Issues in Firefox and IE (resolution too high)

Hello Stephen,

thank you for reporting your issue. As you are our licensed user, I had a look at your video and website.

It seems like you found an issue here, let’s see this in detail:

1) I’m having no issues on:

Mac OS X 10.9.1 – Chrome 34.0.1847.131
Mac OS X 10.9.1 – Chromium 33.0.1711.0 *
Mac OS X 10.9.1 – Firefox 28.0 *
Mac OS X 10.9.1 – Safari 7.0.1
Windows 7 – Chrome 34.0.1847.116 m
Windows 7 – Firefox 26.0 (Flash installed)
Windows 7 – Firefox 28.0 (Flash installed)
Windows 7 – Firefox 29.0 (Flash installed)
Windows 7 – Internet Explorer 9 9.0.8112.16421 (Flash installed)
Windows 7 – Internet Explorer 11 11.0.9600.16428 (Flash installed)
Windows XP – Firefox 27.0.1 *
Windows XP – Firefox 29.0 *
Windows XP – Internet Explorer 7.0.5730.13 *

* – MP4 only plays with Flash in this OS + browser combination

2) I see issues in:

Windows 7 – Internet Explorer 9 9.0.8112.16421 (no Flash)
Windows 7 – Internet Explorer 11 11.0.9600.16428 (no Flash)
Windows 7 – Firefox 26.0 (no Flash)
Windows 7 – Firefox 29.0 (new version released just yesterday) (no Flash)

Seems like IE and Firefox can’t play your video without Flash installed, while it should play just fine on Windows 7 (Firefox on Mac and Linux doesn’t support MP4).

You also included a mobile version of your video (628×352 pixels, although making it 480 pixel wide would be better for old Android phones). This video plays just fine in these browsers.

Your original video is 2560×1438 pixels. So that must be causing the issue here. It’s a rather extreme resolution, as your video is displayed in 1080×608 pixels on you site.

How to fix this? – re-encode your video to a lower resolution and it will play fine.

On our end – we will put up a warning for this into video checker. We are currently reworking it to work when posting the video as well.

Proof – I tried reencoding to 1280×720 pixels and it plays just fine in all of the browsers that had issues.

Thanks,
Martin

Hello Stephen,

the warning in video checker would show you a notice that your video resolution is so high that it might cause playback issues in IE and Firefox on Windows 7.

We plan to add this video checking to our shortcode editor, so that user know right away if his video file is properly encoded.

It would make sense to have these notices for end users as well (better than just some general error), but that would be a next step.

Thanks,
Martin

Hello Stephen,

I’m referring to the video on your homepage. If there is another video which has issues, please start by checking its resolution. Our video checker gives you that information in the “Technical information” section, you just have to look for it a bit (we are going to make it easier to find).

Thanks,
Martin

Hello Stephen,

that one is 640×352 and it plays fine in the above browsers which had issues with your high resolution video.

Thanks,
Martin

Hello Stephen,

in that case you made a mistake – both your files are 640×352 pixels. The one ending with …1280×720.mp4 and also the end ending with …640×360(mobile).mp4.

Thanks,
Martin

i face bit loading/buffering time for high resolution video. i.e 1920×1080 size for firefox 29.0.1

Thanks for your replaying,
i have check my video as per your suggession , still face same thing in firefox 29.0.1 latest broswer. issue is not critical.
I m using brightcove CDN. i m not share video link or sample link because its private confidential . i just want your opinion about face high resolution video i.e 1920×1080 with 15000 bit rate video run in firfox.

Martin, Thank you for quick replaying.

i will check and update you as per your suggested bit rate video with video checker , but i feel this issue only for firefox new version 29.0.1 in video case + high resolution . for other broswer video run smoothly as normal. cheers for now !