Hello Michael,

we found the issue – “Convert old shortcodes with commas” was causing issues here. I disabled the option on your site as I don’t see any old [flowplayer] shortcodes.

Please re-enable the “Advanced Vimeo embeding” and enter your Vimeo API key and the videos will play. I had to enter ours as our plugin forgets the key if you disable the “Advanced Vimeo embeding”, so that’s another thing to fix.

Thanks,
Martin

Hello Michael,

the issue which I noticed applies to the most recent development version of FV Player Pro, which has not been released yet.

So if you are experiencing any issues, we will have to see it, as we are not getting any problems with the latest live versions.

Thanks,
Martin

Hello Michael,

sorry about the misunderstanding – all we need is the video URL on Vimeo. So if you could just send us the path link like vimeo.com/{number} – that’s all we need.

I’ll be in touch in a private support ticket about the login details though.

Thanks,
Martin

Hello Ajay,

could you please use our video checker to report the exact video which is causing issues? http://foliovision.com/player/faq#properties-built-checker-report-playing

You really should be using CDN for world-wide speedy delivery.

Thanks,
Martin

Hello Michael,

could you please post the video URL? Then I can have a look and figure out what’s the issue.

Thanks!
Martin

Hello Chan,

if you use Quality Switching, then make sure you set fv_player_quality cookie to exclude the request from caching.

I posted this note with details into our Quality Switching guide: http://foliovision.com/player/switch-video-quality#caching

Thanks,
Martin

Hello Rob,

thank you for the bug report!

We will be switching to the latest media library code which is now used all around the WordPress, so this bug will just disappear.

In the meantime, could you please use the dates dropdown to find the media you need? Or you can copy the file URL from the Media screen and just paste it into the field.

Thanks,
Martin

Hello songsrpeople,

unfortunately your Flash VPAID ad doesn’t work with our VAST plugin yet. We only had success with LiveRail ads so far (better JavaScript than Flash though).

Thanks,
Martin

Hello Debbie,

the videos start automatically when used in lightbox. It only applies to the first video which you open and we believe that makes the most sense, as when you click a video, it just plays and you don’t have to click twice. So that is not a defect.

Regarding the logo position – could you please double check you put the CSS rule into your theme stylesheet, rather than editing the plugin files?

Thanks,
Martin

Hello Debbie,

could you please install FV Flowplayer version 2.2.7.9 from here? It’s our latest development version which will be released in a day or two as 2.2.8.

http://foliovision.com/downloads/fv-wordpress-flowplayer-2.2.7.9.zip

It will make sure IE11 will prefer Flash for MP4 videos. I don’t see any other solution, at least for now. It will still play without Flash though. I believe only small percentage of IE users experienced the issues which you did.

Thanks
Martin

Hello Carl,

if you mean “http://www.good4businesses.co.uk/testpages/” – I see that you placed the OGV above WebM this time. So Firefox or Chrome or Chromium will pick that one.

I’m still having the same issues with WebM in Chromium and Chrome on Mac: “http://www.good4businesses.co.uk/wp-content/uploads/2014/05/ResponsiveDesignVid.webm” Seeking breaks the playback, even if I open the file directly.

Thanks,
Martin

Hello Carl,

your above link causes the same issues in Chrome/Chromium – seeking in the file throws the HTML5 error. Same if I access the WebM directly.

I’m not sure about your Firefox issues though. Do you have any problems in Chrome or Chromium?

Thanks,
Martin

Hello Carl,

it’s weird if our video plays for your, but your own video does not.

Did you tried seeking into the unbuffered portion of the video? Perhaps you let it buffer the entire length. If you would try to skip to the end, perhaps it would fail.

However – I’m getting issues in Chrome/Chromium. Tried 3 different computers now. So I’ll put up a video warning when I detect the above muxingapp and writingapp.

Thanks,
Martin

Hello songsrpeople,

our VAST support is currently in beta. It works with the VAST tags with HTML5 videos. VPAID is only supported in its JavaScript form, we are working on the Flash version.

Could you please post your VAST tag, so we can try it out? We won’t publish it here.

Thanks,
Martin

Hello Shirley,

thank you for submitting the video using our video checker. Our video checker is right about your video, there are issues. I can’t play it in any of the browsers which need Flash to play the MP4 video – Firefox on Mac or Chromium. It first takes a long time to load and then there is no picture.

