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I have some kind of an odd issue with the FV player. I uploaded three formats of a video, mp4/webm and flv. When I view the page the player only shows up for a second and then disappears. What could be the problem here? I have a commercial license for the player. thanks for your support
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Hello Fkuhrog,
where can we see the issue? The /videotest page won’t load for me.
There might be some JavaScript conflict.
Thanks,
Martin
Hello Martin
thanks for your quick answer, I am getting a bit desperate here and hope you can fix the problem.here’s the url:”http://…/videotest/”
the video files should be ok I double checked them
“[fvplayer src='http://site.com/wp-content/uploads/2013/08/Pippa-Promo.mp4' src1='http://site.com/wp-content/uploads/2013/08/Pippa-Promo.webm' src2='http://site.com/wp-content/uploads/2013/08/Pippa-Promo.flv' width=640 height=360]“could it be that there is a problem with multiple jquery scripts, I am also using a slider?
please let me know if you need any more information. dou you need the wordpress admin/password also?
Hello Fkuhrog,
please make sure you are using wp_footer() hook in your footer template.
Could you also let us know what is the domain name used in the FV Flowplayer license? I was not able to find you in our licensing system.
Thanks,
Martin
Hi Fkuhrog,
As far as we can see you are not a licensed user of FV Flowplayer 5. Please purchase either a Pro Support Incident or a license if you’d like further help with your theme and site specific javascript.
Thanks for trying FV plugins!
Making the web work for you, Alec
Hello Alec
sorry about that, I just purchased a license, please check
Thanks Roger. Martin will take a look at your issue in more depth this afternoon. We hope to have a solution for you very soon.
Thanks for being part of Foliovision!
“please make sure you are using wp_footer() hook in your footer template.”
nut exactly sure how I do this?
thank you Alec,
hope so too :)
Hello Roger,
I’m not sure if you got my email (I replied to the license notification) – could you please post your WordPress login for the site? We won’t publish it.
Thanks,
Martin
Hello Martin
got it, was off the pc for a mom sorry. here’s the wp login:admin: oZimAR74218-
pass: ….
thanks for your help
Roger
guess you meant posting it via email not here…will change the login…video works now on firefox, but not on chrone, ie etc
Hello Roger,
this has been fixed, please double check.
1. the video player is placed inside of an element which has no real dimensions. The player is responsive, so it fits into the element. And because none of the elements has real dimensions, it just shrinks.
We have a JavaScript failsafe code for this, so I improved it and now the player is visible with the right size. This could be fixed in CSS too, but it appears some templates are built this way, so we must count on that.
2. the wp_footer() is present, but for not logged in users it was behaving strangely. I had to change the way I’m initializing the variable and now it works.
Tested in Chrome, Safari, Firefox, iPhone.
Thanks,
Martin
Hello Roger,
version 2.1.34 with this fix in it was released.
Thanks,
Martin
Hello Martin
thank you very much for fixing that problem. I also checked and it works fine now on all popular browsers. will update to new version right away. once again thanks a lot!
Roger
