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Hi, purchased FV Flowplayer license recently, entered it according to the tutorial. Set the logo I want to be featured on the vid. However, the Flowplayer logo is still showing. Please let me know what the problem is.
Thank you
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Hello Eric,
please re-enter your domain in https://foliovision.com/edit -> My Products. I see you put in “202.3”, so I removed that domain as you probably made a mistake there.
Thanks,
Martin
I have the same problem after most recent update on all of my sites
Hello Khoi,
sorry about that, you use some Google Page speed plugin or module, could you please disable it for a minute or force refersh and see if that helps?
I also see that it converts var fv_flowplayer_popup = []; into var fv_flowplayer_popup= and that’s causing issues as well. We will fix that one.
Thanks,
Martin
Hello Khoi,
on a second look, it seems like fv-flowplayer.min.js library is not recognizing the fv_flowplayer_conf variable which is defined using wp_localize_script.
Could you please let us know what plugin are you using for the PageSpeed JavaScript optimization?
Thanks,
Martin
i’m not using a plugin but using server installed software. i will have to turn it off in our apache build. this problem still occurs in our localhost without pagespeed.
what’s also very weird is, the exact same video(post) plays on localhost yet doesn’t play on on my server even though video source and browser (opera) is the same.
Hello Khoi,
1) The license key won’t remove the logo on your localhost, as it’s for your actual domain.
The PageSpeed module appears to badly encode “var fv_flowplayer_popup = [];” into “var fv_flowplayer_popup = ;” on your website.
Could you please install the latest dev version of our plugin from here? We changed the way this variable is inserted, so it should not longer cause issue with your server setup: https://foliovision.com/downloads/fv-wordpress-flowplayer.dev.zip
2) If you say the video plays from localhost, but not from the live server, are you sure the video mime type is correct? Please use our video checker to report the exact video, it will stay private: https://foliovision.com/player/faq#properties-built-checker-report-playing
Can you also disable the “Prefer Flash player by default” option? It should make the video loading faster.
Thanks,
Martin
hi martin
ok uploaded the dev version and disabled ‘prefer flash…”. pagespeed is off of our server. flowplayer logo is still there. also videos that used to play on chrome and safari now only play on safari.
Hello Khoi,
as you are our licensed user, we were able to have a look at your website directly and figured out this is caused by the new popup and ad encoding which we use to make the ad codes work in WordPress shortcodes.
The fix for this issue will be released in a new version today. Thank you for your co-operation!
Thanks,
Martin