I re-encoded the video using HandBrake and that one works fine and doesn’t report issues: http://lifeinamovie.com/2014/05/26/shirleys-video/

I can see that you used HandBrake as well, so perhaps there is something you missed: http://foliovision.com/player/encoding#encoding-samples

Could you please double-check that you used:

* Format: MP4
* Web Optimized
* Video Coded H.264 (x264)

Thanks,
Martin

Hello Simon,

we fixed the bug with our licensing backend. It was caused by the invoice generator. Thank you for your report!

I had a look at the video encoding issue. I can see some issues with your WebM video. You provided your video in MP4, WebM and OGV. WebM is what Firefox would choose, unless you set it to prefer Flash.

Indeed, I’m having issues with your WebM. But only in Chromium 33.0.1711.0 on Mac OS X 10.9.1 and Chrome 34.0.1847.137 m on Windows 7. If plays fine, but if I see in the video, it reports the HTML5 video error. No issues in Firefox 29.0.1 on either of above operating system though!

I had a look at what codecs the WebM is using in your case etc. I’m not seeing any issue though. I’m noticing your WebM is using 29.97 fps and 22050Hz audio sampling frequency.

Also, your video uses “muxingapp: libebml v0.7.7 + libmatroska v0.8.1” and “writingapp: AVSMatroskaFile” while other WebMs I’ve seen use “muxingapp: Lavf54.23.100” and “writingapp Lavf54.23.100”.

It’s also using only much lower resolution (320x240px), the other formats are much bigger (MP4 – 640 x 420, OGV – 960 x 540). So in reality, the picture should be much worse when using HTML5 in Firefox.

1) Please let us know what you used to encode into WebM.

2) Could you please let us know what exact Firefox version on what OS are you using?

3) Could you please let us know if both first and second video here plays for you in your Firefox? ‘http://martin.domainearl.com/2014/05/webm-test’

I’m having no issues with it in Chromium/Chrome. Hopefully we can figure out the incompatibility here and come up with a rule for our video checker.

Thanks,
Martin

Hello Debbie,

please use the video checker to report the exact video which is causing the issues. Here’s how: http://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello telelouange,

I strongly recommend that you enter the HLS video as the main video source. You currently have it as a mobile and that kicks in only below certain screen size. Perhaps your iPhone uses it in portrait orientation, but not landscape.

Thanks,
Martin

Hello Debbie,

are you sure your logo issues were not related to the CSS caching in your browser? We use a standard WordPress dialog to insert the logo (although it should be updated to latest version) and these align settings in it have no effect on our plugin. It’s just something that’s in core WordPress.

Thanks,
Martin

Hi Chris,

thank you for submitting the video using our video checker.

It appears that your video doesn’t play if you are not logged in. I’m not seeing any of our scripts in your site footer, so it appears there is a plugin conflict or an issue with your template.

I suggest you try previewing your site with a default WordPress template and see if that works.

Also make sure you follow step 4. of our installation guide: http://foliovision.com/player/installation

We are happy to help solving your issue right on your site, just order our Pro support incident: http://foliovision.com/wordpress/pro-install

Thanks,
Martin

Hello Cribeiro,

the documentation was posted: http://foliovision.com/player/how-to-use-lightbox

If you have a license, just put in the license code into the plugin and that will auto-install the pro-extension: http://foliovision.com/player/user-guide#license

Thanks,
Martin

Hello Erwin,

could you please check your PHP error logs? You can try enabling WP_DEBUG in wp-config.php (but don’t forget to turn it off afterwards) or your host should be able to point you to the right place.

Also, check the “Server requirements” as described here: http://foliovision.com/wordpress/plugins/wysiwyg/installation

Thanks,
Martin

Hello Purelife,

our Amazon S3 secure content works best for membership sites where logged in users don’t get cached versions.

With your current setup it can easily happen that the video link times out in 15 minutes and the cached HTML is 15 minutes old.

We plan to support this better in our Pro extension – FV Player Pro.

You can try to set the default expiry time to a higher value and see if that helps. We detect the video length and use its length value as expire time, so it might be better to use the fv_flowplayer_amazon_expires WP filter in the PHP code and put your longer value in seconds there – let’s say twice as much as your cache timeout.

Thanks,
Martin

Hello Arrisje,

sorry about that, we are not noticing this issue. Have you tried deleting the plugin and then installing it again?

Thanks,
Martin

Hello telelouange,

could you please use the video checker to submit the video report to us?

Thanks,
Martin

Hello Shirley,

you should be re-encoding the video with Handbrake: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/encoding

We are actually working on a more step-by-step oriented guide.

Or you can try MP4 Fast Start, which also helps, but won’t help in case there are any other encoding issues.

