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Hi guys,
video won’t load on our site. All other sites are working (we have the license).
We have the latest plugins updates. Do you maybe know what the problem is?
Lp,
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Hello Filip,
thank you for the bug report and sorry about the inconvenience. We are looking into it now, it appears that there is some bug in your site JavaScript. We will update this thread as soon as we figure out more.
Thanks,
Martin
Hello Filip,
I found the bug and fixed it. Version 0.1.7.4 was released. Please upgrade to it and let us know if you find any issues. If you don’t see the upgrade available yet, try deactivating and then activating the plugin or reloading the plugin screen.
Thanks,
Martin
Ok, it worked at first when I updated all the plugins. But today it’s not working again :-(
Sites affected: http://www.savjetnica.com, http://www.savrsena.com, http://www.zanosna.com
Hello Filip,
sorry about the inconvenience, we are not able to reproduce the issue.
Could you please check if “Load FV Flowplayer JS everywhere” in Settings -> FV Worpdress Flowplayer -> Integrations helps?
We will be in touch in a private support ticket.
Thanks,
Martin
Hello Filip,
as you are our licensed user, we checked the situation on your site and found that there was some weird conflict with your template (based on Genesis framework). Installing a fresh copy of the framework didn’t caused the same issue on our site.
So we made the script loading in our plugin more careful and now it works. We released version 2.2.17 which fixes your issue. Please upgrade all the sites to it and the issue will be resolved.
Thanks,
Martin
