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We have 2 PRO licenses, both installed on 2 separate KINSTA hosting instances. On one of the 2 installations the S3 Browser does not connect to S3, the wheel keeps spinning, and also the S3/cloudfront field is missing.
All other features of FV player Pro are working fine (protected content/cloudfront distribution, Encryption, etc…).
The main difference between the 2 WP installations is that the one that does not work is on a WP network, the working one is on a single install.
Any idea where to start looking?
Thanks
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Hello Michael,
Sorry about the huge delay in our response here, somehow your ticket has ended up not answered.
FV Player includes the AWS SDK for PHP to be able to list the content of Amazon S3 buckets. It’s the biggest component of FV Player.
Please try to browse your AWS S3 bucket in FV Player again and then check if anything new appeared in the PHP error log. If you are not sure about how to check the PHP error log, the server technical support should be able to give you a hand.
Or you can install this plugin which makes a list of these errors available in wp-admin: https://wordpress.org/plugins/error-log-monitor/
Then try to browse your AWS S3 bucket in FV Player once again and the error should be recorded in these logs.
Thanks,
Martin
