Hello nocleats,

please check your PHP error log to see what kind of error is triggered. You can fit it on FTP in public_html/wp-admin/error_log or in the home folder in some logs directory – it depends on your web server.

It seems that you can also use WP_DEBUG_LOG in your wp-config.php file to achieve this: http://codex.wordpress.org/Debugging_in_WordPress#WP_DEBUG_LOG

Thanks,
Martin

Hello Paul,

thank you for the suggestion of a HLS player for non-Safari and non-iOS browsers.

However if you use Vimeo, you can use our integration which works with both Vimeo Plus and Vimeo Pro accounts. It uses Vimeo media URLs which are time limited, to it prevents users from downloading the videos as well.

Here’s how to set it up: https://foliovision.com/player/how-to-use-vimeo-pro

I see that using HLS might provide another level of pretection against download though, if that’s what you are after.

Thanks,
Martin

Hello Paolo,

our plugin would remove the <h3> tag automatically (as there should be no DIV element in H3), but since you are also using the [private] shortcode, this is not happening automatically. But we will have a look at improving this.

Thanks,
Martin

Hello Paolo,

I checked your post with ID 542 (open it by going to http://your-site.com/?p=542

It was working, but the video was not showing up properly. I checked the text editing for that post and noticed that the shortcode is wrapped in like this:

<h3>[private][fvplayer src="..."][/private]</h3>

While there is no problem with [private] (it’s your membership plugin I guess) the <h3;> tag appears to be the problem.

I removed that one and now the video plays for me.

Thanks,
Martin

Hello Paolo,

I had a look and you are using an invalid CloudFront Key. You are using “PUBLIC KEY” instead of “RSA PRIVATE KEY”. In next version of FV Player Pro we will put in some early warning for this. We will also improve the documentation.

I checked the other website. It appears you are using the correct key on that one.

Thanks,
Martin

Hello Miquel,

you should not need both Amazon S3 and CloudFront at the same time. Please only put in whats needed. Remember that both use simple string matching to determine if they should affect the URL in the player, so be careful here:

* https://foliovision.com/player/secure-amazon-s3-guide#keys -> Step 5. “If you are interested in the file protection” – what is in the “Amazon Bucket” field?
* https://foliovision.com/player/serving-private-cloudfront -> Step 6. “On your webpage go to Site Admin > Settings > FV PlayerPro > Scroll down to CloudFront (pro)” – are you using the right CloudFront domain?

Could you please also submit the video using our video checker? https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello jdmariano,

you are right about this. We only process this HTML with the_content filter.

If you want to enable this for any widgets, you can put this into your theme functions.php file:

global $FV_Player_pro;

add_filter( 'widget_text', array( $FV_Player_pro, 'lightbox_add' ) );

If you want to use such HTML anywhere in theme, you can use:

`<?php echo apply_filters( 'the_content', '<a href="your-video.mp4">test</a>' ); ?>`

But that already makes it easier to use the shortcode:

`<?php echo do_shortcode '[fvplayer src="video.mp4" lightbox="true"]' ); ?>`

But I see that the shortcode doesn’t produce the text link to the video, so that might be the missing part here.

Thanks,
Martin

Hello Bruno,

FV WordPress Flowplayer 2.3.11 was released and it fixes this issue.

Thanks,
Martin

Hello Steve,

we are doing some final testing here: https://foliovision.com/player/demos/vimeo-channel-support

Thanks,
Martin

Hello Malcolm,

unfortunately we have no experience with Visual Composer as it’s a paid plugin which we haven’t found use for it.

So you can only try to use that plugin and see if it works. Then we can have a look at your site (as you are our licensed user) to see what is preventing our plugin from cooperating with Visual Composer.

Thanks,
Martin

• This reply was modified 8 years, 7 months ago by Alec Kinnear.

Hello Bruno,

we use “unload” call when the lightbox is closed to make sure the video stops. However the Google Analytics tracking is bound to that event.

To fix the issue, we will stop using the “unload” call and just use “stop”.

Thanks
Martin

Hello Bruno,

big thanks for the videos!

Could you please play the video without lightbox first, checking if there are any errors, they play the video in lightbox and see if starting the lightbox video causes some error to appear.

I suspect that Google Analytics is failing for you. Are you using Ghostery or some other blocker of tracking scripts?

Thanks,
Martin

Hello Mark,

our website runs the latest development version of FV Player Pro which is not yet released. It brings Vimeo Channel feature, but we noticed this bug with quality switching which you described. We work on resolving that.

Thanks,
Martin

Hello Mark,

FV WordPress Flowplayer 2.3.10 was released and it uses native fullscreen mode of iPad (and actually any touch device get that now).

Thanks
Martin

Hello Mark,

1) iPad Fullscreen – I tested this on iPad with iOS 5.1.1 and 7.1. The difference is that jwPlayer uses the device native fullscreen more. The advantage is that the interface is touch optimized, as you noted below.

Flowplayer just uses the web browsers full screen mode which on iPad doesn’t cover the entire screen and keeps the browser tabs visible. The advantage is that the player appearance doesn’t change. It can also use any overlays and so on, so if you have popup boxes appearing, it makes sense to use this.

