Hello rehan007,

could you please check what is your configured ad width? Could you please check your mobile screen size using http://www.whatismyscreenresolution.com/ ?

We only show the ad code if the player is big enough to fit the ad.

Also, what mobile device are you using? Not all the devices allow us to fully control the video playback (iPad and Android 4.0 and above does, but not iPhone or older Android).

Thanks,
Martin

Hello rehan007,

we will release it no later than on Monday.

In the meantime the workaround is to make sure the player aspect ratio matches the video aspect ratio. Or you can just install the dev version if you don’t have too many websites to maintain.

Thanks,
Martin

Hello rehan007 and parrjj01,

this should be fixed in next release, you can try it here: https://foliovision.com/downloads/fv-wordpress-flowplayer.dev.zip

We fixed how the ads load (the only load once the video start playing, no more loading into hidden div) and same goes for the popup feature.

We also fixed how it’s entered into shortcode. Just use our shortcode editor and you can include any HTML. No longer there is problem with src= something in the ad code.

Thanks,
Martin

Hello Viktor,

use Settings -> FV WordPress Flowplayer -> Ads -> Default Ad Code. That’s where you can enter a sitewide ad. Complete guide is here: https://foliovision.com/player/adding-ads

However you need to make sure that your ad company will be ok that the ad code loads into a hidden element and only becomes visible when the playback is started. Perhaps we could improve this and load the ad dynamically when it needs to be displayed.

It also shows up instantly, there is no 10 second delay.

Thanks,
Martin

Hello boom360,

does the ad work for you when you put it into Settings -> FV WordPress Flowplayer -> Ads -> Default Ad Code?

The ad code uses the src attribute, which is in conflict with WordPress shortcode parser. This is currently our limitation, but I may have just figured out a clever way of fixing this.

Please let us know if my suggestion helps or not.

Thanks,
Martin

Hello Exilod,

although there is no such setting available right now, you can use your CSS with the following selectors right now to accomplish what you need:

.flowplayer .fp-subtitle { /*this one is for subtitles in the normal player*/ }
.flowplayer.is-fullscreen .fp-subtitle { /*this one is for full-screen, so make the font bigger*/ }

Thanks,
Martin

Hello Amanda,

I just noticed the email, sorry about that. We will have a look now.

Thanks,
Martin

Hello Eric,

please re-enter your domain in https://foliovision.com/edit -> My Products. I see you put in “202.3”, so I removed that domain as you probably made a mistake there.

Thanks,
Martin

Hello Meg,

sorry about that, your TLD co.nz was not properly handled. I re-entered your domain name and now you should be getting the proper license key in https://foliovision.com/edit -> My Products.

Thanks,
Martin

Hello Amanda,

could you please let us know at what exact URL your video is not playing? We need to have a look if there is some JavaScript error.

We won’t publish the URL here if you don’t want us to. Let us know if it’s a membership website which requires us to log in.

Thanks,
Martin

Hello all,

the pre-roll feature was added to FV Player Pro. It’s currently in beta testing, so if you know your way around new technologies, you can look for “Video Ads (Pro) (Beta)” in the Settings panel.

It allows you to add custom video ads in front of your videos. First you define them in the settings (video file URLs and the ad link) and then you enable them for your videos in the individual video settings (or add ads=”random” to the [fvplayer] shortcode).

We are still testing it on some client sites, once it’s fully tested, we will add user guide and all.

Thanks,
Martin

Hi Samik,

thank you, we might be closing in on the solution. Could you please let us know which on plays?

http://lifeinamovie.com/h/wmp3.html
http://lifeinamovie.com/h/wmp4.html

Could you please also post your user agent string? You can find it here: http://www.whatsmyuseragent.com/

Thanks,
Martin

Hello David,

we are fixing this in the upcoming release, hopefully we can release it today. We will notify you here.

Thanks,
Martin

Hello RikaNM,

we are creating a sales page for FV Player VAST here: http://foliovision.com/player/vast

Thanks,
Martin

Hello Sandy,

this looks like an issue with your WordPress. You might want to have a look at some troubleshooting guide, like here: http://wordpress.stackexchange.com/questions/59763/how-to-fix-http-error-when-uploading-images

You can also try to upload something small (like an image) and see if that one goes well.

