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HI
I have loaded video okay – the admin notice says that the video is okay – yet the video images are not showing – I can only hear the sound. I get 3 dots where the image should be
Any ideas
I am using SW3 – but have tried it with video on SW3 – and video uploaded to my site through FV player shortcode – but still getting same problem
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Hello Amanda,
sorry about the delay, could you please use our video checker to report the exact video which is not playing? Here’s how you enable and use our video checker: https://foliovision.com/player/faq#properties-built-checker-report-playing
Thanks,
Martin
Hi Martin,
I have now done that – and sent the feedback to support via the player
Thank you
Amanda
Hello Amanda,
does the video play for you here on our temporary test page? https://foliovision.com/video-test
What device are you using? Your report was sent from Windows 8.1 with Firefox 32. The video works for us in Firefox 32 on Windows 7.
Firefox is sometimes weird when playing mp4 on Windows. Have you tried restarting the browser? Have you tried closing any other browser? (I’m using also PaleMoon – a Firefox clone – and I found that these two interfere in MP4 HTML5 playback).
Thanks
Martin
Hi Martin,
Yes, I can see the video on that page …
And yes I have tried those suggestionsAny other ideas Martin?
Hi Martin,
What can I do with this if the video worked on the video test link?
I have tested the video elsewhere and it is working fine ..
Cheers
Amanda
Hello Amanda,
could you please let us know at what exact URL your video is not playing? We need to have a look if there is some JavaScript error.
We won’t publish the URL here if you don’t want us to. Let us know if it’s a membership website which requires us to log in.
Thanks,
Martin
Hi Martin,
Thank you – Yes, it is a member site – I have a test log in you can use … where shall I send the url and log in details to Martin?
Hello Amanda,
you can send it here, the thread is not published. Or you can send it to support@foliovision.com or using LastPass to martinv@foliovision.com.
Thanks,
Martin
Hello Amanda,
please let us know when this is ready, we want to get this right for you.
Thanks,
Martin
Hello Amanda,
I just noticed the email, sorry about that. We will have a look now.
Thanks,
Martin
Hello Amanda,
this is caused by invalid volume setting. Please make sure that the Settings -> FV WordPress Flowplayer -> Player Skin -> “Default Volume” is a number between 0 and 1. 1 means that maximum volume will be used by default.
That should resolve your issues, could you please let us know how it goes?
We already created a fix for this issue, it will go out in the new plugin version.
Thanks,
Martin