But I see why you prefer that. We will also check iOS 8 and will make a decision if we want to use the native fullscreen mode for iPads. We already use it for Android, as it’s more compatible.

2) Fullscreen button and skins – I think our first step should be to make the controls bigger on iPad. We will discuss moving of the fullscreen button.

Also our Fullscreen button has shadow on it, so it is visible on white backgrounds: https://foliovision.com/site/wp-content/plugins/fv-wordpress-flowplayer/css/img/white@x2.png

3) Quality switching – the default can be adjusted by positioning the HD option as the first, just like in step 3. here: https://foliovision.com/player/switch-video-quality

We are still checking on the iOS 8 issue which you reported.

Thanks,
Martin

Hello Burno,

I found that the error is in the part which takes care of the Google Analytics tracking.

Could you please:

1) Remove the Google Analytics ID from Settings -> FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> Google Analytics ID? Let’s see if that changes anything.

2) Disable the JavaScript minify and combine for the site (what plugin are you using?). I’m not getting the same error as you. In fact, as soon as I create a copy of your site HTML on my computer, I no longer get the error.

Thanks,
Martin

.

Hello Bruno,

thank you for the nice video.

I tried again and I’m no longer seeing the issues I described the last time. I can even close the lightbox.

Does it happen if the video is not using CloudFront? What if you just put up https://foliovision.com/videos/dominika-960-31.mp4 into the lightbox ?

Thanks,
Martin

Hello Sidney,

you can use “.is-splash.flowplayer .fp-ui” and change the background-url CSS property for it.

Thanks,
Martin

Hello Bruno,

no luck yet. Notice, that the video can’t be paused either.

I tried to use the same configuration (CloudFront video, controlbar=”no” and splashend=”show”) here, but it works in Safari 7.1: https://foliovision.com/player/demos/cloudfront-download-protection -> Checking Safari 7.1 issues

There must be something with your theme or plugins. I’m noticing this JavaScript error: “ReferenceError: Can’t find variable: TB_WIDTH” in thickbox.js on line 280.

Could you try to use the WordPress theme preview function with the Twenty Fourteen template, find your page using search and see if it also fails on Safari?

Now I’m getting “Fehler beim Aufbau einer Datenbankverbindung”, is your server overloaded?

Thanks,
Martin

Hello Steve,

we made some good progress on this. The loading is now much faster, it’s absolutely required if you have more than say 8 items in the channel. We need to fix it for mobile phones though.

Thanks,
Martin

Hello Mark,

the “Admin: Video Warnings” message should be clickable. Clicking it should bring up more details. If it doesn’t, there may be a CSS bug, although we haven’t had this issue before. Try to preview your site with TwentyFourteen theme, find your video there and you should be able to click the message.

You can also reencode your video, check our HTML5 video encoding guide: https://foliovision.com/player/encoding

Visual composer won’t affect the video checker. Is there any other bug you are experiencing?

Thanks,
Martin

Hello Sean,

thank you for the bug report!

This is not the intended behavior. It seems to occur for YouTube videos below < 468 pixel width. Please upgrade to FV Player Pro 0.2.9 which was released just now.

Thanks,
Martin

Hello Tim,

please post the video ID and URL on your website, so we can have a look. We won’t publish it here if you choose not to.

There is a chance that your video it only available in a single quality. I’ve seen some Vimeo videos like that.

Thanks,
Martin

Hello Bruno,

please let us know more about the issue.

What browser are you using? Are you logged in to the site?

I had no trouble with Safari 7.1 nor Chromium. The video plays and I’m able to pause/resume the playback, enter full screen and also close the lightbox.

Thanks,
Martin

Hello Bruno,

thank you for the suggestion, I’ll make a note of that, so that we target these messages.

Thanks,
Martin

Hello Bruno,

this is not currently supported by the core Flowplayer. However let us know which part you want to translate and we will have a look.

We should add it for the admin interface however.

Thanks,
Martin

Hello Richard,

the play button is not visible as your web server is serving the vector graphic with a wrong mime type.

You can put your SVG url http://richalmers.com/wp-content/plugins/fv-wordpress-flowplayer/css/controls.svg into http://web-sniffer.net/ to see that it’s served with “Content-Type” set to “text/xml”.

The correct mime type is “image/svg+xml”. You should be forwarding this request to your server technical support.

Also, the audio player was not responsive, but this will be fixed in the next release – hopefully today.

Thanks,
Martin

Hello Bruno,

CloundFront makes sure your files are distributed with maximum speed across the globe, the S3 bucket location won’t matter.

Thanks,
Martin

Hello Richard,

thank you for posting this, we will get it fixed.

Thanks,
Martin

Hello Bruno,

thank you for the details.

I had a look at the error message and indeed – Frankfurt region only supports AWS Signature Version 4. So we will have to include that mechanism in our plugin. We may need to add another field into configuration which would hold the information about which region is used.

As a quick fix, can you copy your bucket into Ireland and setup you site that way? Or alternatively you can just set up the CloudFront distribution as well. Then you would only need the CloudFront keys and it’s a CDN, so it’s fast across the globe: https://foliovision.com/player/serving-private-cloudfront

Thanks,
Martin

Hello Bruno,

If you purchase our pro support then I can have a look using your logins today.

