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Hey there, hope you’ve had a nice christmas and a good start to 2015!
I’ve send you a report message 3 days ago. We have trouble to show Videos with Amazon S3 links and we have a really small deadline.
We’ve made everything you described into your tutorial: https://foliovision.com/player/secure-amazon-s3-guide#keys
1. Setup a user with reading access
“s3:Get*”, “s3:List*”, “Effect”: “Allow”, “Resource”: “*” are included
2. Insert all datas into flowplayer-settings
3. Create a bucket with Frankfurt (Authorization mechanism: AWS4-HMAC-SHA256)
4. Uploaded all Videos and setup the right Mime-Type directly with Amazon´s interface
5. Permissions: first we set all to “Me” -> You used folovision in your tutorial. Where are you set this, please?
Then we tried it also with “authenticated users”. At the end we tried it with all permissions to everyone. Everything fails.If we copy the Amazon-S3-links directly to browsers like safari, chrome and opera, the videos works properly. If we use the same links inside flowplayer, they do not work.
Our links looks like this: https://s3.eu-central-1.amazonaws.com/bucket-name/First-Folder/01-Videofolder/01-Presentation/First-Video.mp4
We work with mp4, webm, ogv -> video/mp4 / video/webm / video/ogg
Inside your “Video Issues Report” the Information for Mime Type is application/xml, but that´s not right. They are setup properly ??
Here is the message:
Mime Type: application/xml
Video:Can’t check the video (HTTP 400)!
unable to determine file formatPlease how can we fix this?
Best regards
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Hello Bruno,
sorry about the delay here. What you describe is a weird issue.
If the videos play in your browser if you copy the URL, can you compare if you get the same URL in the page source HTML? The Signature may be different, but there should be no difference in % encoded characters or any blank space characters.
Thanks,
Martin
Hello Martin,
thanks for your reply.
Please, where can I send you some datas to login? On this way you can take a look for yourself.
If it´s needed I can give you also admin access, cause we really need a fast solution.
Best regards
Bruno
Hello Bruno,
If you purchase our pro support then I can have a look using your logins today.
Alternative is that we suggest more troubleshooting to you – such as setting up a new bucket to avoid any hidden mistakes.
Thanks,
Martin
Hello Martin,
I´ve purchased a pro-license. Is there no support included?
Thanks,
Bruno
Hi Bruno,
Sorry, I missed that fact. Please post the logins to support@foliovision.com or use Lastpass for increased security with martinv@foliovision.com guide is here: https://foliovision.com/sharing-sensitive-information
Thanks,
Martin
Hello Martin,
I´ve made some more tests after your messages in support-forum.
It seems that there is a problem with flowplayer, if you create buckets with zone: Frankfurt.
My first player is setup with Frankfurt. The second Player is setup with exactly the same settings for the zone Ireland, but it works pretty fine. The third one is also setup for Frankfurt. It´s an exact copy from the second one (Ireland) but the Video Issues are the same like the first video (application/xml).
Please note: I have also trouble with the zone Frankfurt, if I try to connect with our FTP-Client (Transmit). I think it can be the same problem with Flowplayer. For the zone Frankfurt (Ireland works fine) you need a new authentication certificate. This is the error-message from Transmit. Perhaps it can help you with Flowplayer:
—> The authorization mechanism you have provided is not supported. Please use AWS4-HMAC-SHA256.
What do you think?
Best regards,
Bruno
Hello Bruno,
thank you for the details.
I had a look at the error message and indeed – Frankfurt region only supports AWS Signature Version 4. So we will have to include that mechanism in our plugin. We may need to add another field into configuration which would hold the information about which region is used.
As a quick fix, can you copy your bucket into Ireland and setup you site that way? Or alternatively you can just set up the CloudFront distribution as well. Then you would only need the CloudFront keys and it’s a CDN, so it’s fast across the globe: https://foliovision.com/player/serving-private-cloudfront
Thanks,
Martin
Hello Martin,
thank you, good to now. I think CloudFront seems to be a nice solution.
1. Is it just possible to use CF with RTMP or is it also possible to use it on the same way like private content with S3 ?
We use flash nowhere on our website, cause flash has to much security-problems. What´s the benefits to use it ?
We need definitely the possibility to serve private videos. That´s the reason we choose Frankfurt for S3 at first (most of our content will be streamed in germany). If we use CloudFront, do we have to pay for S3-download and for CloudFront on top?
2. As I see, you can setup CloudFront just with a licensed Version of Flowplayer.
Is there a way to use our license also on a direct subdomain just for test-purposes without the need to purchase a second license ?
