• Skip to content
  • Skip to primary sidebar
  • Skip to footer

Foliovision

Main navigation

  • Weblog
    • FV Player
    • WordPress
    • Video of the Week
    • Case Studies
    • Business
  • About
    • Testimonials
    • Meet the Team
    • We Support
    • Careers
    • Contact
    • Pricing
  • Products
  • Support
    • FV Player Docs
    • Pro Support
  • Login
  • Basket is empty

Doesn’t work in google Chrome…

[Solved]

Foliovision › Forums › FV Player › Troubleshooting › Doesn’t work in google Chrome…

  • Sean 13 years, 3 months ago

    Hi, the FV WordPress Flowplayer plugin doesn’t work on Chrome. How can I make this work on Chrome?

Viewing 24 replies - 1 through 24 (of 24 total)
  • Sean 13 years ago

    Also, it doesn’t seem to work in Safari. It does however work in Firefox.

    Here’s the URL: “http://www.mattresslosangeles.net”

    zdenka 13 years ago

    Hello Sean,

    we have tested the plugin in Chrome and it had played well. It seems to me you have some javascript errors on your page which might be preventing the Flowplayer javascript to execute properly. Please check your site for these errors first, as this is not something we can solve with our plugin.

    Zdenka

    Sean 13 years ago

    Hi Zdenka, I checked with my theme’s support team, and they did not find any javascript errors on my page/site. They seem to think it’s an issue with the plug in.

    Could this be related to my hosting provider?

    zdenka 13 years ago

    Hi Sean,

    well yes, it could be also your provider, but to be more detailed, we have tested the video you are using, we have used the same url for it as you did, and it played well also in chrome. So the video can be played from your server.

    It really seems like some issue with your site/theme/other plugins, as we are always testing our plugin in different browsers, to be sure it does work. Also you are the only one having this problem.

    Zdenka

    Beninsky 13 years ago

    Hello everyone,

    Flowplayer is a great video player and FV WordPress Flowplayer a great plugin and I was frustrated to not be able to make it work in Chrome too…

    But I think I have found the solution!

    I had trouble with both audio player plugin and FV WordPress Flowplayer plugin, only in Chrome, and I found this solution:
    http://wordpress.org/support/topic/plugin-audio-player-connecting-with-no-tags-or-custom-titles

    It seems that Chrome doesnt like when audio/video are gzipped (which depend from your provider)

    To disable gzip on audio/video, simply add these lines in a .htaccess file that you put in your website root:

    SetEnvIfNoCase Request_URI .flv$ no-gzip dont-vary
    SetEnvIfNoCase Request_URI .mp4$ no-gzip dont-vary
    SetEnvIfNoCase Request_URI .swf$ no-gzip dont-vary
    SetEnvIfNoCase Request_URI .avi$ no-gzip dont-vary

    You have to add as many line as type of audio/video you are gonna add to your website (or group these lines in one line if you know how to do it)

    Don’t forget to completly clear Chrome cache and other temp files and restart it before testing

    I hope this help !

    —

    Sorry for my English I’m French

    zdenka 13 years ago

    Hi Beninsky,

    thanks a lot for sharing this information!

    Zdenka

    Alec Kinnear 13 years ago
    Avatar photo

    We will test these changes first thing next week and add them in the next revision.

    Thanks again for the detailed notes!

    Beninsky 13 years ago

    No problem!

    Thanks a lot for this awesome plugin!

    Beninsky

    zdenka 13 years ago

    Hi Alec & Beninsky,

    the suggested changes are great, and we will definitely keep recommending them to users who will have similar problem. But we cannot simply change .htaccess for everybody by default.

    This depends on the server and other settings, maybe also those already present in .htaccess. I would strongly suggest to keep fixing this problem per user basis. We can put this recommendation on how to alter .htaccess into the help, so that users can easily find it.

    Zdenka

    Acel 12 years ago

    Hi!

    I found this forum after searching for the solution to the same problem as pointed above. In my case, the flowplayer video works on my chrome while it doesn’t for other’s chrome. if this is okay on my end and not on others’, what could be the problem?

    I would appreciate any insight.

    Thank you!

    Martin 12 years ago

    Hello Acel,

    sorry about the delay here, we are still working on this.

    There are weird issues with MP4 videos on Chrome. It’s mostly Chrome 25 on Linux and sometimes also 26 and 27 on Windows. I appears to be a problem with the Chrome HTTP protocol implementation, you should see that the video stops download in Tools -> Developer Tools -> “Network” tab.

    Thanks,
    Martin

    Paul2 12 years ago

    Why am I receiving this html5: video file not found message? My videos work in all other browsers except for google chrome even on other computers.

    Thanks, Paul

    Martin 12 years ago

    Hi Paul,

    could you please check if you have Settings -> FV WordPress Flowplayer -> Auto Buffering enabled? Could you please check if disabling this helps with your Chrome issues?