Thanks,
Martin

Hello Werner,

as our licensed user, could you please post the exact URL where we can see the issue? We won’t make it public if you don’t want to.

In the meantime, I’m installing NextGen Gallery to see what happens. Are you using any custom theme for it?

Thanks,
Martin

Hello Timon,

hopefully we can release this fix in version 2.2.8 or 2.2.9 next week.

Thanks,
Martin

Hello Debbie,

the popup size is determined by the video size which you enter at the top of the shortcode editor as “Width” and “Height”. Or you can add width=”640″ and height=”360″ to the shortcode by hand.

The splash image size which you need to click to open the lightbox popup is determined by the width and height in the lightbox section of the editor.

We are working on adding the documentation to our site.

Thanks,
Martin

Hello Debbie,

I see, so you are using lightbox + playlist at the same time.

While what you want is to have 20 little boxes and clicking each will open the big video. To do this, you have to use as many shortcodes as the video lightboxes you need:

[fvplayer src="https://cdn.foliovision.com/video/1.mp4" splash="https://cdn.foliovision.com/video/1.jpg" lightbox="true;240;120;title"]

[fvplayer src="https://cdn.foliovision.com/video/2.mp4" splash="https://cdn.foliovision.com/video/2.jpg" lightbox="true;240;120;another title"]

…

If you want to align the players in a grid like above, you can add align=”left” to each.

I recommend that you test:

1. remove lightbox from your live page
2. this on a test post
3. then decide what you like better. If you just go with lightbox, it might need some styling to look as nice as the playlist. The playlist is nice too. Lightbox doesn’t support the autoadvance though.

If you have an idea about how to join the functionality of lightbox and playlist, we are happy to hear about it. If we add that feature, it should be simple and effective.

Thanks,
Martin

Hello Debbie,

that sounds like a very strange issue. I don’t see how this could be related to .htaccess.

Do you mean that the playlist or the thumbnails disappeared from the page content? Or did it disappeared from the editor?

Do you have a link where we could look at the issue ourselves? If it’s a generic issue in our plugin, we are happy to have a look and work on a bugfix. If it’s a specific compatibility issue with you site, we are happy to have a look at what specific features your site is using and find the plugin conflict, if you order our pro support.

Thanks,
Martin

Hello Debbie,

FV Player Pro was just released as an addon for licensed users of FV Flowplayer. So in the moment when you enter the license key into the plugin, the Pro addon will auto-install. If you already did, just upgrading the plugin will auto-install the pro extension.

If not, please check the plugin settings screen for retry.

If everything works, the shortcode editor will have the lightbox checkbox in it. We are preparing the documentation.

Thanks,
Martin

Hello Chan,

1) The iPad bug – having to click the player 3 times – I can confirm this is related to the quality switching. I’ll work on fixing it tomorrow. We released FV Player Pro into public today, so our auto-updates channel is ready.

In our testing we avoided this by adding HLS I think.

2) Quality switching should work across servers. Could you please post the shortcode you used? Oh, I see you found the error in the shortcode.

3) Firefox issue – could you please double check that your video is available in all the qualities? If you provided WebM for Firefox, double-check that it’s there in all the qualities.

Thank you for all the useful feedback!

Martin

Hello Stefan,

also, is it possible to have a HLS with automated quality selection on Scale Engine?

Thanks,
Martin

Hi Chan,

could you please provide a link to the article, so we can have a look? There is probably an option to protect the video against hot linking, so that could be integrated.

Thanks,
Martin

Hello Chan,

it works for me now. Also, I’m not noticing any buffering issues.

You can include other file types, but HLS is currently not supported, as HLS contains automated quality switching built-in. But you can use RTMP for better streaming to devices which can’t play MP4 using HTML5 (Firefox on Mac, old Internet Explorer, Linux computers).

Thanks,
Martin

Hello Chan,

Glad to hear FV Player Pro works for you now. We will prepare the documentation for the quality switching, basically you need to enter something like this into its configuration box:

_432,Low
_720,High

Then in each video which is available in both qualities, you need to add qsel=”true” into the shortcode.

The quality selection buttons show up above the video. It could be integrated into the control bar at some point, it’s just a lot of styling to do and we put priority on making sure this works without having to reload the video.

Thanks,
Martin

Hello Jason,

thank you for reporting the issue. We found a fix which we will include in next version (which is actually scheduled for today).

Thanks,
Martin

Hello Jason,

please let us know about your browser and operating system. Some browsers might not permit going fullscreen from an iframe. Youtube uses iframe for the video embeds.

Thanks,
Martin

Hello Gary,

sorry about the delay, I was on a holiday and your message slipped through.

