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Dear Support
I’ve installed FV WordPress Flowplayer on our multisite install and also bought a 5 domain license. In our WordPress backend I can’t enter any license because I’m missing parts of the settings. So the license field is not showing up, for example.
Do you have any ideas what this could be?
Best regards,
Phil
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Hi Phil,
sorry about the inconvenience, it appears your WordPress must be crashing because of some PHP error. The problem could be on your server (it might be missing some PHP extension) or there might be a plugin conflict.
Could you please provide a screenshot of the issue?
Can you enable WP_DEBUG in wp-config.php and see if any error messages appear? Here is how to enable it: https://codex.wordpress.org/WP_DEBUG
Let us know if you have no experience with editing of any config files though.
Making the web work for you,
Martin
Hi Martin
So, I checked debugging and it seems that there is nothing wrong with the flowplayer plugin.
The test website I’m using the plugin is .htaccess password restricted, but I think that shouldn’t be a problem? I’ve also tried it without password protection.
I think it’s somehow a javascript problem. I’ve tried latest browsers (Chrome, Firefox, Safari) and I get the same behavior on all browsers.
So now! When I manually remove the class .closed from the buttons (with developer tools in chrome) the box opens and the settings are there. Have you ever had a problem like that?
Thanks for your help.
Phil
Hi Phil,
I see that it’s a JavaScript error. I’m pretty sure we heard of that before.
There must be some fatal JavaScript error in your wp-admin. Do you see anything on the browser JavaScript error console? Here’s how you can get to it: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis
Good trick with the Chrome developer tools though, you probably already noticed the JavaScript error, could you please let us know what it is?
Thanks,
Martin
Hi Martin
Unfortunately I didn’t get any error. Everything looks good.
There’s also an EventListener which works. When I click I can see the highlights in the source code but the toggle of the class .closed is not working.
The only thing I could think of is the WP Version. We’re running WordPress 4.0.1. Maybe it could be a jQuery issue?Best regards,
Phil
Hi Phil,
the old version of WordPress could be the cause of your issues. I’m not sure if we had these foldable settings boxes working back in 4.0 WordPress or not.
Of course, checking this on a clear site (default theme, no plugins – except FV WordPress Flowplayer) would help to tell if it’s a plugin conflict of WordPress 4.0.1 issue.
Thanks,
Martin
Hi Martin
Thanks for your help. I found it out.
It gets broken together with the plugin wp-ulike (https://wordpress.org/plugins/wp-ulike/).
I didn’t find out why tough. Probably a jQuery issue.Best regards,
Phil
Hello Phil,
great, thank you for the troubleshooting, I’m able to reproduce the issue. The problem is postboxes.add_postbox_toggles() in wp-ulike/admin/classes/js/statistics.js. I reported this bug to the plugin author here: https://wordpress.org/support/topic/breaks-postboxes-of-other-plugins?replies=0#post-6887650
Thanks,
Martin