    Please let us know, hopefully we can finally narrow down to the cause of this issue.

    Thanks, Paul

    Paul2 12 years ago

    Martin,

    Thanks a ton. Turning off the auto buffer worked! If you have a minute… Just for my own simple understanding, why does that occur with google chrome?

    Thanks again,
    Paul

    Martin 12 years ago

    Hello Paul,

    there might be some bug in Chrome. It’s current version number is 28, so it’s clear maintaining a popular browser is hard work and a lot of updates. There are also rumors, that Chrome will stop supporting MP4 entirely.

    We are releasing a new version 2.1.27, which automatically disables auto buffering when video is MP4 and is opened in Chrome. Thank you for your report, it was helpful to figure this out.

    However we also noticed that in previous versions the auto buffering was broken. So it will turn itself off after the upgrade as you might waste a lot of bandwidth now that it really really works.

    Please check our notes in Change Log for more information.

    Thanks,
    Martin

    Martin 12 years ago

    Hello Paul,

    we still received some bug reports from Chrome 28, so we just released version 2.1.30, where if the player fails in Chrome due to HTML5 video error, it loads the Flash player automatically and plays in that. The whole process is pretty much seamless.

    This should help people who have Chrome which won’t play MP4 files for them – this appears to be a bug in core of Chrome.

    Please let us know if you had a browser which had these issues and if it works for you now.

    Thanks,
    Martin

    Wendy 12 years ago

    Hi Martin,
    I’m having major problems with the latest upgrade, I’m having issues on two dev (password-protected) sites where hitting play in chrome mac 28.0.1500.95 causes a blank page to be loaded, with the audio from the video playing. This problem is new, only with the newest upgrade, and pretty worrisome, as the rest of the content disappears completely. In firefox, the video hangs on the loading 3 dots. Earlier versions of the plugin worked fine. Can you show me the url for older versions, as we’re testing sites right now?

    Alec Kinnear 12 years ago
    Avatar photo

    Thanks for your notes Wendy.

    You will be better off with the latest version once we get the last of the Chrome issues ironed out but if you’d like an older verison, here you go: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/

    Have a good evening!

    Alec

    Martin 12 years ago

    Hello Wendy,

    was it happening with 2.1.30 or 2.1.31? The first one had some bugs, but the second should be working just fine. Last version without the extra Chrome Flash fallback is 2.1.29.

    If you could send us the HTML of your dev sites via email as an attached HTML files, then we can have a look at the issue.

    Thanks,
    Martin

    Wendy 12 years ago

    Hi Martin,

    We’re now testing in 2.1.31, and the video seems to play fine, but
    we’re noticing behavior in Chrome mac where, after viewing video on
    the site, other sites (Facebook, Nytimes, etc.) will load content, and
    when it’s completely loaded dump to a blank screen. A tester on a
    different computer in a different location described this as “her
    Chrome getting hijacked”. She has a lot of testing experience, and
    tied it into this version of the player. Unfortunately I haven’t been
    able to reproduce this consistently every time, but have reproduced it
    enough to be concerned. I haven’t made any other code changes to the
    site(s). It just happened to me again after visiting/playing a few of
    the videos.

    Restarting the browser and clearing cache didn’t fix it. I
    had the video up in Firefox as well, and after I quit Firefox,
    restarted chrome and cleared cache a few more times, I was able to
    browse sites normally. I know this doesn’t make sense, and didn’t
    happen right away again, but this behavior is extremely concerning, as
    the overall impression the user gets is of her browser not working.

    Can it be tied into some of the buffering settings? It doesn’t always
    happen after the first time video plays, seems to possibly be
    cumulative.

    Note:

    When I go to Facebook, the login screen loads fine, but when it
    actually loads the content, that’s when it disappears to a blank
    screen.

    Subsequent pages on varied sites behave the same way, once this
    behavior happens once. Then I have to quit and clear cache a few times
    to get it back to normal. I’ve never seen this before.

    It does, however seem to be an existing problem on chrome:
    http://productforums.google.com/forum/#!topic/chrome/3oJZY2Qu-Mk
    that is somehow kicked off by this version of the player. (noticed by
    us on Mac, didn’t seem to affect Chrome on the PC).

    Let me know if you have any insight on it, I’ll need to make sure I have a stable version that works with the latest WordPress tomorrow. Even though I would rather not go back, I’m fine with using an earlier version.

    Thanks,
    Wendy

    Martin 12 years ago

    Hello Wendy,

    do you mean that even playing a video on Facebook or NY Times often results in a blank screen? So it’s not just your test site with our player?

    Are you also saying you are having issues with Facebook login screen? I don’t see how our player can affect that.

    The Chrome support thread is more than 1 year old, I would assume they fixed this.

    This is all confusing and weird, but here are the action steps:

    1. Please send us the full source HTML of the problematic page with video via email as an attached HTML file. Just browse to the page, view its source code in a browser, copy that into a text file, save it on your disk and send.