We made anything in the first step on our testserver. This one is normally hidden behind a mainteinance-mode. After it works there fine, we copy the settings to our live-server.Our subdomain looks like this:
http://testdomain.our-domain.de
Best regards,
Bruno
Hello Bruno,
1) CloudFront can be used for both downloads (HTTP) and streaming (RTMP), so it will cover your needs.
If you encode your videos in MP4 (h264 codec) only, users of Firefox on Mac, Opera and other open-source browsers will play it using Flash. Flash doesn’t allow seeking in files served over HTTP, it requires RTMP to be able to seek. If you add your video also in WebM format, then these open-source browsers will play it fine without need of Flash.
In our AWS billing statement it says:
“$0.00 per GB data transfer out of US West (Oregon) to CloudFront”
So it appears the data served from S3 using CloudFront is only billed once it gets out of CloudFront to the public.
2) The license is valid for your domain and any of its subdomains. Your testdomain.our-domain.de will work.
Thanks,
Martin
Hello Martin,
thank you so much for your help! Now the most seems to be fine and I think we can fix anything with your tutorials..
One last question please. We’ve insert the license-key on our testdomain, too. Now all the pro-functions works fine. But how can we remove the flowplayer-brand on the left bottom?
Thank you!
Bruno
If we use Cloudfront with mp4 for RTMP and also mp4 and webm as fallback (Add video), is ogv also needed?
Hello Bruno,
you should setup your CloudFront distribution for HTTP serving: https://foliovision.com/player/serving-private-cloudfront#cloudfront
Then you can use it to deliver the MP4 files (most important format) and WebM (second most important format). RTMP is just an extra if you don’t have your MP4 videos in the WebM format and want to server it better for users with Flash installed.
We are also close to fixing the Amazon S3 Frankfurt issue (AWS Signature Version 4).
Thanks,
Martin
Hello Martin,
nice to hear (Frankfurt), but if we use Cloudfront, is there a difference between a bucket in Frankfurt and a bucket in Ireland?
Cheers
Hello Bruno,
CloundFront makes sure your files are distributed with maximum speed across the globe, the S3 bucket location won’t matter.
Thanks,
Martin
Hello Bruno,
I had a look at your test domain and it appears you are using an old license key.
You should be copying the license key from your live site or https://foliovision.com/edit
Thanks,
Martin
Hello Martin,
that´s it. I hope there are no more questions now. Thank you very much!
Best regards,
Bruno
Hello Bruno,
version 2.3.9 which fixes the Amazon S3 Frankfurt region issue has been released. Make sure you select the proper region for your bucket, this information is required.
Thanks,
Martin
Hello Martin,
thank you very much. It work like a charm now. Awesome!
Best regards,
Bruno
Hello Martin,
I setup Cloudfront on the way you described with an own cname-record.
The S3-Zone is Frankfurt. This works itself fine now. But it seems that there is a conflict, if you try to use this zone with an cloudfront-identity.
1. This is definitely not a flowplayer issue, but it seems that it is not possible to use “Yes, Update Bucket Policy”. If I try this, it comes this error-message: “We have failed to update your Amazon S3 Bucket permissions. You will have to manually add the update your permissions.”
2. .. so I went to our S3 settings and set the permissions manually. For this I used the Amazon S3 Canonical User ID: 0be5 ……. and so on..
But if I try to use the cloudfront URL’s inside Flowplayer-Shortcode, this message appear “html5: Video file not found”. The same issue appear with both domains, the cloudfront-domain or our cname-domain.
I submitted the relevant videos using video checker, the message is:
Amazon S3: The authorization mechanism you have provided is not supported. Please use AWS4-HMAC-SHA256.
unable to determine file format
Hello Martin,
please forget the last post. There are to much trouble this moment, if we work with Frankfurt. So I setup Cloudfront with Ireland now, and it works fine!
Best regards
Bruno
Hello Bruno,
we will have a look at the CloudFront issues with Amazon S3 Frankfurt, perhaps we need to do similar update to the URL signature code.
Thanks,
Martin
Hello Martin.
Safari 7.1 an a Mac. It´s just an issue after I used it with Cloudfront. With S3-Content it works.
It happens on both ways. Logged-in and Logged-out.It works fine on Chrome.
Please don´t publish: Here I’ve made a screen-video for you: http://indikator-design.de/medien/flowplayer/flowplayer.mp4
Best regards,
Bruno
CloudFront for new region Amazon S3 Frankfurt has been added to interface and is now fully working.