Alternative is that we suggest more troubleshooting to you – such as setting up a new bucket to avoid any hidden mistakes.

Thanks,
Martin

Hello Robert,

please upgrade to FV Player Pro 0.2.6 and that will fix the lightbox issue (thin line appearing instead of splash image).

Regarding the “Video not found” error – when loading your website, it sometimes takes a while to load or some HTTP request fail with HTTP 502 error. Are you sure your server is not overloaded?

Please let us know if we missed any other issue or if you have any other problem.

Thanks,
Martin

Hello Richard,

it appears that there is some plugin conflict or the skin CSS saving is not working.

1) Could you please try to re-save the plugin settings?

2) If the above doesn’t help, can you add this code into your theme functions.php file and see if it helps?

add_filter('fv_flowplayer_css_writeout', '__return_false');

Thanks,
Martin

Hi nate,

could you please check the user in https://console.aws.amazon.com/iam/home -> Users?

Please click the user to get the details, then check if you use the right Access Key. Also the User Policies should include:

“s3:Get*”,
“s3:List*”

and

“Effect”: “Allow”,
“Resource”: “*”

Please let us know how it goes.

Thanks,
Martin

Hello Steve,

unfortunately we haven’t made it for today, hopefully we can work on it next week, as then I’m leaving for a holiday until new year.

Thanks,
Martin

Hello Joe,

sorry about the inconvenience. I had a look and your license is on account with login andym and email mary.marks@sopheon.com.

Can you access that account, or should we merge it with your current account?

I had a look an I do see the logo here though: http://www.sopheon.com/mitigating-risk-high-tech-npdi/

Could you please let us know if you were able to solve the issue and what it was?

Thanks
Martin

Hello Robert,

thank you for reporting the conflicting extension!

Thanks,
Martin

Hello Miguel,

did you installed your CloudFront just now? Perhaps it takes a while until the stats are available as it uses “day” as a basic unit. On our account can see these stats in https://console.aws.amazon.com -> CloudFront -> Usage.

Thanks,
Martin

Hello Robert,

could you please check if you are not using some custom theme for the browser, or if the zoom level is set to 100%, or if there is any browser extension which could cause this?

Thanks,
Martin

(moving some posts here)

Hello nigcra,

I think your PHP uses German localized decimal separators – “,” symbol instead of “.”. If it works with our dev vesion, then we have a solution, but it would be better to use setlocale().

Thanks,
Martin

Hello Nigcra,

are you sure you enabled FV WordPress Flowplayer -> Sitewide Flowplayer Defaults -> “Always use fixed size player”? It helped in our test environment.

The underlying problem appears to be your PHP – normally decimal numbers are using dot symbols, but in your case there is a coma symbol. This breaks our JavaScript.

Could you please check if our latest dev version fixes the problem for you? https://foliovision.com/downloads/fv-wordpress-flowplayer-dev.zip

Thanks,
Martin

Hello Nigcra,

what about trying a different template? You can use the Theme Preview function of WordPress (step 2. in our guide).

Do you see fv-flowplayer.min.js in your HTML source?

Do you see any errors on the console (step 1. in our guide).

Thanks,
Martin

Hello Steve,

we will be adding a feature which will fetch the most recent videos from a Vimeo channel into a playlist (or a list of videos).

Thanks,
Martin

Hello John,

it applies to any player using HTML5. Here’s what Apple says about it: “In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and autoplay are disabled.” — https://developer.apple.com/library/safari/documentation/AudioVideo/Conceptual/Using_HTML5_Audio_Video/Device-SpecificConsiderations/Device-SpecificConsiderations.html#//apple_ref/doc/uid/TP40009523-CH5-SW1

It may work on some Android phones, as there is more discussion about it, for example here somebody found it doesn’t work in Android KitKat (4.4): https://code.google.com/p/android/issues/detail?id=63795

Thanks,
Martin

Hello Robert,

thank you for the bug report!

I’m not able to reproduce the issue in Chrome 39.0.2171.71 m on Windows 7. The only weird thing I’m noticing is that the source code view jumps to the end of the document.

Could you have a look at Settings -> FV WordPress Flowplayer -> Height of FCKEditor? We are using “30”, perhaps you have 0 or some other weird value in your configuration.

Thanks,
Martin

Hello TD,

are you using RTMP? If so, then please check the advice on RTMP which I posted in my last message.

Thanks,
Martin

Hello TD,

I had a look and quickly noticed there is a working player here: ‘http://oromoevangelicalchurchdc.com/wp/?page_id=527&#8217;

Are you still seeing the issue?

The file/RTMP stream in that player is not properly configured though. You should be entering server and file path separately. Check how RTMP is used here: https://foliovision.com/player/rtmp-streams

Our video checker should help you with any troubleshooting: https://foliovision.com/player/faq#properties-built-checker-report-playing

Thanks,
Martin

Hello Rob,

we have finally fixed this bug. It will be included in next version, released probably today.

Thanks,
Martin