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Hi, everyone,
I am followed the supporting guide to set up a Amazon S3 account and entered the access key correctly.
However, when I try to import the video from S3 it shows: “Amazon S3: The request signature we calculated does not match the signature you provided. Check your key and signing method.”
Can anyone help this issue? Or any updates missing from the guide?
Thank you very much
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Hello Jason,
Have you also re-checked the other information such as bucket name an region? Have you also gone over the bucket protection settings?
If so and nothing helped, please let us know.
Thanks,
Maria
Updating to FV Player version 7.5.37.7212 produces this error on all S3 videos.
If you roll back to version 7.5.29.7210 then all S3 videos are OK again. There is nothing wrong with your videos. This is a bug in the 7212 version of FV Player that creates this error on all videos that worked fine before.
Hello Stickywerks,
I was not able to reproduce this issue.
Please send over the exact video URL on S3 which you are using. Then we can add it to our automated test suite and avoid further issues with it.
If you have a staging website where we could see the issue then that would be great too.
Thanks,
Martin
I am also having the same issue as @stickwerks to ALL of my S3 hosted videos and have had to roll back to version 7.5.29.7210. Please provide provide a fix for this issue.
Hello Sheri,
As I was mentioning I was not able to reproduce this issue.
Please send over the exact video URL on S3 which you are using. Then we can add similar URL on one of our buckets to our automated test suite and avoid further issues with it – there might be an issue with some special character.
You can also check if enabling S3 Ajax in wp-admin -> FV Player -> Settings -> Hosting -> Amazon S3 Protected Content will fix the issue.
Thanks,
Martin
Hello Sherri and Stickywerks,
Please let us know what is one of your video URLs that runs into the issue.
We found that the comma symbol causes problems, but it never worked, not even in 7.5.29.7210. So we fixed that and the new version for test can be found here: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
But it seems to me that you perhaps only see this issue when using the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker
So we will fix that as it’s very bad to get false alarms.
Thanks,
Martin
Hello Stickywerks,
FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.
Once you upgrade you will not be getting these false alarms.
Thanks,
Martin
