Trelo Media VPAID

Hello Matt,

we didn’t encountered any issue like this yet. Could you please post your page URL or the VAST tag which you are using?

We won’t make it public if you don’t want to.

Thanks,
Martin

Hello Matt,

thank you for the URL, I removed the private information from it.

1) the ad returns empty for me (no ad plays), but nothing bad happens with the player.

Do you mean that you click the video to play, then it loads it for a bit, no ad plays, and then suddenly the player disappears instead of playing the video?

2) Can you double check if you pasted the URL in properly? It should be just the URL and no <– HTM: commetns –>

3) Also, did you replaced the REPLACE tags with the right URL tags? Here is the example of how should the URL look like in your configuration:

http://example.com/vpc.xml?uid=PRIVATE&page_url=%5Bpermalink%5D&cb=%5Brandom_number%5D&ref_page_url=%5Bpermalink%5D&player_width=%5Bplayer_width%5D&player_height=%5Bplayer_height%5D&video_duration=60&media_file_url=%5Bmedia_file_url%5D&media_file_title=%5Bpost_title%5D&media_description=%5Bpost_excerpt%5D&media_file_id=%5Bpost_id%5D

Thanks,
Martin

Hello Matthew,

I’m replying to you privately now to speed up the troubleshooting here.

Thanks,
Martin

Hello Matthew,

this was fixed and the fix will be in next version release.

Hello Alec,

it’s actually a simple fix. I’ll make sure this is documented in our plugin guidelines.

Thanks,
Martin