or two, as we are currently adjusting our internal license management interface.

It’s nothing that should stop you from trying out the plugin.

2) sorry about that, I haven’t checked the test RTMP stream.

I put up new MP4 videos into the test post: ‘http://martin.domainearl.com/2014/04/quality-selection’

As you can see, it currently reloads the page for quality selection, but we will work on improving that to work as seamlessly as possible (should work perfectly on any modern browser except iPad and iPhone which on the other hand support HLS with automated quality selection).

Thanks,
Martin

Hello David,

as our licensed user, you can install FV Player Pro (a Pro addon for our plugin) which contains this feature.

Here’s how to get the beta version which has this feature in it:

1) Please upgrade to latest FV Flowplayer.

2) Make sure your license key is in the plugin settings.

3) Open the plugin settings and add &pro_beta=yes to the end of URL and open that. So is you had
“http://your-site.com/wp-admin/options-general.php?page=fvplayer”
it will be
“http://your-site.com/wp-admin/options-general.php?page=fvplayer&pro_beta=yes”

4) You should see the settings page again with a gray notice at the top: “Thank you for purchasing FV Flowplayer license!” and a “Get the FV Player PRO now!”

If you don’t see anything, please de-activate and re-activate the plugin and open the URL from step 3. again.

If you see the button, click it.

5) This will automatically download and install FV Player Pro. Then the page will reload and you will notice there is a “Pro Features” box.

Now I’ll describe the example use:

6) Enter following into the “Video quality switching (beta):” text box:

-360p,Low
-480p,Medium
-720p,High

7) Now insert your video like this:

[fvplayer rtmp="https://cdn.foliovision.com/videos/your-video-480p.mp4" qsel="true"]

The qsel parameters tells the shortcode, that your //cdn.foliovision.com/videos/your-video-480p.mp4 video is also available in -480p and -720p and it also sets the default video quality to play. It literally just replaces “-360p” with “-480p” and “-720p”, so all the videos where you use qsel=”true” have to respect the naming.

So you have to have the following files ready:

/videos/your-video-360p.mp4
/videos/your-video-480p.mp4
/videos/your-video-720p.mp4

8) This was all tested on a fresh site here: ‘http://martin.domainearl.com/2014/04/quality-selection’

Our goal will be to make this work with WP cache plugins (if you do use one, exclude users with fv_player_quality cookie) and also switching the streams on-the-fly – without page reload (at least for most devices).

Thanks,
Martin

Hello David,

the VTT thumbnails look good. Other option would be to load the thumbnails automatically from the actual video file, but that’s HTML5 only.

This is currently not supported, but it could be added in the future. We are happy to prioritize this feature if it’s important for your work, just let us know and we will come up with a proposal.

Thanks,
Martin

Hello Timon,

this might be related to HW acceleration of either video or the CSS effect. I wasn’t able to reproduce the issue on two computers.

1) Could you please check if it plays in HTML5 or Flash?

2) Do you get the same issue on http://foliovision.com?

3) Could you please try to disable the hardware acceleration as shown here? https://www.youtube.com/watch?v=z7a2OLbRVwQ

Thanks,
Martin

Hello Stephen,

could you please let us know what was causing the display issue and how did you fixed it?

Thanks,
Martin

Hello Stephen,

1) I’m noticing that there is a tiny box in the bottom left corner. It looks like some icon with a black arrow pointing up: https://foliovision.com/images/fv-flowplayer-strange-icon.png

It might be related to your template, does it show even without it?

2) The video for older iPhones can be maximum of 640px wide and 480px tall. We are also working on a system which will tell you that your video might be too big and that you should provide a mobile version of the video to cover all devices.

Thanks,
Martin

Hello Timon,

first of all, thank you for the detailed reports!

1) if you want to figure out what Flowplayer engine is used, you can just check the element with your browser developer tools after it had started.

You can also execute a script like this, then you should see the engine in your JavaScript console:

jQuery('.flowplayer').bind('ready', function(e,api,video) { console.log(api.engine); } );

2) Regarding your video stretching issues – Flash is not aware of the actual dimensions of the video, so you need to enter the video width and height properly. If your actual video file contains some spacing above and below, you need to include this in the dimensions.

There is a way of switching the Flash behavior, but that stops it from being responsive. However perhaps there is a way of adding the responsiveness back in.

Other fix would be to include your video in WebM format. Typically 25% of users are not able to play MP4 in HTML5 (Firefox Mac, Firefox on old Windows, Opera and Linux users), they could use a WebM version of the video and benefit from random seeking as well.

3) IE 11 issues – I’m using IE 11.0.9600.16428 on Windows 7 with SP1 and while I’m seeing black bars above and below the video (please use correct video dimensions, the Video HTML5 tag appears not to be transparent in IE 11), there is no issue with loading indicator. What exactly are you using to turn off Flash? Perhaps that’s causing the problem.

