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For months now we have had complaints that videos are not playing on Safari. It requires a second click to get them working.
I read somewhere on here that the bug was fixed (can’t find it now) but on several devices here, it persists. I currently use Safari 16.5.2 on Ventura 13.4.1 OS.
This is costing us customers. How many will bother to find out that they need to click twice. It’s not professional to expect them to, either.
PLEASE can you help with this?
We already have a notice telling Safari users they need to click twice – it’s embarrassing.
The videos work fine on Firefox and Chrome, but Safari is still a very popular browser (I’m not sure why).
Best wishes, Andy
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I should probably have added a link to a typical video…
https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/
The videos are on Amazon s3 and cloudfront.
Thanks in anticipation.
Andy
Hello Andy,
Previously I said I’m not running into that issue on Safari 16.3 on macOS 11.6.1.
But now I tried the exact Safari 16.5.1 and I’m running into the same problem.
It’s not easy to troubleshoot as we are not having such issue on our test videos: https://foliovision.com/player/demos/encrypted-hls-stream
Could you please try without the Siteground website optimizer? It puts all your scripts into a single file and I wonder if that could somehow cause this on that new Safari version.
Thanks,
Martin
Hello Martin,
Thank you for your reply.
I deactivated Siteground optimiser – both the plugin, and the version on Siteground itself. Sadly it made no difference.
Then I deactivated all the plugins except FV Player – and that made no difference either.
Best wishes,
Andy
Your test video plays OK with Safari on my system…
Andy
Hello Andy,
Could you please reinstall FV Player from this link? https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
It’s a new FV Player version with the latest HLS.js library included. It should fix that Safari issue.
Please be careful to purge the Siteground Optimizer cache as well. The JavaScript files have changed and you must purge that cache to ensure you get the updated scripts. Perhaps Sitegroud Optimizer does that automatically, but I thought I will mention this.
Thanks,
Martin
SUCCESS!
Thank you once again, Martin.Best wishes,
Andy
Oh..!
It seems I was too quick to reply.
The issue has reappeared. My apologies for raising false hopes.Best wishes,
Andy
Hello Andy,
Could you please reinstall FV Player from this link again: https://foliovision.com/downloads/fv-wordpress-flowplayer.zip
Then it should work. For now I disabled HLS.js for Safari as it supports it natively. That will for for now before we have a better fix.
Thanks,
Martin
Thank you Martin.
I tried three of our paid videos and they all played with one click.
Then I tried our Preview video which has no restrictions on it (but is on CloudFront – the same as all our other videos) and it needed a second click to play.
https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/
I purged the SiteGround Cache, but that didn’t help.
Sorry to bring bad news.Best wishes,
Andy
Hello Andy,
I’m not having issues on https://workingsheepdog.co.uk/online-sheepdog-training-videos-preview-tb/ with latest Safari.
Please check if you run into that issue even now. Your website uses some caching using the NginX web server, so perhaps that one was not purged and you actually still got the old files when not logged in.
Thanks,
Martin
Hello Martin,
Thank you for your help with this.
After purging the cache on the server (rather than the SiteGround plugin) the problem seems to have gone.
Do you think a different caching plugin would be better for the site with the videos on? (If so, do you have any suggestions)??Best wishes,
Andy
Hello Gillian,
Any cache plugin needs to be purged when you change global plugin settings or if you update a plugin, as long as the plugin does anything int the front-end.
We are using WP Rocket and find that putting all the JavaScript into one file no longer provides any benefits. Google PageSpeed algorithm actually checks how much JavaScript runs on the website and not just how much is downloaded.
Thanks,
Martin