If you buy our FV Flowplayer license, or if you have one, you can become a member of our beta testing team and see this in action in FV Player Pro.

Quick demo: ‘http://martin.domainearl.com/2014/05/fv-player-pro-lightbox’

Thanks,
Martin

Hello Chan,

yes, it’s an MP4 video, but it’s a huge difference if you serve it via RTMP or HTTP.

It’s a problem with Scale Engine as well, as they don’t provide MP4 video over HTTP. So if you are not on a so called iDevice (required for HLS) and you don’t have Flash installed (required for RTMP), you can’t play the video.

If you are on an old mobile, you can play RTSP (we plan to add support for it), but it still leaves a hole in making sure everybody can play the video.

It’s still a good service as most people with such computers have Flash already because of Youtube, but I wonder what is the Scale Engine’s view on this.

Thanks,
Martin

Hi Chan,

I had a look at what you provided as the video URL. It’s actually some SMIL file for jwPlayer.

Opening that file in a text editor reveals the stream details which you need to enter into our plugin:

RTMP Server: rtmp://example.videocdn.scaleengine.net/example-vod/play
RTMP Path: sestore1/example/5-4-14_432.mp4

So then it looks like:

[fvplayer rtmp="rtmp://example.videocdn.scaleengine.net/example-vod/play" rtmp_path="sestore1/example/5-4-14_432.mp4"]

If you have your HLS M3U8 too, just add it into it as the video source. It will result in something like:

[fvplayer src="http://example.videocdn.scaleengine.net/....m3u8" rtmp="rtmp://example.videocdn.scaleengine.net/example-vod/play" rtmp_path="sestore1/example/5-4-14_432.mp4"]

Making the web work for you,

Martin

Hello Timon,

I’m leaving for a vacation for the rest of the week, but we will add this in one of the next releases.

I would say this is an IE specific display glitch which is only occurring on a few specific hardware configurations.

Thanks,
Martin

Hello Leonidas,

your question was answered here: http://foliovision.com/support/fv-wordpress-flowplayer/how-to/audio-splash-image-and-ads?replies=2#post-3302

Thanks,
Martin

Hello Wendy,

the WP script handle for our script is simply “flowplayer”.

Thanks,
Martin

Hello David,

if you enable the option, it should be pretty self-explanatory that you have to get your Vimeo API key.

Just enter the Vimeo video page URL into the shortcode, like:

[fvplayer src='https://vimeo.com/64577495']

Once the FV Player Pro plugin is really alive, there will be all the documentation required.

Thanks,
Martin

Hi Paul,

your link refers to Flowplayer 3 which uses Flash technology. We work with Flowplayer 5 which is a more forward looking solution (HTML5, not Flash dependent).

The idea of putting the token into SWF is interesting as it can’t be easily obtained that way. But if somebody would like to steal your video and put it on his own website, he could just copy your SWF.

We are working on adding Amazon Cloud protected links support which will allow you to use their RTMP streams with linking protection – the link will only last for a limited amount of time and it will be possible to only get it on your site.

Here’s our full guide for Amazon S3 protected content, so we will be adding Amazon CloudFront to it: http://foliovision.com/wordpress/plugins/fv-wordpress-flowplayer/secure-amazon-s3-guide

Making the web work for you,

Martin

Hello Pavlos,

let’s have a look:

1) src=’http://xx.xxx.xxx.xx:1935/live/livestream’ – are you sure this one works? It looks just like your RTMP stream. You can’t post your RTMP URL as HTTP.

2) src1=’http://xx.xxx.xxx.xx:1935/live/livestream/playlist.m3u8′ – this looks like a proper HLS stream

3) rtmp=”rtmp://xx.xxx.xxx.xx:1935/live” rtmp_path=”livestream” – this looks like a proper RTMP stream info

Solution – you to only enter the HLS path as src (first video source) and then the RTMP details.

The problem is that users without Flash who are not Safari or iDevices can’t play HLS and neither they can play RTMP. So I guess that’s why you tried to enter the RTMP via HTTP as some alternative distribution on HTTP would be required for these users.

Thanks,
Martin

Hello Stephen,

that one is 640×352 and it plays fine in the above browsers which had issues with your high resolution video.

Thanks,
Martin

Hello Stephen,

the warning in video checker would show you a notice that your video resolution is so high that it might cause playback issues in IE and Firefox on Windows 7.

We plan to add this video checking to our shortcode editor, so that user know right away if his video file is properly encoded.

It would make sense to have these notices for end users as well (better than just some general error), but that would be a next step.

Thanks,
Martin