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Not sure what this error is about but getting it on all videos.
Error: Error checking http://site.com/videos/file.m4v!
WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => Resolving host timed out: site.com ) ) [error_data] => Array ( ) )
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Hi Andrew,
when I insert your video onto our test site, it works and nicely:
“Analysis of http://site.com/videos/file.m4v (remote):
Format: mp4
Meta Data (moov) position: 32
Seek points: 24324 (stts sample count)
Audio: 1 stream, mp4 (ISO/IEC 14496-3 AAC) 44100Hz, 2 channels, 16bit, stereo
Video: avc1 (H.264 Encoder) codec, M4VH file type”Please check it out again, see if it works and if it doesn’t you might need to check your PHP error logs to see what happened behind the scenes (error_log in wp-admin folder, or where your site logs are).
Your host might be blocking one of the functions which we use to check the video. So your host support technician might be able to check the logs for you. We use the core WP function wp_remote_head() so it should be as compatible as WordPress is.
You can also buy our license or a pro support and then we can look at this issue right on your site if you can give us an FTP and WordPress login.
However it takes quite a bit of time to buffer. It might be the slower connection of your server into Europe, does it buffer quickly enough for you?
Good news is that direct support for Amazon S3 secure URLs is next feature to be added into our plugin.
Thanks,
Martin
Hey Martin!
Thanks, and good to hear back from you. The video started working after a refresh, so probably just a temporary error with the server of Bluehost. I’ll check the logs.
Great to hear that S3 is on the way! I know I’ll probably need to take advantage of that as my site traffic and bandwidth strain increase.
Hope you liked the video :-)…do you play guitar?
I appreciate the dedication and lightning quick support you guys give, so thank you!
Sending my best your way,
Andrew
Hi Andrew,
we haven’t found Bluehost to be the most reliable web host, so we would recommend that you check your video buffering speed throughly.
I liked your video, it shows the basics nicely and it certainly makes sense to go through these basics from time to time. I play guitar in a band, but things were going very slowly for a couple of months, so hopefully we recover and play again.
Thank you for your kind words, we are glad if we can help people use our plugin.
Thanks,
Martin
Hey Martin!
Where do I check that? In WordPress I have auto-buffering set to false, should I change this?
Andrew
Hi Andrew,
regarding the buffering speed – just clear your browser cache and come see your video. Click play and then see how fast it buffers the video. It should be as fast as possible. Obviously if buffering of 10 seconds of video takes 10 seconds, it won’t be a pleasant playback.
Other was would be to just clear the browser cache, put the video link into your browser and use File -> Save As and see if the total download time is at least 2-3 times smaller than the video playback time.
You can test this in different parts of day if you have a cheap hosting, to see if the server keeps up in busy parts of day.
Thanks,
Martin