Thanks,
Martin

Hello rehan007,

FV Player VAST license was added to your account. You will find it in your account in “My Products” section.

If you have a static (non-video) ad code which you want to show above the video, you can put it in Settings -> FV WordPress Flowplayer -> Ads. You should check if it’s ok if the ad code only appears once the video starts playing with your ad provider though.

Thanks,
Martin

Hello Viktor,

you can find everything about our quality switching here: https://foliovision.com/player/switch-video-quality

Currently the limitation is that the use has to start the video playback and only then the quality can be switched. This approach has following issues:

1) If the use is on mobile device, the initial video load might be very slow or might fail to play at all (video resolution or MP4 profile too high for mobile). We are preparing a fix for this – we will let our users mark which of the video qualities is suitable for mobile and serve that to mobile user agents by default.

2) If the connection is too slow, the initial video load might take a lot of time. Perhaps we could add in a detection of user bandwidth based on the current page load and then default to the mobile video if it’s slow.

If you are using our advanced YouTube embedding provided by the FV Player Pro extension – it uses all the mechanisms as original YouTube player – that means mobile users get the appropriate video stream and quality.

Thanks,
Martin

Hello songsrpeople,

support for tablets and mobile is on our list, while supporting iPad will be our priority. VPAID ads require Flash, so only VAST ads will be supported.

If you want to join our FV Player VAST beta testing, please purchase our FV Flowplayer license: https://foliovision.com/player/download

Thanks,
Martin

Hello David,

we are not seeing any issues on our VAT form anymore.

Thanks,
Martin

Hello David,

we were fixing the VAT form today and we fixed it before you replied here. So we will have another look tomorrow.

You can also buy the Pro support now and we will refund the tax afterwards when you send us the VAT details.

Thanks,
Martin

Hello Greg,

2) Vimeo loading bug – please fix your Settings -> FV WordPress Flowplayer -> Player Skin -> Default Volume. As the tooltip says, you should “Enter number between 0 and 1, like 0.5”.

You are currently using “10” and that’s breaking IE11. When you fix that, your issues should disappear. We will put in a fix into next version of the plugin.

The previous versions of FV WordPress Flowplayer are available at https://wordpress.org/plugins/fv-wordpress-flowplayer/developers/

Thanks,
Martin

Hello songsrpeople,

we added the VPAID support: https://foliovision.com/player/demos/vast-vpaid-ads

Thanks,
Martin

Hello Greg,

1) The alignment issue must be then caused by your template. Perhaps we can add something to make sure our CSS is more resilient.

2) Vimeo loading bug – your homepage video works for me in Firefox on both Mac (32.0.2) and Windows (31.0, 32.0.2), but I can see issues in IE 11. However it works fine on our page: https://foliovision.com/player/how-to-use-vimeo-pro

I can see some error being triggered in the main FV Flowplayer library on your site, we will debug it tomorrow.

Thanks,
Martin

Hello David,

thank you for the suggestion!

Were you able to tweak this on your current version and does it work for you? I’m asking as we are generating some of the player specific code in site footer, so if you only load the post content using Ajax, it might not have all the data it needs to operate. That’s something to improve.

It looks like quality switching should work as long as you don’t use it in palylist.

Thanks,
Martin

Hello majorpakz,

could you please paste in the exact shortcode which you are using? What other plugins are you using on your website?

Thanks,
Martin

Hello majorpakz,

inserting YouTube videos with our plugin is the same as inserting any other video: https://foliovision.com/player/user-guide

If you want to enter it manually, you can just type in the shortcode like this:

[fvplayer src="https://www.youtube.com/watch?v=mzPxo7Y6JyA"]

Thanks,
Martin

Hello Daryl,

the documentation can be found here: https://foliovision.com/player/how-to-use-lightbox

Please let us know if you are having any issues.