Thanks,
Martin

Hello Timon,

sorry about the inconvenience, I’m not publishing this thread for the moment as I will include your license keys in it:

1) It appears you are using key $398032431812715 while your key is $432067210041955. You can always see the license key when you login at http://foliovision.com/edit

Flowplayer changes the license key on each new major version, our plugin distributes the updated key to you automatically. Perhaps that’s there the problem occurred, if you copied the older key.

2) I freed up the domain slots for you.

Thanks,
Martin

Hello Timon,

could you please use the video checker to send us a report about your video? Here’s how it’s one: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello Wendy,

if it’s .htaccess then there is little our plugin can do without coding specifically for your site. I don’t see how adding jQuery UI can affect that though.

Hello Cris,

please check your browser JavaScript console. Here’s a handy guide from WordPress.org about how to check that console in various browsers, just skip right to step 3: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis There might be some broken JavaScript on your site which breaks any JavaScript execution afterwards.

Thanks,
Martin

Hello Alidbg,

do you mean the global plugin settings for title rewrite, or are you looking for SEO titles for your forums and topics?

Are you using bbPress 2.0?

Thanks,
Martin

Hello Alidbg,

just to be clear, are you trying to fill your homepage meta description and title with meta description and title of the most recent post?

Thanks,
Martin

Hello Wendy,

you should be adding the html5.js file for maximum compatibility with IE6 and IE8 like the message says.

What plugin are you using for password protection? The checked checks your homepage using Ajax, so it’s not a logged in user. So you are probably right. If you could let us know what plugin are you using to lock down the site, we can put it into a list of exclusions.

Thanks,
Martin

Hello gbowman,

could you please let us know about what was the problem and how did you fixed it?

Thanks,
Martin

Hello Liz,

just make sure you use Handbrake to compress the video and you shouldn’t be having any issues: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding

Thanks,
Martin

Hello Kemal,

our lightbox integration is ready, and we are really close to release the full pro extension with lot of other interesting features.

Thanks,
martin

Hello Paul,

version 2.2.4 which fixes your issue was just released.

Please let us know if there is anything else.

Thanks,
Martin

Hi Paul,

1) could you please post you Amazon access keys, so we can fix this quickly? (we won’t publish these)

2) could you please also post the shortcodes you are using?

There must be something weird about either the file paths you are using or the shortcode, as we didn’t noticed this problem before.

We will double check playlists with Amazon S3 protected links as well.

Thanks,
Martin

Hello Liz,

I’m sorry, but we can’t replicate the issue. Here’s how we can help you with troubleshooting. Could you please:

1) ask your user to visit this site and copy the “Your User Agent String is:” information for you and post it here? http://www.whatsmyuseragent.com/

2) ask your user to visit this link http://helpx.adobe.com/flash-player.html click the “Check Now” button and copy the “YOUR SYSTEM INFORMATION” table for you and post it here?

3) upload your video to Amazon S3 bucket again, into a directory which contains no blank spaces. Also remove the blank spaces from the file name. Currently it’s:

POTR+Videos+Condensed/POTR+Sarah+Schilke+Unique.mp4

So let’s make it:

potr-videos-condensed/potr-sarah-schilke-unique.mp4

Thanks,
Martin

Hello Kushtrim,

this is bit of a problem, as different browsers support subtitles differently and core Flowplayer has a pretty basic support for this, probably because of Flash fallback. However the new version of core Flowplayer (version 6) should have this fixed. It will just take some time.

If you need this feature for your work, we’d be happy to work with you on implementing it, but it would be a fair amount of work, so let us know and we will contact you about details.

Otherwise I recommend you use a workaround, like posting two players for different languages.

Thanks,
Martin

Hello Don,

this appears to be only issue with your RTMP, it works fine with HLS.

Are you sure your RTMP stream is providing video meta data at the beginning of the stream?

I compared the debug messages to other live streams and your stream doesn’t execute onMetaData().

Thanks,
Martin

Hello lunahicks,

there must be some JavaScript error on your site or perhaps some external item which blocks the page load from completing.

You should follow the Step 3. here to check if your browser is reporting any JavaScript errors.

I had a quick look and the issue appears to be with your plugin: http://wordpress.org/plugins/sharebar/

Thanks,
Martin

Hello dot4all,

Unfortunately at this point we only do this when required, for example in case of Amazon S3 Protected videos.

If you need this feature for your work, we’d be happy to work with you to implement it on your site immediately if you buy a license.

If you’d prefer not to buy a license for the moment, we may add this as a feature in the future.

Thanks,

Martin

Hello Liz,

it should be fine, but I would still advise you adjust it to lowercase “video/mp4” just to follow the standards.

Thanks,
Martin

Hello David,

this works for protected Amazon S3 videos. It measures the video time to be able to determine the best download protection length. If this check fails and there is no value, it uses the default value, enough to buffer the video.

Thanks,
Martin

Hello Mateusz,

thank you for a great suggestion! We will definitely fix this.

