• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

Amazon S3: The request signature we calculated does not match the signature

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Amazon S3: The request signature we calculated does not match the signature

  • Jason Merio 2 years, 3 months ago

    Hi, everyone,

    I am followed the supporting guide to set up a Amazon S3 account and entered the access key correctly.

    However, when I try to import the video from S3 it shows: “Amazon S3: The request signature we calculated does not match the signature you provided. Check your key and signing method.”

    Can anyone help this issue? Or any updates missing from the guide?

    Thank you very much

Viewing 7 replies - 1 through 7 (of 7 total)
  • Mária Stašová 2 years ago
    Avatar photo

    Hello Jason,

    Have you also re-checked the other information such as bucket name an region? Have you also gone over the bucket protection settings?

    If so and nothing helped, please let us know.

    Thanks,
    Maria

    stickwerks 2 years ago

    Updating to FV Player version 7.5.37.7212 produces this error on all S3 videos.

    If you roll back to version 7.5.29.7210 then all S3 videos are OK again. There is nothing wrong with your videos. This is a bug in the 7212 version of FV Player that creates this error on all videos that worked fine before.

    Martin 2 years ago

    Hello Stickywerks,

    I was not able to reproduce this issue.

    Please send over the exact video URL on S3 which you are using. Then we can add it to our automated test suite and avoid further issues with it.

    If you have a staging website where we could see the issue then that would be great too.

    Thanks,
    Martin

    Sherri L. 2 years ago

    @Martin,

    I am also having the same issue as @stickwerks to ALL of my S3 hosted videos and have had to roll back to version 7.5.29.7210. Please provide provide a fix for this issue.

    Martin 2 years ago

    Hello Sheri,

    As I was mentioning I was not able to reproduce this issue.

    Please send over the exact video URL on S3 which you are using. Then we can add similar URL on one of our buckets to our automated test suite and avoid further issues with it – there might be an issue with some special character.

    You can also check if enabling S3 Ajax in wp-admin -> FV Player -> Settings -> Hosting -> Amazon S3 Protected Content will fix the issue.

    Thanks,
    Martin

    Martin 2 years ago

    Hello Sherri and Stickywerks,

    Please let us know what is one of your video URLs that runs into the issue.

    We found that the comma symbol causes problems, but it never worked, not even in 7.5.29.7210. So we fixed that and the new version for test can be found here: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip

    But it seems to me that you perhaps only see this issue when using the Video Checker: https://foliovision.com/player/troubleshooting/how-to-use-video-checker

    So we will fix that as it’s very bad to get false alarms.

    Thanks,
    Martin

    Martin 2 years ago

    Hello Stickywerks,

    FV Player 7.5.39.7212 is out and it fixes the Video Checker issue.

    Once you upgrade you will not be getting these false alarms.

    Thanks,
    Martin

Viewing 7 replies - 1 through 7 (of 7 total)
Reply To: Amazon S3: The request signature we calculated does not match the signature



Please Sign in or Register to upload files.

Related Posts

  1. Amazon S3 signature not matching

    Amazon S3 signature not matching

  2. 403 error when trying to play Amazon S3 videos

    403 error when trying to play Amazon S3 videos

  3. Need help debugging quality switching

    Need help debugging quality switching

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!