Thanks,
Martin

Hello majorpakz,

you can insert the videos from YouTube even without the license, but then it’s just the basic embed code and not your own player with your own logo.

You need the pro license if you want advanced Vimeo and YouTube embedding, quality switching, CloudFront download protection, video lightbox and more.

Thanks,
Martin

Hello elja,

when the problem occurs, does visiting Settings -> Permalinks fix the problem?

Thanks,
Martin

Hello Miguel,

yes, playlist_hide=”true” will hide the playlist controls. Then add autoplay=”true” and loop=”true” and it will play forever. This won’t work on iDevices etc. as they won’t allow any video to autoplay to preserve mobile internet connection bandwidth.

Please note that if one video is MP4 format, all the videos have to use the same format. Same if you provide MP4 and RTMP – all the videos in playlist must use that as well.

Thanks,
Martin

Hello Miguel,

the RTMP now works with CloudFront protected URLs. More details in our blog announcement: https://foliovision.com/2014/07/wordpress-video-cloudfront

Demos here: https://foliovision.com/player/demos/cloudfront-download-protection

This allows you to add a RTMP distribution for your MP4 videos – just a bunch of extra configuration on CloudFront and in the plugin and then the videos will play via RTMP where Flash is installed – resolving the Firefox issues with the files with unusual audio sample rate.

Thanks,
Martin

Hello elja,

can you post a list of plugin which are active on both websites? Then we might have some more ideas.

Thanks,
Martin

Hello elja,

I was not able to reproduce your issue. We use a lot of custom post types and we never had issue with these when using FV Top Level Categories.

Here’s how we tested the conflict:

I installed the WP Job Manager plugin, created some jobs and opened the individual job page located on ‘http://my-site.com/jobs/job-slug’

Then I installed FV Top Level Categories. The job page was still working. I created some category, it was still working. We edited the category, no issues as well. We posted a new post into a brand new category and we haven’t noticed any issues either.

Next troubleshooting step:

Do you have any category which was “job” as the slug? That would explain the conflict.

Thanks,
Martin

Hello seyntjim,

thank you for your interest in our plugin!

Yes, the ad codes are not currently moved over with the embed code and there is no easy way of fixing that. We have some plans for better player embedding which would work in emails as well as with all the features like this one.

Thanks,
Martin

Hello Miguel,

you can add playlist_hide=”true” to the shortcode and the playlist buttons won’t appear. We are working on a better way of adding the pre-roll and post-roll video ads though.

I’m not sure what do you mean by the playlist start time. Do you mean that you want to have say 24 hours of videos in playlist and then always start at a specific video depending on what time it is? I’m not sure if that makes sense to a lot of our users, but can you share more details?

Thanks,
Martin

Hello Mateusz,

you can use the following:

[fvplayer src="{your video URL}" splash="{your splash image URL}" embed="false" share="no" controlbar="no" autoplay="false"]

You can get all of it from the shortcode editor (just enable the features in Settings -> FV WordPress Flowplayer -> Post interface options), with exception of disabling the share buttons. I also see that sometimes it’s “no” while in other cases it’s “false”, so that should be improved as well.

Thanks,
Martin

Hello David,

if you suspect that the video duration checker has stalled, you can re-start it by disabling Integrations -> Scan video length and the re-enabling it.

There might be a single post breaking it. Can you check what is the first and last item in the fv_flowplayer_checker_queue wp_option serialized array and then check posts with that ID?

Thanks,
Martin

Hello Tommie,

Soliloquy only shows the post featured image and not the content, so our player won’t work in it without some modifications. Next issue to handle is to make sure the slider won’t move once the video has started and that moving to a next slide will pause the video.

We have implemented this successfully with bxSlider jQuery plugin. We wonder how to make this a part of our plugin.

Our video lightbox technology is pretty close to a video slider: https://foliovision.com/player/demos/fv-flowplayer-lightbox

Thanks,
Martin

Hello Miguel,

I tested this with Andoid 4 on Sony Xperia using the built-in browser on our test page: https://foliovision.com/player/demos/flowplayer-quality-switching

I noticed no issue with loading indicator appearing all the time. Since we use the native fullscreen, the standard Android control were available. The fullscreen mode can be then closed by hitting the hardware back button on the phone.