We were solving this for playlists, but I don’t think it works that way for single videos. If you set your video to lets say 640x400px and the video is only 640x360px, the splash image will indeed be visible in the stripes above and below the video.

Thanks,
Martin

Hello trilliumliz,

please use the “Send report to Foliovision” button, so we can see your video details.

Thanks,
Martin

Hello Mateusz,

we will work on this feature in one of the next releases. Just check our changelog to see whan it goes out.

Thanks,
Martin

Hi Mateusz,

we just released version 2.2.3 which allows you to change the logo per video.

Use logo=”http://your.logo/url.png” in shortcode. Or use logo=”none” to remove it completely. The sitewide logo has to be set for this to work though – so set one in Settings -> FV Worpdress Flowplayer -> Sitewide player defaults first if you don’t have one.

Thanks,
Martin

Hello Kevin,

the video plays on Youtube, as Youtube re-encodes each uploaded video. So if you download the MP4 from Youtube, it will be already properly encoded and will play.

Thanks,
Martin

Hello caderial,

yes, that’s it, although it’s hard to guarantee it will work without knowing details about your implementation.

We will have a look if jQuery Ajax creates any global JavaScript event which we could hook our player into. jQuery ajaxSuccess seems to be doing the job.

Thanks,
Martin

Hello harmoney65,

we strongly recommend that you rewrite your shortcodes into new format. You may have problems with playlists this way and so on.

You can see the shortcode format here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#shortcode

Thanks,
Martin

Hello harmoney65,

could you please post the full shortcode you are using?

Are you using old FV Flowplayer version 1 style shotcodes with commas? If so, is your “Convert old shortcodes with commas” setting on? We recommend using the new format as produced by “Insert FV Flowplayer” button above the editor.

Thanks,
Martin

Hello Andrew,

that’s great news, we are glad it all works for you now.

Thanks,
Martin

Hi Mateusz,

just enter your license code into the plugin settings. It’s simple, but here’s a guide about how to do it: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/user-guide#license

Please let us know if there is anything else.

Thanks,
Martin

Hello Matthew,

in that case, it might be related to JetPack comments. We found that JetPack comments are in conflict with FV Antispam, so we disabled its protection when using JetPack comments.

It’s weird if the old version worked with with your JetPack comments though. I’m not seeing the JatPack comments interface on your site right now, is Antispam Bee breaking it?

Thanks
Martin

Hello Sofia,

thank you for your interest in our plugin. Could you please:

1) Check spelling of all your video paths.

2) Check CloudFront settings listed here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#cloudfront-issues

3) Check Amazon S3 file permissions as shown here: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide#public (notice it’s “Everyone”, not “allusers” and “Open/Download” and “View Permissions”)

If this needs to be resolved fast and right on your website, we would be happy to help you. Just order our pro support.

Thanks,
Martin

Hello Wendy,

we will make the warning dark – if it only flashes, it has no importance at all. And if it stays there, people will notice it anyway. No need for it to stay red.

Thank you for your feedback!

Martin

Hello Andrew,

we are on the same page here – you want the whole post to be indexed in Google and only hide few paragraphs with videos from non-members.

I think that’s exactly what [zm_protect] does. I’m not sure about [zm_upgrade], as I wasn’t able to find any documentation. I could see that once it’s user, [fvplayer] shortcode is not parsed, but the same applies to [gallery], which is core WordPress technology – so it might be a problem of Zaxaa.

Could you please check the [zm_protect] in my test post? That should make things clear, if you can load that post as a paid user and see the video.

Thanks,
Martin

Hello Gary,

could you please paste your custom toolbar configuration here? If you made some mistake in quotes, it could cause issues like this.

I recommend you check the documentation here, it shows the right syntax: http://foliovision.com/wordpress/plugins/wysiwyg/installation#toolbar-customization

Thanks,
Martin

Hello Wendy,

the warning appears for admins only. If it disappears, then it’s fine. If not, it means your site has broken JavaScript and that’s what the message is about. That’s the whole purpose of it.

We are wondering how to improve it though. We already have “Check template” function on the setting screen, but that one can’t detect hard JavaScript errors. And when there is such error, people complain about our player, not knowing it’s an issue with their website or some plugin.

Thanks,
Martin

Hello francois,

1) Put the M3U8 not as mobile video, but as the primary video source, that way it will be used on iPad automatically. Mobile video is used by devices with screen below 320x480px (handles retina iPhones too).

2) Add live=”true” into the shortcode to make sure it doesn’t show infinite total video time.

3) Please post what configuration you used with jwPlayer. I see that it doesn’t work, are you sure the RTMP server URL is correct?

UPDATE: I got it working. rtmp://streaming001.broadcast.tneg.de/nrwtv/livestream is your RTMP server, nrwtv is the path. Are you saying jwPlayer was able to handle your possibly wrong configuration?

Thanks,
Martin