Error message on enrypted videos : hlsjs-lite video not properly encoded

A test page would be helpful too.

Thanks,
Martin

• This reply was modified 1 year, 8 months ago by Martin.

Hello Bruno,

Thank you for these details, I can see that the issue is not with Bunny CDN nor DigitalOcean Spaces.

Somehow the encrypted playback is not allowed.

Did you make any changes to the files stored on DigitalOcean Spaces, including renaming any of them?

Were there any changes to the web server configuration, like adding a web application firewall like Cloudflare or a proxy?

I’m asking as the user IP address playing the video and requesting the decryption key seems to not match.

Please open YOUR-SITE.com/wp-admin/options-general.php?page=fvplayer&debug and go to the “Tools” tab where you will find “Encrypted HLS tokens”.

Then play your test video and refresh that above page and see if anything new appears in that “Encrypted HLS tokens” table. Will you see your real IP address and will the “Url” match the video which you are trying to play?

Thanks
Martin

Hello Bruno,

Please deactivate and delete the FV Player Pro plugin you are using, then hit “Install Pro extension” at the top of the wp-admin -> FV Player -> Settings screen.


Then switch to the Beta release using the steps from here if you are not already using it: https://foliovision.com/player/basic-setup/switching-fv-player-pro-to-beta


Finally you will be able to enable wp-admin -> FV Player -> Settings -> Pro Features -> Debug -> Verbose.

Please let us know what filename it logs into (you can find out by clicking the three dots in the option description), it should be something like:

/home/website/public_html/fv-player-debug-abcdefdcf03634a4f3318e6d1d99042d.log

Then we can try to play your test video and see what shows in the log to figure out what’s failing.

Thanks,
Martin

Hello Bruno,

I see that the encrypted HLS playback request fails to store.

I wonder if your FV Player HLS tokens table got lost.

Please reinstall using the same steps again, I added some code to re-create the table if it’s missing.

Thanks,
Martin

Hello Bruno,

Please reinstall using the same steps again, I added some code to log why it fails to re-create that table or why the database insert fails. No need to test the Release version, these improvements are in Beta only.

If possible try to execute this SQL query on your database:

CREATE TABLE `wp_fv_fp_hls_access_tokens` (
  `id` int NOT NULL AUTO_INCREMENT,
  `time` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `url` varchar(1024) NOT NULL,
  `client` varchar(1024) NOT NULL,
  `cookie` varchar(1024) NOT NULL,
  PRIMARY KEY (`id`),
  KEY `url` (`url`(768)),
  KEY `client` (`client`(768))
);

Will that work or will you get any error?

Thanks,
Martin

Hello Bruno,

Now the log shows the following:

Table ‘./engorged_wp/wp_fv_fp_hls_access_tokens’ is marked as crashed and should be repaired

So it seems that your server has crashed and it affected one of the FV Player tables. This could happen to any table, including the basic WordPress tables like wp_options, in that case your website would not load at all.

Please run the following SQL command on your database:

REPAIR TABLE wp_fv_fp_hls_access_tokens;

That will fix the issue. If you are not sure about how it’s done please ask your web server support or you can try to use this plugin to repair your database: https://wordpress.org/plugins/simple-database-repair/ I checked that plugin code an it seems good.

Thanks,
Martin