We will test with Samsung Galaxy Tab 2 and upgrade to Flowplayer 5.5 as well.

Thanks,
Martin

Hello Taha,

unfortunately this is not currently supported. If you need this feature quickly for your project, we can work on adding it if you buy our license or purchase our pro support.

If you know enough about PHP programming, you can add two anchors with fp-prev and fp-next classes (no other attributes are required) into the player container and these should then work as next/prev controls. You can add this using the fv_flowplayer_inner_html filter: https://foliovision.com/player/api-programming

Thanks,
Martin

Hello Miguel,

I tested our CloudFront distribution download speed and I was getting 914kB/s: https://foliovision.com/player/demos/cloudfront-download-protection

That’s enough for 7000kbps video bitrate. So you should not be having any issues with your 2500kbps videos.

Thanks,
Martin

Hello Miguel,

what matters the most here is the video duration in relation to the video size – the bitrate. We recommend using around 700 kbps for 360p video and 2500 – 5000 kbps for 720p and 1080p videos. You use 500, 1500 and 2500 kbps, so that should be fine.

Next, can you check the download speed of your MP4 files directly?

We will look for any speed-up recommendations for Amazon CloudFront. In our test we were getting as good speeds as any large CDN used by big news companies, see the “We also tested Amazon S3 and Amazon CloudFront” slide here: https://foliovision.com/2014/05/video-wordcamp-presentation

Thanks,
Martin

Hello Noora,

sorry about the delay (I was on vacation and rest of our team was too busy to take care of non-licensed users questions).

I had a look at your player (thank you for using our video checker) and the the class is currently not online, so it doesn’t play.

Mobile devices don’t support RTMP, so it doesn’t make sense to put that up as a source for mobile devices. I think the HLS is the only option for live streaming for mobile devices, but only iPhone and iPad support HLS properly.

HLS also comes with the quality selection built-in, so you don’t have to worry about this if your HLS contains multiple quality streams.

Could you also post the exact shortcode which you are using if we need to do some more testing? We won’t publish it here if it’s private.

Thanks,
Martin

Hello Miguel,

the audio sample rate in a video which I checked is 24000Hz, which is non-standard. The standard sample rate is 44100Hz. As you can see in the bugzilla link I posted above, non-standard rates (including 48000Hz) cause issues in Firefox and it’s up to them to fix it.

So we can only fix the RTMP signed URLs (download protection) to provide a good workaround for you.

Thanks,
Martin

Hello Miguel,

Safari for Windows is discontinued, not much users should be using that anymore. But we can test on that as well.

We will also test Safari 5.x on Mac, that one has a lot more users.

I answered the Firefox issues in the other thread.

Thanks,
Martin

Hello Miguel,

thank you for posting URL for your videos. I had a look and it plays fine in my Safari (version 7.0.1 (9537.73.11) on OS X 10.9.1)).

I can seek to any part and I can see the picture. We really need to know your Safari version to effectively troubleshoot this.

Thanks,
Martin

Hello Miguel,

sorry about missing that question, I though I answered it. You should add the rule in your theme stylesheet. You should avoid doing this in plugin files, as a plugin update will then revert your changes.

Thanks,
Martin

Hello Miguel,

is this also happening on our demo page? https://foliovision.com/player/demos/flowplayer-quality-switching

Thanks,
Martin

Hello Miguel,

1) The issue with the loading indicator must be some bug in our scripts. We will check that out.

2) We use the native full screen of Android, as it’s more compatible than the full screen mode with our custom controls.

Thanks,
Martin

Hello Miguel,

that’s a good test, have you tried our own video? See the second video on the page here: https://foliovision.com/player/demos/flowplayer-quality-switching

It’s in MP4 format, to it should play in your Safari, unless there is some bug which doesn’t occur on our version (Safari 7.0.1 (9537.73.11) on OS X 10.9.1).

Thanks,
Martin