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Hi!
Plugin works great with WordPress hosted videos but is having trouble with pro features. First off, my commercial license key is entered and seems to be working properly because the pro features are no longer grayed out, but I am still seeing the branded logo and am unable to upload my own.The second and larger issue — I have added a Vimeo video and when I go to play it shows the splash image and loading animation, but fails to load. If I click on the video while it’s trying to load I get an ‘error loading video’ and in my console “cannot read property ‘initialSources’ of null”
I don’t get any javascript errors for non vimeo videos, but If i play a regular hosted video after trying to play the Vimeo video, it breaks the FP javascript and won’t play.
Additionally, when I do a check template in the admin, I am not getting any errors.
Thanks!
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Hi Amie,
We’ll look at your issue first thing tomorrow morning. Could you submit a ticket to support@foliovision.com with a WordPress admin login to your licensed domain?
Thanks!
Alec
Hello Amie,
thank you for the login information, but I wasn’t able to figure our how to get into your website. Could you please let us know what it is?
You only have license for: huemortest.com And I can only see the plugin on: http://huemor-dragonfruit.huemortest.com/ where the login doesn’t work
We are keeping this thread private for now.
Thanks,
Martin
Hi Martin,
I think I left out the URL when I sent the login credentials, sorry about that! The client’s site I am having trouble with is Maverick-nyc.com.
Yes, please keep this private. thanks!
Hello Amie,
I see that there is a FV Flowplayer license with email address matching Maverick-nyc.com but not domain entered, so I entered it now. That solves the logo issue.
I don’t see the plugins settings screen – apparently “User” doesn’t have the permissions to access it. I was able to install latest version of FV Player Pro from a ZIP file though.
I see that it doesn’t work for your custom post type which shows up in a slider: http://maverick-nyc.com/wp-admin/post.php?post=110&action=edit
To debug this I wanted to create a draft post to preview it, but I don’t see any content which I post. The HTML is completely broken here: http://maverick-nyc.com/?p=153&preview=true
Thanks,
Martin
I have edited the user permissions.
Since the site isn’t using Posts at all, can we debug with a Page instead? I just created a page called FV Flowplayer test. Thanks
Hello Amie,
I added the license key and now it works on the test page: http://maverick-nyc.com/?page_id=156&preview=true
However the issue with your homepage is that your slider uses the standard Flowplayer load method, however out Vimeo integration doesn’t currently support that, as it has to grab the Vimeo URL before playing the video.
So you need to use this custom code to make sure the video gets preloaded on page load:
jQuery(document).ready( function() {
flowplayer.support.firstframe = false;
for( var i in fv_player_pro.playlist ) FV_Flowplayer_Pro.load(‘#’+i);
});Thanks,
Martin
thank you so much! works great now.
