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The player video URL is set to this
https://cloudflarestream.com/e1341f30016a82f3796b813ea07682f3/manifest/video.mpdThe video starts and then stop. Refresh of the browser required. I replicated this error and all customers are reporting this.
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Hello Taco,
I apologize for the late reply. Thank you for your patience.
The video works fine for me. Could you provide us with a test page so that we could see the video in your environment? What devices, OSs and browsers were you and your customers using?
Thanks,
MariaThis one here https://www.cavemantraining.com/shop/kettlebell-workouts/emporium/
Safari Version 15.5 (17613.2.7.1.8)
Mac OS Monterey 12.4 (21F79)It stopped around the 11s mark, and 40s or more later it started again. It’s not specific, i.e. different browsers, and different times and any of the videos here https://www.cavemantraining.com/buy-kettlebell-workouts/
Hello Taco,
we tested the video with:
- Firefox on macOS – no issues
- Brave (Chrome) on macOS – no issues
- Chrome on Android – no issues
- Safari on iPhone – this one won’t play, the MPEG-DASH is not supported by iOS operating system of iPhone
And finally in Safari (15.5) on macOS (11.6.1). The video would not finish loading. The video wouldn’t play on Safari on iPad either. Other MPEG-DASH videos played, I found not big difference in the encoding.
But suddenly I noticed the video plays if the player is smaller than 480 pixels width. And then it would just play no matter what player size I used. So it’s a strange issue which comes and goes.
Howeve I tried to upgrade the Dash.js library in FV Player (required for MPEG-DASH playback) and then it started to play on iPad. So that should make the Safari playback stable too.
If you could try with the new fixed version, it would be great. You can reinstall FV Player from this link: http://foliovision.com/downloads/fv-wordpress-flowplayer.zip To do that you will have to first deactivate and delete the current FV Player plugin you are using. WordPress will warn you that you might loose settings and data, but it’s not the case with our plugin, no settings now videos will be lost. Or you can just replace the plugin files via FTP.
I would suggest you to use the HLS streaming format from Cloudflare Stream instead as with FV Player HLS will work on all the desktop computers, Android, iPad and also on iPhone.
Thanks,
MartinThanks Martin. I have not upgraded as the license expired. One of the reasons I did not renew it was due to this issue, I silently hoped it would go away over time, perhaps after WP and other plugins updated, but it did not, which puts me in a stage of thinking about moving to another plugin rather than renewing. But I’m happy to renew, upgrade, and try the HLS if you believe this will fix the issue and I won’t end up paying for another year while having issues?
Hello Taco,
your license only expired recently. So your FV Player Pro must be some pretty new version and you can safely reinstall FV Player from that ZIP file which I linked.
HLS format is used a lot more than MPEG-DASH so it also has fewer issues. We just have to look out for any issues on new devices. For instance iOS 16 (which is currently in Beta) did had some issues with HLS, but these are already fixed.
But you need to use HLS just to be able to give iPhone users something to play, otherwise they don’t get a working video.
It’s too bad you did not let us know about your issues ahead of time, but I understand that you do not want to be fighting with the video technology and want to focus on the actual content.
Thanks,
MartinOk, I will have a go at that zip file and change the videos to HLS format (not looking forward to that for hundreds of videos). Thanks for the prompt response.
Hello Taco,
it seems you only have to change https://cloudflarestream.com/e1341f30016a82f3796b813ea07682f3/manifest/video.mpd to https://cloudflarestream.com/e1341f30016a82f3796b813ea07682f3/manifest/video.m3u8
So the
video.mpdpart becomesvideo.m3u8.If that’s the case and you can check this on couple of videos you can replace these two phrases using FV Player Migration Wizard: https://foliovision.com/player/tools/migration-wizard
Thanks,
MartinThat’s great and will save me hours of work if that works. I will look into that. Thanks again.
That was magic, I will renew my license right now. Awesome support guys, a bit late, and a bit hard to get to (finding where to post), but it was worth it and I appreciate it.
Hello Taco,
In case you are looking for a way of making it easier to post new videos using Cloudflare Stream, our new addon plugin does let you upload videos to it right in your WordPress admin dashboard: https://foliovision.com/2023/08/upload-cloudflare-wordpress
Thanks,
MartinThanks, it sounded promising, I was more interested in something going the other way, i.e. it’s already on CloudFlare and I could easily import it.
Hello Taco,
If you are looking to move your videos out of Cloudflare and into a different provider (or self-host), we do offer such service: https://foliovision.com/store/video-library-migration
Cloudflare does support the API calls to let us download the original videos so the migration is possible.
Thanks,
MartinNo, what I mean is, all videos are already on Cloudflare, we upload them directly to CloudFlare, then we go there and get the URL to paste into the player. It would be nice to navigate what’s on CloudFlare from the admin and just import it.
Hello Taco,
That works as well, you can browser and search videos stored on Cloudflare Stream. It’s that second screenshot on https://foliovision.com/2023/08/upload-cloudflare-wordpress
Thanks,
Martin