    2. Try to install FV Flowplayer 2.1.29 and see if the problem persists. It can be obtained here: http://wordpress.org/plugins/fv-wordpress-flowplayer/developers/

    Thanks,
    Martin

    Wendy 12 years ago

    No, what I’m saying is that after we watched video on the sites a few
    times, every page in chrome turned blank after loading.

    Update: I restarted my machine this morning, and have been testing,
    seems to be better. This may have just been a residual from the
    earlier version where the screen turned white on playing video in
    chrome, seemed to perpetuate some behavior in the browser that was
    hard to get rid of.

    So far so good on my end today.

    I’m waiting to hear results of more remote testing. html file
    attached, if you still want to look at it,

    W

    Martin 12 years ago

    Hello Wendy,

    thank you for the source HTML, but it won’t help much as the files in it (of course) reference the development domain which is whole under the HTTP password. If you can send us that, it would be useful.

    I checked the video at least – it works fine in Chrome 28.0.1500.95 m on Windows 7 and Windows XP for me.

    Each new plugin version changes the URLs of the plugin CSS and JS, so there should be no issues when upgrading, unless something really failed in your Chrome.

    Thanks,
    Martin

    Martin 12 years ago

    Hello Wendy,

    we had a look at the site to see any weird plugin behavior after you sent us information privately:

    It works fine for us in Chrome 28.0.1500.95 m on Windows 7 and Windows 8 and on Chrome 21.0.1180.90 on Mac OS X 10.5.8. We can’t reproduce the problem, so it’s hard for us to troubleshoot.

    Both videos are MOV and since this format is not officially supported by HTML5, it might be the reason why Chrome has issues playing it (issues on the Films page) or why the fullscreen mode misbehaves.

    For troubleshooting, you should:

    1. try to replace both videos with this one and see if the problem persists: http://foliovision.com/videos/example.mp4

    2. try to save the page as HTML and then try taking out the scripts one by one – if you have some JavaScript programming experience.

    Also, don’t forget to listen what the video checker says:

    The videos won’t play on Firefox on Windows, as that browser doesn’t like video/quicktime mime type on MOV files, you have to fix it to video/mp4.

    Thanks,
    Martin

Viewing 24 replies - 1 through 24 (of 24 total)
Reply To: Doesn’t work in google Chrome…



Please Sign in or Register to upload files.

Related Posts

  1. Google Chromium Binaries: Here’s where Google hide the nightly builds of Chrome without the spyware

    Google Chromium Binaries: Here’s where Google hide the nightly builds of Chrome without the spyware

  2. Detailed Video Stats in Google Analytics

  3. &rlz= in Google referrer: Organic traffic or AdWords?

    &rlz= in Google referrer: Organic traffic or AdWords?

Primary Sidebar

Sign in Register
FV Player Docs Post New Topic

Welcome

to Foliovision support forums! We'll be happy to provide free support to resolve all the reported bugs. You always can start by specifying your OS and browser and steps to reproduce the bug.

If you need help with the installation on your site, please submit a request for a Pro Support Incident. We'll have you up and running in no time, with detailed instructions on how to resolve your issue yourself in the future.

Facing a hard to solve WordPress problem? On a tight deadline?

Let us take care of it for you
right now.

Pro Support Buy FV Player

Footer

Our Plugins

  • FV WordPress Flowplayer
  • FV Thoughtful Comments
  • FV Simpler SEO
  • FV Antispam
  • FV Gravatar Cache
  • FV Testimonials

Free Tools

  • Pandoc Online
  • Article spinner
  • WordPress Password Finder
  • Delete LinkedIn Account
  • Responsive Design Calculator
Foliovision logo
All materials © 2025 Foliovision s.r.o. | Panská 12 - 81101 Bratislava - Slovakia | info@foliovision.com
  • This Site Uses Cookies
  • Privacy Policy
  • Terms of Service
  • Site Map
  • Contact
  • Tel. ‭+421 2/5292 0086‬

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in .

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Necessary Cookies

Strictly Necessary Cookie allow you to log in and download your software or post to forums.

We use the WordPress login cookie and the session cookie.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Support Cookies

Foliovision.com uses self-hosted Rocket.chat and self-hosted Freescout support desk to provide support for FV Player users. These cookies allow our visitors to chat with us and/or submit support tickets.

We are delighted to recommend self-hosted Rocket.chat and especially Freescout to other privacy-conscious independent publishers who would prefer to self-host support.

Please enable Strictly Necessary Cookies first so that we can save your preferences!

3rd Party Cookies

This website uses Google Analytics and Statcounter to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

We reluctantly use Google Analytics as it helps us to test FV Player against popular Google Analytics features. Feel free to turn off these cookies if they make you feel uncomfortable.

Statcounter is an independent Irish stats service which we have been using since the beginning of recorded time, sixteen years ago.

Please enable Strictly Necessary Cookies first so that we can save your preferences!